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How to write an apology to a customer?
An apology letter is to explain to the other party why you can't promise. For things you don't want to do, you can state your consistent views. For what you can't do, you should state the reasons and explain why you can't do it. The following is a sample of sincere apology letter to customers, which is arranged and shared. Welcome to read and learn from it.

? Rule number one: apologize to customers.

? Mr. Gu: Hello!

? First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

? Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods as an exception by means of full inspection, which makes me very grateful and still makes me feel guilty.

? In view of the quality problems, we reflected them from all directions and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again:

? 1. We will replace those processors that are unable or unwilling to cooperate at all costs. The problem of this sucker is the most prominent and serious. This product mold is developed by us and the ownership belongs to us. Just outsourcing processing and injection molding. Because the processor is seriously irresponsible, the problem is too serious. After negotiating with the processor, we pulled the mold back and changed it to another processor. I will inform you of the future injection molding and processing methods as follows:

? The raw materials of suction cups are imported materials, and the appearance of the produced suction cups gives people a brand-new feeling, and the quality is absolutely first-class. If there are serious black spots or other impurities, poor injection molding and other phenomena, the number exceeds or reaches 3%, we are willing to bear all the responsibilities. Please give us a chance. Before placing an order, we will provide samples to your signature board for confirmation, and the delivery will be subject to the signature board provided.

? 2. In terms of assembly, strictly control the production process to ensure the product quality, and ensure that every working procedure is inspected regularly or in batches to ensure the product quality is foolproof.

? In other respects, Mr. Hope Valley once again gave us valuable advice, and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers, achieve a win-win situation, and let us improve faster. thank you

? Chapter 2: Apologize to customers.

? Dear customers:

? First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods as an exception by means of full inspection, which makes me very grateful and still makes me feel guilty. In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, Mr. Hope Valley once again gave us valuable advice, and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers, achieve a win-win situation, and let us improve faster. thank you

? Article 3: apologize to customers.

? Dear Mr. Zhang,

? Hello, I'm the 1002 distribution specialist of the air-conditioning sales company. My name is Song Huokuang. About this time, you bought a Orpheus S623 cabinet central air conditioner in our company. The delivery time agreed before is three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of OLIFIS S623 cabinet, we consider contacting a professional handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now the central air conditioner of Orpheus S623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.

? Article 4: apologize to customers.

? 1. Work hard and have more rest. Listen to music and play games. Eat more vegetables and lose your temper less. If you are bored, contact me. The weekend is here, I wish you all the best!

? The sky was tired, so I gave up the sun and chose the moon. Flowers are tired and give up the beautiful choice of fruit. Do you feel tired after a busy week? I hope my insignificant greetings can drive away your fatigue for a week! Have a nice weekend!

? Oh, let a spirited person take risks in his favorite place, don't make the weekend unhappy, be optimistic and worry-free, and come back after the weekend. I wish you a good mood every day and abandon all the pressure and troubles!

? Today is the weekend, and I have a gift for you. Do I need to pick it up at Happiness Gate, Lucky Number, Lucky Lane, Happiness Road, Happiness Street? Did you have a good weekend? . Remember, get it.

? 5. What can I do on weekends? Write a handwritten letter, not send it; Read a favorite book, don't think too much; Buy a beautiful bunch of flowers, not tired; It is not lonely to go to a cafe alone; Take a new road and discover new things; Lying on the sofa in the afternoon, sleeping very lazy; Remember to look at the sky when there are stars. Have a nice weekend!

? 6. Every weekend has two days, every month has four weekends and every year has twelve months. Your life has been many years, but my weekend blessing is only one sentence, that is, remember that I bless you every weekend. Year after year, month after month, week after week, never stopped. I can forget, but you can't Take my blessing as an inertia.

? 7. Unless you encounter major events and problems, you can't measure your talents; If you don't encounter prosperity and adversity, you can't examine people's tolerance; Not seeing each other on weekends and holidays does not reflect my concern for you.

? 8. Did you sneeze? That's because I miss you; Do your ears itch? That's my blessing to you; Have you eaten? Whether you eat or not, please treat me to dinner! Happy weekend!

? 9. Life is a play, and whether the play is wonderful or not depends mainly on holiday life. I wish you a wonderful life, a happy weekend holiday and a colorful life!

