1. Call the customer service phone number on the smart cabinet screen (the customer service phone number of Honeycomb Box Express is 400-063-3333; The service time is 8:00-22:00), explain the problem to the customer service, and the courier company will send someone to solve it.

2. Refer to the mobile phone number of the courier who sent you the parcel (usually in the cellular phone client or the official account of Honeycomb WeChat) and explain the situation to the courier.

Extended data:

Shenzhen Honeycomb Box Technology Co., Ltd. is committed to developing and operating a 24-hour self-service open platform-"Honeycomb Box" intelligent express cabinet for all express delivery companies and e-commerce logistics, so as to enhance the interactive service of platform express delivery.

2065438+On June 6th, 2005, five logistics companies, namely SF Express, Shentong, Zhongtong, Dayun and Prologis, jointly announced the establishment of Shenzhen Hive Box Technology Co., Ltd. to develop and operate a 24-hour self-service open platform "Hive Box" intelligent express cabinet for all express companies and e-commerce logistics to solve the problem of difficult express terminal.

Company slogan: "Honeycomb Box" provides the last mile solution service for the express delivery industry.

See information: Honeycomb Box _ Baidu Encyclopedia.