On June 5438+February, 2009, taking 12336 illegal reporting telephone as the core and main channel, we integrated seven channels, including telephone reporting, letter reporting, email reporting, leadership approval, subordinate reporting and media reporting, and established a unified processing platform for illegal clues of land and resources. From the practice of two years, this platform has played a more and more significant role. It is called the "Shinkansen of Law Enforcement" by grassroots cadres and praised by the masses as a "convenient through train".
In June, 2065438+0/KLOC-0, the illegal clue processing center of the Ministry of Land and Resources was awarded the title of "National Youth Civilization" by the Central Committee of the Communist Youth League.
I. Background
In recent years, with the rapid development of industrialization and urbanization in China, the contradiction between supply and demand of land and resources has become increasingly prominent, and the violation of laws and regulations is severe and complicated. How to find, stop and deal with illegal acts as early as possible is a major issue facing the land and resources management department. Before June 2009, due to the lack of a unified illegal clue processing platform, it was impossible to grasp the illegal activities of land and resources in time, and there were many phenomena such as poor information, repeated processing and passive processing, which reduced the efficiency of law enforcement, affected the effectiveness of law enforcement, affected the image of land and resources management departments to a certain extent, and also bred some unstable factors.
In order to conscientiously implement Scientific Outlook on Development, further unblock the reporting channels of illegal acts of land and resources, grasp local illegal acts in time, improve the efficiency of law enforcement, and effectively protect the rights and interests of resources and the people, at the end of 2008, according to the requirements of "clearing the mind, designing a grasping hand, doing a good job in layout, and building a good mechanism" put forward by Xu, Minister of Land and Resources, the Law Enforcement Supervision Bureau of the Ministry of Land and Resources and the China Land and Mineral Legal Affairs Center (hereinafter referred to as the Law Center) put forward a preliminary idea of building a unified processing platform for illegal cases of land and resources, and
12336 the establishment of the illegal reporting telephone number of land and resources is hard-won. Looking back on the preparatory process, first, it needs the approval of the Ministry of Industry and Information Technology and the support of communication operators; Second, it is necessary for the Law Enforcement Supervision Bureau of the Ministry of Land and Resources and the Law Center to overcome various difficulties such as personnel, venues, equipment and information systems. It took less than half a month from the time when the Ministry of Industry and Information Technology issued a document asking for nationwide opening within a time limit to the official opening of nuclear numbering, to the time when the legal center put all the software and hardware conditions in place. It can be said that great efforts have been made and great difficulties have been overcome.
At the beginning of 2009, the Law Enforcement Supervision Bureau of the Ministry of Land and Resources took the lead, and the Law Center and the Information Center of the Ministry of Land and Resources (hereinafter referred to as the Information Center) fully cooperated in the preparatory work. By visiting the report center of the Central Commission for Discipline Inspection, the Ministry of Housing and Urban-Rural Development, the State Administration for Industry and Commerce and other relevant departments, this paper puts forward the preliminary idea of setting up a special telephone line for reporting violations of land and resources and the construction scheme of a unified platform for handling violations of land and resources. On May 19, Minister Xu stated in the Construction Plan of a Unified Processing Platform for Illegal Clues of Land and Resources: "This work involves a wide range and has a heavy workload. It is suggested that Comrade Xiao Su first arrange a special meeting to study and improve the plan. " On May 27th, Vice Minister Qi presided over a special meeting to conduct research. On June 3rd, Minister Xu presided over the 2nd1ministerial office meeting, agreed in principle to the contents of the plan, and instructed the law enforcement supervision bureau and other departments to implement it promptly.
At this time, it is only about 20 days from the "National Land Day" on June 25. According to the requirements of the leaders of the Ministry of Land and Resources, the Law Enforcement Supervision Bureau, Law Center and Information Center of the Ministry of Land and Resources urgently seek the support of the Ministry of Industry and Information Technology, China Mobile, China Telecom and China Unicom. On June 1 1 day, the Ministry of Industry and Information Technology officially assigned 12336 as the national telephone number for reporting violations of land and resources. On June 17, the Ministry of Land and Resources and the Ministry of Industry and Information Technology convened China Mobile, China Telecom and China Unicom to coordinate the opening work. On June 25th, the Law Center provided personnel, site and equipment support, and the Information Center provided software and network support. 3 1 The land and resources management departments of provinces (autonomous regions and municipalities) and Xinjiang Production and Construction Corps conducted intensive coordination and communication with local telecommunications departments. The provincial and ministerial level illegal reporting telephone number 12336 was opened as scheduled, and Vice Minister Xiao Su attended. On the opening day, Minister Xu and Vice Minister Lu Xinshe visited the 12336 illegal reporting hall of land and resources and the illegal clue processing center. Minister Xu said happily: "This is a great event, which has been mentioned for more than a year and finally landed!"
