As a property management company, it is mainly to provide good service and give priority to the interests of the owners. Since the developer and the owners' committee have chosen your property, you should consider many aspects for the owners. Let the owners feel at ease with your property. Let everyone feel that this is a big family. The first and most important thing is service. If your service attitude is abusive, which business owner will be satisfied. The second is quality. Handle the owner's complaints and suggestions as soon as possible. Again, be serious about your work. In fact, this job is like getting along with people. As long as your relationship is not too bad and your work is not too bad, they will understand the property! Professional property management personnel, to do this job well, must first know the owner information of the building under your jurisdiction, such as the owner's name, the work the owner is engaged in, the owner's temper, personality and so on. Second, do a good job in interpersonal relationships with cleaning, engineering and security, because in your future work, you should not only deal with the owners, but also ask other departments to support your work, and you will need them in the future. Third, effectively solve the problem of owners and close the relationship between owners, which has a lot to do with the property fees you will collect in the future. The fourth person's understanding of property knowledge, such as the composition of property fees and property search matters. Fifth, know the number of floors and households in the building under your jurisdiction, as well as the surrounding facilities, such as supermarkets, laundries, garbage stations, etc. There are many details. Remember a slogan, no excuses, details determine success or failure! \x0d\ Property management includes the following aspects: 1. Engineering maintenance indoor maintenance owners report daily maintenance at home, such as water and electricity maintenance, and indoor maintenance belongs to paid maintenance; Maintenance of public facilities: replacement of walkway lights, street lamps, wall painting, maintenance of water supply and power supply equipment, maintenance of public pipelines, etc. 2. Security protection. Cleaning and greening. Customer service reception. Elevator maintenance. Each property company has maintenance standards for these contents, but the standards are different. The standard depends on your property fee. You can refer to communities that charge the same. \x0d\ Job responsibilities of property manager: \x0d\ 1. Under the leadership of the manager of the property management department, specifically exercise the functions of management, supervision and coordination of services. \x0d\2。 Responsible for the management of community cleaning, greening, public security, maintenance, reception, return visit and other services. \x0d\3。 Fully grasp the use process of public facilities and equipment in residential property. \x0d\4。 Send documents related to property management. \x0d\5。 Summarize the work of the month and make plans for the next month. \x0d\6。 Be responsible for finding unqualified service items in operation, tracking and verifying them, and handling complaints from business households. \x0d\7。 Collect valuable property information and make suggestions to promote the development of the company's property management. \x0d\8。 Complete all assigned tasks. \x0d\x0d \ Property Services 1\x0d "People-oriented" is the right way \ x0d "People-oriented" is the fundamental concept of property services. "People-oriented" property management, in fact, is to fully solve the worries of owners, with the interests and convenience of the majority of owners as the starting point to carry out residential property services. At present, the property management service in most residential areas is only a basic service, for example, it is only responsible for the safety and health work of residential areas, and there is no personalized service for the actual needs and special needs of owners. \ x0d \ x0d \ insiders pointed out that at this stage, the demand for property services by owners has expanded, and only basic services can no longer meet the demand. Property companies must carry out self-appreciation and tailor diversified service forms for owners. \x0d\ Excellent case: At the beginning of this year, Lihai Linjun Tianxia Phase II launched the Golden Key 24-hour hotel-style service. The service content is meticulous, ranging from car owners' travel, business booking, arranging cars to pick up and drop off car owners at airports, stations and docks, and even shopping for car owners. \x0d\x0d\ Value-added service 2\x0d "Creativity" tests the degree of intimacy \ x0d \ Creative service is the value-added performance based on caring service. In today's high housing prices, most property buyers are multiple home buyers who want to improve their living conditions and pursue life enjoyment. Therefore, they attach great importance to the quality of property management and the types of services. \x0d\ In the current market situation, many developers are aware that the property management level of residential quarters will directly affect whether the owners live comfortably. Therefore, on the basis of maintaining the original quality service, they either conceive new service ideas or introduce high-level international institutions as consultants to further improve the level of property services and increase the types of services. \x0d\ Excellent case: This year, Hengli Bay held many activities on traditional festivals such as Lantern Festival and Mid-Autumn Festival, which not only increased the festive atmosphere of the owners, but also strengthened their sense of community identity. \x0d\x0d\ Owner Complaint 3\x0d\ Patience and timely handling of complaints \ x0d \ Owner Complaint is a headache for property management companies. The property management company must deal with the complaints of the owners in a timely and effective manner. No matter whether the owner's complaint is reasonable or not, the property management personnel should listen and ask patiently with rational thinking. After accepting the effective complaints from the owner, the receiver shall quickly classify the complaint information and feed it back to the department head for timely handling. \x0d\ Excellent case: Guangzhou Tian Li Property Management Co., Ltd. attaches great importance to the follow-up and empathy after the complaint, and analyzes, summarizes and trains the complaint cases, and will never allow similar complaints to happen again. \x0d\x0d\ community safety 4\x0d\ community safety maintenance can't be sloppy at any time \ x0d \ safety is people's primary demand. Without a sense of security, owners can't live normally. As the "housekeeper" of a residential area, the property management company should attach great importance to the safety of the residential area, maintain a sense of responsibility for the standardized management of the residential