12333 telephone consultation adheres to the people-oriented principle, actively expands its service capacity on the basis of telephone service, and strives to build 12333 consulting service network, handheld 12333 mobile application, self-service integrated machine, 12333 short message platform, 12333 wechat service, etc.
Consultation telephone introduction:
12333 The consultation hotline adopts the innovative service mode of artificial agent and AI intelligent agent, and organizes the questions and answers in the field of human society into various intelligent semantic knowledge bases, and optimizes and updates them according to the daily new policy release and mass consultation hotspots to ensure the timeliness and accuracy of consultation and answer services. When encountering difficult problems, it can also automatically identify and switch to the manual agent to answer, thus realizing the cooperation between intelligent voice customer service and manual customer service.
Xiamen City, Fujian Province 12333 will continuously improve its service capacity and provide more convenient, high-quality and warm-hearted human society services; First, further improve the form and content of telephone consultation service, tap the changing law of the masses' demands, and solve doubts for the masses; Second, continuously improve the comprehensive telephone connection rate and improve the satisfaction rate of serving the masses; The third is to use big data technology to analyze early warning and accurately grasp the changing trend of people's livelihood issues.
Refer to the above contents: Ministry of Human Resources and Social Security-introduction of telephone consultation service