I entered the station last year. After strict training, I, a girl who graduated from a vocational school, quickly took up my post and became a refueling worker at Sinopec gas station.
I have been in the station for more than a year, and I have never made any mistakes during my duty. Going to work in the morning, as the lyrics say: "I am a bird …" I am happy, maybe because I am younger than other seniors! I never pretend to be in a mess, but concentrate on refueling the island. This is my job and my dream. My mother is the stationmaster of this station. Perhaps influenced by her, I fell in love with this industry. I am meticulous about the oiler's eight-step method. Customers like me to cheer them on; As for me, I am also happy to serve them.
I didn't say anything about polite expressions such as "Hello, how much gas do you add". Senior said, "We can't talk. In our place, this kind of thing often happens. People will say you are crazy. Besides, Mandarin can't pass. " But I didn't always think so. Everything needs a process of understanding, and people will get used to it gradually. I am happy regardless of the attitude of the customers. Of course, there are times when I meet difficult people, which is really a headache. There is no way. Customer is God, and reputation comes first. However, if the method is right, customers will understand.
Gas station is the window of petrochemical external image, and good service level directly affects the image of the whole company. In this ordinary post, I, a "happy bird", sometimes have to be "weathered". One morning, as soon as I took over, a pickup truck quickly stopped in front of the tanker. "Hello, what kind of oil do you want?" I smiled and said hello, and a strange and red head leaned out of the window: "Nonsense, of course, it is diesel. Hurry up, hurry up, ask what, please, add one hundred. " One hundred dollars between my fingers waved in front of my eyes, and a smell of wine came to my nose, which made me a little dizzy. Why is this attitude? (The tanker is equipped with two cannons, one auto part and one firewood. When I meet such a person, I can only serve myself and act quickly. After being prompted to return to zero, I received the money and finished refueling quickly according to the refueling rules. "Look, your engine oil has been filled up, please ..." Before the words were finished, the car had already left for a long time. I went on to greet the next car. At this time, I found a card dropped under the refueling island. Pick it up and see, it is a golden spike card of Agricultural Bank of China. There is no doubt that it must have been dropped by a drunk just now. I quickly gave it to the monitor on duty. At five o'clock in the afternoon, a pickup truck stopped in front of the station and a familiar figure got off. Oh, isn't that the drunk? I felt a thrill of joy. He is the factory director who came to our place to open a concentrator. He thanked me, apologized to me and reached a long-term oil purchase agreement with our station. I'm not out of breath. I really wanted to scold him for being unreasonable when I refueled, but I endured it. I know that my every move may affect the image of the whole gas station.
Speech at the gas station 2 Leadership:
Hello everyone!
I come from H gas station, my name is xx, and I graduated from xx Senior Technical School. My hometown is N Town, ling shan. Today, I am very excited to take part in the competition of gas station accountants. First of all, I want to thank the leaders of PetroChina for providing us with an opportunity to show ourselves and learn from each other. The company implements fair competition for talents and specific measures of humanized management. I sincerely support the wise decision of the leaders of PetroChina, and at the same time, I have the courage to take on heavy responsibilities. I believe I will do better in the future.
If the competition is successful, I will plan:
1, strengthen study, and further consolidate the knowledge about your post. Actively organize accounting business study, strictly abide by the post responsibilities of accounting personnel, strengthen internal control management, and improve the quality of accounting personnel.
2. Supervise the staff on duty, strengthen the management of refueling cash, prohibit refueling personnel from having extra cash, and deposit cash in the bank in time every day and register relevant ledgers.
3. Actively cooperate with the leaders of PetroChina to carry out work, strictly manage and be loyal to their duties. While doing a good job, cooperate with the gas station manager to carry out daily work and conscientiously implement the work requirements of the gas station. Complete all tasks assigned by superiors with good quality and quantity. Assist leaders to strengthen management. Do a good job of unity, unite people's hearts and morale, and increase the sales of gas stations.
4. Strengthen accounting, reduce operating costs and improve profitability. As an accountant, I will strictly follow the principle of economic accounting, strengthen the accuracy and scientificity of figures, and put an end to unreasonable expenses and false waste. Open source and reduce expenditure, and implement energy saving and consumption reduction. At the same time, strict implementation of accounting accounting requirements, carefully prepare and summarize all kinds of statements to ensure accuracy.
