Once I went to a restaurant with my friends. Huimian Noodles in this restaurant is doing well. Many people come here to eat, and sometimes they have to wait in line. The smiling waiter poured hot tea first, and then asked, "Do you want to eat 20 yuan's or 30 yuan's Huimian Noodles?"
10 yuan is the starting price in the emblem, and 20 and 30 are the so-called "fine cooking". There may be more meat and vegetables in the noodles.
My friend paused: "Isn't there still 10 yuan?"
"You may have to wait for 10 yuan, and you can have dinner in five minutes." The waiter's smile is still bright.
My friend is a serious person. I felt very uncomfortable when I heard this answer. I felt discriminated against after eating 10 yuan's face, so I pulled up on the spot and left.
I think there are two reasons why hotel waiters try to sell "high-priced" rice noodles. First, it may have something to do with her salary. The more sales, the higher her salary. Second, this is a marketing tool for merchants. I will give you a hint. The choice for you is directly 20, 30 yuan. People who don't know think there is no 10 yuan!
A friend who came out of the hotel said angrily, "Their hotel doesn't have the grade of 10 yuan! Why do you have to choose 20 and 30 when you come up? It's not that we can't afford it, isn't it that we look down on people? They simply took 10 yuan off the shelf! "
My friend's words are a little biased, but they are also reasonable. The merchant took a condescending attitude. It seems that if you don't eat well, you will be sorry for the enthusiastic waiter and the service of others.
On the other hand, if the customer is unhappy, he may come once, never come again, or even leave as a friend. Over time, customers are losing more and more. If the door is empty, who will you serve? What's the use of your service?
As we all know, the service industry is difficult to do, and they have to face all kinds of people every day. There are also drunken people who make trouble; There are even "overlord meals" and so on. There are also some boring people who take teasing waiters as a common practice, which is why hotel waiters often change.
As a customer, businesses make you feel uncomfortable. Although consumers can't correct your behavior, they can refuse to come to you for consumption. Yes, they are all out for fun. Who wants to spend money and get angry?
Therefore, when merchants put forward the initiative of "customer is God", they should not just shout slogans, but really think about consumers. The first thing to do is to facilitate your customers and serve them according to their habits, instead of selling everything and treating customers as lambs to be slaughtered. Only by satisfying customers can business be maintained, developed and prospered!