Combined with my own practice, the author talks about some superficial views and suggestions on the current grass-roots secretarial work. To put it bluntly, with the overall improvement of the quality of our * * team, the secretarial work of the * * department of the subordinate secretarial network has made great growth, but there are also some problems that cannot be ignored, which deserve our attention and consideration.
First, office affairs are too complicated, which affects secretarial work. * * The offices of county bureaus are mostly comprehensive offices, which combine the responsibilities of government affairs, secretarial work, finance, office work and study, and the office secretarial network has almost become a utility room.
Office workers are immersed in the trivia of the city every day. The official letter is reviewed and signed, and the information is not submitted in real time. Inquiries and visits are a mere formality, and superiors are ungrateful. The upper and lower channels are not smooth enough, so it is difficult to be a staff assistant. Second, there are few secretarial staff in the office, heavy work commitment and low quality.
In recent years, the shortage of secretaries in lower departments has become an indisputable fact, which has affected the normal development of the work. At present, only one person in most county bureaus is mainly engaged in secretarial work, undertaking the main speeches, main materials, work research, information submission tasks and official letter processing of county bureau leaders.
The hard work of secretarial staff can only be lost to those who have done it. It is common to work overtime and stay up late, and it is even worse if there is a little family drag. When others rest or fall asleep, it is often the beginning of a secretary's writing and serious work. It can be said that "every word is bitter and sour, and the chapters are spicy."
Third, the quality of secretarial staff is low, which can't keep up with the requirements of tax work. Due to the characteristics of the industry and other reasons, the quality of secretaries in lower departments is lower than that of local governments, which is far from meeting the requirements of tax work for secretaries in the new situation.
First, the secretarial expertise is lacking. At present, most of the secretarial staff in the Ministry of * * are half-way monks, and there is no systematic study of secretarial expertise.
Although some secretarial professionals have been recruited in recent years, on the one hand, the number is too small to meet the needs of the work, on the other hand, the growth of secretarial needs a process, and it is difficult to become an expert immediately. Second, the update of common sense is too slow.
Secretarial staff have fewer opportunities to go abroad, less training opportunities, slower updating of common sense and less mastery of cutting-edge tools, which greatly limits the improvement of their own quality. Fourth, information research is lagging behind and personnel communication is not smooth.
The reason why the guests are not beautiful is that there are too many office affairs and no time. However, it is more because secretarial staff are not beautiful enough to face up to the information research work, are not familiar with the importance of inquiry and visit research, are not proficient in business, have little research at lower levels and appreciate the basic situation. In addition, personal quality and ability lead to the information research work of subordinate departments can not keep up with the needs of tax work under the new situation, and can not provide a good reference for leaders' delusions of choice. Fifth, there is a lack of automation in work supervision and insufficient supervision and communication.
The drafting of the illusion of choice is only half successful, and the main half is the implementation of the illusion of choice and the operation of government decrees. The main duty of the office is to supervise the search and inspection, which should be a daily job. However, due to human relations and fear of provoking people, our supervision work is not strong enough to find the weak links and deficiencies in the work in real time, which makes some work discounted and affects the efficiency and quality of work.
Second, some thoughts on doing a good job in the secretarial work of the current subordinate departments. Source of this article: Facing the current situation of secretarial work in subordinate departments, haosc needs us to constantly reflect on it, so as to adapt secretarial work to the needs of tax work under the new situation. (1) forge ahead, strengthen further study, and constantly improve the comprehensive quality of secretaries. As a secretarial worker, it is a bridge between leaders and cadres and between leaders and departments. Everything you say and do directly or indirectly affects the image of the unit.
The particularity of this kind of work requires every secretary to keep learning and improve his comprehensive quality. First, we should constantly improve our political quality.
Office work is a political, overall and policy-oriented work, and staff must always judge their loyalty and regard political quality as the first quality. This requires us to constantly improve political resolution, political sensitivity and decisiveness, and learn to analyze problems dialectically from a political perspective.
Second, we should comprehensively improve our comprehensive professional quality. "Governance by talents, prosperity by talents".
