An old carpenter submitted his resignation to his boss, ready to leave his familiar construction industry and go home to enjoy family happiness with his wife and children. He is one of the most famous carpenters in the country, and his craftsmanship is superb. The boss was reluctant to leave such a good employee and asked him if he could help build the last house. The old carpenter readily agreed. However, it is obvious that his heart is no longer working. He uses waste and does rough work. After the house was completed, the boss handed him the key to the gate and said to him, "This is your house and my gift to you." He was dumbfounded with shock and ashamed. If I had known that I was building a house for myself, how could I be so careless and perfunctory? Now he has to live in this humble house!

The power of enthusiasm

The story Frank Patel, a famous American life insurance salesman, just transferred to a professional baseball field, and just when he was hit the hardest in his life, he was fired. His movements were weak, so the team leader deliberately asked him to leave. The team leader said to him, "You are so slow, which is like being on the court for 20 years?" I tell you, no matter where you go and do anything, if you don't cheer up, you will never have a way out. "

After Frank left his old club, an old player named Tiny Mihen introduced him to Xinfan. On the first day of the new complex, Frank's life has undergone important changes. Because no one knows his past situation in that place, he is determined to become the most enthusiastic player of the new fan. In order to achieve this goal, of course, action must be taken.

As soon as Frank came on stage, it was as if his whole body had been charged. He threw the high-speed ball so hard that the receiver's hands were numb. I remember once, Frank stormed into third base. The third baseman was stunned. The ball missed and Frank stole the base successfully. At that time, the temperature was as high as 39℃, and Frank was running around in the gym. Maybe he fell down due to heatstroke, but with the enthusiastic support of others, he persisted.

The result of this enthusiasm is really surprising. Because of his enthusiastic attitude, Frank's monthly salary has increased sevenfold. In the next two years, Frank worked as a third baseman, and his salary increased to 30 times. Why? Frank himself said, "It's because of a passion, nothing else."

Later, Frank hurt his arm and had to give up playing baseball. Then, he went to Fitley Life Insurance Company to be an insurer. After more than a year, there was no result and he was very depressed. But then he became enthusiastic again, just like playing baseball in those days.

Later, he became very popular in the life insurance industry. He was asked not only to write a manuscript, but also to give a speech on his own experience. He said: "I have been engaged in sales promotion 15 years. I have met many people, and their income has doubled because of their enthusiasm for work. I have met other people who are desperate because of lack of enthusiasm. I firmly believe that only enthusiastic attitude is the most important factor in successful sales promotion. "

Not a cottage cake, a villa cake!

Panzhenni cake retail industry

We run a bread and cake shop. Before we joined the business, we had never worked as salespeople for a day and knew nothing about our products. We are just gradually accumulating experience and groping. I used to be a consumer. When I entered the service industry, I just thought of it as: If I am a consumer, what kind of service do I need? From this point of view, I have won the recognition of consumers and my business is on track. However, I still experienced a frustrating experience of serving others.

Once, a * * * came to order a 6-inch cupcake, expressing the hope that there would be a garden villa on it. I said it might be a little difficult to draw a villa on a 6-inch cake, hoping to draw it bigger for the owner's consumption, so we coordinated it into a 7-inch cake. I also said, "I'm afraid there may be a gap between the garden villa in your heart and the villa we painted." I hope everyone can provide pictures. " "She said it's hard to find at the moment, let's go and play!

The order was given to the master and painted several times. Feeling that the plane is still not three-dimensional, I drew a "Christmas hut" that has been selling well in our store. In addition to the hut, there are trees, deer and carriages to create a realistic Christmas scene. The master thinks this should explain the past.

In the evening, the woman came to pick up the goods. When she saw the Christmas hut, she didn't appreciate it. Instead, she said that we were perfunctory and quarreled several times. She said, "I asked you to draw a villa, because we just booked a house to celebrate today, and you sent it away in a cookie house." Do you like it or not, and we'll take it all? " At this time, I was negotiating with her and said, "I'm really sorry. Maybe you often spend money in large specialty stores, which has its own standards. Now that the master has revised it repeatedly, I feel uncertain, so I have to come up with the best model sold in our store. I didn't expect you to be very satisfied. If you don't want to pick up the goods, there is nothing we can do, just refund the money, just because we can't make the cake you want. " She said, "I can't even say it!" " Pick up the goods and leave. Later, her husband called in and accused us of poor service attitude, but he refuted all my explanations and threatened that he had enough ability to make us unable to survive here. I haven't seen this guest since. At that time, I only felt that I could not meet the needs of customers with my best efforts, and my heart was full of frustration.