Second, overcome difficulties, build a platform, and create a new situation in law enforcement and supervision
12336 is not a simple symbol and telephone number. Opening the four-level illegal reporting telephone number 12336 and establishing a unified processing platform for illegal clues of land and resources have played an important role in strengthening the discovery mechanism of illegal behaviors of land and resources, improving the pertinence and effectiveness of decision-making, safeguarding the rights and interests of the masses, and strengthening the construction of anti-corruption system, and achieved remarkable results.
(1) Strengthen the discovery mechanism of illegal cases of land and resources.
Division-level 12336 received more than 60,000 reports, of which more than 80% were answered by telephone. From June 25th to May 25th, 2009, 20 1 1, 3 1, 12336 * * accepted 6 1478 clues about violations of laws and regulations (53,380 calls, 4,558 emails). Among them, there are 259 14 illegal clues in the field of land and resources, accounting for about 42%; There are 35,564 clues belonging to other fields, accounting for about 58%.
12336 has become an important channel for discovering major illegal cases. Since the opening of 12336, the Ministry of Land and Resources has publicly notified and supervised 69 illegal cases, of which 27 clues came from the same level 12336, of which 18 was treated as a major illegal clue. For example, the county government in Anhui Province illegally granted land and occupied land, and Xianghe County in Hebei Province illegally enclosed land. At present, among the major illegal clues that have been handled, 56% have been quickly investigated and verified. 12336 has truly achieved low cost and high efficiency in finding illegal clues.
Unblock 12336 illegal reporting channels, effectively filling the "blind spot" of inspection work. Through this channel, many farmers' illegal land use in remote areas was quickly stopped, reducing the losses caused by farmers' forced demolition of illegal houses, alleviating contradictions and reducing costs. The general public's awareness and recognition of the illegal reporting telephone number 12336 has been continuously improved, forming a good situation of "calling 12336 when land and resources are found illegal".
(2) Improving the pertinence and effectiveness of land and resources decision-making.
12336 established a daily, weekly, monthly, quarterly and semi-annual system at the beginning of its opening, in which quarterly, semi-annual and annual reports were publicly published on the portal website of the Ministry of Land and Resources. By regularly summarizing the reports of the whole country 12336, we can know the new characteristics and trends of land and resources violations in time, judge the deep-seated reasons of land and resources violations, and find out the tendentious problems in land and resources management in time to provide reference for decision-making. For example, this paper makes a statistical analysis on the illegal report from the aspects of the increase and decrease of urban and rural construction land, land expropriation, collective construction land transfer, industrial park expansion, and affordable housing land supply. 20 1 1 "two high and one capital" (high energy consumption, high pollution, resource-based products) and repeated project construction showed a rebound trend. In the first quarter, the administrative committee of Nanqiao Industrial Park in Chuzhou City, Anhui Province illegally granted land to build a steel plant, and the Ministry of Land and Resources reported it on June 65438+ 10/6. On March 17, the feedback from Anhui Provincial Department of Land and Resources was true. On April 18, the Ministry of Land and Resources publicly reported the treatment results, ordered the land to be returned, resumed farming, and given administrative warning, demotion and demerit.
(3) It has narrowed the ideological and emotional distance between the party and the government and the people.
12336 insists on "focusing on the masses". 80% of the calls to report violations of land and resources come from the grassroots. Through the telephone 12336, we can grasp the demands of the masses in time, promote the solution of problems related to the vital interests of the masses, and strive to find and stop illegal acts of land and resources at the first time. At the same time, 12336 can directly publicize and popularize the law to the masses, organically combine active service with strict and standardized management, focus on changing the people's understanding of resource utilization methods, improve the level of resource conservation and intensive utilization, and make them consciously stick to the "red line" of cultivated land.
(d) Strengthening institutional anti-corruption and public supervision mechanisms.
A trinity prevention and control mechanism of "system+technology+masses" has been established. 12336 give full play to the advantages of connecting with the masses, pay close attention to key and outstanding issues such as the approval and transfer of land and mining rights, land acquisition and demolition, and implement the anti-corruption and public supervision system. 2011In mid-May, after the Ministry of Land and Resources issued the Emergency Notice on Doing a Good Job in Land Requisition and Demolition Management, 12336 received a large number of telephone inquiries about land requisition and demolition, and the number of telephone inquiries increased by 29.44% month-on-month. At the same time, the number of clues reflecting the government's forced demolition and occupation of land and inadequate resettlement compensation has also increased significantly, accounting for about 1 1% of the total number of clues reporting violations of laws and regulations in the land field, up 6 percentage points from the previous month. Similar problems, 12336 will be analyzed and reported in time and provided to the leaders of the Ministry of Land and Resources and the Law Enforcement Supervision Bureau for handling. The work of 12336 has effectively promoted the anti-corruption work in the field of land and resources, especially in the ongoing "two rectifications and one reform" work, which is playing an increasingly important role.
