Since the establishment of the distribution center for more than two years, the dispatching room has always adhered to the tenet of "honesty, high quality, high efficiency and convenience", practiced "four services", strictly grasped management, strengthened the construction of professional ethics, improved the quality service level, and strived to build a power grid dispatching organization with strong organization, excellent style, outstanding ability and standardized service. It ensures that there is no safe operation accident in the distribution network of Yichang city, and interprets "You use electricity, I care" with practical actions, which has won unanimous praise from higher authorities and citizens.

First, strengthen social responsibility, update the concept of equating service quality accidents with safety responsibility accidents, implement the "first inquiry responsibility system", strengthen quality service management, standardize professional ethics inspectors, strengthen inspection and assessment, and seriously deal with service quality accidents. Whenever the Spring Festival, New Year's Day and other national legal holidays and major social activities such as the college entrance examination and senior high school entrance examination, timely prepare targeted power protection cases and organize drills to ensure safe power supply. Successfully completed the 2008 Olympic Games, the 60th anniversary of the founding of the People's Republic of China in 2009, World Expo 20 10, the 90th anniversary of the founding of the Party in 201,and made every effort to ensure the safe and stable operation and reliable power supply of the power grid during the activities, and handed over a complete answer sheet.

The second is to strengthen education and publicity and improve service awareness. In accordance with the requirements of refined management, responsibilities are refined, personnel are defined, and sensitivity to service events is highlighted. Adhere to the study and reflection activities of professional ethics education, organize and dispatch professionals' requirements for quality service and professional ethics construction, reaffirm the importance of customer service, and help development with green services. During peak hours, the demand for electricity is often affected by climate, market conditions and different needs of customers. We must keep a close eye on all directions and be highly sensitive to the market and public opinion in order to solve the contradiction between power supply and demand to the maximum extent and most reasonably. With the service concept of "service is indispensable for power shortage, and truth is more important for power limitation", the dispatching room always puts social responsibility and support for local economic development and social progress in the first place. By carrying out off-peak electricity consumption during peak hours, we will provide personalized services for key users such as fist enterprises and through train enterprises, refine plans, do practical things, deepen services, focus on solving the contradiction between power supply and demand, ensure the city's core competitiveness, and support and guarantee local economic development. The load tension has eased slightly, and the dispatching suggests that enterprises seize the opportunity to speed up production.

The third is to carry out quality service competition and improve service level. Strengthen inspection and assessment, seriously deal with service quality accidents, increase the assessment of the whole process of power supply services, and normalize the supervision of clean government and morals. Carry out the activities of "Three Preventions and Six Inspections" to eliminate the problems of blunt tone, arrogant attitude and prevarication in the service window. Prevent the occurrence of events that affect corporate image, prevent negative media reports, and prevent being reported by superiors. Check whether the quality service work is proactive, whether the service is standardized, whether the notification procedure for planned maintenance of power outage is accurate and complete, and whether 95598 is notified as required. The second is to check whether there is illegal power outage, unreasonable delay in power transmission, and whether the content, form and cycle of dispatching information release are unified and standardized. The third is to check whether customers complain and consult, and whether the voltage limiting load reasonably guides power customers to avoid peaks, so as to alleviate the contradiction between power supply and demand to the greatest extent. 4. Check whether to accept customers' gifts, gifts and securities, and seek illegitimate interests by taking advantage of their work. 5. Check whether the external publicity report is true and whether it affects the corporate image. 6. Check whether the accident treatment is rapid, timely and information exchange, to ensure that there is no large-scale power outage in the power grid.

The fourth is to promote service and improve the service capacity of distribution network. Distribution network security is the best service, and the quality of "three public" dispatching is directly or indirectly related to the overall situation. Every year, from March, we begin to plan for the peak summer. In view of the weak links and outstanding security and stability problems in the distribution network, the response plan was formulated at the first time and the operation mode of the distribution network was adjusted in time, which was well received by relevant leaders. In 2008, the power saving plan for the Olympic Games was formulated in advance to assist the superior dispatcher and the Municipal Economic and Trade Commission to work out the plan together.

Using electricians as an effective way to cope with peak shaving and peak shifting under complex conditions, ensure power supply for key customers in advance, realize orderly power supply, and pave the way for the successful completion of the Olympic power supply guarantee work.

Fifth, strengthen social responsibility and build a harmonious distribution network. Actively investigate customers' new, modified and expanded power projects, and remind customers to improve the safety measures for power supply and consumption. In the case of tight power consumption, timely exchange distribution network information to guide customers to avoid production peaks.

Sixth, it is our responsibility to serve the decision-making of leading organs and the safety production of secondary units in the center. Edit the planned power outage, temporary repair, filling in the dispatching instruction ticket, issuing dispatching instructions, starting equipment maintenance, power transmission after completion, weather forecast, electricity consumption and load into short messages and send them to relevant personnel in time, actively strengthen contact with 95598, and provide quality service.

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