Year-end summary of domestic cleaning work (I) I have been working for more than a year in a blink of an eye. According to the work arrangement of the company manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Now I will make a summary report on my work and briefly outline my work plan for next year.
First, the hall ground site management
1. Etiquette and politeness need to be practiced repeatedly at the daily meeting. Employees should use polite language when meeting guests, especially the cashier and regional service personnel at the front desk. They are required to apply etiquette and politeness to every point of their work, and employees should supervise each other and make progress together.
2. Insist on checking gfd before class. Those who fail gfd can only be employed if they are qualified. Correct me immediately if I find any appearance problems in my post, supervise the use of hospitality etiquette, and develop a good attitude among employees.
3. Strictly grasp the post positioning and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support busy areas at any time with the foreman or encouragement as the center. Other personnel should carry out their duties, clarify their respective work contents, and carry out division of labor and cooperation.
4. Advocate efficient service, and require employees to serve guests as soon as possible when they need service.
5. Item management From large items to small items, whether it is customer damage or natural damage, everything needs rules to follow, well documented, implemented, supervised, followed up and summarized.
6, the management of public * * * regional health, require cleaning personnel to see foreign bodies or dirt must be cleaned up immediately. The sanitary requirements of each area are that the sofa surface, surroundings, dining table and ground should be clean and free from water stains, and placed neatly without inclination.
7. Dining time, because the guests are concentrated in the store, there will often be a phenomenon of guests queuing, and guests will be impatient. At this time, it is necessary for the head waiter to prepare for the reception before the reception peak, reduce the waiting time of the guests, and pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, seriously receive every table of guests, busy but not chaotic.
8. Buffet is a new item in the restaurant. In order to further improve the quality of buffet service, the General Implementation Plan of Buffet Service was formulated, which further standardized the operation process and service standards of buffet service.
9. Establish a restaurant case collection system, reduce the probability of customer complaints, collect restaurant customers' complaints about service quality and quality, and provide an important basis for improving daily management and service. All restaurant employees will analyze and summarize the collected cases and propose solutions to the problems, so as to make the daily service more targeted and reduce the probability of customer complaints.
Second, the daily management of employees
1. As an important part of restaurant employees, whether new employees can quickly integrate into the team and adjust their transition mentality will directly affect the service quality and team building. According to the characteristics of new employees and their entry conditions, special training is conducted to adjust the mentality of new employees, face up to the role change and understand the characteristics of the catering industry. Let new employees make full psychological preparation, alleviate the dissatisfaction caused by the unsuitable role change, and accelerate the pace of integration into the catering team.
2. Pay attention to the growth of employees, always pay attention to employees' mentality, keep good working conditions, organize employees to study irregularly, assess employees, check the training effect, make up for deficiencies in time, improve the training plan, talk to employees regularly every month to do ideological work, understand their recent work, find problems and solve them.
3, combined with the actual work to strengthen training, the purpose is to improve work efficiency, make management more standardized and effective. Combined with the case study of daily restaurant, employees have a new understanding and understanding of daily service and formed a consensus on daily service consciousness.
Third, there are shortcomings in the work.
1, in the process of work, the details are not enough, the work arrangement is unreasonable, and the priorities are not very clear in the case of more work.
2. There is a lack of communication between departments, and problems are often discovered only after they have gone wrong.
3. There are not many interactive links in the training process, which reduces the vitality and vitality.
Four. working face
1, we should do a good job in internal personnel management, and achieve strict system, clear division of labor and self-discipline in management.
2. On the basis of the existing regular meeting, further deepen the content of the regular meeting, enhance the depth and breadth of discussion, and build the service quality seminar into an exchange platform for all service personnel to learn from each other, share service experience and stimulate their thoughts.
3. On the basis of the existing service level, innovate and upgrade the service, focus on service details and humanized service, improve the entry qualification of service personnel, improve the salary assessment and treatment standards of waiters, strengthen daily service, establish quality service windows, create service highlights, and innovate service brands on the basis of brands.