If the competition is successful, I will earnestly perform my accounting duties and undertake my own mission, and live up to the trust and expectation of the leaders. If I can't succeed in the competition, I will continue to work hard. Do your best for the future of PetroChina and have no regrets.
Here, I sincerely wish all my colleagues who participated in the competition today can achieve excellent results. Thank you!
Speech at gas station 3 Leaders, judges and colleagues:
Hello everyone!
It is a great honor to participate in this competition for stationmaster and take this opportunity to communicate with all the leaders and colleagues present here. My name is Feng * *, and I'm 40 years old. I am the stationmaster of the gas station of * * Branch. Since I became the stationmaster of * * gas station in March of 20xx, the oil sales of this station have been rising every month, with a total of 593 tons of gasoline and diesel sold in 20xx. This is not only the result of our efforts, but also the result of the care and support of company leaders at the city and county levels. I'm competing for the post of stationmaster of a gas station today. I think I have three advantages in competing for this position.
First, have a strong sense of responsibility.
Since serving as the stationmaster of * * gas station, I am law-abiding, conscientious, full of strong sense of responsibility and dedication to my work, like to learn by doing, pay attention to innovating the management mode of gas station, strengthen the improvement of professional quality and the cultivation of working ability, and often exchange management experience with colleagues. In addition, I have 65,438+07 years of operating experience in individual gas stations, and I am familiar with and understand the basic management of gas stations. Therefore, through continuous efforts, I gradually grew from an inexperienced young man to an innovative and self-motivated gas station master. At work, I am good at pondering all kinds of difficulties and problems encountered, and summed up four work experiences: First, I register the things that need to be dealt with in my notebook every day, indicate the time limit for completion, and do a good job of reading, comparing and cleaning up every day to ensure that the task is completed on time; Second, things that need to be dealt with immediately are marked with key symbols to prevent forgetting to deal with them because of delay; Third, actively collect the first-line information at the grass-roots level, pay attention to preservation, and immediately call it out for use once needed; Fourth, use all spare time to read more materials and read more books and newspapers. These four experiences have accompanied me for many years, and also ensured that I can handle the work of gas stations in an orderly manner in the "complicated, chaotic and unorganized" daily affairs.
Second, have strong communication skills.
I am cheerful, open-minded, kind to others and a good friend. I am not only familiar with all kinds of customers at present, but also like to grasp their psychology and communicate with them, so as to develop and mobilize them to become loyal customers of * *. While serving new customers well, I can reunite a large number of lost customers as soon as possible. Over the past few years, with good personal relationships and harmonious communication and coordination with customers, some enterprises and institutions have successively become designated refueling customers of * * Station, and now they have reached an understanding with the leaders of Xuan Ming Logistics Company to help gas stations carry out publicity and promotion work. Some irregular customers use a lot of oil, and in my several visits, they have now become fixed-point customers of * * Station.
Third, pay attention to strengthen their own learning.
In the practice of gas station work in the past three years, I have deep feelings for * * station. At work, I always treat the gas station as my "home". With this feeling, my heart will always show a desire to learn. I usually attach great importance to my theoretical study. No matter how busy and tired I am at work, I will take time out to listen to and watch distance education, regularly study books on fire control, measurement, standardized management and various rules and regulations distributed on my desk, and exchange work experience with each other through Weibo, Henan Petroleum. Familiar with HSE, equipment, safety, account management, standardized service and environmental sanitation of gas stations. Proficient in HSE input and audit, and assisted county companies to conduct HSE input training for gas station employees for many times.
These are just a few advantages of my competition for stationmaster. If the competition is successful, I will try my best to do the following work:
First, constantly develop customers and expand oil sales.
Strengthening the quality service of employees is the most important thing to operate gas stations and expand oil sales. At work, we should learn to put ourselves in the position of not only the stationmaster, but also the employee. While strengthening the quality service of employees, we should set an example and set an example first. We should not only serve our employees well, but also influence them with our words and deeds. By starting with the details of employees' clothing, appearance, station capacity, station appearance and service terms, the service actions of employees are standardized and the operation process of each step is subdivided. Let employees always remember the operation process of "eight-step refueling method". At the same time, employees should be more enthusiastic and considerate when they come to refuel. We should not only provide customers with a good service environment, but also make them feel at home, and realize that spending money at a gas station can not only buy good oil products, but also enjoy quality service. To achieve the purpose of letting customers go and want to come back, and to ensure that oil sales continue to rise.
Second, strengthen basic management and improve quality service.
