Time flies. A year passed in a blink of an eye. Looking back on this year's work, I believe everyone has made great achievements. Now you must be either making a year-end summary or preparing. In order to make you no longer depressed about not writing the year-end summary, the following are the model essays (5 general remarks) of the annual work summary of gas stations collected by me for your reference only, hoping to help you.
Annual work summary of gas station 1, leading colleagues,
Hello everyone!
Over the past year, with the cordial care and great help of leaders at all levels of the branch and the operation office, Pingdong gas station has focused on strengthening internal management and actively improving efficiency to ensure that there are no hidden dangers in the safe production of gas stations. Over the past year, with the help of all my colleagues and the active cooperation of all the staff of Pingdong Gas Station, the station capacity, standardized service and staff quality of Pingdong Gas Station have been greatly improved, and the internal management level has been comprehensively improved. The main work of our station this year is as follows:
I. Operating conditions
This year, the branch strengthened the quality management of gas stations, unified the purchase of oil products and strictly controlled the quality, which provided a good guarantee for the operation of gas stations. At the beginning of XX, due to the shortage of resources, under the cordial care of the leaders of the operation department, we rationally allocated resources and supplied oil products in time, which ensured the oil supply when I stood in the period of tight oil sources, ensured that customers did not lose, and did a good job in the ideological work of customers. At the same time, actively explore the market and develop customers. After many door-to-door visits, we finally succeeded in drawing customers into our station's fixed customer base, making them loyal customers, doubling our station's refined oil sales this year compared with the same period last year, achieving an annual sales performance of 1.900 tons, setting a new starting point since our station was established. On the other hand, actively establish a complete customer file, communicate with customers in time, respond to customer needs in time, and handle customer complaints in time.
Second, internal management.
The management level of a gas station is not only reflected in the sales volume, but also in many aspects and levels. Therefore, I have achieved equality in the implementation of various systems, based on standardized management, aiming at innovation and development, keeping in mind the concept of "details determine success or failure" in management, fully understanding the contents of customer management norms of gas stations, doing a good job with the principle of "procedure first", enhancing the sense of urgency, and starting from details, doing a good job in the standardized operation of gas stations. In order to improve the quality of employees, we have improved the learning content and improved their practical skills and comprehensive quality through training. I made everyone understand how to stand in the aspects of integration of knowledge and action, thirteen steps of refueling operation and six steps of cashier, and tried to improve the sense of responsibility of employees standing at home, which inspired their enthusiasm for work.
Third, safety management.
1, firmly establish the idea of "safety first" and implement various safety management systems of gas stations.
2. Pay special attention to the employee's labor discipline, fire safety and safety knowledge education.
3. Implement the safety responsibility system in daily work, and achieve "prevention first, combining prevention with elimination". There was no accident in our station this year.
Fourth, shortcomings in the work.
1. This year, fine management was not done well, and various written records were not filled in in time and completely.
2. The staff service is not standardized.
3. Managers' service consciousness is not strong and needs to be improved.
4. Maintenance of equipment and facilities is not in place.
Five, XX years of work ideas.
1, intensify market development, actively develop new customers, and strive to increase sales.
2. Improve management and service capabilities.
3, strengthen the ideological education of employees, and formulate a perfect assessment system.
4, strengthen the management of equipment and facilities, regular maintenance and maintenance of refueling equipment and facilities.
5. Do a good job in fine management and strive for good results in the new year.
Annual work summary of gas station 2 Dear leaders:
Hello everyone!
At the beginning of 20xx, according to the requirements of the company, I was transferred to the post of stationmaster of gas station. This year, with the correct guidance and help of the superior leaders and the joint efforts of all the staff in the station, by the end of 165438+ 10, our station * * had sold 5,525.02 tons of refined oil, completing 69% of the annual task, which was 0.92% lower than last year. The ratio of gasoline to diesel is 1:2, the sales of non-oil products is 26,259 yuan, an increase of 4.3 1% over last year, and 330 IC cards are issued. All aspects of the operation and management in the past year are reported as follows:
First, do a good job.