Office work is complex, involving a wide range, large scale and strict requirements, requiring office staff to have comprehensive common sense and social common sense. To do this, there is no shortcut. We must study hard and learn from others, not only from books, but also from leaders and colleagues. Only in this way can we become a "sage", a compound talent, a writer who can speak and do, and especially improve our writing level.
Third, we should strengthen the education and training of secretaries. Due to the nature of work, office secretarial staff have fewer training opportunities than tax departments, and their common sense is updated slowly, so the existing common sense level is difficult to meet the needs of work.
Therefore, to strengthen the training of secretarial staff, we should not only train office secretarial staff, but also train office staff in each unit room. Training should be targeted and advocate a "menu-style" training model. (2) Change work style, improve work style, and constantly improve work efficiency. There are many things in the office, and every job has a close and intimate relationship with the overall situation. As an office secretary, we must work hard on work style and style to improve work efficiency.
First, we should be willing to contribute and do our job in a down-to-earth manner. Office work is doing things, and doing things is dedication. Without professionalism, there is no enthusiasm, automation and creativity in doing things.
There is no hard work style and selfless dedication to do office work well.
2. Secretarial work The secretarial work of each unit will be different. It depends on whose secretary you are. Here I want to say something basically the same according to my experience: 1. Assist the direct leader to handle daily affairs and complete the tasks assigned by the leader; 2. Make preparations before the meeting, take minutes of the meeting and sort out the contents after the meeting; 3. Plan and organize various activities of the company, be responsible for website management and maintenance, and do a good job in company publicity; 4, responsible for the company's office supplies recipients and distribution; 5. Do a good job in material collection, file management, document drafting, document formulation, document sending and receiving, etc. 6. Receiving visitors, answering telephones, answering inquiries and transmitting information; 7. Assist the leaders in coordinating the various departments of the company.
8. Help and serve all kinds of administrative affairs of employees of the company, such as booking flight (car) tickets and contacting various training matters. 9. Contact and manage the company's transportation shuttle bus service, manage the canteen catering service hall, and contact and coordinate various group activities such as group outings.
Responsible for the preparation of the company's annual and party.
3. The basic work of a secretary is divided into many kinds, with different specific positions and different responsibilities.
The duties of an office secretary
First, under the leadership of the office director, do a good job in the daily administrative affairs and secretarial work of the office.
Second, responsible for the drafting, binding and delivery of various documents; Timely handle the sending, receiving and expediting of superior documents; Do a good job in the recovery, repayment and destruction of documents; Do a good job in the collection, management and confidentiality of secretary files.
Third, do a good job in the records and work of various meetings.
4. Handle specific affairs such as recruitment, training and education, performance appraisal, promotion, salary and welfare, various insurances, statistical reports, etc.
Five, do a good job in the management of the seal of the unit, and issue a letter of introduction in accordance with the provisions.
Sixth, do a good job in receiving visitors.
Seven, do a good job in networked microcomputer management, and start the computer to receive files regularly every day; Do a good job in information collection and submission.
Eight, responsible for the procurement and supply of office supplies.
Nine, complete other tasks assigned by the leadership and all kinds of emergency affairs.
4. Don't summarize the meticulous work of the secretary of the general manager sentence by sentence. I want to write 10 articles about secretaries. Is this your first contact with this job? You didn't tell me what company you are in, so how can I tell you the content? Every company has a different way of operating.
First of all, you should understand the work of the secretary to the general manager.
1, responsible for assisting the general manager in handling daily affairs and providing administrative support for other administrative and business work;
2, responsible for the general manager's daily work arrangements;
3. Be responsible for preparing various management meetings of the company and keeping meeting records;
4. Responsible for the preparation of the general manager's business trip;
5, responsible for answering the phone, answering internal and external inquiries/inquiries, and contact with external personnel;
6. Responsible for receiving the guests of the general manager;
7. Be responsible for receiving and transmitting the documents, letters and telegrams of the general manager, and maintaining the business card book of the general manager and related articles handed over by the general manager;
8. Complete other tasks assigned by superiors.
9. Draft the company's annual work summary and general manager's speech;
10. Drafting the meeting materials of the shareholders' meeting and the board of directors;
It's not too difficult to write a work log. Just like you ask what you did during the day, you should summarize your daily work plan in detail and implement it in detail, not too general. For example, the minutes of the meeting that day.
