20 19 work plan of the company's administrative department 1 In order to effectively cooperate with the smooth implementation of the company's 20 19 annual plan, according to the post responsibilities and tasks, the following plans are made for the company's administrative department in 20 19:
First, deepen the results of performance appraisal
Through the performance appraisal and target management of 20 19 for nearly three months, the understanding and behavior changes of all departments in the company are gradually improving. This department will be guided by the work objectives and results, fully cooperate with the company's performance reform in the 20 19 work, and take the improvement of employee satisfaction as the guiding ideology, strengthen communication with employees at all levels in various departments, and effectively improve work performance.
Second, fully respond to the working concept of "all-staff marketing"
Cooperate with relevant marketing departments of the company, establish a logistics service guarantee system, implement a commitment system, make a commitment to the assistance provided by relevant departments, and write it into performance appraisal indicators to ensure the realization of the company's sales targets.
Third, grasp the indicators of economy and security.
In the next year's work, the administrative department must fully communicate with all departments, introduce detailed systems, make great efforts to save expenses, do it every day, and do more supervision, inspection and improvement in daily work to ensure the achievement of the company's profit target from the perspective of "reducing expenditure".
Fourth, pay close attention to production safety.
Based on the existing standardized safety management platform, more safety inspections, more safety production management knowledge training, attention to hidden dangers investigation, improve employees' awareness of safety production, and ensure zero accident rate in safety production.
Verb (abbreviation of verb) corporate culture construction
In view of this weak link in the work of the administrative department, we plan to complete the construction of the company's corporate culture framework within the next year by absorbing the advanced corporate culture experience of others, mainly focusing on the daily corporate culture construction, supplemented by theme activities.
Six, ten initiatives of innovation
As the person in charge of the administrative department, we must take the time to think, put forward unique ways and means to improve all aspects of our work, actively decompose innovation management into performance appraisal indicators every month next year, cultivate our own unique way of thinking, and add boosters to our work with innovative spirit and consciousness.
Seven, improve yourself and strengthen learning.
I still have many questions in the work of 20 19. The management level is still not high, so we should always pay attention to correcting our personality defects, constantly deny ourselves, talk less and do more, do more practical things, cultivate our awareness and habits of active learning, absorb advanced experience, arm ourselves with knowledge and improve ourselves.
20 19 the work plan of the company's administrative department 2 20 19 is a crucial year for the company's development. This department will closely focus on the company's development strategy and business objectives, cooperate with each other, perform their duties, and ensure that manpower demand, manpower training, system maintenance, salary incentives, logistics support and other aspects can meet the company's business development needs, and fulfill their duties to achieve the company's 20 19 goal.
First, improve the company's various systems and work standards.
1, according to the company's development needs, timely modify and optimize the company management system, make the company system more reasonable and standardized, and lay the foundation for the company's "rule of law".
2. According to the actual operation of each department, formulate and improve the company's operation process, so that the communication between departments is smoother and the procedures are more standardized.
3, according to the original job responsibilities, combined with the actual situation of each department of the company, to modify the job responsibilities of each department. Make the responsibility clear, and the responsibility is clear.
Second, dig deep into recruitment channels to meet human demand.
1, according to the company's job preparation and job vacancy requirements, formulate the company's annual recruitment requirements. According to the recruitment demand, determine the recruitment channels, implement recruitment policies and procedures, and recruit suitable manpower and talents for the company.
2. According to the recruitment experience of 20 19, salesmen insist on on on-site recruitment outside the square, supplemented by posters and banners hanging outside the square, and insist on on on-site recruitment outside the square five working days a week.
3. The resignation of self-employed individuals tends to be stable, and there are not many vacancies. Website recruitment is further optimized, and Jiangxi Talent and Personnel Network and Fuzhou Recruitment Network are retained.
4. Make a good recruitment budget for 20 19, and reduce the daily recruitment publicity expenses and website recruitment expenses.
5. Communicate with the operation department, build an interview platform for resigned employees, effectively understand the reasons for employees' resignation, and make analysis and improvement to reduce the employee turnover rate and stabilize the sales staff.
Third, strengthen training management and build a training system.