A year ago, I attended a service seminar and learned that customer satisfaction actually comes from customers' expectations of our services. When expectations fail or fail to meet, natural customers will be dissatisfied. Although we think we are working hard, the expectation gap is still the goal we should work hard for. We must try our best to shorten the gap with customers' expectations and even surpass them. With this idea, I made clear my blind spot and stopped feeling depressed and helpless about it. Although I have never seen this guest again, I believe that the same event and similar guests will continue to be staged every day, and I have enough ability to deal with it.

Get out of the haze and see the sunshine.

Beijihong catering industry

I can be regarded as a senior service person. At first, I was engaged in catering with an inferiority complex. I have always felt that anyone, even those who don't study, can do this job! However, I found myself here and found that my self-esteem was blinded by myself.

I remember once, there was a table of guests, and the father said to the child, "Look! You don't like reading so much, you can only carry dishes like them in the future! He warned his children regardless of our feelings. Some colleagues around me need to find a second job because of family changes or other factors. When they enter this industry, the first thing they face is service. However, how to face the guests calmly and how to learn not to reveal their emotions requires a lot of struggle. Newcomers, often because of their first contact with the catering industry, will inevitably have foreign strangers and internal suffering, leading to burns or bruises; However, as soon as I saw the guests coming, I had to dry my tears and lick my wounds. What makes me sigh most is that there are not a few guests who come to the restaurant for dinner on holidays. Seeing this scene, thinking of children who are service personnel and going out to eat with their families on holidays have become extravagant desires. At this time, the ostrich mentality once again came to mind.

However, all these unpleasantness disappeared with the growth of our company. Our boss is an honorary tutor of small and medium-sized enterprises in the Ministry of Economic Affairs, and spares no effort to re-educate employees. Every year, he has planned education and training. Thanks to the efforts of all staff, this restaurant obtained ISO-9002 certification on 1998, becoming the first restaurant in China to pass the international quality assurance certification. Therefore, those of us who live here, wearing uniforms and hanging famous brands, further highlight our dignity and get unprecedented recognition from our guests.

Guests who come to our restaurant have already felt our characteristics and have special respect for our service staff. With the frequent exposure of the media, my colleagues' families and children also gave us high support and recognition, and I also jumped out of the box of self-painting and stopped feeling inferior. So I deeply understand that no matter what kind of industry, the industry will be the best. The most important thing is that along the way, I earned more than my boss, because I walked out of the haze and saw the sunshine.

Pearl of the Orient, the capital of service?

Yanjiahua international trade

This was a very unpleasant dining experience when my colleagues and I were traveling in Hong Kong. The time is 1997 in February. My colleagues are familiar with Hong Kong, so we didn't join the tour group. She arranged all the trips and accommodations, plus the scenic spots I wanted to visit. Just when I thought everything was almost so smooth and beautiful, it was ruined by an annoying episode in the restaurant.

After we sat down, we looked at the menu and ordered. We noticed that the staple food we ordered included a drink, but the waiter never delivered it. We thought we would wait until the staple food was finished. Although the drinks of the same staple food had been sent to other tables long before the staple food was served, we patiently finished our meal first. But even though the waiter took our tableware and brought the bill, we still didn't see our drinks. We don't care about just a glass of wine, we care about rights and interests. I approached the waiter gently, but I didn't know what he suddenly said loudly in Cantonese. My colleagues and I don't know Cantonese, but the whole restaurant is watching us, as if we had done something wrong or asked the wrong question. I froze on the spot, puzzled by his reaction, only puzzled and embarrassed. Of course, the drinks didn't come. I paid the bill with my colleagues and left. In hindsight, I think we are really easy to bully, but what can we do? On someone else's turf

In fact, the other party speaks Cantonese, and most people who eat in restaurants are Hong Kong people. If I am in Taiwan Province Province, how can I make the other side too wild?

I chatted with my colleagues afterwards and felt that the restaurant business was too good. He said he didn't admit it, but he became angry from embarrassment, or he was biased against people in Taiwan Province Province. Anyway, people feel very puzzled! ?