If you are new to the company, all you have to do is watch, listen and record!
I wish you a happy job! !
5. Seek the common sense and etiquette of secretarial work, take the overall situation into consideration, and carefully plan every specific work.
The department where the secretarial work is located is not only the unit headquarters, but also the logistics department, the liaison department and the directly affiliated combat troops. There are many things to do. There are as many as twenty or thirty tasks every day, and there are many sudden and temporary jobs. After I took office as the head of this department, I realized that if I want to do a good job as a secretary, I should change my role as soon as possible. I can't stay in the past as a secretary clerk or deputy director of the department, but I can only do it by going it alone. In this regard, I have planned all the work of the office, striving to embody the principle of overall situation, unity and order.
First, global control, know fairly well.
I classified all the work in the office and designed an "office work list", which was placed under the glass of the office desk and can be previewed at any time. The classification of office work items can be roughly divided into seven categories: party affairs, personnel, education and training, secretarial, comprehensive, legal and logistics, and each category is divided into specific work points. For example, the key points of the secretarial project are: file management, confidentiality management, document receiving and dispatching management, book distribution management, periodical subscription and distribution management, computer network communication management, document issuance audit management, typing and printing management, and seal management. For some work sites with clear time requirements, such as statistical reports and party dues collection, the time requirements are marked and often reminded.
The second is the implementation of responsibilities and clear goals.
Due to the limitation of staffing, there are not many people in our office, but the staffing reflects the characteristics of being able to go up and down. Everyone is a capable soldier. What I ask of myself is to organize and carry out every specific thing as a pioneer. We have divided the work in the office and implemented it to specific people. In addition to formulating some daily work norms and controlling work objectives, I am more concerned about integrating myself into everyone's work and directly making necessary "explanations" to remind people of the time limit and requirements for doing things, so that everyone can freely master and arrange their own work within the prescribed scope.
Third, keep a good work diary, and there is no shortage of work.
I usually have three notebooks (work diary, meeting minutes, work guide and experience summary). Today, I will introduce my work diary first. I always carry this work diary with me to register all kinds of meeting notices, leadership matters, daily work arrangements, etc. Display the serial number at any time. Every time I finish something, I will tick "√" to indicate completion; If each page is completed, mark it with "★" to indicate that it is all completed; If there are unfinished places on each page, mark them with "▲" as a reminder. Every day when I go to work, I take out my diary to check, arrange today's work schedule, and ensure that the work is carried out in an orderly manner.
At the same time, I also write down my job requirements on the first page of my work diary to remind myself to strengthen my personal cultivation and quality from time to time. Such as: calm and steady, modest and prudent, rigorous and meticulous, rational and pragmatic, decisive and lively, if you talk too much, you will suffer.
6. How to do a good job as a secretary I have been working as an assistant.
I used to think that the secretary was a cunning role. After a long time, I really think the secretary is really a bridge of communication. Not only should you be able to speak, but you should also have a good psychological quality. Because you may try your best to do the same job, but you don't feel good at the meeting. He is not alone inside and outside ... hehe! Very common question! !
Generally speaking, we should pay attention to some very small details:
1. Material archiving. As the one upstairs said, all kinds of materials should be sorted and filed, including all phone numbers and everything done.
2. Take responsibility. Sometimes it may be the boss's fault, but you have to bear it.
Take a notebook with you and write down everything. O(∩_∩)O haha ~
4. Establish your own prestige within the company, and don't give people the feeling of being Smith. You can be cold, but you have to be convincing. You can be kind, but you must keep a certain distance. Otherwise, you will tell others what to do, especially those who are older and more qualified than you, and they will not dump you. Ha ha!
7. How can I do a good job as a secretary?
Being a secretary, like doing other professional work, requires some basic skills. These basic skills, like the foundation of Gai Lou, are thicker and firmer, which is more conducive to doing a good job.
From my years of experience, in the post of secretary, we should lay a good foundation in at least six aspects, namely, political theory, logical thinking, policies and regulations, management, professional technology and business, and official document writing.