Do your best in your work and do your duty. First, strictly implement the responsibility system for safety work and establish the consciousness of "safety first, prevention first". Put safety work at the top of all work. Do a good job in regular inspection, maintenance and maintenance of gas station equipment to ensure that the daily safety and health inspection of gas stations does not go through the motions, and make records. Especially during the inspection of superior companies, seasonal changes and major festivals, summer rain peak and winter heating period. Timely report the implementation of the safety production system to the competent department, timely rectify the potential safety hazards existing in gas stations, and establish emergency plans for gas stations step by step. The second is to do a good job in safety training in the station. Actively organize employees to learn safety knowledge and all kinds of plan drills, and make the special emergency plan clear and keep it in mind. Through regular drills, employees' awareness of actively learning safety knowledge is enhanced, and various emergency handling skills are mastered to ensure the safety of gas stations throughout the year. By leading the staff of the whole station to grasp management and promote sales, we will strengthen basic management with our own practical actions, provide quality services with love and care, create a harmonious workplace for employees and provide customers with a safe and comfortable consumption environment.
Third, strict work discipline to ensure the quality of work.
Pay attention to innovative work management mode, and post "Warm Arrangements for Work" in a prominent position in the station every month, telling employees that "during work, the tooling should be neatly dressed and handed over on time, and the employees on duty should stop playing games, watching TV and chatting in the business room after refueling, clean the shed, wipe the equipment, wait for customers and serve customers warmly", and clearly write down the safety matters that need to be paid attention to in their work. Further strengthen the propaganda of gas station affairs and performance appraisal methods, establish the awareness of energy saving and consumption reduction, make every employee in the station become a small administrator, and create an atmosphere in which everyone cares about gas station sales and corporate image. Pay more attention to employees, treat employees as their relatives, and treat working together as a kind of fate. By caring for employees, we can get closer to them and motivate them to work actively.
Fourth, go up and down to Qi Xin to build enterprise development.
In the work, we should pay attention to building a communication bridge between cities and counties and gas stations, and strive to achieve mutual satisfaction. Discuss various service modes with employees, such as the service mode of "asking about the night and the night" promoted by * * Station. "Asking" means greeting customers as kindly as greeting family members. "Three more" means smiling more at customers, using more civilized language and communicating more carefully with customers; "Three Listening" means listening attentively to customers' needs, sincerely listening to customers' suggestions on gas stations, and patiently listening to customers' dissatisfaction with services. Through this popular way, we can really close the distance with these customers, thus bringing many new customers to the * * station and ensuring the continuous improvement of sales.
The above is my idea and practice after my successful competition for stationmaster. If the game is unsuccessful, I have no regrets. No matter what the result of the competition is, in my future work, I can always work hard, be a good employee who loves my job and is happy and progressive, actively display my talents in my post, strive to exert my light and heat, and constantly strive for the bright future of the company and the gas station.
My speech is over, thank you!
Speech at the gas station 4 Dear judges and colleagues:
Hello everyone! It's an honor to stand here and take part in the competition of gas station stationmaster. First of all, I will briefly introduce my personal basic situation to the judges present.
My name is * * *, and I'm 35 years old. I 19xx graduated from Hefeng county forest, 19xx worked in an oil company, 19xx obtained a college diploma in economic management, participated in the stationmaster qualification training organized by provincial companies in 20xx, and won the honorary title of advanced individual and excellent administrator in Enshi petroleum system in 20xx. With the development of the enterprise, I constantly improve my quality in all aspects, with high ideological awareness, firm political stance, law-abiding and practical work. After more than ten years of grassroots experience, I have accumulated rich work experience and firmly believe that I have the ability and quality to be the stationmaster of Yanzi gas station.
In this competition for the position of stationmaster of Yanzi gas station, I think I have the following advantages: First, grassroots work experience has accumulated rich management experience, and more than ten years of grass-roots experience has made me familiar with all aspects of gas station equipment management, safety management, account forms, standardized services, environmental sanitation and other management. Many years of experience in IC card management have familiarized me with all aspects of the IC card management system, and I have a strong sense of professionalism and responsibility in my previous work. Third, I demand myself in the spirit of lifelong learning. In my busy work, I never forget to study because I know the importance of learning from others. Along the way, my greatest pleasure is to learn rich knowledge and nutrition besides completing my job.
If I succeed in the competition, I will try my best to do the following things in my future work.
First, strengthen employees' awareness of quality service and establish a people-oriented management concept.