Ladies and gentlemen, what would you do if it were you?

Discriminatory boss

Junior high school students in Xu Cai

I am a busy junior high school student, and time is what I need most every day. But one store has been wasting my life.

I went to the bookstore to buy some reference books, but one book didn't bring the answer. The boss told me that the answer book would be delivered in two or three days. At that time, I was very happy to put it down, thinking that it would only take half an hour to run one more time, not to mention that it was not her fault. After about a week, I finally had time to solve the book. This time the boss told me, "She forgot to remind the manufacturer." . Although I am a little dissatisfied, I have another idea. The boss may be really busy, especially at the beginning of school, and there will be something missing. What's more, she smiled so brightly at me that it seemed that I couldn't forgive her, so I went home again.

After about a week or two, I thought it would be all right, but here we go again.

(2) service winning story.

There is such a fable that several children wish they could become angels. After God knew it, he gave each of them a candlestick and told them to wipe it diligently every day to keep it clean and bright. At first, every child cleaned the candlestick and waited for the arrival of God. However, to the children's disappointment, God never appeared again. After a long time, the children stopped caring about the candlestick, and the candlestick was covered with thick dust. Only one child keeps wiping every day. One day, God suddenly visited here, found this unusual child, and finally made him an angel. Maybe the child didn't mean it, but it was this "unintentional" that finally made God repay him. The consciousness we are going to talk about today is precisely such "unintentional". Invisible and intangible, but expressed through smiles, words and actions. It is no exaggeration to say that what kind of "consciousness" we have, what kind of life we will have. In the service industry, we can find the best evidence. In this industry dealing with people, only by having a proactive sense of service and showing it in the way customers like to behave can we win more customers. Initiative is always the theme of a successful life. If "initiative" is a puppet performing in front of the stage, then "consciousness" is the line that commands it. The child finally became an angel because of his active consciousness. He didn't take cleaning candlesticks as a task or a job, but as his own responsibility and formed a habit. Under the control of such consciousness, he can finish the task alone even without supervision. The most important thing in the service industry is this awareness of active service. If you are unconscious, when the customer asks you to do it, the initiative will become passive and eventually be eliminated in the fierce competition. The connotation of service consciousness comes from the heart of service personnel, actively serving others, and makes this consciousness form an instinct and habit. Only this kind of active service consciousness can win the favor of more customers. There is a story that the president of an American company asked his employees to book a room in a hotel before going on a business trip. The day before he checked into the hotel, he personally called to ask about his reservation.

③ Haier's service story

On June 1, 12, I paid a deposit and bought a batch of household appliances. When receiving the goods at the end of June, it was found that the shell of an LC- 150E freezer was deformed. At that time, I called Rong Shopping Mall, and the mall asked to call Haier headquarters. After calling the head office (4006999999), the head office replied to me for handling. Now, after the sale in Xinjiang, Haier store has made countless calls, but every time the reply from the headquarters is to contact me, the reply from the store is to replace me, but it has not been changed for me so far. I hope Haier can help me solve the problem and replace it as soon as possible for the sake of users. I wonder what your employees would think if they were in my position.

4 urgent! Urgent! Ask for a short story about supermarket serving customers ~ 150 words!

