Error code list
CE- 100005-6 encountered a problem while reading the CD.
1. Turn off the PlayStation 5 host, unplug the power cord, and then plug it in again.
2. Restart the PS5 host
3. Try to insert another compatible CD.
Clean the CD with a clean soft cloth to remove dust.
CE- 100002-3 failed to upgrade the application.
If this error occurs, it may be because the update file for the application was not successfully installed. Try the following steps:
1. Restart the PlayStation 5 host.
2. If your system software is not the latest version, please upgrade to the latest version. Go to Settings System System Software System Software Updates and Settings.
3. If the problem persists, please select the application from the home screen, press the option key and delete the application. Reinstall the application and update it to the latest version.
CE- 108255- 1 application error.
If this error occurs on your PlayStation 5, there may be a problem with your application or host.
Try the following steps to see if you can solve this problem:
1. If your system software and applications are not the latest version, please upgrade to the latest version and see if there is any improvement.
2. If this error occurs after starting the game, please delete the game with this error from the setup memory and then reinstall the game.
3. Start PS5 in safe mode, and then execute "5. Rebuild the database ".
4. If the error occurs again, please reset PS5 by setting the system software to reset PS5, and try to reinstall the application. Please make a backup of all types of data.
5. If the above methods are ineffective, please consider using the warranty service.
NP- 102946-2 Please install the latest update file.
When this error occurs, you may need to install the latest update data:
1. Please connect PlayStation 5 to the Internet and install the latest update file.
2. If you accidentally find this error during the update process, please check whether the main storage unit has enough space and whether the relic is being updated.
3. If the update is in progress, please wait for the update to be completed.
If there is not enough space, please delete unnecessary data and try to update again.
There should be a program error in CE- 107857-8. There was a problem loading the application.
Please upgrade the host software to the latest version.
CE- 100028- 1 SSD hard disk does not have enough free space.
Make sure you have the required free space:
Check whether there is enough download space:
Set the storage host memory.
How to perform a delete operation from the host memory:
Highlight the data to be deleted, and then press the Select key. Select Delete to delete the content.
How to perform a delete operation on the home screen:
Highlight the content you want to delete, and then press the option key. Select Delete to delete the content.
CE- 106485-4 There may be a problem when reading host software or application data.
Please update the host software to the latest version.
Communication error occurred in NW-102311-8.
Error connecting to PlayStation network.
Try the following steps:
1. Check the PSN status page to confirm whether there are any server failures or maintenance.
2. Restart PlayStation 5, and then try to surf the Internet with a wired connection. Configure the network settings again.
3. When using limited connection, please check the installation location, for example, put PS5 closer to the router, or remove anything that interrupts the connection between devices.
Turn off the router and modem, then wait in the sun for 5 minutes, and then restart.
5. Improve the firmware of the router. (For more details, please contact the router vendor. )
6. If possible, try to open these ports. TCP:80、443、3478、3479、3480，UDP:3478、3479、49 152~65535。
7. In the network settings, manually set the static IP address to improve.
8. You can temporarily change DNS settings to improve performance.
Go to DNS Settings in Network Settings, and then configure the number of public DNS that companies or organizations can use for network settings for free.
If the above methods can't solve the problem, the communication may be temporarily busy. Please wait a moment and try again later.
Ws-116521-6 is currently maintaining this service.
This service may be under maintenance.
Check the server status, find fault and maintenance information.
If you are not affected by server failure or maintenance, please try the following in turn:
1. Reset the Internet connection settings of PlayStation 5 and try the Internet connection test.
2. Turn off the router and modem, and then wait at least 5 minutes before starting.
If the above method doesn't work, please try again later, because the communication may be temporarily congested.
CE- 107750-0 has a system error.
1. Turn off PlayStation 5, unplug and plug in the power cord, and then restart PS5.
2. If your system software is not the latest version, please upgrade to the latest version. Go to Settings System System Software System Software Upgrade and Settings.
3. If the problem still exists, please try to upgrade the system software with a USB flash drive.
NW- 102265-6 cannot connect to the server.
Error connecting to PlayStation network.
Try the following steps:
1. Check the PSN status page to confirm whether there are any server failures or maintenance.
2. Restart PlayStation 5, and then try to surf the Internet with a wired connection. Configure the network settings again.
3. When using limited connection, please check the installation location, for example, put PS5 closer to the router, or remove anything that interrupts the connection between devices.
Turn off the router and modem, then wait in the sun for 5 minutes, and then restart.
5. Improve the firmware of the router. (For more details, please contact the router vendor. )
6. If possible, try to open these ports. TCP:80、443、3478、3479、3480，UDP:3478、3479、49 152~65535。
7. In the network settings, manually set the static IP address to improve.
8. You can temporarily change DNS settings to improve performance.
Go to DNS Settings in Network Settings, and then configure the number of public DNS that companies or organizations can use for network settings for free.
