According to relevant public information, 12385 national service hotline for the disabled is a unified social public service telephone with the approval of the Ministry of Industry and Information Technology, which provides services such as policy consultation, opinions and suggestions, and life assistance for the disabled. The China Disabled Persons' Federation and the provincial and municipal disabled persons' federations have set up call centers at different levels to provide the disabled with the No.1 service.
The service hotline contains national laws and regulations, judicial interpretations and policies of relevant departments, which are closely related to the daily life of the disabled. According to laws and regulations, rights protection, letters and visits, organizational construction, rehabilitation, education, employment and poverty alleviation, social security, publicity, culture and sports, it is divided into 9 categories and 52 subcategories. The service hotline is used for manual processing from 8: 00 am to afternoon 12, from afternoon 13 to afternoon 17 every Monday to Friday, and the rest of the time is automatic voice consultation and guidance service.
The main tasks of the China Disabled Persons' Federation:
The China Disabled Persons' Federation publicizes and implements the Law of the People's Republic of China on the Protection of Disabled Persons, guarantees equal civil rights of disabled persons in political, economic, cultural and social aspects, keeps close contact with disabled persons, listens to their opinions, reflects their needs and serves them wholeheartedly.
Unite and encourage disabled people to be self-respecting, self-confident, self-reliant and self-reliant, fulfill their legal obligations, practice socialist core values, and contribute to building a prosperous, strong, democratic, civilized, harmonious and beautiful socialist modern power and realizing the Chinese dream of the great rejuvenation of the Chinese nation. Communicate between the party and the government, society and the disabled, publicize the cause of the disabled, mobilize the society to understand, respect, care for and help the disabled, and eliminate discrimination, prejudice and obstacles.