This year, relying on the high-quality and sufficient brand image of China Petrochemical Company, under the correct management of the station leaders and closely surrounding the company's marketing strategy, the gas station impressed every customer who came and went with warm service. During the spring ploughing season, the station investigated the supply market of spring ploughing oil products in advance, went into the village to inquire about customers' needs, issued a leaflet of "Spring ploughing benefiting farmers", prepared oil products in advance according to the actual situation, effectively controlled the sales rhythm, ensured the stable supply of spring ploughing oil products, and brought promotion and praise to the station. At the same time, every employee of the launch station shouted the slogan that everyone is a salesman, and he did not forget to sell oil products in his spare time. He mobilized every employee to tap potential customers, establish customer files, classify them according to customer consumption, maintain old customers and attract new customers. On the occasion of the launch of IC cards, every employee in the station actively promotes the preferential policies of IC cards to customers, increases the amount of cards issued, wins bonuses for employees and increases income.
Second, do a good job in safety education and safety management.
Gas stations deal in dangerous chemicals, so safety is the most important thing. In this year, the safety education for new employees in the station is particularly important. Poor safety awareness of employees and incorrect operation may lead to disaster. In enhancing employees' safety awareness, they often implement "seven musings and seven no's" and "nine no's on site", so that employees can develop good safety habits at work and ensure the safety in the station. Regularly check, rectify and eliminate hidden dangers, adhere to daily shift inspection for safety, and timely deal with the leakage of refueling guns, tankers or metering holes, thus eliminating all kinds of hidden dangers; In addition, the maintenance of fire safety equipment and facilities in the station is also very important. From the maintenance of equipment and facilities, we should pay attention to maintenance, maintenance and prevention, and do a good job in various safety work, focusing on fire prevention, anti-static, lightning protection, flood control, antifreeze and robbery prevention.
Third, do a good job in number quality management.
Adhere to the "ten-step unloading" unloading, carefully check the quantity and quantity of oil, avoid "oil leakage", measure the inventory and temperature every day, and self-calibrate the tanker every month to ensure the accuracy of the tanker. In short, strengthen measurement management, clarify the responsibilities of measurement personnel, analyze problems immediately when found, establish and improve the measurement analysis system, and ensure that oil loss is minimized.
Fourth, shortcomings in the work.
1. The business strategy in the station is unclear and inflexible, which fails to give full play to the regional advantages and achieve the business objectives.
2. The instability of personnel has brought some negative effects to the service work.
3. Employees' awareness of standardized services needs to be improved.
4. Facilities and equipment maintenance is not in place.
5. The sanitary cleaning in the station is not timely enough, and there is a sanitary corner.
Verb (abbreviation for verb) Next work plan
In the remaining month, actively contact customers to sell refined oil, issue IC cards and sell non-oil products, strive to achieve business objectives, strengthen management supervision in the station, standardize detailed requirements on housekeeping, environmental sanitation, account books and various records, clean up sanitation in time, improve the appearance of the station, strengthen quality management and safety management, unite employees, care for employees, be people-oriented, communicate with employees more, and bring a good team.
Annual work summary 3 gas station leaders and colleagues:
Hello everyone!
My name is xx, and I am currently the stationmaster of the oil station. In April, 20xx, I competed for the stationmaster of Central Station. Recalling the past year is like a thick book to me, and all the stories in the book are so unforgettable. When I look back, look at the past year, although there have been many ups and downs and disappointments in this year. However, I know that it is through these experiences that people can thrive and mature. So I told myself that I have no regrets about my choice, and I will work harder to create a new situation. Over the past year, under the leadership of leaders at all levels of the company, I have closely focused on the company's business philosophy, opened up markets and promoted sales. At the same time, I got the strong support and help from the staff of the whole station, which enabled me to complete every task wholeheartedly and dutifully. Now I will report on my study, work and experience in the past year.
First, strengthen learning and pay attention to improving ideological and professional quality:
Since I was hired as the deputy stationmaster of Peace Station in 20xx, I have deeply felt my responsibility and made clear what I should do. In these short years, with the help and guidance of the strict requirements of the branch, I have greatly improved both politically and ideologically, and defined a goal, a goal of how to open the market and do a good job in business philosophy. As a gas station manager, I set an example and actively participated in how to strengthen safety management and improve economic benefits in gas stations. I always strictly demand myself, earnestly perform my duties with a high sense of political responsibility, actively learn from the old employees in party member, take the lead in learning, take the initiative to make full use of my spare time to learn safety management, fire fighting knowledge and oil products knowledge, and constantly improve myself to become a qualified gas station master.
