A period of work ended inadvertently. Looking back on the work during this period, there must be many difficulties and hardships, so we should write a work summary carefully. So how do you sum up your works and write new tricks? The following is a summary model essay (generally 5 essays) I collected for you. Welcome to reading. I hope you will like it.
Work Summary of Outpatient Department 1 Outpatient guidance desk is an important service window of the hospital, which undertakes many functions such as guidance, consultation, health education and convenience service. Over the years, under the leadership of the superior Party committee and the Communist Youth League Committee, with the care and support of hospital leaders and all walks of life, all the staff of the provincial hospital guidance desk have carried out the work plan of "Provincial Youth Civilization" in depth and in detail, adhered to "patient-centered" and "people-oriented", constantly improved various management systems, and strived to create a "Youth Civilization" to serve the guidance desk. The report on the preparation of our department is as follows:
In recent years, the guidance desk has continuously strengthened the construction of post service standards, actively cooperated with various departments of the hospital to comprehensively improve the quality of medical care services, and transformed and extended from the original single guidance function to a higher-level comprehensive service system integrating guidance, consultation, health education and poverty alleviation.
The staff of the guidance desk are not only familiar with and master the latest and recent medical information and medical insurance trends in time, so as to provide correct guidance for patients at any time; We also insist on consolidating and improving the level of health professional knowledge for a long time to ensure the smooth development of health education. In addition, we will try our best to provide convenience and solve problems for patients, and strive to create a comfortable, intimate, safe and civilized medical environment. For example, in the case of elderly, weak, sick and critically ill patients, take the initiative to help, or dispatch wheelchairs and flat cars directly to the clinic for free; Emergency rescue, nursing and related coordination are carried out for patients with sudden emergencies and diseases to ensure that such patients can be treated safely and effectively in the first time. This year, the outpatient consultation desk * * * received more than 700,000 patient consultations, solved more than 5,000 patient problems, assisted in rescuing more than 400 critically ill patients, helped more than 400 people with mobility difficulties, answered more than 5,000 consultation calls, and distributed more than 0/0000 copies of various newspapers and medical publicity materials free of charge. In addition, the information desk continues to insist on medical information inquiry; Print medical expense list; Accept the registration service; Provide free drinking water; Take and send all kinds of examination reports for patients coming from afar; Provide free wheelchairs and flatcars for patients with mobility difficulties; Fill in the cover of medical records for patients with illiteracy, old age, disability and other special circumstances, and be guided by a special person, accompanied by them when necessary, and so on. And undertook the teaching task of nursing interns. At ordinary times, the medical staff at the guide desk often participate in various publicity activities of health day free clinics and activities organized by the higher-level Youth League Committee, actively expanding the service scope of "Youth Civilization" and receiving good results.
Our department also cooperated with internal medicine to build a "diabetes club" and actively carried out diabetes health lectures and related activities. The masses responded enthusiastically and produced good social effects.
On May 23rd, a blind patient came to the hospital alone. After the staff of the guide desk found out, they not only accompanied them all the way, but also issued bills for them to take medicine and settle the bill. After learning that the patient had to cross the road to go home by bus, the guiding nurse took the initiative to help the patient cross the road and accompany him to wait for the bus. After the patient got on the bus smoothly, he left with peace of mind. People who witnessed this process were full of praise for him.
This year, our hospital carried out the "patient-centered, to improve the quality of medical services as the theme" management year activities. This paper puts forward "four improvements" to continue to deepen the creation of the Youth Civilization, namely, improving the content of science and technology, innovation, credit and culture. With the continuous development of high technology, the computer machine that provides free inquiry and convenience service at the information desk has been replaced by a touch screen computer that automatically turns on and off on time. Touch-screen computers are rare in hospitals in Fujian province, which provides convenience for patients to see a doctor. You can easily find the introduction of experts and the charging standards for various examinations. Be welcomed by the broad masses. The staff of the guidance desk has also changed a lot this year. Now the guidance desk also belongs to the nursing department, and the nurses have changed from temporary to contract nurses. They are all nurses who graduated from midwifery, nursing and first aid, laying a good service foundation for coming to the hospital to rescue critically ill patients. Constantly improve their comprehensive quality and ability in practice, strengthen their theories and beliefs, and establish a correct outlook on life, world outlook and values.
