. As we all know, a qualified shopping guide cannot be achieved overnight. As a qualified shopping guide, I think I should have five qualities: working attitude, service level, professional ability, on-site management and efficient communication. I am an ordinary employee in the digital and photo counter of Yiyou Store of Northland Electric Appliances. When I first arrived here, I was still a little girl who knew nothing and knew nothing. I do the same things mechanically every day, that is, open the door, go to work, clean up, load and sell goods ... I feel that this job is boring and has no future. However, since our store manager personally solved a customer's complaint, it has given me a lot of feelings ... the people I meet every day are not the same person. What you encounter every day is not the same thing. What you have to do every day is the same thing, that is, sell your goods. And let every customer return with satisfaction. It's easier said than done. Strict service standards, smiling service can make customers feel relaxed and comfortable, and delivery with both hands is the basic service standard behavior. Business hall window etiquette and service norms are the eyes of service and an important means for customers to perceive service. Therefore, it is necessary to master professional service etiquette and service norms, so as to establish the sunshine service image of the unit. Since then, I have done everything seriously and received every customer seriously. In a word, I have made ten rules for myself. First, in my mind, customers always come first. Second, always smile at every customer. Third, don't judge a book by its cover. Every customer who enters the store is equal. Fifth, don't do any impolite behavior in front of customers. Sixth, you must respect every customer, because respecting them means respecting yourself. Seventh, as long as you work all day, you should do your duty. Since then, I have been working hard to set my own service standards. Since then, my sales performance has been the highest in our counter. If everyone can sincerely admit and accept the simple concept that "we are working for ourselves while working for others", then no matter what we do, we should return to zero in our work: empty ourselves, take a learning attitude and treat each time as a new beginning, a new experience and a door to success. Responsibility, loyalty and dedication will no longer be empty slogans. Beiguo electrics yiyou branch Xiaolin digital zhuangui