Time goes by and never stops. I believe everyone is full of expectations for the upcoming work and life! What kind of plan do you have at this time? I believe everyone is worried about writing a work plan again! The following are four selected work plans I collected for you, which are for reference only and I hope they will help you.

Conscientiously implement the national policy of promoting Putonghua in the new period, combine "popularization" with education and teaching, make teachers and students speak Putonghua, and make Putonghua a campus language.

First, strengthen the work of the propaganda team

1. On the basis of the original promotion team, each class will increase or decrease the number of promotion personnel according to their working attitude and performance, and set up a team leader. New popularization personnel must participate in the training and assessment of school popularization personnel as usual, and obtain qualification recognition. The class leader should make a class popularization plan and organize a special popularization activity and a regular popularization activity of "reading one day" every semester.

2 members of the popularization team should take turns to participate in the daily popularization inspection of the whole school, find and reflect the situation in time, and evaluate the popularization activities of each class. The evaluation results will be regarded as one of the conditions of civilized class evaluation, and the outstanding popularization staff will be commended by the school at the end of the period.

3. Strengthen the contact with the school duty work, so that the duty class can effectively supervise the situation of teachers and classmates speaking Mandarin.

Second, further enrich the popular content and activities.

1. Do a good job in popularizing early reading. Read and recite texts, words, notes, etc. Use mandarin in the morning reading time.

2. Do a good job of popularization for 20 minutes every day. The monitor is required to organize pushers to take turns presiding, with self-defined content and various forms, such as reading newspapers, phonetic notation, Pinyin Festival, reciting poems, idioms solitaire and telling stories. In addition, we should pay attention to tutoring students with poor Putonghua ability.

3. The class popularization team plans a class meeting on popularization theme every semester, and through the assessment, plans the best class meeting as a grade.

This school year, we should make full use of the opportunity of the tenth popularization week to set off a popularization program with clear pronunciation and let popularization enter every detail of our study and life.

3. Continue to do a good job in propaganda and agitation to create momentum for popularization.

1. Teachers and students are required to speak Mandarin wherever they are every day. Popularization week requires schools to broadcast and publicize the national popularization principles and policies; Collect the propaganda slogans popular in the class and display them in the school window; There should be a popular slogan above the blackboard in each class.

2. Conduct training, assessment and qualification identification for new extension personnel, and establish and improve new extension organizations. Every class will publish a special issue on popularization.

3. Hold the experience exchange meeting of the promotion group from time to time.

4. Re-train broadcasters and popularization team leaders from time to time to make them the backbone of school popularization.

In the new year, my clinic is managed by the superior, according to the requirements of the superior and the actual situation of our village. Summarize the shortcomings in 20xx years' work. The work plan of infant health management for 0-36 months in 20xx years is now formulated.

1. Seriously implement the children's health management for 0-36 months, do a good job of physical examination according to the requirements of superiors, and do a good job of children's health management for 0-36 months according to the free service content of the children's health management project for 0-36 months;

2. Do a good job in health promotion from 0 to 36 months to ensure the safety of children from 0 to 36 months;

3. Do a good job in the health examination service of 0-36 month-old children in the village, and do a good job in registration and postpartum visit;

4. Strengthen the health education of women of childbearing age, and do a good job in the guidance of prenatal and postnatal care;

Fifth, establish a health care manual for children aged 0-36 months, and do a good job in health care guidance and vaccination;

Zhu Qiao village clinic 20xx, 0 1, 16.

In order to carry forward the Chinese nation's fine traditional virtues of respecting the elderly, create a strong social atmosphere of caring for the elderly in the whole society, reproduce the style of aging work, and promote the construction of spiritual civilization and social harmony in the community, the activities of respecting the elderly are specially carried out according to the characteristics of Wang Hu community.

First, the theme of the event: Love is in Chongyang, looking at the lake.

Second, the purpose and significance of the activity:

With "respecting, respecting, loving and helping the elderly" as the center and rich forms of activities as the carrier, the elderly in the community can feel the care of the social neighborhood Committee and the concern of the society for their lives; Through community interaction, improve service level and promote community harmony.

Three. Activity time: 20xx, 65438+ 10, on the afternoon of xx.

Four. Venue: Meeting room on the second floor of the Social Residential Committee.

Verb (abbreviation of verb) Activity form: Hold a get-together with the theme of "Love on the Double Ninth Festival, Looking at the lake with your eyes full".

Activity process of intransitive verbs:

1. Invite the community association of the elderly to perform a cultural performance to show the elegance of the elderly;

2. Tea party, to promote communication among community residents, make suggestions for community service, and improve the level of community service;

Seven. Activity preparation and post-match work:

1, prepare in advance:

(1) contact with the elderly community to determine performance;

(2) Purchasing active substances, etc. ;

(3) decorate the activity venue and hang banners;

(4) do a good job in publicity activities;

⑤ Be prepared for sound and photography.

2. Arrange afterwards.

(1) clean up and tidy up the activity site;

(2) Write a press release.

This year's property fee 12xx0 yuan (as of xx 65438+February 15), the collection rate is 80%, and last year's property fee 10000 yuan; 42 compensation disputes were handled, with an achievement rate of100%; Coordinate the handling of 10 large-scale property warranty maintenance, and the owner is basically satisfied; Upon receipt of the owner's complaint 12 pieces, the timely handling rate100%; Daily repair 120 pieces were accepted, and the qualified rate was100%; Visited 700 people/time and accepted more than 200 suggestions.

