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Tcl intelligent lock k7c-c 12 has been offline.
Check the equipment network to see if it is the latest version.

Please confirm whether the router is turned off or disconnected from the network. If so, it will take some time for the router to restore the network. Please confirm whether the device is online again after 2 minutes. Please confirm whether the router has been replaced or the Wi-Fi name and password have been changed. If so, you need to dismantle the equipment and then add it again.

Check whether the firmware is the latest version, and the path of the App side check is: home page-click the device icon-click the button in the upper right corner-check for updates. If the equipment goes offline after a period of use, but the equipment returns to normal after restarting the router or redistributing the network to the equipment, it means that the router is overloaded due to long-term high-load use, and you need to replace the router with stronger load capacity or reduce the number of equipment connected to the router.