area and reduce hidden dangers. \x0d\ Excellent case: Poly (Guangzhou) Property Management Co., Ltd. always sets up the consciousness of the first responsible person, takes "the urgent needs of the owners" as the core principle, and starts from the details, such as defining the operating specifications of various facilities and equipment in the community service manual. \x0d\x0d\ Property management skills 5\x0d\ The actual skills of employees determine the company's professionalism \ x0d \ Property management involves public security, greening, cleaning, housekeeping, housing management, mechanical and electrical maintenance, etc. These projects are independent industries with strong professionalism. In fact, specialty refers to the practical skills of the staff of the property management company. Take the elevator as an example. If a manned elevator suddenly breaks down, if the property management company can have certain skills, it can rescue the owner in time and provide a safer and more reliable living environment for the owner. \x0d\ Excellent case: Guangzhou Urban Construction Property Management Co., Ltd. has a professional property management team with both technology and management, and can also provide meticulous services, which has won unanimous praise from the owners. \x0d\x0d\ Greening of residential quarters 6\x0d\ Greening management should be tailored to local conditions \ x0d \ The specific environment of residential quarters determines that greening protection must be the primary task of property management, and specific measures include raising residents' awareness of caring for green spaces and homes through publicity and reports. Only by persisting in greening protection can we lay a solid foundation for the long-term effect of landscaping. Secondly, greening and maintenance are also very important. Green conservation should be diligent and scientific. \x0d\ Excellent case: Guangzhou New World Property Management Company follows scientific principles in the greening of residential areas, adapts to local conditions, and neither applies mechanically nor follows the old rules. \x0d\x0d\ Property maintenance fund 7\x0d\ It is most important to do a good job in property maintenance \ x0d \ At present, the supervision and use of property maintenance funds in many buildings are gradually standardized, so developers dare not misappropriate property maintenance funds at will and "return them to the people". \x0d\ The use of the property maintenance fund is clearly stipulated in the relevant regulations on property management, which requires the consent of more than two thirds of the owners. For property management companies, it is very important to do a good job in property maintenance in this process. If there are problems, it is necessary to make a fair evaluation, provide reasonable suggestions for the owners, and ensure the rational use of property maintenance funds from the owners' own perspective. \x0d\ Excellent case: The owners of Yijing Cuiyuan have got the maintenance fund card, which can effectively monitor the property maintenance fund of their own buildings. \x0d\x0d\ public facilities 8\x0d\ public facilities \ x0d \ According to relevant regulations, the above-ground buildings and other attachments outside the house can only be owned by the owner of the house and belong to the public property of the community. Public facilities mainly include education, health care, culture and sports, business services, administrative management, community services and other facilities. A good property management company not only carries out daily maintenance and management of these public facilities, but also gives the owners the income generated by these public facilities. \x0d\ Excellent case: Guangdong Hublot Property Management Co., Ltd. not only carries out daily maintenance and management of public facilities, but also gives the owners the benefits generated by these public facilities, so that the owners can benefit from them. \x0d\x0d\ community culture 9\x0d\ cultural connotation injects vitality into the house \ x0d \ for a real estate, culture is the internal driving force and cohesion of human habitation, and grafting to the real estate is the driving force and attraction of the market. As far as the house is concerned, it is only a mixture of cement and steel. Once it is endowed with cultural connotation, it will have vitality. The cultural content of real estate has increasingly become an important criterion for people to choose housing. \x0d\ excellent case: Guangzhou Agile Property Management Service Co., Ltd. has devoted a lot of efforts to the construction of community culture, and often holds community activities such as owners' sports meetings and community football leagues \x0d\ Louba 10\x0d\ Louba building service \x0d\ Louba, which was once called "private car for real estate". Especially in remote buildings such as South China Plate and Guangyuan East, Louba is undoubtedly an important link between the real estate and the urban area for the owners of classless families at this stage. However, with the gradual completion of real estate development and the government's efforts to control ground buses, some developers have gradually reduced the frequency of ground buses in order to save costs, making many ground buses unsustainable. \x0d\ Undoubtedly, Louba's "public transportation" development model is the most suitable for the market situation. It can be seen from the operation of the floor bus in South China New Town, which is the first to implement public transportation, that this is undoubtedly an effective method to facilitate the owners' travel after canceling the floor bus. But at present, doing a good job in building bus service is an important factor to evaluate the service level of property management in suburban real estate. \x0d\ Excellent case: Qifu New Village Building is operated by a large fleet, which has become a successful example of bus operation in the building at present. However, its success is closely related to its scale and operation, and it is difficult to replicate. \x0d\x0d\ Quality of property management personnel 1 1\x0d\ High-tech facilities call for high-quality talents \ x0d \ Early property management was very simple, just guarding buildings, protecting hospitals, sending and receiving letters, collecting water and electricity fees, and so on. At present, a large number of new materials and technologies are used in construction projects, and a large number of high-tech and intelligent facilities and equipment have entered residential buildings and halls, so that the scope of property management has expanded to various aspects such as community security, cleaning, greening, project maintenance, financial statistics, community culture, etc., covering intelligent monitoring, computer management, fire inspection, traffic command, pipe network maintenance, equipment maintenance and use, and updating. Without high-quality professionals, it is difficult to realize modern property management.