Franchising to develop gas stations is one of the ways to maximize social utility, so what kind of experience do you have as a gas station operator? Next, follow my footsteps and have a look.

In recent years, gas station robberies have occurred from time to time. Take a city in Northeast China as an example. From 20XX to 2009, there were totally 6 gas station thefts/kloc-0 and 9 robberies in the city. Therefore, anti-robbery and anti-theft work has become one of the key points of gas station safety management.

Introduction to the basic situation of gas station work

Safety status of gas stations

1 The geographical environment is complex. Gas stations are scattered in urban areas, main roads and rural areas. In particular, the gas station on the main road is in the middle of the village and behind the shops, and it is close to the junction of roads and rural roads. It is easy for gangsters to escape after they succeed.

2. Large cash flow. At present, the sales of oil products at gas stations are mostly cash transactions, ranging from thousands to tens of thousands in rural outlets, which is also a factor that tempts some lawless elements to take risks.

3 Fewer employees and greater mobility. Generally, there are 2-3 people on duty at the gas station, and only 1-2 people at the gas station at night, and most of the employees are temporary workers with great mobility, most of whom have not received professional training, and their overall quality is not high and their awareness of prevention is poor. In some gas stations, there have even been cases where oilers and criminals cooperate with each other and commit crimes in partnership.

Gas station is an open business place, and the people coming and going are complicated, so it is easy for gangsters to step on it.

Second, the city case analysis

With the rapid development of market economy, driven by interests, some lawless people take risks and extend their evil hands to gas stations; On the other hand, the increasing mobility of the population has led to an increase in the number of fugitives committing crimes, which has brought certain difficulties to the detection of gas station cases and encouraged the arrogance of gangsters.

In the past two years, the characteristics of gas station cases have developed from individual crimes to gang crimes. In a case where a gas station was stolen, two gangsters carried the safe out of the business room; In another oil theft case, the perpetrator took advantage of the rainy day in the middle of the night and drove the tanker to the gas station to pump oil directly from the oil tank; In four gas station robberies in 20XX, the perpetrators were more than two people, and the crime time was short, and all of them were equipped with motorcycles or small motor vehicles to meet outside the station, so they escaped quickly.

For example, in a case last May, a gas station in the suburbs was robbed by four masked men with knives and iron bars. The criminals brutally killed the staff on duty in the business hall, then took control of another staff member in the next room and stole more than 2,600 yuan in cash from the cashier. Under the cover of darkness, four gangsters fled in a hurry. After more than a month of careful investigation by the Municipal Public Security Bureau, four suspects of murder and robbery and suspects suspected of harboring crimes were finally arrested on June 19, 20 and 24 respectively. The major murder and robbery case at the gas station was successfully solved.

In recent years, because gas stations pay attention to cash robbery and theft prevention, gangsters are not easy to get their hands on, and the target of theft has shifted to oil products and devices. In the case of oil theft, the rubber hose is mostly inserted into the metering port of the oil tank from the back wall of the tank farm. What's more, the oil tank truck is directly opened to pump oil from the tank on rainy nights. In terms of equipment theft, gas stations, especially tankers, fire-fighting equipment and even transformers that shut down stations, have become the theft targets of gangsters.

Third, strengthen security precautions.

While firmly doing the anti-theft work, gas stations should focus on preventing robbery. By perfecting the system and strengthening prevention, the theft of gas stations can be basically avoided, but robbery cases can't be prevented. Therefore, as a gas station manager, we should actively study the countermeasures to prevent robbery, reduce the risk of robbery and reduce the loss of robbery.

1. Improve the organizational system and build a prevention network.

1 set up a gas station anti-robbery and anti-theft organization. A leading group for preventing robbery and theft of gas stations will be set up in the retail area, and a rescue group for preventing robbery and theft will be set up in adjacent gas stations. Each gas station should set up an anti-robbery and anti-theft team, with the stationmaster as the team leader, the operation squad leader as the deputy team leader, and all oilers as members to formulate anti-robbery and anti-theft plans and conduct an anti-robbery and anti-theft plan drill once a quarter.