1. If a suitable training specialist cannot be recruited, Director Cui will be responsible for the training in 20 19 and implement the training plan in 20 19.
2. According to the actual situation of the company and the needs of the company's development strategy, formulate the 20 19 annual training plan and organize its implementation.
3. Contact external training institutions. In 20 19, it is planned to send company managers to professional institutions or large well-known department stores for training. The main courses are business etiquette, sales skills, service concepts, etc., to improve the overall quality of managers.
4. Internal training is given priority to with training specialists, supplemented by department heads. Continue to carry out video training and study, and each department will arrange a two-hour course once a week according to the actual work situation in 20xx. Finish a course, write your training experience and take the exam. Continue to learn throughout the year and strive to build a learning organization and growth team.
5. Conduct induction training for new employees every month, so as to be timely and effective, and make new employees familiar with the company's process system, corporate culture and job responsibilities as soon as possible.
Fourth, strengthen performance management and build a reasonable incentive mechanism.
1, according to the company's annual business objectives, formulate the company's 20 19 annual performance appraisal system.
2. Implement performance management according to the 20xx annual performance appraisal system. The performance appraisal team needs to monitor the whole process, so as to make the performance appraisal fair, just and transparent, and truly play the incentive role of performance appraisal. Let those who work more get more, those who work less get less, and those who don't work may not. Capable people give opportunities for promotion, while mediocre people give opportunities for education.
3. According to the evaluation results, conduct effective interviews, publicize the advanced and backward in education, and give the laggards the opportunity to improve their educational progress.
4, according to the assessment results, constantly improve the assessment system, make the assessment system more perfect, more can play an incentive role.
Five, control labor costs and improve the salary structure.
1, according to the development needs of the company, re-examine the establishment of each department to ensure that people and posts are suitable. Streamline redundant staff, reduce the cost of human management, and appropriately adjust the salary and treatment of on-the-job employees.
2. According to the existing salary standards and post conditions, design a detailed salary grade system and post grade system, and combine the performance appraisal results to give employees a better, more scientific and broader promotion space and enhance their sense of belonging.
Six, strengthen the construction of corporate culture, enhance employee cohesion.
1, 20 19, the department plans to cooperate with the planning department to set up the company's internal magazine, release the company's high-level dynamics, release the company's policies, publicize the company's culture, publicize personal advanced deeds, and select excellent poems, essays and essays of employees. Give full play to the strengths of employees and provide a platform for training, education and talent display.
2.20 19, the department plans to cooperate with the planning department to draw up corporate dances, decide corporate songs and conduct training, so that everyone can sing and dance well and enrich the cultural life of employees. Set up the company flag and national flag in front of the square. The flag-raising ceremony of the national flag and enterprise flag is held once a month to cultivate employees' feelings of loving the company and the motherland, enhance employees' sense of belonging and cohesion to the company, and show the public the noble feelings of Wang Rong people who love their employees, their hometown and their motherland.
3. Establish a company website, establish a foreign business image and build a bridge to communicate with the outside world. Let xx people know more about xx, trust xx, and establish a good reputation and brand of xx.
4. Strengthen the corporate culture training and education activities for new employees, so that a cohesive corporate culture can be rooted in the hearts of every xx person.
5. If employees have great difficulties due to weddings, funerals, illness and other reasons and need company assistance, all departments should communicate with the personnel department in time, and the personnel department and relevant departments will give help and condolences to employees or their families on behalf of the company, so as to truly care for employees, make employees feel at home and truly integrate into the Wang Rong family.
Seven, standardize administrative work, reduce management costs.
1, 20 19 years, office management expenses decreased by 30% on the basis of the previous year. Material procurement should be strictly examined and approved, office supplies should be strictly applied, unreasonable procurement should be resolutely put an end to, and daily necessities and daily necessities should be stored wholesale.
2. Strengthen the unified management of waste products and create more economic benefits.
3. The monthly end-of-month report of consumable warehouse and material warehouse shall be submitted for review.
4, strengthen the canteen inspection, improve the quality of canteen food and service quality, improve employee satisfaction.
5. Serve all departments of the company in time and do a good job in logistics support.
Eight, strict attendance management system, to ensure the orderly operation of enterprises.
