Ruthless time, the old man walked silently and hurriedly like a cold wind. After this period of hard work, we have also gained something, which means that we are ready to start writing a summary again. The following is my personal summary essay on daily operation, welcome to read!
Personal daily work summary model essay 1 Time is fleeting. As the New Year's bell approaches, the tense and fulfilling 20 years will soon pass. It is about to usher in a bright and hopeful 20 years. It will be the end of the year in a blink of an eye. These four months are an important journey in my life. I live, study and work with my comrades-in-arms, and have established a profound friendship with each other. At the same time, I honed my working ability in practice and greatly improved my operational ability. Of course, this is inseparable from the help of superiors and everyone's support. Thank you very much!
As a member of the operation department of Sino-Life Heilongjiang Branch, I feel very proud. Now I will summarize my operation in the past six months as follows:
Through learning and understanding, I have a deeper understanding of the corporate culture and business philosophy of Life Life. With the concept of "enhancing the value of life hand in hand" and the management tenet of "honesty, innovation, efficiency and enjoyment", Sino Life insists on meticulous and steady operation, gives full play to talents and management advantages, and wins a place in the highly competitive life insurance market with the best products and services.
As the saying goes, "It's never too old to learn". In this excellent enterprise, we should be strict with ourselves and strive to improve ourselves, so as to keep up with the development of the company. To strengthen theoretical study, we must first attach importance to it ideologically. Theory comes from practice and is higher than practice, so as to improve one's business knowledge and skills through learning. Strengthening study should be implemented in action. As a new employee, I still lack insurance knowledge and skills. Therefore, I should systematically study my own job at work, understand and master business knowledge, so as to familiarize myself with the work as soon as possible and avoid detours.
My positions in customer service are telephone return visits and security posts. In business study, I humbly ask my colleagues around me, and try to get familiar with the working environment and content in the shortest time by watching, listening, thinking, asking and doing more. During this time, I learned the call center rules, individual insurance security rules, individual insurance security operation procedures, group insurance comprehensive inquiry procedures, new single return visit principles and procedures, return visit speech learning, complaint handling procedures and service standards. And participated in the telephone safety conference training, safety, terms and other examinations organized by the head office for many times, and achieved excellent results. The customer service department achieved excellent results in many exams organized by the head office and was praised by the leaders.
From the early opening to the present, there are 628 personal insurance and bancassurance telephones, with more than 1300 calls, and the success rate is over 90%. Can skillfully and accurately complete the operation of accepting and inputting security documents. While completing the daily work, we can complete the daily reports and monthly reports of the head office and the operation department with good quality and quantity. However, there are also many shortcomings in the work. Sometimes impatience will affect the quality of work, and because of lack of work experience, some working relationships are not easy to handle. In short, there are still many places to learn and improve.
I abide by the company's rules and regulations, do not be late, do not leave early, and take the initiative to ask for leave. Respect leaders, unite colleagues, be sincere to people and have harmonious interpersonal relationships. In learning, I can consciously complete the learning tasks assigned by the leaders and combine the learning organized by departments with individual self-study. On the one hand, you actively participate in the learning activities organized by the department, on the other hand, according to the actual needs of work, you learn by yourself and constantly absorb new knowledge. In terms of work, I can conscientiously do all the work within the scope of responsibilities assigned by the leaders. Take the initiative to complete various tasks.
As we are a newly-opened company with little experience, we need to strengthen communication with our brother companies, find problems and solve them in time, learn from the strengths of other companies and accumulate experience. In some data extraction, sometimes many identical data will appear, which will lead to inaccurate statistical data. I hope it can adjust the system and make the data extraction accurate.
In the future work, I will redouble my efforts to learn all kinds of business knowledge, give full play to my special skills and make more contributions to the company, do my own operation well and do my work better.