First, the good performance of this department this year.

(A) standardize internal management, enhance the sense of responsibility and work efficiency of employees.

Since joining the customer service department of xx project, we have found that the internal management of the department is relatively weak, mainly manifested in the weak sense of responsibility of employees, insufficient work initiative, low work efficiency, procrastination and so on. In view of the above problems, I further improved the departmental responsibility system and defined the responsibilities and work standards of departmental employees; Strengthen communication with employees, organize a number of targeted trainings, and regularly comment on employees' work, effectively inspiring employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

(2) Take various forms and measures to consolidate and improve the level of property fees.

This year, the accumulated property fee is 65,438+0,000,000 yuan, and the collection rate is 7% higher than last year (the collection rate of property fee was 60% last year), and the overall fee level has been consolidated and further improved. To sum up, we have done a good job in the management of three charges. First, the forms of charges are diversified, with emphasis on strengthening door-to-door charges on holidays. Before, the customer service department mainly used telephone calls and posted notices. Both methods have the problems of low charging efficiency and low enthusiasm of car owners. Therefore, Lu Yu and door-to-door charging methods have been added to ensure that all customer service personnel charge at home every Saturday and Sunday. We strengthened communication with the owner, discussed the timing of charging, and ensured the efficiency of charging. Second, the charging measures are service-oriented, by improving the satisfaction of owners.

Promote the owner's willingness to pay. Charging work is the embodiment of property service level and the basis of charging. Therefore, service is the basis for raising the level of property charges. This year, the unresolved disputes and compensation issues since the establishment of the project have been sorted out, and most of the problems have been solved in a focused and step-by-step manner, and the existing resources of the project have been used to help the owners solve problems such as decoration, maintenance and home furnishing. I believe that the owners will gradually increase their enthusiasm for voluntary payment because of the meticulous service of the property. Third, the charging work is performance-oriented, and the charging level is improved by encouraging employees to charge. Charging has always been the most difficult task for the customer service department. Employees' enthusiasm for charging has always been low, and overtime pay will be added.

(3) Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the management office, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has focused on employee service management on the basis of doing a good job of charging. Before going to work every day, employees conduct self-inspection and mutual inspection on dress and etiquette, so that customer service personnel can maintain a good service image, strengthen language, etiquette, communication and problem-solving skills training of customer service personnel, and improve customer service quality. The department has established the service concept of "thoughtful, patient, enthusiastic and meticulous", and put this concept into service for the owners, taking the owners' affairs as their own business in service.

(4) Successfully completed the second-phase check-in work, which laid the foundation for the overall work of the customer service department.

At the end of June, the project received the second-phase occupancy task, and our department was mainly responsible for data distribution, contract signing, owner dispute handling and so on. A total of 852 households went through the check-in procedures, and 3 1 piece of disputes were handled during the check-in. All procedures were handled in time and accurately, and the owners of all kinds of disputes were basically satisfied. Before the official check-in, our department worked overtime to prepare check-in materials, contracts and other documents, formulated detailed and unified statements, and organized many check-in drills. In the process of handling the formalities, the customer service staff learned and mastered the family characteristics, customer types and basic economic conditions of the owner through contact with the owner, which laid the foundation for future charging and service work. In the process of handling formalities and disputes, the customer service staff patiently explained and answered the questions raised by the owner, showing a good customer service image to the owner.

(five) closely cooperate with various departments to do a good job of internal and external contact and coordination of the management office.

The important function of customer service department is to contact the internal management office and the external work of the owner, and provide services to the owner in time through feedback information. This year, 92 engineering problems, 40 safety problems, 23 cleaning service problems and 56 developer problems were handled in coordination. The focus of customer service coordination is the follow-up and handling strategy of the problem. In the process of dealing with problems, our department has tracked, fed back and reported, which has solved the coordination work well.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low.

Through the work and practice of the department for half a year, the customer service level is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.

(B) The performance growth level of property fees is not high.

Judging from the current charging level, there is still a certain gap compared with the average level of 75% in this city. The main problems are improper ways and means of urging fees, low enthusiasm of employees, failure to solve the problems left over from previous and daily services in time, and low overall service level of the project, among which the enthusiasm of employees and ways and means of urging fees are the main factors.

(3) The department management system and process are not perfect.

In the past six months, the department focused on charging and repossession, thus neglecting institutionalization. At present, the system of staff management, service standard and operation flow is not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.

(four) the coordination and handling of the problem is not timely and inappropriate. The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive, and the problems are not followed up and reported in time after receiving them, and the methods and methods of dealing with the problems are improper.

Three. Key points of xx year work plan

In xx, the key work of our department is to further improve the level of property fees by 4-7 percentage points on the basis of xx; Department management is basically institutionalized, and employees' sense of responsibility and service level have been significantly improved; Various services were carried out in an orderly manner, and the satisfaction rate of owners was greatly improved compared with last year.

(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached about 85%.

(two) to further improve the level of property charges, to ensure that the charging rate reached about 80%.

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.

Looking back on xx years, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to next year, we will face opportunities and challenges. To this end, all staff of customer service department will continue to unite and work together with Qixin to achieve departmental goals and contribute to the company's development.