First of all, generally speaking, their business income, as you said, is mainly reflected in the general business income such as telephone charges, installation fees and address change fees charged by the business hall. At the same time, there are income such as prepaid card sales.
They deal with a large amount of data in different categories.
1, business hall. Most of the fixed assets of the business hall belong to the operator, but its employees may not belong to their company and may be managed by an overseas company. The management right of expatriates is in the hands of expatriates. When they undertake a business, they will get a new business agency fee from operators. Every merchant here has signed an agency agreement with the operator. All transactions are commission prices stipulated in the agreement. The business to be maintained is similar to the business hall.
2. Operators have a special organization to manage and evaluate these agents. Generally managed by the marketing department. There are special assessment rules for assessment. According to the identity of the business personnel and the violation of the project, according to the provisions of punishment. This is managed by laws and regulations, not by people. Greatly reduced their operating expenses.
3. There is generally a systematic process for so many charging methods. Every charge and every business has detailed regulations. And an advanced charging system. This system is the key to avoid confusion of many crimes. (For example: China Unicom Business Audit System).
4. The problem of income audit is mainly the work error caused by the business agent's insufficient understanding of the rules or no thorough research at all. And the incompatibility of business systems caused by the merger of operators at present. There are problems such as arbitrary charges and discounts.
5. Employees mainly complain about overtime and no overtime pay. But this complaint can't be found on the operator, because they are the main company, and the real employee's mother is the expatriate company. In addition, too strict assessment is another aspect of employees' complaints, which runs counter to the main company.
6. The disadvantage of management is that there are no systematic management rules, so it is good to be responsible for each other, but there is also the problem that work cannot be coordinated. He cares, so do you. It is common for a thing to appear in two ways. In addition, the manager's system does not conform to China's humanized management mode, and employees complain because they only pay attention to the system without humanized management.
All the above are for reference only. If there are any questions you don't understand. Please keep asking questions and tell me everything you know.