Service competition is increasingly becoming the main content of enterprise competition. Only by constantly improving and innovating services can we remain invincible in the market competition. So in my future work, I am determined to start from myself and ask others to do what I have to do first. Any high-quality service is reflected in the implementation. There is no real implementation, just empty talk. Only by strictly grasping management, highlighting the word "strictness" and strictly managing stations can standardizing services become conscious behavior. While raising awareness, we should strengthen supervision, implement triple supervision of stations, users and companies, focus on daily service and health work, establish a service duty system, announce supervision telephone numbers to users, and set up complaint offices at stations.
Second, do a good job in safety to ensure the stable operation of enterprises.
Gas stations always adhere to the safety policy of "safety first, prevention first", strictly implement the responsibility system for safety work, correctly handle the relationship between safety and production, safety and efficiency, safety and development, and put safety work in the first place in all work. The daily safety inspection of gas stations will never go through the motions. At the same time, professional, seasonal and holiday safety inspections should be done well, especially during the summer rain peak period and the winter heating period. The implementation of the safety production system shall be reported to the competent department of the company in time and approved by it. Make safety inspection records, timely rectify potential safety hazards and problems, and gradually establish emergency plans for gas stations. At the same time, organize employees to study and practice the contents of the plan, organize employees to learn safety knowledge, enhance employees' awareness of actively learning safety knowledge, master emergency handling skills of safety accidents, ensure the safety of gas stations throughout the year, and create a good safety environment for the normal operation of gas stations.
Third, consolidate and develop new and old customers, expand sales performance in an all-round way, and ensure the successful completion of the sales task assigned by the company in xx with a positive attitude.
Only all employees can strengthen their business study, enhance their service awareness, strive to improve their service level, win the trust of customers with our excellent service, retain every customer who comes to refuel at the station, actively develop small and medium-sized customers, solve problems for them, make a good record of visits, impress new customers with our sincere service, and make Sinopec's terminal sales in Hefeng bigger and stronger.
My participation in today's competition is not the ultimate goal. I don't play for the sake of the game. I won't regret it if I lose the game. Similarly, with the professionalism of the master, we will strive to create a better tomorrow for Sinopec.
My competition speech is over, thank you!
Speech at the gas station 5 Dear leaders and judges,
Hello everyone!
First of all, I would like to thank the company leaders for providing such an open, fair and transparent competition platform and giving me such an opportunity. Today is the competition for stationmaster of gas station of Haidong Branch of China Petrochemical Qinghai Petroleum Company. My strong dedication and sense of responsibility drove me to stand bravely on the podium. Whether it is successful or not, I believe that as long as I dare to fight, I will definitely win. Four years of hard work, full of ups and downs, but also fruitful. I have dedicated the most precious youth in my life to the oil industry I love. Faced with such an opportunity, I no longer hesitate and decided to seize the opportunity to start a second business in my life. Today, the competition is for the post of stationmaster of the high-speed Ledu gas station.
The gas station I joined is the high-speed Ledu gas station. 20xx joined Ledu Gas Station of Sinopec Expressway in March. After working as an oiler, monitor and surveyor, I am full of confidence in the face of competition. I worked in the high-speed Ledu gas station for four years. It was the sacred post of the gas station that made me, and I learned a lot of management experience. In the past few years, I can bear hardships and stand hard work, be serious and responsible, always do my best to the work assigned by the leaders, and never shirk it without reason. Get along well with colleagues, and get high praise from many customers in terms of quality service. I can cooperate with the stationmaster to do all the work in the station, fill in the account form from non-standard to standard, strictly implement the fund management system, and be among the best in many inspections. I have also participated in various studies, trainings and competitions organized by superior companies for many times. In order to improve their own quality and professional level, make full use of their spare time to constantly learn various professional knowledge and skills. Thereby laying a solid foundation for better work in the future. After four years' work in the high-speed Ledu Station, I became familiar with the overall work and specific business of the station, and also formed a deep friendship and good relationship with my neighbors, which is very beneficial to my future work.
My slogan is: practice yourself and create more glory.
I have the following four advantages in recruiting high-speed Ledu Station.
First, familiar with the surrounding environment, easy to socialize and coordinate.
Second, knowing the customers of gas stations is convenient for promoting sales, communicating with drivers and friends, promoting the brand image of Sinopec, and mobilizing customers to become loyal customers of our station.