Second, conscientious, conscientious and hard-working:
1. Pay attention to safety education and safety management. Gas stations are inflammable and explosive places. If employees are not aware of safety and do not operate correctly, it may be dangerous. Therefore, I attach great importance to safety work in my usual management. First, I want to improve the safety awareness of employees, remind each other frequently, and conduct training and education on fire drills every month. Second, every employee should be vigilant before going to work. We can't ignore that the vehicle doesn't turn off the engine, and customers use mobile phones and plastic buckets to refuel in the station. Third, in the inspection, it is necessary to conduct regular inspection and maintenance, eliminate hidden dangers, and deal with the leakage of tankers and refueling guns in time. We must pay attention to the maintenance, maintenance, repair and testing of equipment, and do a good job in every safety work.
2. Take flexible measures to manage business. As soon as I took over the heavy responsibility of the station in April last year, I firmly grasped the quality service and strived to win more customers. I asked the staff to greet every customer who came to the station, take a walk, make a sound, smile and be warm and thoughtful. I must help customers in trouble. Strive to increase the sales of light oil. At the end of June, the road was expanded and the road surface was muddy and dusty. There is too much pollution on the station every day, and the dust is as big as fog. The sanitation in the station has been strengthened several times than usual, and the road outside the station has been repaired for a long time, which took almost three months to complete. However, the employees still carefully cleaned and kept the tanker equipment in the station clean and tidy. Four months of peace road has finally been repaired. The station is about to open, and the employees in the station are like cleaning their own things. Boys clean all the walls from top to bottom, and girls clean all the tankers from inside to outside to prepare for the new business. This year, the target sales volume of light oil on the station was 3,200 tons, and the actual sales volume was 2,538 tons, of which the sales volume of cards was more than 903 tons, and the sales volume of non-oil was114,274.2 yuan. In these eight months, I can finish the tasks assigned by my superiors on time every month, which is more than the average monthly task. Every winter when diesel oil enters the oil shortage, I adjust my working ideas in time, and do a good job in explaining the quota and customers while trying to protect old customers. In the explanation, I will patiently and meticulously explain to customers, queue up and refuel in limited quantities. In a word, I stood in 20xx, and completed the tasks of light oil and non-oil in the station according to different market conditions and the requirements of my superiors.
Third, unity, harmony and harmony.
A harmonious working atmosphere is what we all want. Only unity and harmony can show that the staff of the whole station are like a family. For example, on October 22nd, 65438/KLOC-0, the station was about to open, and the Bureau of Metrology came to the station to check the tanker. When No.4 machine was found, the meter of No.4 machine was broken, and Manager Guo immediately called a repairman to repair it. At the moment of maintenance, he suddenly sprayed gasoline into stationmaster Yang's eyes and my head. I couldn't see anything at that time, just covering my eyes and crying. At that time, my face was like baking in a stove. My colleagues at the station quickly took me to the faucet to help me clean it. When I was cleaning, the gasoline choked me. I was shocked for a few seconds. Just when I fainted, I heard Manager Guo calling the emergency center on 120. Master Yang and his colleagues call my name. When I woke up and saw the support of my colleagues, I felt that I was the happiest person in the world. I deeply realize that only by living in harmony, learning from each other's strengths and helping each other can we keep pace.
Annual work summary of gas station 4 Dear leaders:
The end of the year is approaching, I think back on my work in the past year, think a lot, analyze the work of the gas station I am in charge of, and really want to sum up myself. Write down a year's work on paper, but I don't know where to start and take stock of my work. There are gains and losses. As for the achievements, thanks to the correct guidance and help of the company leaders, the firm support of the staff of the whole station, and the input of sweat and wisdom, all aspects of work have made certain achievements and made new progress. But the overall work is still not satisfactory. I will make a statement about the work in the whole year:
I. Operational situation
Since 20xx, in the face of the complicated market environment with intensified competition, as the stationmaster, I have led all the staff of the gas station to actively carry out the sales competition for all staff around the working goal of "expanding sales and increasing sales" of the branch, seize the opportunity, strive for perfection, overcome difficulties, do everything possible to increase sales, consolidate large customers and develop small distribution. I discussed with the leading group and staff of this site to mobilize staff to find ways to increase sales. In the management mode, the team members are required to consolidate the customers who come to the station to refuel, and find nearby customers through social relations. The webmaster and foreman are responsible for finding small distribution customers. The effect is satisfactory, and the oil used in Guangyu Communication Company, municipal engineering construction and other projects has been seized successively, which ensures the task of distributing a small amount of oil every month and makes up for the shortage of total retail sales. Vigorously promote the brand protection of Great Wall Lubricating Oil, so that customers can use it with confidence, and find a breakthrough from after-sales service, price and quality.