Summary of outpatient work 2 In the emergency department, patients and their families have not established a good sense of trust during their short contact with medical staff, and they are very sensitive to every subtle link of medical staff. The words and deeds of medical staff will have a great impact on patients' psychology. As a result, the treatment behavior of medical staff is not understood, leaving patients and their families with the illusion of "being ignored" and "being urgent and not urgent". Therefore, the more I feel that communication is the most easily overlooked and important thing in an emergency.
First, learn to communicate. Mutual respect and trust between people is based on communication. For patients who come to the emergency department, we should actively ask and guide them enthusiastically. For example, we can help patients with mobility difficulties, or help them take them to the clinic with carts, measure their vital signs and give them to the nurses in the clinic; For patients who need and can go to the ward for treatment, the location of the ward can be pointed out in detail to prevent patients from "running wrong". For patients who have been ill for a long time but their condition is not critical, we can advise them to go to the outpatient clinic for medical treatment, and patiently and carefully inform them of the location and time of medical treatment, so as to facilitate patients' arrangements.
Secondly, only by learning to observe can we be good at discovering problems, including observing the patient's condition, psychology, needs and family members. For example, some patients' families are critical of nurses' behavior, but they don't fully understand patients' fluids. For such family members, we should patiently remind them where to call a nurse when changing fluids. At the same time, we should also patrol the ward on time to observe the progress of the liquid, so as to avoid conflicts with the patients' families to a great extent because the liquid was not replaced in time.
A smiling expression and a hand gesture can not solve the physical pain of patients, but can quickly shorten the distance between nurses and patients, effectively meet the psychological needs of patients who need care, thus facilitating our follow-up nursing work. Finally, through observation and communication, learn to judge, and have an accurate understanding and judgment of the patient's condition and needs, which is conducive to the rescue work of medical staff and buys time for patients. For example, trauma patients can know the location and severity of their injuries through observation and general inquiry, and seek medical treatment at the first time. Registration procedures can also be prepared.
The above is just a brief talk about my work in the emergency department, and there are still many things to learn. Of course, being a good emergency nurse is not enough. It also needs a solid theoretical foundation, rich rescue experience, quick response and quick action. This is a guarantee to stand the test in an emergency.
Summary of outpatient work for 3 1 year, I feel that what I am doing now is similar to guiding doctors. Take a real guide doctor to receive patients at the guide desk every day. Under the correct leadership of hospital leaders and nursing department, taking patients as the center and insisting on people-oriented has pushed our work to a new level. My work is summarized as follows:
Our work includes consulting, accompanying doctors, sending doctors, communicating and coordinating, checking patients with mobility difficulties and inpatients, providing wheelchairs and flat cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are very inconspicuous, but if they are done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital, and then destroy the overall service image of hospital medical care and education.
After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well is to understand the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is a test of our staff's knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Summary of outpatient work: 4 xx years passed quickly, and 20xx years approached gradually. Since I became the director of the outpatient department in April this year, I have tried my best to complete the tasks assigned by the hospital leaders. Some achievements have been made, but there are still some shortcomings. The work in the past few months is summarized as follows:
First, at the beginning of taking office, I heard that both the emergency department and the ENT department had problems about duty coordination. After understanding the situation, with the support and help of hospital leaders, let them solve these problems face to face. This task was successfully completed after both parties reached a written agreement through consultation and reported to the hospital leaders for approval.
Second, in September this year, our hospital reformed the outpatient appointment registration. In addition to the original on-site registration, we also opened online appointment registration, telephone appointment registration and other forms of registration, which greatly facilitated patients and won a good reputation among patients in our hospital.