It can be seen that 12336 can make a solid start, grow rapidly, fully cover and standardize development in a very short time, thanks to the following points:
(1) leaders at all levels attach great importance to it, which is a strong guarantee for the construction of 12336. The leaders of the Party Group of the Ministry of Land and Resources not only put forward the idea and task of opening 12336 and building a unified platform for handling illegal clues of land and resources, but also personally negotiated with relevant departments to directly guide the specific construction of 12336. Xu, Minister of Land and Resources, Qi, Vice Minister, and Lu Xinshe, former Vice Minister, also visited the work site of Law Center 12336 several times to give specific guidance.
(2) The active participation of the broad masses is a powerful driving force for the construction of 12336. Since the opening of 12336, at least 70,000 to 80,000 people have made this call. So many people participate in the illegal reporting of land and resources, which reflects the enhancement of people's awareness of rights protection and their trust and expectation for the work of 12336. Therefore, the entrustment on the other end of the phone is the inexhaustible motive force for all staff of 12336 to work hard.
(3) The steady progress of institutional system construction is an effective support for the construction of 12336. In order to effectively improve the effectiveness of the construction of a unified platform for handling illegal clues of land and resources, the Law Center actively created conditions to set up an "illegal clue handling office" and jointly promoted the establishment of an "illegal clue handling center of the Ministry of Land and Resources" with the Law Enforcement Supervision Bureau. The central and local levels 12336 further promoted the system norms of acceptance, investigation, feedback and supervision, effectively ensuring the efficient operation of 12336.
(4) The continuous improvement of political consciousness is the ideological guarantee for the construction of 12336. The work of "12336" requires higher ideological and political quality of staff, especially in the case of less manpower and heavy workload. It is very important for this work to overcome paralyzed thoughts and maintain a high mental state at all times. In practice, we have concluded that the key is to "put the emotional focus on the side of the masses". At the same time, we should lead the league building with Party building, integrate ideological and political learning into striving for Excellence, and constantly improve the ideological and political level and execution of all the staff of the illegal clue processing center by creating the "National Youth Civilization" activity. The illegal clue handling center was awarded the title of "Advanced Collective" by the Law Center in 20 10, and the title of "National Youth Civilization" by the Central Committee of the Communist Youth League in June 2010. The concept of "national interests are the most important and people's demands are the greatest" is deeply rooted in this collective.
Third, ride the wind and waves to stand on the forefront, be passionate about youth, and create development.
Dealing with illegal clues is an important content of land and resources administration according to law and law enforcement supervision. The significance of this work lies in: defending people's rights and interests, maintaining justice for society, winning the party's heart, establishing an image for the government, and protecting fertile land, green mountains and green waters for future generations. In the past two years, the achievements of the illegal clue processing center can be summarized from three aspects.
(a) to implement the policy of governing the country according to law and administration according to law, and to make outstanding contributions to the popularization of law, law enforcement and legislation of land and resources.
1. has become an important position for the popularization of land and resources, providing authoritative answers for the masses.
In the work practice, the illegal clue processing center found that whistleblowers often ask a lot of laws and regulations related to land and resources while reporting illegal cases, showing a strong desire to understand relevant policies. In order to meet the needs of the masses in this respect, the illegal clue processing center has included the legal consultation hotline 16829999 in the category of illegal clue processing. The hotline has been further developed on the basis of the original hotline since the opening of 65438+ on February 8, 2003 and 12336. At present, the hotline has set up a consultation hall for the convenience of the masses, and an open reading bookshelf, a water dispenser and a touch screen for inquiring laws and regulations have been set up in the consultation hall; An automatic voice consultation function has been opened for consultants to inquire about laws and regulations related to land and resources management and the latest policy information; Open a column of consulting service articles in China Land and Resources Daily, and publish the cases discovered and collected through the consulting hotline; China Land and Resources Legal Network was opened, providing all kinds of land and resources legal information and online consulting services. On June 5438+February, 2006, China Land and Mineral Law Consultation Hotline won the "Youth Civilization of the Communist Youth League Working Committee of the Central State Organs". At present, the legal consultation hotline has become an important position for the Ministry of Land and Resources to publicize the law and an important window to serve the grassroots and the society.