By the end of June 165438+ 10, the sales volume of gasoline and diesel reached xxx tons, accounting for XX% of the annual task, including xxx tons of diesel and xxx tons of gasoline. Sales of lubricating oil was 1 10 million tons, up by xx% year-on-year.
Second, the gas station management
While adhering to standardized management, we should implement the "people-oriented" management model, care about employees in life, think about what employees think and worry about their urgent needs. In order to facilitate the daily life of employees, the company added heat pumps and air conditioners to our workstation, which solved the problems of employees taking a bath in summer and low temperature in business rooms in winter, and made employees really feel the company's care for us.
In order to improve the cohesion of employees, organizing staff dinners or holding various cultural and sports activities, knowledge contests and other activities every holiday not only enriches the cultural life of employees, but also enhances the friendship between employees.
Pay close attention to standardized services. Every employee is required to master the "eight-step method" of refueling, to retain our repeat customers with high-quality, warm and thoughtful service, to compete with social gas stations and PetroChina gas stations, and to compare the same price with quality and the same quality with service, so as to make customers feel at ease and comfortable in Sinopec gas stations.
Third, safety management.
This year is the second year of the theme activity "I want to be safe". I took the "I want to be safe" theme activity as an opportunity, carefully organized employees to learn various safety management systems, and created a strong activity atmosphere. Employees discussed issues such as "Why should I be safe?" "What is my safety responsibility?" "How can I stay safe?" How to implement the system of who is in charge of safety and who is responsible? "Through great discussion, they learned" safety is responsible for their own lives "and" I am responsible for safety ". "At the same time, organizing employees to make accident prediction and discover the attempted excavation has enhanced employees' ability to discover and eliminate potential safety hazards around them in time. Combined with the actual situation of gas stations, refine the safety discipline and rules and regulations of gas stations, and carefully check them in daily, weekly and monthly inspections of gas stations, without going through the motions and leaving no dead ends. Strict implementation of the fund oil management system, intensified inspection, timely treatment of hidden dangers, improved emergency plans, and organized employees to deduce plans, which improved employees' safety precautions and emergency response capabilities and ensured the safety of enterprise property and employees' lives.
According to the requirements of the company, sign safety responsibility letters with me and employees respectively. Defining the relationship between gas station and safety responsibility is beneficial to safety management. Strengthen safety management and eliminate hidden dangers of accidents.
Fourth, strengthen quality management and strive to reduce fuel consumption.
Insist on accurately measuring the tanker before unloading, check the oil products, measure and calculate the tanker every day, and regularly check the accuracy of the tanker according to the actual situation, especially in Yuanfeng Station, because the main users are motorcycles, and the air flow is small. When checking the accuracy of the tanker, the factors such as oil delivery mode, quantity and frequency must be considered. In short, strengthen measurement management, clarify the responsibilities of measurement personnel, analyze problems immediately when found, establish and improve the measurement analysis system, and strive to ensure the minimum oil loss.
Verb (abbreviation of verb) equipment management
Based on the principle of "major repairs should be handled early, minor repairs should not go out", I train the foreman and check the equipment every day to find and solve problems early. Basically ensure the normal operation of gas station equipment throughout the year, and with the strong cooperation of the maintenance center, basically realize the complete equipment of gas stations.
Disadvantages:
1. Fine management is not done well enough, and all kinds of words are not filled in in time and are incomplete.
2. The instability of personnel has brought some negative effects to the service work.
3. Employees' awareness of standardized services needs to be improved.
4. Facilities and equipment maintenance is not in place.
Annual work summary of gas station Dear leaders:
Hello everyone!
