2. Respect patients and treat others equally. When implementing the treatment plan, medical staff should treat patients equally, regardless of their age, gender, appearance, income, occupation, urban residents and rural people, and regardless of their illness, economic conditions and social status. Especially when making rounds and treating patients in the same ward, a casual word and a move may lead to the patient's psychology.
3. Be good at using easy-to-understand protective language. When communicating with patients, medical staff should also pay attention not to blindly use medical professional language, so as to avoid patients not understanding or making jokes. It is best to use Mandarin, and dialects can be used under special circumstances. In addition, we should pay attention to the use of protective language to avoid psychological harm to patients.
4. Medical staff should be good at using body language, such as sincere smile, trusting eyes, appropriate supporting actions, patting shoulders and encouraging. These seemingly small actions will narrow the distance with patients, enhance the feelings with patients, reduce misunderstandings between doctors and patients, and reduce the occurrence of disputes between doctors and patients.
6. Be good at listening. In the process of communicating with patients, we should always pay attention to the patient's conversation and be attentive, patient and interested. Especially for patients with mental illness, paying attention to his pain and depression is a kind of comfort and encouragement in itself, which is more conducive to a comprehensive understanding of the condition and the content related to the condition. Only by fully understanding the condition can we treat the disease better.
In short, in medical work, medical staff should constantly improve their comprehensive quality, master the art of communication, and strive to create a comfortable, quiet, safe and confident environment for patients. Patiently explain all kinds of questions raised by patients, and avoid yelling loudly, being simple and rude, and perfunctory. If medical staff can communicate well with patients, it can not only provide information for the treatment of diseases, promote the improvement of diseases and improve the cure rate of diseases, but more importantly, it can timely resolve misunderstandings and contradictions between doctors and patients and reduce the occurrence of disputes and medical accidents between doctors and patients.