Personal summary of daily work, model essay 2, passed in a blink of an eye, just like Xiao Shenyang said yesterday, "close your eyes and open your eyes." Looking back on the work and life in the past year, there are many things to sum up. It is gratifying to have done it well and succeeded, but what makes me feel more deeply is the experience of this life. As a middle-level manager of the company, to do a good job, we must first know where we are; Clarify your responsibilities and responsibilities; Know exactly where you are and what you want to do. As far as status is concerned: from the perspective of leadership decision-making, I am in the position of "assistant"; From the perspective of execution, it is in the position of "executor"; Be in the position of "implementer" in dealing with some specific things. Therefore, I strive to be conscientious in my work, not exceeding my authority and offside, and strictly demand myself to be a sincere and loyal middle-level manager.
Although my post has changed this year, from a familiar job to a job I have never been exposed to, with the care, support and great help of the company leaders and the strong support and efforts of my colleagues. Therefore, the work in the past year has been relatively smooth. We have successfully completed all the tasks assigned by the leaders, and we have gained in learning, ideological progress and business improvement. I have a lot of feelings in my heart this year. I would like to take this opportunity to make the following brief report on my work, and ask the leaders to give their opinions.
I. Review of main work in the past year
(A) the work of the Human Resources Department before the adjustment of the workplace
1. According to the business indicators issued by the company, prepare and sort out the responsibility books of various post management objectives of the companies affiliated to the group.
2. Recruitment work
With the rapid development of group companies and the continuous expansion of business volume, there are more vacancies in various departments of each company, and the demand for personnel is great and urgent. The human resources department has invested more time and energy in personnel recruitment. According to the personnel demand of each company, the Human Resources Department has carefully completed the recruitment of personnel needed by each company through online search, newspaper recruitment and internal recommendation.
3. Training management
In order to make managers at all levels familiar with the company's rules and regulations, clarify management responsibilities, and enhance the sense of mission of the company's employees, all employees were organized for a week-long intensive training at the beginning of the year, mainly on the company's corporate culture, the company's basic system, how to be a good manager, build a first-class staff team, and improve execution. According to the examination documents issued by the examination center, the examination notice will be issued in time to assist the applicants to complete the registration work. In the first half of the year, there were 9 registered construction engineers1person, 8 registered first-class construction engineers, and1person registered safety engineer.
4. Resignation management
Handle employee resignation procedures and conduct exit interviews to avoid labor disputes. By June, 50 employees of the group company * * * had left their jobs, with a turnover rate as high as 24%, with 50 managers and 50 grass-roots staff. The peak of trading volume is in March after the winter break, accounting for about 50%.
(2) Investment promotion and operation of logistics park after post adjustment.
Due to the adjustment of work, I was transferred to the Investment Promotion and Operation Department of Wanda Logistics on September 8, and I have been working ever since. Because the leading group of Ouanda and colleagues in the investment promotion operation department carried out the basic work in the early stage of investment promotion very solidly and effectively, the investment promotion in the later stage was smoother and achieved better investment promotion performance.
1. Complete the feasibility study report of Eurasia International Logistics Center and the project planning of Eurasia International Logistics Center; Complete and print the "Merchants Manual" and widely use the "Merchants Manual" to carry out investment promotion work; Make and post the corporate culture wall.
2. Completed the investigation, visit and discussion of the target merchants in the company's logistics park, summarized and answered the questions raised by the merchants, and completed the classification and archiving of customer information.
3. Complete the on-site negotiation of key target merchants in the Logistics Park, confirm the investment intention and sign a letter of intent for deposit collection.
4. Completed the investigation and visit to the southern suburb freight yard of Urumqi, Yahua machinery trading market, South China large machinery market, Urumqi Saibott, Shihezi and Karamay automobile trading market, which laid a good foundation for attracting investment in the park.
The single building of Land Logistics Park 16, the first phase of Eurasia International Logistics Center, started construction, which is divided into five blocks: large machinery area, automobile trading city, auto repair and auto parts area, logistics information service area and living area. According to the plan of * *, 577 rental shops have been developed. At present, 438 shops have been invited, and there are still 139 shops to be invited. The completion rate of investment promotion for shops is 82%.
In addition, according to market research, the company also developed and built a steel market trading area and a wrought iron processing area. There are 74 offices in the steel market trading zone and the wrought iron processing zone. At present, 58 offices have been invited, and the remaining 16 offices charge 300,000 office rental fees. The leasing area of the steel market business site is 97 100 square meter, and the leasing fee of the business site is 1.83 million yuan.