The basic knowledge of political theory means that a secretary should know a little about philosophy and political economy. Some people think that it doesn't matter much whether the secretary of an enterprise knows philosophy or not. I don't think this view is correct. I think a secretary must understand philosophy and political economy, which is the basis of a secretary's basic skills. The reason is very simple, because a secretary needs to have a certain ideological level and theoretical level, otherwise he can't write well, and philosophy and political economy are the necessary knowledge for a secretary to improve his ideological level and theoretical level. When I was young, I made great efforts in this field, mainly relying on self-study, reading some textbooks and dabbling in some original works. Due to my low level of education, I can't understand many problems, but I am eager to chew and gradually understand some truth. Looking back now, I can see that I didn't study for nothing, which played a lifelong beneficial role in my secretarial work. Therefore, I advise my friends who are secretaries to study philosophy and political economy more.
The basic knowledge of logical thinking means that a secretary should master logical knowledge systematically and have strong logical thinking ability. A secretary with a good writing style must have a strong logical thinking ability in his mind, so I think logical knowledge, like philosophy and political economy knowledge, is an indispensable knowledge of a secretary and can also be said to be the basis of his basic skills. When I was studying at the Correspondence University of Logic Language in China, there was a textbook called Formal Logic, which I learned with relish. Although it is abstract and rough, it is really delicious when chewed carefully. My writing level is constantly improving, and formal logic really contributes! So friends who want to be secretaries must learn logic well.
Basic knowledge of policies and regulations means that a secretary should be familiar with national macroeconomic policies, industrial policies, industrial policies and basic laws and regulations related to enterprises. For example, to be a secretary in a telecommunications enterprise, one must be familiar with the major policies and major decisions of the party and the state in reform and opening up, information industry policies, communications industry policies, and telecommunications system reform policies, and must be familiar with labor law, consumer rights protection law, contract law, company law, and telecommunications regulations. Only by mastering these, can you ensure that the articles you write are politically correct and have a "political height" to make them conform to the "rules of the game" set by laws and regulations. It is hard to imagine that a secretary who is "policy-blind and law-blind" can write a good article, so the knowledge of policies and regulations is the necessary knowledge that a secretary should master.
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Basic knowledge of enterprise management means that a secretary should have rich knowledge of enterprise management. This knowledge includes two parts, one is the general knowledge of enterprise management theory, which also includes the knowledge of modern enterprise system; The other part is the management knowledge of your enterprise. For example, if you are in a telecom enterprise, you must have the management knowledge of the telecom enterprise. In other enterprises, you must have management knowledge of other enterprises. The richer the knowledge, the better the article will be. Because you are a secretary in an enterprise, all your articles are about enterprise management. If you lack business management knowledge, you can't write well. Therefore, learning business management knowledge is also a compulsory course for secretaries.
Professional technical business skills mean that the secretary should know and be familiar with the technical business knowledge involved in the enterprise. To put it bluntly, the secretary should be an expert in the technical business of his enterprise, not a layman. Why? Because if you don't know and are not familiar with the technical and business knowledge of this enterprise, what you write will definitely be a layman's talk, and even make mistakes and jokes, so a layman can't be a secretary. Of course, this does not mean that the secretary must be proficient in technical business, and this requirement is unnecessary. However, he must know and be familiar with the basic common-sense technical business knowledge, and the wider the knowledge and familiarity, the better. This secretary should be familiar with the technical business of this enterprise.
The basic knowledge of official document writing means that a secretary should master the basic knowledge and skills of official document writing. This is the basic skill of secretarial profession, and secretaries live in this family. The knowledge of official document writing includes three parts, one is the general theoretical knowledge of official document writing, the other is the theoretical knowledge of enterprise official document writing, and the other is the writing knowledge summarized by personal secretary in writing practice. The first two parts are the theoretical basis of secretary's basic skills. With this theoretical foundation, you can step into the threshold of the career of secretary. However, with the theoretical foundation, you may not be able to write an article, or you may not be able to write it well if you do. There is also a problem of exploring and summarizing writing knowledge in actual writing. The more knowledge you explore and summarize in this part, the more experience you accumulate and the thicker your basic skills.
These six basic skills are the basic quality requirements for a secretary, or the basic skills that a secretary needs to write an article well. I'm sure that any secretary with high writing style and good articles must have a deep understanding of these six skills.