Summary of Room Attendant's Work (1) My slogan is "I love my job and I have no regrets". More than 90% employees in our company are young employees. I want to ask you a question: "Are you ready for the development of the company?" Maybe you will say, "I'm just an ordinary employee, working in an ordinary position." What can we do is a matter of leadership! " Here I want to say loudly: "You are wrong! In the process of the company's operation and development, although we are just ordinary members in ordinary posts, our practical actions of loving our posts and being dedicated are the cornerstone of the company's development and progress! The hotel work of the company is also a bridge of market economy, which is related to the health and happiness of millions of food consumers and connects people's hearts! "First, these days, I learned about the hotel's policy, layout construction, division of labor, work distribution, personnel positioning and other natural conditions. The function of the general department is the office, which is an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is necessary for any enterprise and an important guarantee department. As a service industry, quality inspection is the most important. Both the sanitary condition of guest rooms and the gfd of catering staff will affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything, which is a kind of progress and a great gain for me. Blackboard newspaper is a window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. In the process of evaluation, thanks to the trust of General Manager Li and with the help of General Manager Wang, I compiled two evaluation materials. I deeply felt the lack of my language listing skills and logical thinking. Serving in the front line is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying the room, opening the bed at night and how to put it in order to be beautiful. When welcoming experts, we should know their preferences and give timely feedback so as to provide better services. On February 8, 65438, when the evaluation work was coming to an end, it happened that the meeting between supply and demand of college students from three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I have been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I don't mean how great I am, but I am moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are hot, so they shine. This is the wealth and growth capital of the enterprise! 2. Learning Experience As a business place under a public institution, international hotels have their unique advantages. From the management system to the scale of development, it has become a leader in the same industry. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, explore external markets, and consider the interests of employees. Although this is a new enterprise, it is also a dynamic and creative enterprise. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to deal with my own interests and those of the hotel, how to deal with interpersonal relationships among colleagues, and how to adjust my mentality. What I realized was that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service consciousness, and I agree with him very much: "Service consciousness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same consciousness for their colleagues. "Rationalization suggests that the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, gradually move closer from market-oriented to people-oriented management mechanism, and create a distinctive brand. The honor of next year's plan is only an affirmation of my previous work and a driving force for me to do my essential work well. Next is a starting point, with new goals and challenges, and there should be new promotion. In the next step, I will be strict with myself with the conditions of excellent employees, diligent in reporting, diligent in learning and diligent in summing up, and contribute to the development of the hotel!