2. Build a new platform for land and resources law enforcement, and achieve a quick blow to illegal activities.
According to the needs of the development of the situation, the party group of the Ministry of Land and Resources starts with facilitating the masses and improving supervision, actively broadening the channels for the masses to report complaints and monitoring illegal acts in time. On the basis of consolidating and improving the 16829999 legal consultation hotline, the 10 illegal land and resources reporting telephone (12336) was opened on June 25th, 2009. As of May 3 1 1 day, the hotline * * * has received 6 1478 illegal clues, with an average of about 140 clues per working day. The illegal clue processing center takes 12336 as the main reporting telephone, and integrates seven illegal clue reporting channels, such as telephone reporting, letter reporting, e-mail reporting, leadership approval, subordinate reporting and media reporting, into a unified land and resources illegal clue processing platform, and transmits the clues reported by the masses to the relevant law enforcement and supervision departments at the first time through the network, thus achieving a rapid blow to illegal activities and protecting the masses, farmland and cultivated land. People who defended their legitimate rights and interests through 12336 called to express their gratitude. 12336 is at the forefront of cracking down on illegal acts of land and resources. Since its opening, it has attracted much attention from all walks of life. Leading comrades of the Central Commission for Discipline Inspection, the Central State Organs Working Committee and other units came to inspect and guide the work and spoke highly of it. People's Daily, china national radio, CCTV, Xinhua News Agency and other news media widely publicized 12336 to report the operation of the telephone. Based on 12336, the continuous development and improvement of the illegal clue disposal work has unblocked the reasonable appeal channels of the masses and promoted the whole system of administrative work for the people. "Call 12336 when illegal acts of land and resources are found" has gradually become familiar to all sectors of society.
3. Act as a new force in land and resources legislation and achieve fruitful results.
The illegal clue processing center has a team of legal workers, mainly young intellectuals. With the advantages of direct contact with the masses and easy to find typical problems, he undertook some legislative work and major research projects of the Ministry of Land and Resources. In recent years, he has participated in the drafting, deliberation and revision of laws, regulations and normative documents such as Regulations on State Land Supervision, Measures for Administrative Punishment of Land and Resources, Measures for Investigation of Responsibility for Law Enforcement and Supervision of Land and Resources, Measures for Management of National Geopark, Measures for Planning and Management of Mineral Resources and Measures for Monitoring and Management of Geological Environment. Entrusted by the local competent department of land and resources, it undertook the drafting of Detailed Rules for the Supervision and Inspection of Land and Resources in Xinjiang Uygur Autonomous Region and Measures for the Management of the Circulation of Collective Construction Land Use Rights in Hainan Province, which contributed to the legislative work of land and resources.
(2) Give full play to the role of the general service desk, achieve full coverage of 12336, and promote sustainable development.
The illegal clue processing center of the Ministry of Land and Resources undertakes the management task of 12336 national headquarters, and should guide the construction of illegal reporting telephones of land and resources at the provincial, city and county levels. The illegal clue processing center led by Scientific Outlook on Development has strengthened its work from three aspects around the working ideas of "whole process construction" and "two basics (foundation, foundation) construction".
1. Continue to promote system construction.
We have successively formulated the Measures for Handling Clues in Illegal Cases of Land and Resources (Trial), the Working System for Handling Clues in Illegal Cases of Land and Resources (Trial), Difficult Questions and Answering Skills (Trial), the Confidentiality Provisions for Reporting Telephone, the Flow Chart for Receiving Reporting Telephone (Trial), the Acceptance Scope of Reporting Telephone (Trial), the Provisions on the Administration of Consulting Services and the Guide to Consulting Services. We have compiled more than ten internal management systems, such as "Report Telephone Answering Manual" and "Consultation Service Practical Manual", and improved the reporting systems such as work logs, weekly reports, monthly reports, quarterly reports, semi-annual reports and annual reports, and conducted statistical analysis and judgment on illegal cases of land and resources throughout the country. Among them, quarterly reports and annual reports are published in official website, Ministry of Land and Resources. All provinces, cities and counties have also promoted system construction in light of actual conditions. At present, Beijing insists on reporting illegal acts of land and resources to the Ministry of Land and Resources every day. Tianjin, Shanghai, Liaoning, Anhui and so on. Measures for handling local illegal clues have been issued in accordance with the Measures for Handling Illegal Clues of Land and Resources (Trial). Gansu province took the lead in formulating the year-end assessment system. In the year-end assessment of municipal (state) governments and land and resources management departments, the illegal reporting of land and resources and the handling of issuing investigation letters were taken as important scoring criteria, which effectively promoted the illegal reporting of land and resources in 12336.
