In order to deeply practice the people-centered thought, strengthen the concept of escort development, improve the service level for the people, broaden the communication channels with the grassroots, open up the "last mile" for public security organs to communicate with the people, help create a first-class business environment, and strive to forge the vanguard police force in the red clay holy land. On the basis of the former Ministry of Public Security 12389 special complaint telephone, we will further build a supervision service platform that integrates the functions of website, e-mail, WeChat, report box, etc., so that the voices of the masses can reach the main leaders of the bureau at the first time and get feedback at the first time, and the platform will be fully upgraded to a five-in-one communication platform between the police and the people, including "public opinion through train, development booster, early warning and monitoring, decision-making information source, publicity and promotion platform".

Acceptance scope

1. The public's opinions, feelings, criticisms or suggestions on the implementation of major decision-making arrangements at higher levels and the development of public security work in the city;

2. Tendencies, emerging problems and important social conditions and public opinion information related to public security work;

3. Have good opinions and suggestions on promoting the high-quality development of public security work in Ji 'an, especially helping Ji 'an public security forge the vanguard police force of red clay holy land;

4. The city's public security organs and their police do not implement the party's line, principles, policies and national laws and regulations, do not perform their statutory duties, and have violations of law and discipline in the performance of official activities, as well as other issues of accusation and exposure;

5. The city's public security organs and their police in administrative examination and approval, accreditation, management services and other aspects of lazy politics, inaction, slow action and even claiming tickets and other complaints and reports that seriously affect the business environment of our city;

6 of the city's public security organs to make major decisions before the deployment of public opinion research or questionnaire feedback, the Municipal Party Committee to make major decisions before the deployment of rationalization opinions and suggestions;

7. Praise or thank the public security organs and their police in the city for actively performing their duties;

8 the city's public security organs and their police to implement the "internal regulations" of the people's police of public security organs;

9 other information that needs to be reflected and fed back to the public security organs.

loop program

1

accept and hear a case

The recording platform reflects the name, unit, address, telephone number, incoming time and content of people, and classifies them.

2

deal with

For consultation and emergency calls, handle them directly; For the general hotline, it shall be issued by the leader on duty and then transferred to the relevant responsible unit for handling.

three

feedback

According to the processing period, the organizer will promptly report the results to the hotline.

four

pay a return visit

For the matters that have been solved, call back or text back every month and reply online.

five

keep in the archives

Acceptance route

Network report

E-mail report

quaternity

Telephone report

Letter report

1

Online reporting: log on to the website of the Reporting Center of the Ministry of Public Security 12389 (www. 12389. Gov.cn) or pay attention to the e-government website of Ji 'an Public Security Bureau and the official account of Ji 'an Public Security WeChat, and click "Service Public Security Supervision Platform" to enter the corresponding supervision and reporting area.

2

Telephone reporting: Call the Ministry of Public Security to report complaints: 12389.

three

Report by letter: mail the petition materials to the police inspector detachment of Ji 'an Public Security Bureau, address: No.68, Ji 'an South Street, Jizhou District, Ji 'an City, with the postal code of 343000.

four

Email Report: Send an email to Jaga 12389@jian.gov.cn.

working hours

Working hours: manual answering

Off-duty time: telephone recording, listen in time.

Processing time limit

After confirming the acceptance of complaints and reports from the masses:

1. General situation: it should be solved within 30 days.

2. Special circumstances: If it is difficult to close the case within 30 days, the handling department will contact the complainant in time to give feedback.