A short story or fable about warm service: 1. I remember the person who served you one day, a little boy walked into a hotel coffee shop and found a round table and sat down. A smiling waitress brought a glass of water in front of him. "How much is the ice cream sundae?" The little boy asked. "Fifty cents, sir." The waitress replied. So the little boy took out all the coins in his pocket and counted them carefully. It was exactly 50 cents. "So, how much is a plate of ordinary ice cream?" He asked again. It was rush hour, someone was waiting for the table at the door, and the waitress became a little impatient. "Thirty-five cents." She said rudely. The little boy counted the coins again. "I want regular ice cream." He said. The waitress brought the ice cream, put the bill on the table and left. The boy finished his ice cream, paid the bill at the cashier and left. When the waitress returned to the table again and began to clear the table, she was shocked by what she saw: two nickels and five nickels were neatly placed in the empty tray on the table-this was her tip. 2. Pay attention to others Sarah is a salesman. Her job is to attract customers for Johnson & Johnson. One of the employers is a drug grocery store. Every time she goes to this store, she always talks with the clerk at the counter before meeting the owner. One day, when she went to this store, the owner suddenly told her that she didn't have to come again. Shopkeepers don't want to buy Johnson & Johnson's products, because many of Johnson & Johnson's activities are designed for food markets and cheap shops, which is not good for small drugstores. Sarah had to leave the shop. Sarah drove around the town for a long time, still puzzled, and finally decided to go back to the store and explain the situation clearly. When she entered the store, Sarah greeted the clerk at the counter as usual, and then went in to see the shopkeeper. The shopkeeper was very happy to see her, smiled and welcomed her back, and ordered twice as much food as usual. Sarah was very surprised and didn't understand what happened after she left the shop. The shopkeeper pointed to a boy selling drinks at the counter and said, "You should thank him! After you left the store, the boy selling drinks came up to me and told me that you were the only salesman who came to meet him in the store. " The shopkeeper went on to say, "He told me that if anyone is worth doing business, it should be you. I agree with him. " Since then, this store has become Sarah's best customer. Sarah said excitedly, "I will never forget that caring for and attaching importance to everyone is a trait we must have." Cool comment: Paying attention to others means paying attention to your own taste and cultivation, which should be shown in the process of getting along with others. Hemingway wrote a poem in For Whom the Bell Tolls: "No one can stand alone in the sea like an island. Everyone is like a small piece of soil, connecting the whole land. If a piece of soil is washed away by the sea, Europe will lack a corner, which is like a canyon, as well as your friends and yourself. " No one can live alone and get along with others. In getting along with others, if you want to be welcomed by others, the first thing to do is to sincerely care for and attach importance to others. Caring for others and attaching importance to others requires noble sentiments and an open mind. Your sincere heart will make the other person feel warm and happy emotionally and enrich and satisfy spiritually. In this way, you will experience a beautiful working and living atmosphere, and you will have harmonious interpersonal relationships. Only by paying attention to others from the heart can we be valued by others. Paying attention to others is a sign of civilization. We value others, and others value us. Generally speaking, I value everyone, and only people value me. We have no reason to let others pay attention to ourselves first. Pay attention to others first. The better you do, the more chances you have of success. Paying attention to others is actually paying attention to yourself.

⑤ A short story about service

In the evening, it began to rain heavily. A woman holds a child in her arms, a child in her hands and a burden on her body. Lei Feng hurried forward to inquire, only to know that Sister-in-law had returned from visiting relatives in other places. Lei Feng put on a raincoat for her, picked up the older children and walked towards Zhangzigou in the rain, preferring to get wet by himself, and walked for more than two hours before sending their mother and son home.

⑥ A short story centered on catering customer satisfaction.

Our job is to serve, and it is a real action. "As a member of the service demonstration post, we should always keep in mind our service concept.

I remember an uncle came to the supermarket the other day to buy dried kelp. At that time, there was only one bag of kelp in the counter, and it was re-weighed. The old man came to me and asked if there was any dried kelp. I was not in charge of this product, but considering the inconvenience of the elderly. I asked the old man to wait in front of my counter for a while, and then I ran to the bulk cargo area to ask. Grandpa means that a portion of dried kelp on the counter is a little heavy. Can you divide it into two parts? Knowing my uncle's idea, I picked up the packaging bag to help him divide it into two parts, picked up the one he wanted and ran to the bulk cargo area to weigh it and handed it to him. Grandpa smiled with relief when he got the dried kelp. I also smiled happily. I thought the service was over, but my uncle followed me to my counter and urged me to buy a chicken at my counter. When I asked my uncle what flavor he wanted to eat, he smiled and said, "I am very satisfied with the dried kelp you bought me." I definitely like the taste you choose. "

I didn't do anything, but my uncle trusted me so much. It also made me deeply understand the profound connotation of "our work is service, which is real action".

Treat every customer with heart, treat all customers sincerely, provide customers with satisfactory services, and strive to exceed customer expectations. Only in this way can customers be loyal to us and become our old customers.

⑦ Lu Xun's short stories for the public.

1/ Lu Xun coughed badly during his illness, but he still insisted on writing late every day. But Lu Xun didn't care about his illness at all, but he cared about the maid, Ah San, every day and wouldn't let her do heavy work. This shows how kind Lu Xun is.

Lu Xun once met an injured driver on the road. The driver is in pain because he accidentally stuck the glass into his foot while pulling the car. He is planning how to go home.