4, in the management of goods responsibility to people, rules to follow, well documented, someone to implement, someone to supervise.
5. Strengthen the maintenance of member customers.
V. Overall management of restaurant planning.
1, strict management system, employment training system, clear post assessment grade division, enhance employees' sense of competition, and constantly improve their personal quality and work efficiency.
2. Enhance employees' welfare awareness, strengthen cost control and save expenses. Cultivate employees to form a good habit of saving, use water and electricity rationally, find waste, stop it in time, and strictly implement the relevant punishment system.
3. Strengthen inter-departmental coordination.
4. Pay attention to food safety and hygiene, and do a good job in various safety management.
5, to carry out multi-channel publicity, promotional activities and mutual cooperation with surrounding companies, improve the membership rate.
Year-end summary of housekeeping cleaning work (Part II) Although I have been cleaning for more than a year, I regard the work of cleaning staff as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good learning and living environment for the kindergarten is the glory of our cleaning staff and my own work. Although I repeat my work every day, I am never careless or go through the motions. I insist on being serious and responsible for my work every day. Arrive at the work place on time at 6 o'clock every morning and start a new day's work in kindergarten. I'll pick up the garden car first and wait for it to come back. First, mop the stairs from the first floor to the third floor one by one. The cleanliness of the corridor is very important, which reflects the overall health of a building. So clean the corridor every day, and don't affect the children going up and down the stairs, so as to keep the corridor bright and clean, and the ground is free of sundries and sputum stains. At this time, my heart is also very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. Teachers and children are very happy and recognized.
Second; Perseverance, doing one thing and loving one thing add luster to the honor of the center.
I am strict with myself and try not to add any trouble to my work. Every morning and afternoon is the peak of picking up and dropping off children, and there are many parents' meetings. Cleaning work will directly reflect our cultural quality and self-cultivation, and also reflect the degree of civilization of a nation and a country, with great responsibility. Since such an important task is given to us, besides trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job and can do my job well. Mainly responsible for cleaning work. Although I am only a sanitation worker, I have won the respect of my parents and teachers through my efforts. Cleaning is a tedious job, and it may be messy after cleaning, but I am not afraid of trouble, hard work and hard work. I will conveniently wipe the stair handrails of all corridors every day to keep them clean every day, and at the same time, I will always pay attention to cleaning key parts, maintain a good sanitary environment, and give everyone a comfortable mood.
Three, unity and cooperation, let the work to a higher level, to a new level, let yourself although I am an old cleaner, but I am confident, I don't feel inferior to others, we just have different division of labor, it is a pity to leave this big family of society. In my cleaning work and life, I realized that if you want others to respect you, you must first learn to respect others. I respect every student and director in the building, and try my best to make my work not conflict with the students' life time and make way for time. When students occasionally have some problems, they don't blame and keep quiet. For example, some students can't help but vomit all over the stairs and toilets after drinking, which smells bad. Whenever this happens, I will take the initiative to clean up and then clean up, never gossiping. When my classmate said he was sorry afterwards, I told him to take care of his health and not to mention last night. On rainy days, the students put their umbrellas in the corridor. I will remind them to take it back in time after the rain. The students are very cooperative, and of course they can't do without the help of the landlord. Do your job well, let the building management trust you, and communicate with the building management in time if there is any problem on weekdays. The building management is very happy, satisfied, respectful and trusting each other, so as to do their work better.
Looking back on X years, although I have made some achievements and been recognized by my classmates and the building management, I will guard against arrogance and rashness, work hard, do what I should do, always remember the purpose of serving my classmates wholeheartedly, and make better achievements in X years. I will always be keen on what I am doing and try to do it well.