2. Establish a joint defense organization for robbery and theft. Gas stations set up joint defense organizations with surrounding factories, restaurants, residents or village committees and police stations, and agreed on alarm methods, so as to contact the surrounding joint defense units in time in case of robbery and theft, forming a situation of prevention and treatment by groups, and ensuring the safety of gas stations.

2. Strengthen education and raise employees' awareness.

Gas stations should grasp the "two key points" for education while carrying out anti-robbery and anti-theft plans every quarter. First, training new employees on anti-robbery and anti-theft knowledge before taking up their posts; The second is to strengthen the special anti-robbery and anti-theft education before major festivals. During major festivals, such cases occur frequently. Gas stations should take precautions, strengthen education and make employees vigilant.

3. Establish employee files and strengthen the management of floating personnel 1 According to statistics, the annual turnover rate of refueling workers in this city exceeds 20%, and some gas stations even replaced all refueling workers within one year. Therefore, it is necessary for gas stations to establish employee files. Anyone who has worked in gas stations must register their home address, telephone number and family background.

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3. Establish employee files and strengthen the management of floating personnel.

1 According to statistics, the annual turnover rate of refueling workers in this city exceeds 20%, and some gas stations even replaced all refueling workers within one year. Therefore, it is necessary for gas stations to establish employee files. Anyone who has worked in a gas station must register his home address, telephone number, family member's name, height and other natural conditions.

Non-station personnel are not allowed to stay or stay for a long time at the gas station to prevent gangsters from taking the opportunity to step on the spot and master the operation process and personnel dynamics in the station.

4, strict financial system, reduce risks, reduce losses. To achieve "2 punctuality, 1 person", that is, the operating cash of the gas station should be put into the safe in time, and the cash carried by the refueling workers should not exceed that of 500 yuan, and the stations with less refueling volume can be stipulated not to exceed that of 300 yuan. On the same day, the bank collects the operating funds in time or is escorted to the bank for safekeeping by more than two employees, and the bills, seals, various invoices and safe keys are kept by special personnel.

5. Strengthen anti-theft facilities to fundamentally prevent theft cases.

1 Install firm security doors and windows for business premises.

According to the characteristics that gangsters often pry open the back window of security window in business rooms for burglary, it is suggested to close the back window of business rooms, leaving only vents or observation holes.

3. Equipped with a safe and an iron clip, which makes it more difficult to pry the safe; At the same time, the safe is reinforced and rooted with the ground or wall to prevent gangsters from moving the safe.

6, equipped with the necessary self-defense equipment, calmly deal with gangsters. Educate employees to always put personal safety first, and only under the premise of ensuring personal safety can they fight gangsters.

1 The business room is equipped with batons, sandbags, fire extinguishers, lime powder and other self-defense equipment. These self-defense equipment should be placed where employees can get it at hand in case of sudden attack.

On-site oilers can carry portable tear gas with a miniature anesthetic pen to deal with gunmen.

7. Strengthen oil management to prevent oil from being stolen.

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1 Set patrol record book in the tank farm. The oilers patrol every half hour at night 1 time, and the stationmaster or surveyor on duty recheck it twice every night, which can prevent the personnel on duty from sleeping on duty and ensure the safety of oil products in the oil depot.

2. Adhere to the locking system of the fuel tank metering port, and lock it firmly to prevent this from happening.

Close the gas station and empty the oil in time to prevent the oil from being stolen.

In the past 20xx years, with the active efforts and close cooperation of all employees, the station capacity, appearance, standardized service and staff quality of gas stations have been greatly improved, and the comprehensive level has been comprehensively improved. Over the past year, with the correct leadership and strong support of the superior company, focusing on strengthening internal management and casting quality stations, and aiming at reducing costs and ensuring the safety production of gas stations without hidden dangers, I have completed the sales tasks of gasoline and diesel oil, small packaged lubricating oil and oil-free products assigned by my superiors, greatly improving the management level of gas stations and completing various tasks assigned by my superiors. The work in the past year is reported as follows:

I. Operating conditions

This year, the company strengthened the quantity and quality management of gas stations, unified purchasing of oil products, unified implementation of density, and strict control of quantity and quality, which provided a good guarantee for the operation of gas stations and established the brand image of China Petrochemical.