Secondly, other aspects of the report.
Because I am currently working in the investment promotion operation department, what I consider is how to successfully complete the investment promotion work in the park and how to deal with the problems encountered in the investment promotion process. Here are some problems and immature ideas I have encountered. I hope the leaders will correct me.
1, 16 The single building developed and constructed in the first phase of the land logistics area failed to be delivered as scheduled as previously advertised, which had a certain impact on the merchants who booked the shops.
2. Due to the investment of the peer "North Xinjiang Electromechanical Trading City", it has caused a certain impact on our original merchants. Some merchants who have opened stores implicitly expressed the idea of asking for check-out in the company's return visit. Therefore, at present, the company should fully grasp the progress of the project, seize the time, let the merchants move in and operate smoothly as soon as possible, and form a strong business atmosphere.
We sincerely hope that the Group will strive to realize the overall opening of the park before May 20 and establish the leading position of Eurasia International Logistics Center in the logistics industry in northern Xinjiang.
Third, the existing shortcomings and the direction of future efforts
Over the past year, although some work has been done and some achievements have been made, there is still a big gap with the requirements of the company's superior leaders. Mainly manifested in the satisfaction of completing the tasks and daily affairs assigned by superiors, and the intensity of bold work is not enough.
Facing the challenge of next year, I will do all the work within my responsibilities with innovative ideas according to the overall arrangement of the company leaders and the company's reality, and lead our team to make our investment promotion work to a new level.
Looking back on my work in the past year, I feel that although there are more difficulties than expected, there are more ways to solve them, and I can achieve these good results. This is mainly due to our strong leadership and the understanding and support of the group's subsidiaries. I am convinced that our scale will be bigger and bigger, the prospects will be infinitely better and the benefits will be better and better.
Leaders, I will take this debriefing as an important opportunity to make a good summary, carefully plan this year's work ideas according to the deployment and requirements of the Group, and strive to report better results to you in next year's debriefing report.
I took a leave of absence for production in the first half of 2000 and returned to work in July. Over the past six months, under the correct leadership of the company, I have worked hard, diligently and dutifully in accordance with the company's work spirit and work deployment, and made contributions to the company's development. Personal work for 20__ years is summarized as follows:
First, study hard and improve your own quality.
The year of 20__ was a year of great changes in the company's development. With the gradual improvement of the company's operation and management mode, operation system, various systems and work processes, employees' concepts have changed and their enthusiasm for learning has increased. In order to integrate into the company team faster and better, and pave the way for future work, I stepped up my time to study, studied hard, and became familiar with the company's various rules and regulations and workflow; Understand the corporate culture construction of the company, so as to improve their own quality. In practical work, I focus on work objectives and tasks, take the company's various rules and regulations as the criterion, strictly demand myself, and strive to complete various tasks faster and better.
Second, strive to complete the project tasks.
According to the progress of the sales time node of Jinye City Beauty Neighborhood Project, I participated in three symposiums of project demonstration area, sales center and model house and formed meeting minutes. Participate in the design communication meeting and scheme design review meeting of the design department, cooperate with the sales agent to form suggestions on the packaging scheme of the scenic passage in the project demonstration area, the packaging scheme of the project demonstration area, the hardcover room, the layout scheme of the pilot system in the demonstration area, and the making of the size base of the project model, and report these suggestions to the headquarters. I improved the first draft of sales questions, sales forms and bill of materials at the sales site. Participate in the management of sales agents, prepare weekly sales meetings and form 2 1 meeting minutes; Prepare monthly marketing report before the meeting and form 5 minutes of the meeting; Check the work plan and completion of sales agents one by one, and give feedback in time if there are any problems to avoid the disconnection of marketing work.
I attended the tea garden project market consultant procurement review meeting and was responsible for the bid opening of the review meeting; Participate in the symposium on product positioning scheme of tea garden project and form the minutes of the symposium; Cooperate with the head office to inspect the plot situation of Cuntan project of the Municipal Bureau, and collect the plot pictures, market data and project information of the project feasibility study report. At the same time, I actively assisted the company to do a good job in system construction, adjusted and revised the sales site management system, sales penalty management regulations, publicity and promotional items management system and other related systems, and made the company's various management systems more sound and perfect according to the company's submission and system approval process.