On the basis of 20 19 attendance management, further control the frequency of leave adjustment, strictly arrange shifts, and strictly implement the leave approval system to eliminate the disadvantages of asking for leave first and then approving. Resolutely implement the attendance discipline system and punish employees who violate discipline in time.
Nine, strengthen supervision and maintain the authority of the system and process.
Further improve the company's supervision process and system, expand the scope of supervision, and touch on whether the department's work process and work standards meet the specification requirements. Strictly implement the frequency of weekly inspection, so that irregular behaviors can be improved in time, and matters approved by leaders can be implemented in time. Strengthen supervision and punishment, and maintain the authority of the company system.
Ten, strengthen team building, build a strong team.
1. Establish a learning system within the department, make full use of platforms such as morning meetings, media and training institutions, and encourage employees of the department to continue to learn and grow.
2. Continue to maintain the team motivation concept of encouragement, praise and praise, and build a positive and energetic team.
3. Communicate with team members, keep abreast of their work and life, and care, help and unite each member. Make team members always work happily in a harmonious, cooperative, friendly and inclusive team atmosphere.
4. Strengthen systematic learning, strengthen execution training, strictly enforce company discipline, and make this department a qualified team with discipline, literacy and execution.
5. Strengthen the education of service concept, serve other departments of the company, serve the merchants of the company, serve every customer, respect everyone, and do our best to do every job.
20 19 work plan of the company's administrative department 3 In order to meet the company's 20 19 annual goal and strengthen the planning of human resources management and administration, the administrative personnel department has now formulated the 20 19 annual work plan and carried out specific work as planned, so as to better coordinate the operation of various departments, support the company's decision-making and assist all departments to realize the company's 20 19.
The first part of the human resources work plan
I. Personnel recruitment
(A) train of thought analysis
1 and 20 19 are the years of rapid development of the company, and the development of human resources will be rapidly increased and gradually put in place.
2. Take advantage of the company's recruitment and salary policies and the opportunity of the peak turnover after the Spring Festival to supplement the outstanding talents at the grassroots and middle levels, especially in the industry, as a replacement, supplement and training reserve for human resources.
3, the implementation of internal training and promotion, promotion and appointment of self-motivated, continuous learning and promotion of internal staff.
(ii) Overview of objectives
At present, the company belongs to the development period, and the overall goal of 20 19 should first consider meeting the post demand, and then consider the talent reserve to realize echelon construction.
(3) Specific implementation plan
1, acquaintance recommendation: including employee recommendation, working in the company with high technical proficiency, having worked hard to achieve personal salary targets, and recommending outstanding talents suitable for the common development of the company, the company will give a one-time reward.
2. Online recruitment: Continue to cooperate with Carefree Recruitment Website.
3, poster recruitment: mainly for grassroots personnel recruitment.
(4) Matters needing attention in achieving the goal
1, recruitment channel expansion: competitors dig people.
2. Investigate the salary and benefits of competitors.
3. Make all preparations: communicate with the employing department to understand the demand in time and accurately; Conduct recruitment publicity: make recruitment posters.
Second, the performance appraisal
(A) train of thought analysis
There are two key issues in performance appraisal: first, the scientific nature of appraisal indicators; Second, the key to the formation of a management habit and behavior habit lies in persistence and institutional guarantee.
(ii) Overview of objectives
The fundamental purpose of performance appraisal is not to punish employees who fail to fulfill their work targets and duties, but to effectively motivate employees, continuously improve their working methods and quality, establish a fair competition mechanism, continuously improve the efficiency of organizational work, cultivate employees' planning and sense of responsibility, find out the shortcomings in their work in time and make adjustments and improvements, thus promoting the achievement of work results.
(3) Specific implementation plan
1, continue to improve the supporting system and documents for performance appraisal.
2. Supplement and modify the assessment indicators of existing posts and new posts.
3. Focus on the assessment results, and track the feedback and improvement of assessment forms, assessment items and assessment results to ensure the benign operation of performance appraisal.
4. The implementation process is a continuous work throughout the year, and the standard for the Administration and Personnel Department to achieve this goal is to establish a reasonable, fair and effective performance evaluation system.
