I. Scope of acceptance
1. Consulting the responsibilities, procedures and administrative examination and approval of government departments and staff;
2 opinions and suggestions on economic construction, urban construction and management;
3. Demands related to labor security, medical services, culture and education and food safety in social life;
4. Demand for enterprise production and operation, development environment and policy support;
5. Criticism, complaints, praise and thanks to government departments, public service industries and their staff.
Two. Scope of inadmissibility
1. Issues that have entered the petition, arbitration and judicial procedures;
2. Problems existing in the conclusion of administrative reconsideration;
3. Administrative capacity mediation is invalid, and civil contract disputes between doctors and patients and labor and capital should be resolved through judicial channels according to law;
4. Complaints against disciplinary action;
5. Serious violations of discipline and corruption of leading cadres in party member;
6 issues involving party affairs, the National People's Congress, the Chinese People's Political Consultative Conference, the army and national security;
7 issues involving provincial organs, enterprises and institutions;
8. Problems that are unclear, have no specific demands, have no effective contact information, and cannot be investigated;
9 other issues outside the administrative jurisdiction of Shenyang.
Third, the processing time limit
1. Letter forwarding: 1 working day;
2. Consultation (suggestion) letter: 5 working days (including the fifth working day) from the date of receiving the letter;
3. Complaints and help-seeking letters: 10 working days (including 10 working days) from the date of receiving the letters;
If the settlement cannot be completed within the specified time limit due to objective reasons, you can apply for 1 time or 2 extensions. Each extension can last up to 5 working days, and can only be extended after the citizen hotline has passed the examination.
Fourth, matters needing attention
1. When people submit letters for help, they should submit one question at a time, which is not only convenient for the public hotline to solve problems in time, but also convenient for the management and supervision of letters;
2. The masses shall not insult or slander others, shall not use words that infringe upon their legitimate rights and interests, and shall not contain written expressions that are contrary to laws, regulations and policies;
3. For the help, consultation (suggestion) and complaints reflected by the masses, the relevant responsible departments (units) shall, in principle, give public feedback on the Internet. If the claimant disagrees with the public feedback, please indicate it in writing; The applicant can query the feedback results on the website of the public hotline with the query code provided by the public hotline, and can conduct supervision and evaluation within three days after the feedback results come out;
4. It is suggested that the masses leave their real contact information in the complaint letter, so that all units can further understand the situation in the process of handling, and the privacy of the complainant will be protected;
5. After the people put forward the complaint letter, please wait patiently according to the time requirement of handling the case and try to avoid doing more than one letter.