Third, strengthen management and do a good job in the daily work of departments.
In the daily work of the department, attend the weekly departmental work meeting and complete it for 24 minutes. Complete the monthly work summary plan and quarterly work summary report in 9 copies. Draw up the monthly application plan for departmental office supplies and submit it to the General Department, and keep a daily diary. Strengthen management in the work, ensure that any work is planned and targeted, check the problems involved in the department one by one according to the requirements of comprehensive audit work, complete self-inspection and rectification instructions, write a summary of comprehensive audit work and report it to the company.
Fourth, study hard and actively write various manuscripts.
In order to understand the new real estate policies of the country and this city, grasp the present situation of this city's real estate, and analyze the future development trend, I insist on regularly studying the high-end real estate and hardcover real estate in this city, and writing the investigation report in time; After visiting the 20__ autumn real estate fair, write a brief report on the real estate fair; For your reference. I actively participated in the company's outward bound training and more than ten trainings on gardening, landscape, computer operation, practical writing, door and window selection, work system, submission process, etc., to improve my work skills. At the training meeting of the company, he gave a lecture on the on-site packaging of project sales, and contributed two articles to the company's publicity column, namely "Briefing on the 20__ Autumn Real Estate Fair" and "Briefing on the Procurement Review Meeting of Market Consultants of Tea Garden Project".
Problems with verbs (abbreviation of verb)
In the second half of 20__, I worked hard. Although I have completed all the work according to the work plan and made some achievements, there are still some shortcomings, mainly the continuity of the work plan is not implemented enough, and the professional level of real estate marketing needs to be improved. These shortcomings need to be improved and perfected in the future work.
Six, 20__ year work plan
In 20__ years, I will have a clear understanding of my work orientation and goals, clear working ideas and concepts, stimulate my work spirit, inspire my work enthusiasm, and promote faster and more efficient work. It is necessary to strengthen the training and study of marketing professional knowledge, marketing management and customer management, learn the working modes and standards of industry benchmark enterprises, establish various working templates and databases and apply them to practical work, effectively improve the level of real estate sales planning, manage sales organizations well, improve the efficiency and quality of daily work of departments, and strive to achieve better results than in 20 years.
20__ years have passed, and in the face of the new 20__ years, I will work harder under the correct leadership of the company and with the support and cooperation of my colleagues, complete all tasks assigned by the company with good quality and quantity, strive to achieve work results, and make my due efforts and contributions to the rapid development of the company.
Personal daily operation summary model essay 4 Since _ _ entered our win-win company, I have been asked to work successively. Familiar with the marketing department for five years, transferred to work as the operation director, responsible for the company's market operation management, participated in the company's overall planning, improved the company's various systems, and improved the company's management level; Promote the company's sales business, promote the company's products, organize and complete the company's overall business plan, establish the company's internal information system, and promote the company's financial, administrative and human resources management; Responsible for coordinating the work of various departments and establishing an effective team cooperation mechanism; Maintain and develop all aspects of external relationship management and encourage the performance of its departments.
In the past six months, our company has generally operated well and achieved the goal of making a profit of _ _ _ billion on the original basis. At the same time, it has achieved fruitful results in the improvement of employee reward mechanism, corporate culture construction, internal information system framework, market operation brand promotion and other work systems. This is the result of the excellent work, dedication and unity of all our colleagues.
In this more than half a year, my work focuses on brand promotion and operation. As we all know, corporate culture is the embodiment of an enterprise's vitality, while brand is the concentrated embodiment of an enterprise's value and soul.
The slogan of our win-win company is that * * * creates * * and wins * * * share. Adhering to the concept of sincerity, trustworthiness and foresight, we aim to make our company an eternal model in the service industry.
Our way is to create loyal customers and create our happy life with our excellent service and full care.
In the past six months, in order to promote the establishment of brands. I started the following work:
First of all, build our excellent service team.