? 10. I can't sleep when I miss you. My heart is pounding when I miss you. When I miss you, I will clap my hands and stamp my feet. I don't know how to do it. Although I haven't seen you for five days, the weekend seems to come as scheduled across the horizon and the cape. Let the breeze take away my greetings and prayers. Wish you all the best.

? 1 1. When people are busy, they are prone to make mistakes and their minds are no longer clear; When people are busy, they are easily agitated and their mood is no longer peaceful; People are not calm when they are busy, and their feelings are impulsive. Friend, it's the weekend, stop and have a rest!

? 12. If you are tired, I will send you to bed; If your heart is bitter, I will send it sweet; If you are sad, I will send you a smiling face; If you are cold, I am send warm. Send my infinite blessing at any time, just hope you are happy every weekend!

? 13. The weekend came on time again, and all my troubles ran away and my anger disappeared. Happiness and security surround you. Don't forget the short-term blessing. It was agreed that the lucky star would come first on the weekend. Good luck, early arrival and happiness.

? 14. I usually have a dinner party, but I just don't have time I'm just a little lazy when I invite you to dinner on weekends. Stop complaining, brother. I will try my best to do it. I went to the cashier, took out a dollar and bought a tea egg. This is not nonsense. I'll send you to make breakfast. I want to starve this ugly lazy man. Have a nice weekend!

? 15. For a day or two on the weekend, worry aside, don't worry about work, the boss is in the corner, sleeping a dream, good scenery to watch, rare leisure, free and easy, willing to have fun with you. Have a nice weekend.

? Article 5: apologize to customers.

? 1. Thank you for your continuous support to our work. This weekend, I hope you can have a good rest after a busy week. I wish you a happy weekend and a smooth career!

? 2. Today is the weekend. Don't be idle Now I'll give you some work. Be sure to finish it on time. Always put the happiness files in order in the morning, prepare all the happiness materials at noon, and prove happiness at night. All right, let's get to work. Have a nice weekend.

? 3. On weekends, sleeping late, the soft little bed is really wonderful; Arrive at the weekend, feed meow, bask in the sun, bask in the kitten; Weekend, blessing, every weekend! I wish you a good weekend!

? If every blessing needs a reason, my reason is to wish you happiness. If I can only send one happiness every weekend, I will always send it to you. Happy weekend!

? I really want to call you, but I always give up in a hurry. In fact, love is greater than the sky, so I send you two flowers: one is rich and the other is casual. Have a nice weekend!

? 6. Home-cooked delicious nourishing the stomach, fresh air moistening the lungs, warm sunshine drying the back, and sleeping in bed. The weekend is delicious, and life must be particularly beautiful!

? 7. I don't know why the river flows to the ocean. I don't know why my thoughts always rush to you. Have a nice weekend!

? 8. Sunny day is my smiling face, flowers are my gifts, and rain is my heart. Whenever you look up at the sky, the white clouds in the blue sky are my constant blessing. Remember to have a nice weekend!

? 9. Be happy when you arrive at the weekend. No work, no worldly troubles, can do housework and hygiene; You can go to play and have fun; You can meet your relatives and friends and have fun!

? 10. People are really tired when they are alive! Work is very tiring, you have to queue up when you get on the bus, and you have to pay taxes when you earn money. From the early morning of the weekend, send a message to the pig, hoping that the pig will be happy and smile after reading it.

? 1 1. The weekend is here, let's go! Let's board the comfortable boat together, leave our luggage behind and seek comfort; Let's get on the happy train together, throw away our troubles and collect happiness; Let's board the plane of happiness together, abandon sadness and pursue happiness!

? 12. Greet, care, contact, communicate and bless every day. When the weekend comes, I will put the first five together and give them to you every day. Is it okay? Did you have a happy weekend? !

? 13. Let's play with water on weekdays. The ship sailed to the weekend port, full of happiness and good luck, and the mood floated in this happy air, blowing the cool breeze after work!

? 14. No matter how far away, no matter how many years, if you feel tired, please turn on your mobile phone, and my blessing is at your side! May my blessing turn into a star and shine every day in your life! Happy weekend!

? 15. Get rid of the bondage of fatigue, put down the heavy burden, equip yourself with ease, put down the cheerful mood, enjoy the pleasure of the weekend and have a happy weekend.