(4) Matters needing attention in achieving the goal
1, performance appraisal involves the vital interests of all departments, posts and employees. Therefore, it is necessary to guide employees to treat performance appraisal with a positive attitude, improve their work and revise their goals through performance appraisal on the basis of ensuring that performance appraisal is linked to the salary system.
2. Performance appraisal is a communication work and a process of continuous improvement. Pay attention to vertical and horizontal communication in the operation process to ensure the smooth implementation of performance appraisal.
3, the performance appraisal system, not the administrative personnel department work alone, in the process of operation, should be led by the department head, listen to the opinions and suggestions of all aspects of personnel, timely adjust and improve the working methods.
Third, training development.
(A) train of thought analysis
1. At present, enterprises pay insufficient attention to employee training, and the training management system is not binding.
(ii) Overview of objectives
1. Staff training and development is one of the tasks that the company must carry out with a view to the long-term development strategy, and it is also one of the methods to cultivate staff loyalty and cohesion.
2. Through the training and development of employees, we will further strengthen their work skills, knowledge level, work efficiency and work quality, and enhance the competitiveness of enterprises.
(3) Specific implementation plan
1. Evaluate the overall quality of existing core employees, especially managers, determine the overall quality of employees, cooperate with post quality requirements and job responsibilities, and determine the areas that need training.
2. Key training contents: management knowledge, work communication, corporate culture, work skills, system training, new employee training, etc.
3. Explain to employees the internal development channel: internal title development.
Development of administrative level: (ordinary staff, supervisor, manager ...)
Personal salary development: (according to grade)
Internal horizontal development: (adjustment of departments and posts)
4. Describing employees' enterprise development prospects and career prospects, caring about employees' psychological needs and making appropriate career development plans according to employees' characteristics are effective ways to stabilize employees. When their psychological needs are met, their work enthusiasm and stability will be improved.
Fourth, salary and benefits, employee relations.
1, salary and benefits
According to the company's industry, the salary scheme is evaluated and the salary standard suitable for the company is formulated. Welfare payment can take many forms.
2. Employee relations
The effectiveness of employee relations work is largely reflected in the stability of the workforce. Employee relations should include the relationship between enterprises and employees, superiors and subordinates, and employees and employees. Properly handling employee relations is not only an aspect of building a good social image of the company, but also an important pillar for enterprises to seek long-term development. The idea of 20 19 is to take the form of discussion and party table to guide employees to communicate with the company more, to narrow the distance between enterprises and employees, and to enhance employees' sense of belonging.
Part II Administrative Work Plan
Generally speaking, administrative work is to do three services well: serving leaders, serving employees and serving customers.
First, corporate culture and team building
Refine and learn corporate culture, so as to achieve the purpose of unifying thoughts, educating employees, purifying the environment, rallying people's hearts, establishing external image and encouraging stability.
Corporate culture has two binding forces, one is hard system, and the other is soft cultural life.
20 19 should sort out the enterprise values, enterprise spirit and business philosophy, and improve and clarify the specific contents that can be accepted by employees.
Within the company, it is planned to organize a group activity every quarter to improve the cohesion of the enterprise and activate the corporate atmosphere.
Specific team building projects include:
1, the coordination department of cultural and sports activities organizes fun sports, karaoke and other cultural and sports activities.
2, important holiday activities and welfare, Dragon Boat Festival, Mid-Autumn Festival, Spring Festival, four clean-ups. ...
3, the annual outstanding staff selection and tourism.
4. Spring Festival Gala, excellent employee award, Spring Festival dinner, lucky draw.
5, corporate culture discussion and learning.
6, administrative inspection, environment, order, work card, etc. Check weekly and monthly, announce the results and problems, and reward outstanding departments at the end of the year.
7. Hold a staff meeting once a month to point out the direction of work and boost staff morale.
Second, the system construction
The system is a summary of work experience and a guarantee for the achievement of work.
The establishment and revision of the system should not only meet the needs of practical work, but also be forward-looking.
Third, the living environment of employees.
1. Conduct sanitary inspection and appraisal on staff dormitories, evaluate sanitary individuals and dormitories, and punish violations according to regulations.
