1\ General Manager's Office: General Manager.

Human resources department: HR

Finance Department: Account

F&B department; B

Housekeeping department: HSKP

Engineering department: engineering

Security department: SEC

Entertainment Department: Otolaryngology Department

Front desk: FO

Sales department: S&; M

2\ Hotel English and Abbreviations 2008-03-26 10:59 Average room rate index Ari

CTP operating profit contribution: contribution to trading profit;

Total operating profit of GOP: total operating profit;

The average income of each saleable room in RevPAR: the income of each saleable room;

RGI income-generating index: income-generating index;

GSTS guest opinion survey system: guest satisfaction tracking system;

ESPS employee satisfaction survey: ESPS = employee satisfaction pulsation survey;

TQM Total Quality Management: TQM= Total Quality Management;

QES quality evaluation system: QES= quality evaluation system;

PMS Hotel Management System: PMS= Property Management System;

SOP (standard operating procedure): SOP = standard operating procedure;

KNR Important Company Agreement Price: KNR (Key Negotiation Price);

LNR "local" company agreement price: LNR (local negotiated price);

RFP Cooperation Agreement Application: RFP= Request for Proposal;

FIT (FIT): FIT = completely independent traveler;

DND (do not disturb): DN D= do not disturb;

VIP (very important person): VIP= very important person;

IBP (Integrated Business Plan): IBP= Integrated Business Plan; ;

The reservation system of VCRO reservation center: vcro = virtual central reservation office.