With the strong support of the Human Resources and Marketing Department, we actively and boldly innovate by using the company's existing resources, and flexibly inject the company's corporate culture and ideas into talent training.
A good voice has been formed between enterprises and employees. During this period, our team creatively held various caring activities. It has formed a good response among customers.
Second, cooperation with various media companies.
In order to expand the brand influence, we actively contact various social media forces. Not only in the original marketing and other cooperative media such as Zhong Ying Media, but also in-depth cooperation with major newspapers and television media across the country. For example, the large-scale entertainment documentary TV program held by _ _ _ TV station strives for a stage for customers to show themselves through advertising investment and sponsorship activities. At the same time, through such activities, on the basis of ensuring the efficiency of advertising, we will serve customers and enhance the social attention of the brand.
Third, resource integration.
It mainly includes the integration of internal management institutions, including the establishment of incentive mechanism and the structure of internal information platform. At the same time, package our products and establish our own unique strategic partner circle.
Through the above work, we have gradually established our own excellent work team, and on this basis, we have expanded our influence and attention in society. We have also made some achievements in the rational use of resources.
Through mechanism reform and platform establishment, we can make our operation more standardized, and at the same time play a very good role in teaching rapid response problems.
Brand building is a long-term process. The key is that we have been pursuing Excellence and have encountered many problems in brand promotion.
For example, the team is not mature enough and the selection experience of cooperative media is insufficient. Especially in the choice of media: in the numerous media trends, we should pay attention to the reality of the company instead of blindly pursuing the mainstream.
Be good at tapping potential from it. Find more singing spots.
Finally, in order to learn to manage strategic partners, we must maintain our independence. Half a year's work has not achieved the expected results, but the brand promotion department has achieved great success in both internal cooperation and external public relations. Especially in the company's network expansion and public relations, it has reached the peak.
Personal summary of daily work model essay 5 1. Study hard and improve your own quality.
I carefully study and be familiar with the company's various rules and regulations and work processes; Understand the corporate culture construction of the company, so as to improve their own quality. In practical work, I focus on work objectives and tasks, take the company's various rules and regulations as the criterion, strictly demand myself, and strive to complete various tasks faster and better.
Second, strive to complete the project tasks.
1. According to the progress of the sales time node of Jinyecheng Midland Project, I participated in three symposiums of the project demonstration area, sales center and model house and formed meeting minutes;
2. Participate in the design communication meeting and scheme design review meeting of the design department;
3. Cooperate with the sales organization to form suggestions on the supporting scheme of the house-viewing passage in the project demonstration area, the supporting scheme of the project demonstration area, the scheme of the hardcover house, the layout scheme of the guidance system in the demonstration area and the production scheme of the project model size library, and report these suggestions to the headquarters.
Third, study hard and actively write various manuscripts.
1, in order to understand the new national and municipal real estate policies, grasp the current situation of the city's real estate, and analyze the future development trend;
2. I insist on regular inspection and study of high-end real estate and hardcover real estate in the city, and write inspection reports in time;
3. After visiting the 20__ autumn real estate fair, write a brief report on the real estate fair; For your reference;
4. I actively participated in the company's development training and more than ten trainings on gardening, landscape, computer operation, practical writing, door and window selection, work system and submission process. Improve my work skills.
Fourth, there is a problem.
In the second half of 20__, I worked hard. Although I have completed all the work according to the work plan and made some achievements, there are still some shortcomings, mainly the continuity of the work plan is not implemented enough, and the professional level of real estate marketing needs to be improved. These shortcomings need to be improved and perfected in the future work.
Five, 20__ year work plan.
In 20__ years, I will clearly understand my work orientation and objectives as an operation, clarify my work ideas and concepts, invigorate my work spirit, invigorate my work enthusiasm, and improve the speed and efficiency of my work. It is necessary to strengthen the training and study of marketing professional knowledge, marketing management and customer management, learn the working modes and standards of industry benchmark enterprises, establish various working templates and databases and apply them to practical work, effectively improve the level of real estate sales planning, manage sales organizations well, improve the efficiency and quality of daily work of departments, and strive to achieve better results than in 20 years.