2. Staff canteen: It is necessary to understand the dietary preferences of employees, try to diversify dishes, ensure the quality of meals, and let employees eat affordable and satisfactory meals.
Fourth, the relationship is coordinated
External: learn from the experience of advanced enterprises in the industry, strengthen communication with the staff of relevant government departments to ensure the normal operation of the company.
Internally: communication between departments, regular coordination and communication meetings, empathy, elimination of barriers, unity and cooperation.
Verb (abbreviation of verb) environmental sanitation
Hygiene: implement the responsibility system and daily inspection system, promptly urge the site to rectify and ensure a clean and tidy environment.
Intransitive verbs daily administrative affairs
1, Reception: Reception services are mainly interviewers and corporate customers. To a certain extent, the quality of personnel plays an important role in the quality of reception service. We decided to train the receptionists in cultural literacy, etiquette and basic information of the company, so as to successfully complete the reception task.
2. Annual examination of licenses: register the licenses that need to be processed, determine the processing time in advance, and arrange to complete the annual examination of licenses of enterprises and vehicles within the specified time. The annual target is to process 65,438+000% licenses in time.
3. Data collation: strictly implement the document management system, classify and file documents, and the registration rate of sending and receiving documents is 100%.
4. Purchase and use of office supplies: according to the annual budget, purchase office supplies and durable office supplies, such as staplers, calculators, pens, etc. , according to the principle of trade-in, purchase and collect.
5. Vehicle management: strictly implement the vehicle use management system, maintain and clean it in time, assign responsibilities in time when it is damaged, and deal with it in time.
Personnel management is a complex work system. I just took the first step. In the next step, I will definitely strengthen the implementation of enterprise strategic decision-making and administrative personnel work, build a bridge between enterprises and employees, keep learning at work, constantly improve my self-cultivation, strengthen the study of business knowledge of the company, and successfully complete the tasks of human resources, administrative management and various affairs arranged by the general manager.
20 19 the work plan of the company's administration department 4 20 18 has been passed. Looking back on the past year, with the guidance and care of the company leaders and the joint efforts of everyone, I have done some work, but there are still many shortcomings. This year, I will carry forward the work style of "looking at the company's development and management from the perspective of company managers" with the guiding ideology of "multi-communication, multi-coordination, proactive and creative work" on the basis of the overall development plan and enterprise development direction of the administrative department in 20 19, and carry out 20/kloc in an all-round way with the spirit of ownership. The work plan is formulated as follows:
First, improve the organizational structure of the company.
Due to the introduction of a large number of talents and the expansion of the company's office space, the company's organizational structure has also changed accordingly. Organizational structure construction also determines the development direction of enterprises. 20 19, first of all, we should assist the leaders to complete the improvement of the company's organizational structure. Determine and distinguish the powers and responsibilities of various functional departments, so that the powers and responsibilities of each department are clear, so that employees can clearly know their job responsibilities, work content, work authority, working conditions, necessary job skills and the reporting and responsibility relationship with related positions, so as to truly and scientifically use the organizational structure and ensure the good and standardized development of the company's operation under the existing organizational structure.
Second, assist leaders in recruiting and allocating human resources.
The demand for talents mainly comes from several aspects. First of all, the healthy growth of business needs to increase the number of employees; Second, the demand for scarce professionals and high-end talents cannot be met in time; The third is the problem of attracting and retaining talents, and whether the core employees can serve the company continuously and permanently. Recruitment runs through every stage of the company's development. Only by improving the recruitment efficiency and supplying talents to the company in time can we ensure and promote the rapid progress of business. On the surface, recruitment is one of the responsibilities of the administrative department, but in fact, it is an all-round work that combines the strength of the administrative department and the human resources department. To improve the recruitment efficiency, we must realize the harmony and unity of the two.
1. According to the completed 2 billion business volume, verify the annual performance allocated by each department, design the number of personnel in each department, and ensure the stability of the company's employees.
2. Talent reserve: First, the reserve of excellent interns; The second is the management personnel reserve. Prepare supplements for middle managers.
(1) In the recruitment process, the employing department needs to have clear employment needs.
