1, establish a "one outside" responsibility system management mode. Customers only need to find one person to complete the relevant electricity procedures, which reduces the phenomenon of customers blindly looking for someone to do things and avoids the rush in the power supply office.
2. Set up a convenience service box. Just make a phone call or write a note, and leave the rest to the power supply office. Users with rugged roads in remote mountain villages will arrive within 1 hour and help solve the problem within 4 hours.
3, configuration accident emergency repair convenient box. According to the specific conditions in mountainous areas, each village is equipped with emergency repair boxes for materials needed for accidents, and the accident treatment is fast and convenient.
4, the implementation of fixed-point, fixed-time "electricity" approach, centralized monthly charges in rural villagers' concentrated settlements; Use the night or village, community, town when there are collective activities to work at the scene, collect electricity charges, and publicize and solve the problem of electricity consumption.
5. Contact with township primary schools and middle schools, and send power supply professionals to schools to publicize the knowledge of electricity consumption for students, which can not only avoid accidents caused by students' lack of electricity consumption knowledge and tampering with power facilities, but also promote the quality service of electricity consumption, radiate to farmers, and also serve as off-campus counselors to improve students' hands-on ability.
6. Some practical adjustments can be made to the working hours and employment methods of power supply stations, such as the implementation of flexible working system; Adopt flexible employment methods, use less labor when there is little work, and use more labor when there is a heavy workload such as spring irrigation and drainage, so as to provide timely and high-quality services for villagers.
7. Power supply personnel should have regular and irregular personnel exchanges, and important positions must be exchanged within the specified time to prevent the phenomenon of curry favor with others, violating rules and regulations or even XX, and ensure that the service dedication consciousness of power supply personnel is stronger year by year.
8, hire rural morals supervisors, regularly focus on the morals supervisors to understand the situation, and solicit their opinions on rural power grid construction and management.
9. The window staff should dress neatly, adhere to the listing service, respect the customs and habits of customers, do not prevaricate and prevaricate about customers' inquiries and questions, use civilized language when receiving customers and answering phones, and provide timely, thoughtful and enthusiastic installation and maintenance services.
10, the window has implemented the system of no weekly rest, and the time for accepting customers' payment in the business premises should not exceed 10 minutes per person. In order to facilitate the masses, the service hours should be appropriately extended during the peak charging period.
1 1, from outside to inside, carry out customer discussion and visit activities, distribute "soliciting opinions" to the masses, solve the problems reflected in time, and report them to the county bureau in time if they cannot be solved. Really achieved "everything has a landing, everything has an echo."
12, established customer service files, formulated a practical convenience service plan, and gradually implemented it in the work, providing on-site services for martyrs, disabled people and widowed elderly people.
13, the standard operation process is strictly implemented for quality service, and all kinds of window materials are readily available, which are standardized, timely and accurate, clear and true, and managed by special personnel.
All the staff in our hospital are not proud of their outstanding achievements, because the good society we are in is constantly improving, the development of economic and social undertakings is constantly updating, the people's living and cultural level is constantly improving, and the service goals of people's satisfaction, government's satisfaction and all walks of life's satisfaction have been achieved. The staff of Sixian Power Supply Station always take quality service as the center, unify their thinking and understanding, and improve the organizational network. Carry out employee learning, education and training, establish and improve various rules and regulations, and improve service quality. , and has done a lot of work for the convenience of users, so that Sixian Power Supply Station has a young production team full of enthusiasm and responsibility, progressive thinking and solid business technology, providing quality services to the society and enabling enterprises to survive and develop.
As the saying goes, everything goes well first For electric power enterprises, safety in production is the most important thing in daily work. Before I founded the "Youth Civilization", I vigorously carried out many safety activities. First, I unified my thoughts and strengthened my safety awareness. At the same time, by analogy, we will sound the alarm for every member, constantly improve their safety awareness, enhance their ability to prevent accidents, and let every employee build the first line of defense for safe production ideologically. Second, always look for potential safety hazards, hold safety work meetings and correct violations, so as to remind everyone of the weak links in the equipment and supervise each other's habitual violations in daily work, thus building another line of defense for safety in behavior; The third is to formulate solutions, promote the implementation of the work, put forward valuable opinions on existing problems, and study the best rectification opinions to solve hidden dangers, so that safety in production will not stop at a few slogans, but make substantial progress and lay a solid foundation for the creation of "Youth Civilization".
Guided by Theory of Three Represents, Sixian Power Supply Company takes "Eight Honors and Eight Disgraces", "One Strong and Three Excellent" as the standard, and takes "Serving the People Wholeheartedly" as the purpose, formulates the standard of creating "Youth Civilization", improves the post responsibility system, introduces competition into civilized service, announces the supervision telephone number of customer power service center to the public, and combines industry norms with "honesty and trustworthiness" professional ethics. Organize and study the implementation outline of civic moral construction, guide employees to strengthen their sense of responsibility, establish the spirit of loving their posts and dedication, publicize social service commitments, establish a new image of the industry, urge employees to strictly abide by labor discipline, and carry out the activity of creating "Youth Civilization" in depth.
Giving love is another "Youth Civilization" activity carried out by our staff. For example, Li Quanyou, a meter reader in our hospital, found that a five-guarantee household had no electric light during the meter reading and charging process in Miaoxian Taoyuan. The old man was very happy and gave the money. Li Quanyou resolutely refused and said to the old man, "We will pay the following electricity bill every month and won't let you pay a penny." The old man was moved on the spot.
In September, 2006, our hospital signed a contract with Chibagou Immigrant Village 12, which was well received by the government and the masses.
As a business unit, we aim at "serving the people wholeheartedly" and promote the efficiency of enterprises. Developing humanized service can warm customers' hearts. A small smile is nothing, but it can be used as a bridge and link for emotional communication with customers, which can narrow the distance with customers and make customers love us from the heart with a "hello". All employees are strict with themselves in service behavior, receive customers' initiative, enthusiasm and patience, and don't shirk or prevaricate about customers' problems, which has won the understanding and respect of our customers. The second is meticulous service, paying attention to service details and avoiding service blind spots. Customers who come to the power supply station for electricity business for the first time often don't know what procedures to go through. In order to facilitate customers, I set up a special consultation point, and employees always take pains to explain to customers patiently and meticulously. In addition, our hospital also held a "safety publicity day", regularly organized convenience service activities and electricity consumption knowledge publicity activities, and carried out "three openness, four households and five unification" and electricity price and electricity tariff policy publicity. Thirdly, the user rest area is added, which is convenient for users to read newspapers, drink water, rest and other convenient services when queuing to pay.
Secondly, comprehensively improve the environment for running electricity, so that customers can shine at the moment. While promoting the transformation of service mode, the customer electricity service center has improved the business hall environment based on the principle of "doing what you can and doing your best". According to the requirements of rural power supply standardization service standards, the facilities of the business hall were further transformed, public columns were set up, the current electricity price, various charging standards, power operation process, service content and standards were announced, and the power supply service commitment was made public to the society.
In the series of activities to strive for "Youth Civilization", our service aim is to "serve the people and contribute to the society", and insist on doing a good job in quality service, improving service quality and service level. All the work has been carried out in a vivid way, and there have never been any complaints and violations by the masses, which has established a new image of a civilized power enterprise in society. In short, through self-inspection, we have made some achievements in quality service and work style, but there are also some shortcomings. We will continue to intensify our work, improve service functions, adhere to service standards, innovate scientific management, and strive to improve the standardized management level and professional ethics construction level of power supply stations, so as to create greater glories for the rural power industry.