Year-end summary of cleaning work (3) 20XX years have passed in an instant. While taking stock of the harvest of one year, everyone hopes to have a new future. Unconsciously, I ended my year's work in my new post. It is summarized as follows: With the care, help and support of the leaders and all comrades, I have closely focused on ensuring safe production, giving full play to my post functions, constantly improving working methods, improving work efficiency, adhering to high standards and strict requirements, and always taking "safety first" as the criterion. Strictly implement the "six prohibitions" and resolutely put an end to habitual violations. All work tasks have been successfully completed. I always put learning in an important position and strive to improve my overall quality.
I. Work performance in the past year
(A) to strengthen the image and improve their own quality. In order to do the basic work of the team well, I insist on being strict with myself, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. Have a correct understanding of your work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, and also adhere to professionalism, integrity and dedication. Second, improve your skills. After a year's study and exercise, I earnestly learn the strengths of others, get rid of my own shortcomings, humbly ask leaders, engineers and colleagues, and improve my skills through continuous study and exploration.
(2) Be strict with yourself and constantly strengthen the construction of work style. Over the past year, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. At work, regulate all your words and deeds with systems and disciplines, strictly abide by various rules and regulations, respect leaders, unite with comrades, be modest and prudent, and constantly improve work style; Insist on doing things that are not good for the team. Work with team members with one heart and one mind, don't care about doing more and doing less, just hope to complete all the work successfully.
Second, the shortcomings in the work and the direction of future efforts
Although some achievements have been made in the work in the past year, there are still some shortcomings, mainly because the management level is not strict enough, the study and technology are not hard enough, and there is still a certain gap compared with experienced colleagues. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better. Timely put forward reasonable suggestions and solutions for leaders' reference to ensure safe production and stable gas supply in the station.
In short, over the past year, I have done some work and made some achievements, but there are still many gaps from the requirements of leading comrades: my sense of work innovation is not strong and my creativity is not enough. In the future work, I will carry forward my achievements, overcome my shortcomings, and do all the work conscientiously with a highly responsible attitude. Pay more attention to my colleagues, unite all the team members to work hard and live up to the expectations of leaders and comrades.
Year-end summary of domestic cleaning (Part IV) A domestic service company joined a domestic service company and was registered as a domestic service organization by the Civil Affairs Bureau. Under the correct guidance of a domestic service company and an X, a working mechanism adapted to the needs of the work is established and improved through self-evaluation, the advantages and characteristics of a domestic service are analyzed, the gaps and shortcomings are found, and the socialist school-running direction is adhered to, so that a domestic service has reached a new level. The work is now reported as follows:
I. Basic information
A domestic service center began to organize in a month of the 20th century, started training in a month, and officially opened one day. By the end of a month, the first batch of 78 waiters had been trained and 53 had passed the examination. Up to now, 146 people have signed up. The second batch of 69 people participated in the training and started classes in the near future. At present, the online 16 transaction has been launched, including 9 domestic servants, 5 unit cleaners and 2 community workers.
Second, the management situation
(A) leadership attention, improve the system construction
Under the correct guidance of a company and the great attention of unit leaders, various rules and regulations have been established and improved. Home Economics Center takes the modernization of educational concept, standardization of school management, standardization of school conditions and improvement of students' quality as its management objectives, and constantly optimizes the educational environment and scientifically standardizes management according to the law of promoting the people.
(2) Strengthen publicity and attach importance to teachers.
Since its establishment, the Home Economics Center has distributed more than 4,000 color-page advertisements, hired many people to distribute them at the gates of communities, schools and supermarkets, posted advertisements of tofu blocks on the color pages of post offices, played subtitles in TV stations, printed postcards of special topics and community advertisements, and made efforts to reach all potential customers in different regions and industries. As we all know, "advertising is not everything, but it can't be done without it." So that users or staff can better understand us and create a good atmosphere. At the same time, we also actively contact a company to let some teachers with deep qualifications, strong abilities and high academic qualifications teach students, so that our students can learn more knowledge and thus deliver more useful talents to the society.
(C) Do a good job of implementation, so that students can learn a skill.