When the personnel department determines the recruitment personnel, what are the requirements of the recruitment department, what are the main conditions, what are the reference conditions, what kind of potential is given priority, what kind of work the position personnel are currently engaged in, what direction they can further cultivate, where they are in the organization, what is the current complete work arrangement, and so on, all of which will help to find the right candidate. Only by knowing what you are looking for can you say whether the person you find meets this requirement and ensure the effect of recruitment.
(2) Timely information communication
The employing department will conduct initial and second interviews for new employees to examine their basic quality and professional ability. Whether it can adapt to the development of the company to improve the effectiveness of recruitment. Inform the person in charge of the recruitment department in time to decide the time and place of the interview before the interview, and handle the interviewers of different departments in batches reasonably to improve the recruitment efficiency.
(3) In order to ensure the timely and effective recruitment, the following recruitment methods are mainly adopted:
A. Online recruitment: With the increasing popularity of the Internet, this is the best form of recruitment. Recruitment information can be regularly targeted, and it is easy to manage and query after publication, and the cost is relatively low. By posting recruitment information on well-known talent websites, such as company websites, you can receive job information quickly.
B, internal competition for posts: this kind of recruitment cost is very small, which can improve staff morale. Candidates know the company better, adapt to the company's corporate culture and management operation process, and can quickly enter the working state; But also can cultivate multi-functional core talents internally. It can also improve employees' loyalty to the company. At the same time, internal recruitment can also be used for the promotion, transfer and rotation of internal talents.
C. Employee recommendation: Employee recommendation is widely used in companies, mainly because the recruitment cost is relatively low, candidates have certain relevance with existing employees, and their basic qualities are reliable. As long as their skills and qualities are quite average, they can be considered.
Third, the self-evaluation of salary and benefits.
After subdividing the basic work content of the post, determine the specific person in charge. On the basis of completing the work itself, cooperate with the company's discipline and efficiency assessment system, and make a monthly assessment schedule in time every month. And actively put forward more reasonable opinions for other needs of the company to improve the competitiveness of administrative work.
4. Reasonably arrange and improve the training systems and plans of all departments of the company.
Although every employee's success standard is different, the pursuit of success is every employee's goal. Therefore, training is not only the personal goal pursued by employees, but also the welfare enjoyment of employees and the responsibility of enterprises to cultivate talents. Giving employees room for growth and opportunities for development is an important performance for enterprises to tap the potential of employees and meet their needs. According to the training needs of various departments and the overall needs of enterprises, establish and assist in organizing training activities of various departments to meet the needs of enterprises.
Fifth, actively put forward relevant suggestions on establishing corporate culture and team culture construction.
Corporate culture is a kind of value concept and code of conduct enjoyed by employees in the development of enterprises. Without culture, enterprises will have no cohesion, thus losing their lasting competitiveness. As a member of the company, we should use the sense of ownership to promote the process of corporate culture.
Sixth, give full play to their functions, help create an atmosphere of mutual respect and trust, and maintain a healthy cooperative relationship; Let the employees of all departments understand the purpose of formulating the company's various systems, and let the employees of all departments consciously abide by and maintain them.
Seven. Implementation and supervision of company system.
The company has promulgated many rigid systems in the past, but without the supervision and procuratorial system of the administrative department, its effectiveness may be greatly reduced. Therefore, what we need most is the implementation and maintenance of company rules and regulations. How to achieve the rigid implementation of the system, first of all, we must set an example ourselves. Thirdly, the implementation of the policy should be persistent and not anticlimactic; Don't be lenient with others at work.
VIII. Project information management of the company.
In order to ensure the convenience for the investment department to use the project documents in the company's operating system.
1. We must seriously assist the Investment Department in sorting, archiving and managing the project data.
2. According to the project data receiving regulations, register the project data of borrowing and receiving operations in detail, and urge them to be returned in time for inquiry.
3. Have a certain understanding of investment and financing business, and have a basic understanding of the subjects and categories of information provided by docking units.
Nine. Effectively control office resources
Better control the expenditure of office supplies, and strictly control the collected items according to the actual situation of office supplies and consumables of the company. Carefully observe the usage and electricity consumption of the company's electrical equipment, and urge the rational and safe use of electricity.
X. Actively assist company leaders and colleagues in other departments to complete their work.