1. Enhance service awareness: staff should enhance service awareness and provide help to visitors in a warm, patient and professional way.
2. Optimize the service process: simplify procedures, reduce unnecessary links, and make services more efficient and faster.
3. Establish a feedback mechanism: set up a complaint suggestion box or an online feedback platform to collect public opinions and suggestions and continuously improve service quality.
4. Strengthen training: regularly train employees in business knowledge and service skills to improve service level.
5. Improve facilities and equipment: according to the actual demand, update and improve the hardware facilities of the party-mass service center, such as adding self-service machines.
6. Introduce scientific and technological means: use technologies such as the Internet and big data to realize digitalization and intelligence of services and improve service efficiency.
7. Carry out diversified activities: organize various lectures, trainings and cultural activities. Enhance the attraction and influence of the party-mass service center.
8. Establish partnership: Establish partnership with other community service agencies, share resources and provide more comprehensive services.
9. Expand the scope of services: while ensuring the quality of services, gradually expand the scope of services to meet the needs of more groups.
10. Strengthen publicity and promotion: publicize the service content and characteristics of the Party-mass service center through various channels to improve the public awareness and utilization rate.
Management and construction of service center between the party and the masses;
Great achievements have been made in the practice of building party-mass service centers in various places. Party committees at all levels have defined the structure of the Party-mass service center, strengthened the leadership of resource integration, paid more attention to the top-level design of the center service project, and set higher political requirements for the secretary (director) of the center.
At the same time, the new design concept is used to express and display the work theme of the Party-mass service center, and a wide-coverage, intensive and efficient Party-mass campus is built according to the requirements of the Central Office.
Its central political function is distinct, the entity layout is comprehensive, the functions and responsibilities are clear, and the workflow is standardized, so as to achieve "four haves": normalization of activities, multi-party participation in work mode, long-term management mechanism and basic guarantee of work operation.