The composition of the passenger train fleet depends on the type of train, the running distance and the requirements of business management. Generally, passengers who take a passenger train at a time form a team, and some dining cars in the train also form an independent team because of economic contracting and management; Train inspectors also belong to the category of passenger train crew. The train passenger transport team has the following characteristics:

1. It has a wide range of influences.

Directly facing the passengers is the representative of the railway serving the passengers. The quality, management level and service quality of the team members directly affect the reputation of the railway.

Work alone

Team members work in various carriages, and there is no process connection between them. Every passenger is like a grain of sand, and "gathering sand into a tower" constitutes the cohesion of team management.

3. Dynamic services

The quality of passenger service is influenced by subjective factors. Climate change, train operation, differences in passenger demand, and the mood, actions and conversations of team members may all cause different feedback from passengers, and the characteristics of train operation also determine that the service work is in dynamic change.