Students are mainly laid-off workers and rural women's surplus labor force, with rich social experience and certain professional skills. Aiming at the basic blank of a professional skill of domestic service, the center regularly organizes students to learn and exchange ideas and business, constantly expanding their knowledge, deepening their feelings and enhancing their cohesion in the process of communication. Usually, domestic companies teach according to students' different professional foundations, consciously guide students to integrate into social practice based on the principle of applying what they have learned, actively contact employers for students, lay employment paths for students and build employment bridges.
Third, based on functions, strive to broaden employment channels.
While doing a good job in education and teaching, a Ministry of Home Affairs actively publicizes and guides women's employment and re-employment. Through a series of publicity activities, we will create a good atmosphere sponsored by the Ministry of Home Affairs and actively participated by all women, laying a solid foundation for rapid registration and immediate job transfer.
While seeing the achievements, we know that we still have many shortcomings.
For example, due to insufficient funds, home economics needs to be further improved, and its own teachers need further training. In the future, we will continue to carry out in-depth development, enter towns, communities and families, and build a platform for more female surplus labor and working families. We believe that with the continuous progress of society and the continuous development of domestic service, a domestic worker will constantly improve himself and contribute to the development of a certain one!
Year-end summary of cleaning work (Chapter 5) xx years have passed in an instant. In summing up the harvest of this year, everyone hopes to have a new future. Unconsciously, I have finished a year's work in my new position. Now, with the care, help and support of leaders and all comrades, I will focus on ensuring safe production, give full play to my post functions, constantly improve my working methods and improve my work efficiency, take obeying leaders, uniting comrades, studying hard and working hard as the criterion, always adhere to high standards and strict requirements, and always put safety first. Strictly implement the six prohibitions and resolutely put an end to habitual violations. All work tasks have been successfully completed. I always put learning in an important position and strive to improve my overall quality.
A clear purpose and correct attitude are important links and basic conditions for cleaning.
Although I have been cleaning for more than a year, I regard the work of cleaning staff as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good learning and living environment for the kindergarten is the glory of our cleaning staff and my own work. Although I repeat my work every day, I am never careless, do not go through the motions, and insist on treating my work every day seriously and responsibly. I arrived at my work place at 6 o'clock in the morning and started a new day's work. I'll pick up the garden car first and wait for it to come back. First, mop up the stairs from the first floor to the third floor. The cleanliness of the corridor is very important, which reflects the overall health of a building. Therefore, it is necessary to clean the stairs every day without affecting children's going up and down the stairs, so as to keep the corridor bright and clean, and the ground can be free of sundries and sputum stains. At this time, I feel very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. Teachers and children are very happy and recognized.
Second, persevere, do one thing and love one thing, and add luster to the honor of the center.
Although I am an old cleaner, I am confident. I don't feel inferior to others. We just have different division of labor. It's a pity that the social family left everyone. In my cleaning work and life, I realized a truth, that is, if you want others to respect you, you must first learn to respect others. I respect every student and director in the building, and try my best not to conflict with the students' life time to make way for time. When students occasionally have some problems, they don't blame and keep quiet. For example, some students can't help but vomit all over the stairs and toilets after drinking, which smells bad. Whenever this happens, I will take the initiative to clean up and then clean up, never gossiping. When my classmate said he was sorry afterwards, I told him to take care of his health and not to mention last night. On rainy days, the students put their umbrellas in the corridor. I will remind them to take it back in time after the rain. The students are very cooperative, and of course they can't do without the help of the landlord. Do your job well, let the building management trust you, and communicate with the building management in time if there is any problem on weekdays. The building management is very happy, satisfied, respectful and trusting each other, so as to do their work better.
Looking back on 20xx, although some achievements have been made, which have been recognized by students and building management, we should guard against arrogance and rashness, work hard, do what we should do, always remember the purpose of serving our classmates wholeheartedly, and make better achievements in 20xx. I will always be keen on what I am doing and try to do it well.