Out of pity, Lu Xun took plasters and bandages to bandage the driver's wound, asking for nothing in return. Afterwards, the coachman was grateful to Lu Xun. But Lu Xun is very simple, does not show off his talents, and silently makes contributions to society.

2/ There are three small buildings in the east of the south canteen of Shaoxing Fu Middle School. The first one on the east side downstairs is very simple. This is Lu Xun's studio and his bedroom. Here, Lu Xun deals with some trivial matters.

At that time, many students always wrapped the book with white newspaper or Taoist paper after receiving the new book, and then wrote the title and name on the cover carefully. This good habit of caring for books was advocated and supported by Lu Xun. Lu Xun practiced good calligraphy since he was a child. He was ready to help others. Therefore, the students asked him to write for them.

Although Lu Xun is very busy at work, he never refuses students' demands. According to Zhou's memory: "Every time I take it, Mr. Lu Xun is always very happy. After grinding the ink and licking the pen, I quickly wrote. " Sometimes Lu Xun is really too busy. He always said in an inquiring tone, "Leave it first and pick it up tomorrow morning, okay?" On Monday alone, people owned many books with covers inscribed by Lu Xun, such as Zoology, Botany, Mineralogy, Physiology and Hygiene.

⑧ Warm and meticulous service story

As a salesperson, if you want to succeed, you must do the following: First, be sincere.

Attitude is the basic requirement to determine whether a person can do things successfully. As a salesperson, you must treat customers and colleagues with a sincere heart. Only in this way can others respect you and treat you as a friend. Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises. The quality of sales staff also affects the successful sales of products!

Second, confidence.

Self-confidence is a strength. First of all, we should have confidence in ourselves and encourage ourselves at the beginning of work every day. I am the best! I am the best! Self-confidence will make you more energetic. At the same time, believe in the company, believe that the company provides consumers with the best products, believe that the products you sell are the best of its kind, and believe that the company provides you with opportunities to realize your own value. I used to remember that before the class meeting, leaders always wanted to hear the slogan of employees: my name 1!

To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning.

As a sales representative, you are not only selling goods, you are also selling yourself, and customers will only accept your goods if they accept you.

Joe girard, the creator of Guinness World Records, known as the king of car sales, once sold more than 65,438+0,600 cars in one year, with an average of nearly 5 cars a day. When he applied for a job as a car salesman, the boss asked him, have you ever promoted cars? He said, no, but I have promoted daily necessities and electrical appliances. I can promote them, which means I can promote myself, and of course I can promote cars.

Knowing that there is no power, I also believe that there is power. Joe girard can succeed because he is confident that he can do it.

Third, be a man with a conscience.

"Pay attention to everything and learn", cultivate the habit of thinking hard and be good at summing up sales experience. Review your work every day to see what you did well and why you didn't. Why do you ask yourself why you can find the shortcomings in your work and urge yourself to constantly improve your working methods? Only by improving one's ability can one seize the opportunity.

Opportunities are equal for everyone. As long as you have the will, you will definitely become a leader in the industry. When Wang Yongqing, an entrepreneur in Taiwan Province, started his own rice shop, he recorded the time when customers bought rice every time, and remembered how many people were there in his family. In this way, he worked out how many days people can eat and distributed them to customers after eating. It is Wang Yongqing's carefulness that makes his career grow and develop.

As a sales representative, we should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve ourselves and create a more wonderful life.

Fourth, toughness.

In fact, sales work is very hard, which requires the hard-working spirit and perseverance of business representatives. "You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them.

Before becoming famous, American star Stallone recommended himself to Hollywood studios one by one in order to be able to appear in movies. After he hit the wall 1500 times, finally a film company was willing to use him. Since then, he has embarked on the film industry, and with his perseverance, he has performed many tough guy images and become one of the most famous movie stars in Hollywood.

Do sales representatives have bigger problems every day than Stallone? number

Five, good psychological quality

Only with good psychological quality can we face setbacks and not be discouraged. Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties. At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace.

I don't forget to answer the landlord's questions when I watch a movie in cool mode. You can adopt me.

Pet-name ruby in the form of short stories to provide customers with any touching service, sent to places, sent to people, do something, do something.

What do you do? Catering or sales?

There are many more, such as pouring water for customers, taking chairs to rest him, babysitting him, and taking a taxi for him when going out.