2. Continuously improve the level of information construction.
Information management system is the lifeline of 12336. In order to continuously improve the level of informatization, the illegal clue processing center actively cooperates with the Information Center of the Ministry of Land and Resources to formulate an informatization promotion plan, aiming at the interconnection of provinces, cities and counties, and strives to incorporate the informatization construction of 12336 into the Twelfth Five-Year Plan of the Ministry of Land and Resources.
3. Do a good job in training and publicity.
Since the opening of 12336, the illegal clue processing center has organized three large-scale trainings, with about 18000 participants. Through the above work, the enthusiasm of the whole system of land and resources has been mobilized, which has laid a solid foundation for the sustainable development of 12336.
(3) Party building leads the league building, taking the "National Youth Civilization" as the yardstick, and comprehensively improving the quality of the team in the activities of striving for Excellence.
1. Party building leads league building, which promotes creativity.
In order to promote the creation of "National Youth Civilization", the Law Center set up a guiding group for the creation of "National Youth Civilization", headed by Comrade Sun, secretary of the Party Committee of the Law Center, and attended by members of the Party Committee such as the illegal clue handling center and the heads of relevant departments. The steering group regularly studies and solves important problems in the founding activities, educates the youth of the League members to understand the social and practical significance of the creation of the "National Youth Civilization", and guides young comrades to vigorously carry forward good professional ethics and strive to create first-class work performance. The Party branch and the Youth League branch of the Illegal Clue Handling Center earnestly implemented the requirements of the Party Committee of the Law Center, focused on the construction of the "four good" branches, insisted on focusing on the masses, put forward the slogan of "building a national youth civilization, maintaining a good style, excellent service and beautiful environment, and being a land and resources lawyer satisfied by the people", launched a thematic discussion on "Ideal in My Heart", and formulated a young post expert and excellent *.
2. Build a learning organization and improve literacy.
The illegal clue processing center of the Ministry of Land and Resources takes the opportunity of establishing a "learning organization" to firmly establish the idea of "people-oriented" and accelerate the training of young talents to meet the needs of the development of land and resources management. With the goal of cultivating expert and compound legal talents of land and resources, I will study the laws, regulations, policies and related knowledge of land and resources, the national macro policy, the basic theory of the Party and the latest theoretical achievements of Scientific Outlook on Development, exchange and share the learning achievements regularly, and organize two hours of collective study after work every Monday. Every Friday afternoon, old comrades and experts are invited to hold special lectures from time to time. The illegal clue processing center 14 comrades are divided into five study groups, each with its own emphasis and division of labor, giving full play to the strengthening effect of team learning. Everyone has participated in different research projects, and many people have published articles in domestic and foreign publications of the Ministry of Land and Resources.
3. Actively participate in public welfare undertakings and carry out rich cultural and sports activities.
The illegal clue processing center of the Ministry of Land and Resources adheres to the system of 20 minutes early meeting before going to work every day, focusing on learning English, reciting classic poems and singing classic songs, highlighting cultural characteristics, creating a good atmosphere of stressing politics, learning righteousness and promoting advanced culture, actively carrying out cultural and sports activities beneficial to the body and mind, and setting off the vitality of "where there is 12336, there is singing and laughing". Actively participate in donations and public welfare activities organized by the unit. In the name of the League branch, he actively contacted his counterparts to help two poor primary school students in poverty-stricken counties designated by the state.
By combining the activity of creating "National Youth Civilization" with the activity of striving for Excellence, the ideological and professional quality of all young people in the illegal clue processing center has been greatly improved. 20 10 illegal clue processing center was rated as "advanced collective" by the law center, and 3 comrades were rated as "advanced workers".
In the past two years, the illegal reporting of land and resources by the Ministry, province, city and county has achieved remarkable results, which has been fully affirmed by the leaders and widely praised by the society. Just as Minister Xu's instructions on the illegal reporting telephone number 12336, "This is a hard and meticulous work, so we should pay attention to summing up, improving, perfecting and improving." We firmly believe that and set my cloudy sail straight and bridge the deep, deep sea has made a good start, and the unified processing platform for illegal clues of land and resources needs to be continuously improved. In the future work, under the guidance of Scientific Outlook on Development and people's expectations, the illegal clue processing center will take the "National Youth Civilization" as a new starting point, keep learning and improving, stand on its post, strive for first-class, show the elegance of a new generation of young people with youthful passion and sweat, and make greater contributions to promoting the illegal reporting of land and resources!