Third, I am cheerful and lively, open-minded, easy to communicate with customers and people of all ethnic groups in society, and handle all aspects of relations well.
I have worked as an oiler and measurer in a gas station, and I have learned the management of gas stations under the training of several webmasters.
Especially in this year, I studied and worked with the stationmaster, studying while working, and accumulated some experience in gas station management.
If I compete to become the stationmaster of the high-speed Ledu gas station, I will manage the gas station from the following aspects to complete the tasks assigned by the company:
First, stabilize customers and make big sales.
1. Carry out six convenience measures, develop tea service, and form a strong tea situation for employees and customers.
2. Establish user members and long-term members, and enjoy priority when resources are tight.
3. Issue rescue contact cards, help repair cars, send spare parts and lubricating oil to solve users' difficulties.
4. Seize the resources, do a good job in service, do a good job in publicity, and strive for users.
5. Understand each other's business situation, accurately grasp each other's sales rhythm, and be aware of it.
6. Establish customer video files to realize the integration of people and vehicles.
7. Visit major customers, especially coal mine transport fleets, mining companies, logistics companies, passenger buses, and out-of-season vegetable transport bosses. Gather these users as soon as possible to ensure that the market will not be lost and increase sales.
8. Provide weather forecast services, freight information, road information and other services.
Second, strengthen service and strict management.
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2. Strengthen employees' awareness of quality service. First of all, I want to serve my employees well and care about their work, study and life. Then, I ask employees to have a good attitude towards customers and adopt an empathetic approach. I demand my work from the perspective of employees, and employees should also check their work from the perspective of customers. In this way, I serve the employees well and the employees serve the customers well, and the image of our gas station has been established, which has played an effective role in promoting the sales of gas stations.
3. Establish the idea of "safety first, prevention first". Always check, maintain and repair the equipment of gas stations, so that they are always in good condition. Everyone should know the special emergency plan and practice it regularly.
4. Build a bridge of communication between the area and the gas station, so as to make the situation clear and the situation clear to the satisfaction of both parties.
5. Make public the performance appraisal methods of gas stations, strengthen the publicity of station affairs, and establish the awareness of energy saving and consumption reduction. Every employee in the station will become a small administrator, and build a big family where everyone cares about collective sales, image and expenses. These are some superficial ideas of my competition for stationmaster. If there is anything wrong, please give me some advice. No matter what the result of the competition is, I will continue to work hard and be a dedicated person.
In this year's group company's "helping to catch up with school" activities, our station has done the following work:
1, "ratio" gap. Based on our own work and the actual work of our unit, we should persist in carrying out criticism and self-criticism, find out outstanding problems by comparing the gaps, and correctly examine and objectively evaluate the work of the staff and workers in the station. Dare to compare mental state, work performance, innovation ability and work level with other gas stations. By comparing, comparing the gap, comparing the problems, and comparing the sense of responsibility, crisis and urgency, we will constantly inspire the motivation to forge ahead.
2. "learning" experience. Hot spots and the key and difficult points of their own work, learn from advanced gas stations and advanced webmasters, experience, innovation and knowledge. Learn the national spirit, study hard, study hard, and fully digest and absorb it on the basis of study.
3. "Catch up" as an example. Setting an example and catching up is a powerful grasping hand and an important driving force to promote the work. In the work of improving work style, enhancing service capacity and improving work efficiency, we will set an example for advanced gas stations, strive to catch up with the example and strive for a first-class good situation.
4. "Help" lags behind. The progress of gas stations will better promote the work. Establish the image of excellent employees in gas stations, strengthen team consciousness and cooperation spirit, work as a team, help each other and make progress together, so as to promote the all-round development of the overall work of gas stations. Focus on the overall situation, help the advanced and the backward, and carry out pairing assistance program activities.
5. "Super" benchmark. The purpose of setting a benchmark is to surpass the benchmark, achieve extraordinary development, comprehensively, systematically and seriously evaluate and commend the model soldiers who love their jobs and dedication, closely focus on the goal of striving for the first place in the whole company, establish the sense of striving for the first place, summon up the courage to catch up, dare to break through the shackles of thought, surpass the benchmark, strive to be the benchmark, strive to realize the transformation from "chaser" to "leader", and push the gas station work to a new level.
These are some superficial ideas of my competition for stationmaster. If there is anything wrong, please give me some advice. No matter what the result of the competition is, I will always try my best to be a dedicated, happy and progressive petrified person.