In 20xx, on the basis of the company's quality assurance, we actively participated in market development, and tried our best to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions to make them become long-term refueling customers of our station, as well as buses from Gu Xia to Yandu River, because the quality of our oil products is guaranteed, and when the oil products are tight, they can ensure that their vehicles can use oil normally. They are also loyal customers of our station.

Second, strengthen the cultivation of employees' literacy and create first-class service quality.

1, the station launched "compare, learn, catch up, help and surpass" activities. Organize employees to study political theory, conscientiously implement the spirit of the meeting to rectify discipline style, correct work attitude, improve discipline style and promote good work. Compared with the professionalism in work and the excellent skills in technical operation, it can better reflect the outlook on life, values and world outlook. Only in this way can we have enthusiastic service quality and establish the idea of serving the people wholeheartedly. In order to improve the professional quality of employees, on-the-job training, training, communication, summary and improvement are adopted, which improves the post skills and comprehensive quality of each employee.

2. Carry out work style rectification activities: according to the spirit of the company meeting, our station carefully arranged deployment, organized study, hung 1 banner and posted two slogans, so as to improve our standard management level and enhance our own value in the process.

Third, safety management.

1, I stand to ensure safety in production, at the same time, educate employees on safety thoughts and strengthen their awareness of safety responsibility. Safety is the first priority. The first thing is to be safe and strengthen employees' safety training. Let employees know and learn about safety, and then I want to be safe, implement the post responsibility system, strengthen job training and strengthen management. Be familiar with the top ten work bans, put an end to all kinds of accidents, strengthen all kinds of pre-plan drills, so that you can fight when you come, but you can't win when you fight, and deal with all unsafe hidden dangers in the bud.

2, adhere to the leadership on duty system. The stationmaster arrives at his post every day, and the supervisor is responsible for handling the safety, sales, hygiene, refined oil and other work of the warehouse on that day, and strictly auditing and managing cash and bills. Post personnel can't smoke at work, can't leave their posts without permission, and can't leave until the handover formalities are completed.

3. Organize the safety inspection of tankers, refueling guns, oil tanks and other equipment once a week, and implement hidden dangers remedial measures to ensure the safety of the station and smooth sales.

4. Implement safety work every working day, and implement "prevention first, combination of prevention and elimination" for on-site operation safety management, equipment and facilities safety management and safety inspection, so that safety work can achieve the expected purpose.

Fourth, service.

1. Judging from the on-site service level, the service level of our refueling is constantly improving. Door-to-door service can realize car-to-person arrival, and the service is based on "smiling service, enthusiastic service and quick service". Strictly use the "eight-step refueling". Close the distance with every driver in the service, so that they feel a little warm after being tired all the way, and maybe they will have repeat customers inadvertently. We should bear in mind that "the customer is God" is a relative and friend. Do practical things in service and touch every customer. As the saying goes, "No pains, no gains" helps customers. Enterprise development is not a matter for one person. As long as we work together in Qi Xin and conscientiously implement the company's various management policies, our enterprises can sprout and thrive in the sun like seeds.

Five, do a good job in the management of station capacity and appearance, and do a good job in the ideological work of employees.

Environmental sanitation is a constant and unremitting work. The practice of our station is to hand over the hygiene before the handover every morning, and the successors check and accept the hygiene, and solve the problems on the spot when they find them.

The intransitive verb 20xx annual work plan and work arrangement

We focus on several big customers in the sales of 20xx. 1 .Baiyang Power Station 2. Road construction projects. Passenger cars and trucks to ensure the smooth completion of the annual sales tasks. For non-oil sales and small oil packaging, we should start early, arrange early and implement early, seize the opportunity, expand publicity and ensure the completion of the task. Do a good job in station appearance and environmental sanitation. Safety is our most important task next year, so we should educate our employees to study and use fire fighting knowledge. Do a good job in various pre-plan drills such as anti-theft and anti-robbery, and fire fighting. Really solve the problem in the bud and let safety escort the efficiency of enterprises.

20xx years are about to pass, and the new year is getting closer and closer to us. Let's look to the future, cut the waves, sail and sail, complete various tasks under the correct leadership of the company, and make our contribution to the cause of PetroChina and Sinopec.

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