Third, in addition, there have been many changes in the time and form of doctors' visits. Internal medicine and obstetrics and gynecology have long implemented the system of fixed personnel going out to the clinic, which has received good results. Doctors who used to be outpatients kept changing, and the patients lacked continuity, which was very inconvenient. Now doctors can be responsible for patients from beginning to end. It is convenient for outpatient management and internal management of various departments. Due to the shortage of manpower and many surgical operations, the two surgeons have so far been unable to fix their staff outside the clinic. In the future, we will continue to work hard to communicate with the surgical side to promote the early resolution of this matter. Although there is an extreme shortage of pediatric staff, doctors are still sent to make house calls, which is convenient for outpatient children and improves the order of inpatient departments.
Four, the establishment of a complete set of rules and regulations, the implementation conditions are good.
5. External experts and Dean Kang were able to make house calls on time due to their due diligence, so that there was an unprecedented phenomenon of queuing for registration and grabbing numbers in our hospital.
In short, in the 20xx years of work, with the correct leadership of the hospital leaders and the full support of all departments, we have made some achievements, but we should pay more attention to our own shortcomings. In the future work, our outpatient department should carry forward our advantages, correct our shortcomings, provide better services for patients and make our contribution to the development of the hospital.
Summary of outpatient work 5 Under the correct guidance of hospital leaders and the hard training and guidance of department directors, head nurses and department comrades, my thoughts and work have made great progress. The year-end summary of operating room nurses is as follows:
First, actively learn all kinds of new technologies and new businesses.
As an operating room nurse, she strictly implements various operating procedures, abides by the rules and regulations of various departments in the hospital, always pays attention to maintaining the concept of sterility, treats her work seriously and responsibly, works overtime, establishes a high sense of collective responsibility and honor, unites comrades, and puts work first in everything. Provide patients with all-round quality services, actively cooperate closely with surgeons, unite and cooperate, create a harmonious working atmosphere, and ensure the smooth completion of the operation.
Second, in terms of ideology and politics.
Actively support hospital policies and regulations, take patients as the center, treat patients as relatives in strict accordance with the standards of an excellent qualified nurse, adhere to quality as the core, take patient satisfaction as the standard, and firmly establish team spirit.
Third, actively participate in the rescue work of critically ill patients organized by departments.
Cooperate with all departments to do a good job in rescue work, unite with colleagues in the work, be proactive, strictly control, be rigorous and meticulous, and put an end to mistakes and accidents. While completing the operation process with good quality and quantity, we should constantly improve the operation level and actively participate in the development of various new businesses. Since I joined the work for one year, under the guidance of comrades in various departments, I have worked hard and mastered the steps of surgical cooperation in general surgery, orthopedics, thoracic surgery, obstetrics and gynecology, brain surgery and other departments. , and deepened my aseptic concept and operational requirements.
On the first day of entering the operating room, the teacher gave us a detailed introduction to the environment and equipment of the operating room, which made me realize the importance of understanding the environment and equipment-this is not a simple visit, but more importantly, it enables us to get familiar with and master it in the shortest time and find what we need quickly in the environment! At the same time, let us realize that time is life, and we must race against time!
Being a hand-washing nurse for the first time, I felt nervous, but with the patient guidance and encouragement of the teaching teacher, I quickly adjusted my mentality. From coming on stage, to wearing sterile clothes and sterile gloves, to delivering instruments, to blades and needles. In the course of my work, I have a better understanding of the meaning of "watching is better than practicing"! The work experience of visiting nurses made me realize the importance of this job. It seems simple, but it is not. Only with a solid theoretical foundation and rich clinical experience can we complete the work better. At the same time, like hand washing nurses, they bear great responsibility and pressure.
During the practice in the operating room, I strengthened my aseptic concept and increased my understanding of aseptic principles. Let me have a deeper understanding and understanding of the tasks of hand-washing nurses and visiting nurses, and let me understand the importance of mutual cooperation between posts. The work in the operating room made me realize the preciousness and fragility of life, and also made me more aware of the importance of nursing work.
The new year is coming. Looking back on the past year, I am filled with emotion. Looking forward to 20xx, full of confidence. In the new year's work, I will overcome all my shortcomings in 20xx, learn from each other's strong points, guard against arrogance and rashness, constantly improve myself and improve my business level, and strive to achieve brilliant results in by going up one flight of stairs in all aspects in the new year.
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