For the express mail that fails to be delivered twice at home, the courier service subject can agree with the recipient to deliver it by delayed delivery or box delivery or station delivery; If the recipient still chooses to deliver the goods to the door, the courier service subject may charge extra fees, but it shall inform the recipient of the charging standard in advance. If the recipient cannot be contacted, the express mail can be handled according to the sender's requirements.
"Express delay" is the hardest hit by consumer complaints. How long has it expired? The exposure draft clarifies that the time limit for "complete delay" should be consistent with the three-day express delivery service in the same city; Inter-provincial express 7 days, international express 2 1 day. When the express mail is lost, the express fee shall be exempted, and the insured express mail shall be compensated according to the insured amount.
The pricing of courier fees will take a step towards marketization, and the "price war" may become history. The exposure draft proposes cost zoning, requiring express service providers to scientifically calculate the cost according to factors such as product type and service distance, and announce the service time limit and service price to users in the county where the express mail is received and sent. Express service should not be provided at a price lower than the cost without justifiable reasons.