I was hired as the stationmaster of xXX gas station in XX. Over the past year, under the guidance and training of the leaders of X Branch, with the enthusiastic help and active cooperation of all my colleagues, I have made great progress and improvement in ideological and political, management, work and coordination. At the same time, we also find out our own shortcomings and gaps, and better lay a good foundation for future management. Below I will make the following report on this year's work and future work ideas:
First, ideology and morality:
Since he was hired as the stationmaster of xxx gas station in 20xx, during this year, under the strict requirements and help education of the division branch, he has made great progress both politically and ideologically. At present, we are in the period of educational reform. As managers of gas stations, we should actively participate in strengthening the management of gas stations, improve economic benefits and make contributions to the development of enterprises. Obviously, to be a qualified grass-roots manager, we must improve our ability to serve the people. In my daily work, I always strictly demand myself, conscientiously perform my duties with a high sense of political responsibility, actively learn from Comrade party member, make full use of my spare time to learn knowledge of oil products, lubricants and fire protection, and constantly improve myself to become a qualified gas station master.
Second, the quality and ability:
A drop of water will not be exhausted until it is integrated into the sea. Only when one joins the collective can prosperity be produced. As a grass-roots manager of a gas station, how to lead the whole station staff to win glory for the company? How can we better increase sales? How to reduce accounts receivable? This is an important event that has been lingering in my mind. To this end, I stand in my hands and write carefree! ] In daily work, strictly implement the rules and regulations of Bingtuan Petroleum Company and the standardized service of gas stations. Strengthen internal management, strive to make gas station management step into a standardized and procedural track, and further improve the management level and service quality of gas stations.
Third, "internal strength, external tree image."
Talents make enterprises, and enterprises make talents. Under the new situation of rapid development of petroleum industry, without lofty ideals, we will fall behind. Therefore, we must study, study, study again, create again, and create again. This is the primary task before me. This year is the first year of the merger of xxx gas station and xxx North Road gas station. My biggest trouble is the instability of personnel. Therefore, I want to fully mobilize the enthusiasm, initiative and creativity of employees as a starting point, establish a perfect training, learning and on-the-job training system, improve the practical operation skills and comprehensive quality of employees, and establish a modern image of soldiers and oil people. I choose a project every week for on-the-job training, and conduct a comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously study business and study technology, urge employees to practice basic skills hard, and really improve their operational skills and professional quality. Establish a cohesive mechanism of "taking station as home", a learning mechanism of "taking station as school" and an incentive mechanism of "taking station as pride". Based on fully realizing the maintenance and development of employees' economic, political and cultural interests, we will enhance employees' confidence in overcoming difficulties, eliminate unfavorable factors in the retail process, strive to improve employees' high sense of responsibility in taking gas stations as big families, adhere to the people-oriented management model, trust employees politically, support employees at work, care about employees in life, and lead employees by example. Doing their job well and solidly has aroused the enthusiasm of employees. In the work, we should try our best to handle the details in work and life with a sincere, tolerant and understanding attitude, care for and help the employees in the station to solve the difficulties in work and life, handle the relationship with new employees harmoniously, and learn the advanced management concept and work style of China Petroleum modestly and cautiously, so as to carry out daily work normally and efficiently.
Fourth, set an example and work hard.
People often classify success as "the right time, the right place and the harmony between people". In the final analysis, it is a question of cohesion. I always think that "people are United and mountains are moving", so I start with "people-oriented" management, start with my own example, advocate collectivism, teamwork spirit and dedication, self-discipline, morality and example, and often start from me. I'll do what others ask me to do first. During this year, I will take the lead on duty every Spring Festival holiday and prepare a sumptuous dinner for the staff on duty at this site. I haven't spent a holiday with my family for a year. When employees meet their birthdays, they will buy cakes for their birthday parties. This year, our station added a solar shower and two electric heaters, which solved the problems of employees taking a bath in summer and low office temperature in spring and autumn. In order to end the history of zero greening in xxx gas station, I built my own green belt, planted my own flowers, raised my own flowers and fertilized my own fertilizer, which made my station have a green bright spot outside. Potted flowers have also increased from 20 pots last year to 80 pots.
Shortcomings of verb (abbreviation of verb) in work
1. Fine management is not enough. All kinds of words are not filled in in time and are incomplete.
2. The sales volume of 2.xxx North Refueling Company is not ideal this year, and the sales task assigned by the branch company has not been completed. The main reason is that I lack the initiative to open up the market.
3. The instability of personnel has brought some negative effects to the service work.
Six, 20xx years of work ideas
1. Strengthen market share, actively develop new customers, and strive to increase sales.
2. Strictly control accounts receivable and stop developing scarlet letter customers. Strengthen the management of account table, so as to be timely, accurate and complete.
3. Carry out 5s management mode and 5S service method in management, so as to refine management. Strive for good results in the coming year.
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