Sigma means "standard deviation" in probability statistics, which is expressed by σ. 6σ means "six times standard deviation", which means that the qualified rate of quality is above 99.9997% in quality management, and it can also mean that the error is less than 3.4 per million products or operations. However, the meaning of six sigma does not simply refer to the above statistical requirements, but a set of systematic theories and implementation methods. Six Sigma quality management method is actually a kind of quality concept and method with customers as the center, statistical data as the basis and near-perfect quality as the goal. Its core process is to measure the problems, analyze the reasons, improve, optimize and control the process quality of products through a set of data analysis based on statistical disciplines, so as to achieve the best operating ability of enterprises. Six sigma quality requirements product quality characteristics to meet customer needs; On this basis, avoid any defects as much as possible and realize the complete satisfaction of customers.
The core content of six suitable horses can be summarized as the following management themes:
1, truly pay attention to customers, focus on customer satisfaction and create customer value.
2. Take data and facts as the management basis, and everything is based on data and facts. Six-sigma method starts with identifying the key performance indicators of the organization, and then collects data and analyzes key variables. On this basis, we can find, analyze and solve problems more effectively.
3. Analyze, manage and improve the process. Whether it is concerned with the process improvement of products and services or the redesign of products and services, Six Sigma regards the process as the key carrier of success, so it attaches importance to the analysis and control of the process.
4. Preventive management focuses on preventing problems rather than "putting out fires". Compared with the traditional quality improvement methods, Six Sigma comprehensively uses tools and methods, and replaces passive management habits with dynamic, positive and preventive management ideas. The key point is how to avoid quality problems.
"Borderless" cooperation breaks bureaucracy, strengthens the relationship between teams and accelerates business development. The implementation of Six Sigma has strengthened top-down, bottom-up and inter-departmental teamwork, and improved cooperation within the company and with suppliers and customers. The benefits of this cooperation are manifold and remarkable.
6. Pursue perfection, but tolerate mistakes. With the intensification of market competition, customers have become the decisive factor for organizations and enterprises to survive in the competition. Substitute products of the same type are always competing for existing and potential customers. Any product failure and service failure may reduce customer satisfaction, resulting in the loss of customers. This is also the reason why the enterprise regards meeting customer demand and realizing customer complete satisfaction as the ultimate goal of operation.
Six-horse management consulting refers to financial income commitment, theoretical training and project counseling.