The railway department has highly established the people-oriented service concept, dared to assume the social public welfare responsibility in the new period, and interpreted the rich connotation of "People's Railway for the People" with its own every move. This is a solemn commitment of the railway department to the whole society for a long time, a declaration of hit the floor, and a practical action to inherit this eternal purpose.
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As can be seen from the emblem of the railway, whether it is during the period of reform and opening up or the high-speed rail transportation with increasingly mature operation technology, the people have always adhered to this service purpose at the end of a railway. The introduction of a series of policies has a far-reaching impact on promoting the long-term development of railways and improving the image of railways. The railway department always adheres to the service concept of "taking service as the purpose and treating passengers as relatives", which embodies the transformation of the future development concept of the railway department and returns to the essential attribute of the service industry.