If the above methods can't solve the problem, the communication may be temporarily busy. Please wait a moment and try again later.
WS- 1 16367-4 Access to PSN has been suspended.
If this problem occurs while using PlayStation Network, your account may be suspended.
1. Please check whether you can log in from other devices, such as personal computers.
2. If you can't log in from other devices, your account will be suspended for violating the terms of service. Please check the terms of service and user agreement, and then visit PSN.
Communication error occurred in NW- 102308-4.
Error connecting to PlayStation network.
Try the following steps:
1. Check the PSN status page to confirm whether there are any server failures or maintenance.
2. Restart PlayStation 5, and then try to surf the Internet with a wired connection. Configure the network settings again.
3. When using limited connection, please check the installation location, for example, put PS5 closer to the router, or remove anything that interrupts the connection between devices.
Turn off the router and modem, then wait in the sun for 5 minutes, and then restart.
5. Improve the firmware of the router. (For more details, please contact the router vendor. )
6. If possible, try to open these ports. TCP:80、443、3478、3479、3480，UDP:3478、3479、49 152~65535。
7. In the network settings, manually set the static IP address to improve.
8. You can temporarily change DNS settings to improve performance.
Go to DNS Settings in Network Settings, and then configure the number of public DNS that companies or organizations can use for network settings for free.
If the above methods can't solve the problem, the communication may be temporarily busy. Please wait a moment and try again later.
WS- 1 17224-7 Two-step authentication settings may be problematic.
If this error occurs when setting up two-step authentication, it is because the login ID of the account accessing PlayStation Network may be the same as other services provided by Sony Group.
Please disassociate the login ID temporarily, and then try to set up two-step authentication again.
WS- 1 16483-3 has a problem connecting to the server.
If this error occurs, there may be a problem with the connection to the server.
Try the following steps:
1. Please visit the PlayStation network status page to see if there are any network problems.
2. restart the PlayStation 5 host.
3. Turn off the router and wait at least 5 minutes before restarting it.
This problem may be temporary. Please try again later.
NP- 103047-5 cannot connect to the server.
Unable to connect to PlayStation network. This may be due to server congestion. Please check the following steps:
1. View the PSN status page.
2. Turn off the router and wait at least 5 minutes before restarting it.
The line may be temporarily busy. Please wait a moment and try again later.
The connection between NW- 102636-8 and PlayStation Network timed out.
Try the following steps:
1. Check your Internet connection settings.
2. Turn off the modem/router and wait at least 5 minutes before restarting.
3. When using wireless (Wi-Fi) communication, please put PlayStation 5 near the access point or router, and make sure that nothing will interfere with the communication between these devices.
4. Visit the developer's game website and PlayStation network status page to check the status of the game server.
Please wait a moment, and then perform the operation.
NW- 10226 1-2 cannot connect to the server.
Error connecting to PlayStation network.
Try the following steps:
1. Check the PSN status page to confirm whether there are any server failures or maintenance.
2. Restart PlayStation 5, and then try to surf the Internet with a wired connection. Configure the network settings again.
3. When using limited connection, please check the installation location, for example, put PS5 closer to the router, or remove anything that interrupts the connection between devices.
Turn off the router and modem, then wait in the sun for 5 minutes, and then restart.
5. Improve the firmware of the router. (For more details, please contact the router vendor. )
6. If possible, try to open these ports. TCP:80、443、3478、3479、3480，UDP:3478、3479、49 152~65535。
7. In the network settings, manually set the static IP address to improve.
8. You can temporarily change DNS settings to improve performance.
Go to DNS Settings in Network Settings, and then configure the number of public DNS that companies or organizations can use for network settings for free.
If the above methods can't solve the problem, the communication may be temporarily busy. Please wait a moment and try again later.
WS- 1 16449-5 This service is currently under maintenance.
This service may be under maintenance.
Check the server status, find fault and maintenance information.
If you are not affected by server failure or maintenance, please try the following in turn:
1. Reset the Internet connection settings of PlayStation 5 and try the Internet connection test.
2. Turn off the router and modem, and then wait at least 5 minutes before starting.
If the above method doesn't work, please try again later, because the communication may be temporarily congested.
CE- 107938-8 failed to upgrade the application.
Sometimes turning off the PlayStation 5 host during the update process can cause this problem. Try the following steps:
1. Restart the PlayStation 5 host.
2. If your system software is not the latest version, please upgrade to the latest version. Go to Settings System System Software System Software Updates and Settings.
3. Select the application, press the option key, and then select Confirm Upgrade.
4. If the problem still exists, please select the application from the home screen, press the option key and delete the application. Reinstall the application and update it to the latest version.