1. Mediators must establish the image of treating people equally and handling affairs of all parties fairly. Eliminate unnecessary worries and enhance confidence in resolving disputes through mediation.
2. Mediators can also get to know the situation through investigation, invite people admired and influenced by both sides to work, ease their objections and guide both sides to reach a mediation agreement. First, community mediation. In social life, people live in groups. Neighboring countries are closely related and play an important role. When a family is in trouble, neighbors help each other. As the saying goes, "A distant relative is better than a close neighbor."
Therefore, in the event of contradictions and disputes, community workers can be selectively invited to assist in mediation and persuade the two sides to focus on unity, understand each other and make concessions to each other. Because we are neighbors, we usually know that this kind of mediation can often get twice the result with half the effort. Second, friendship mediation. Friendship mediation means that when there is a dispute between the two parties, the mediator can ask one or both friends to persuade, guide, persuade and educate according to the situation, so as to make it a friendship between the two parties to the dispute. Third, joint mediation. Civil disputes are complex, involving a large number of people and a wide range. It is usually difficult to rely on a department to mediate, and the effect is very poor. In this case, employees of relevant departments should be invited to work alone, which can achieve good results.
3. Mediators who apply for mediation or go out for mediation are equally enthusiastic, close and concerned about the parties. On the basis of caring and asking questions, he expressed concern about their experiences and said that he would help them solve the problems fairly and reasonably, so as to divert the attention of both sides from "confrontation."