Question 1: How to view management and communication Communication is an eternal topic. Communication is a unique way of contact between people, an amplification of the relationship between people, and an important management method. Communication with each other is essential in every management work, sometimes within the company, sometimes between the company and the outside. Enterprise management is a process of full communication and behavioral management. Communication is the lifeline of an enterprise organization, and the management process is also the communication process.
1. The importance of communication
Communication is the core content and essence of enterprise management. In the process of business management, people generally pay attention to the strength of execution, but they do not know that execution is only an external manifestation of communication. Because without communication, there is no understanding, without understanding, there will be no mutual trust, and without trust, there will be no happy cooperation and successful management, and of course there will be no improvement in execution. Internal teamwork spirit, strong alliances and complementary advantages between enterprises, good relationships between enterprises and all aspects of society, etc., are all inseparable from the proficiency in mastering and applying the principles and skills of management communication. Therefore, it is said that we must establish a good awareness of management communication and gradually develop the habit of consciously using management communication theories and techniques to communicate effectively in any communication situation, so as to achieve twice the result with half the effort.
Communication is a necessary way and fertile soil for management innovation. The introduction of many new management concepts, methods and technologies is the result of several communications and collisions, with the purpose of improving the communication efficiency and performance of corporate management. Its fundamental purpose is to improve management effectiveness and efficiency. Therefore, we say: Modern enterprise management is communication, and communication is indeed the core, essence and soul of modern enterprise management.
Without communication, there will be no truly consistent specific work opinions; without communication, it is impossible to conduct adequate factual research; without objective research, correct decisions will be impossible; without communication, employees cannot truly Understand your own personal job responsibilities; without communication, there will be no team working toward the same goal and combination of advantages; without communication, there will be no accurate understanding of the company's business development strategy by people at all levels of the company; without communication, there will be no Cultural dissemination and recognition... In modern enterprises, management is not only control, but more importantly, communication. Communication is the transcendence of control: only good and effective communication can encourage employees to consciously carry out their own work and Confirm the true value of your work from the bottom of your heart, thereby realizing self-management without control and reaching the highest level of management.
2. Common problems in communication
In today's information age, communication barriers have not become fewer, but have become more difficult. 70% of the problems in an enterprise are caused by unsuccessful communication or failure to communicate. A communications committee in the United States once surveyed 705 employees in 70 companies about their feelings about corporate communication. It was found that: 64% of people do not believe what management says; 61% of people feel that the company's plans are not fully informed; 54% of people feel that the company's decisions are not fully explained; 23 to 43% of employees hope that the company can listen to their opinions Opinions; Most employees have a low evaluation of the two-way communication of their companies. For a long time, we have expected unity, cooperation and efficient collaboration within the organization, but the reality has left us confused by the "department fortress", "siloing" and "non-cooperation" within the organization...
Enterprises Poor communication mainly comes from two aspects, one is communication barriers from top to bottom (from managers to employees), and the other is communication barriers from bottom to top (from employees to managers). Downward communication is prone to information inflation. The more transmission links there are, the more prone to inflation and distortion.
There are countless examples like this: During the reform of an enterprise, although the team designed the plan that they thought was perfect, they continued to encounter resistance during the implementation, and even had large-scale corruption; a measure was already in an uproar before it was announced; meetings continued , but it has become a meeting only for discussion without making a decision; departments are pushing the blame with each other, and employees are passive and sabotaging; no one dares to speak out or is unwilling to speak out, and employees have serious short-term behaviors.
As an employee of a company, what he is most concerned about and wants to know most is, first of all, what is happening and what will happen in his company every day. Without information, your employees can't do their jobs, and they'll feel like they're building a bridge with no clear shore, rather than building a bridge to visible and tangible opportunity. Managers often ignore communication with employees, are overconfident that everything is under "control", and often assume that employees are a group of listeners who cannot escape. In internal communication, about 80% of meetings are about sharing information, and communication is not just about work...gt;gt;
Question 2: How to understand the meaning of communication Communication is about people The process of transmitting and feedbacking thoughts and feelings between people and between people and groups, in order to achieve consensus of thoughts and smooth feelings. Communication is the process of transferring information, thoughts and emotions between individuals or groups for a set goal, and reaching a consensus agreement. Its three major elements are: 1. Have a clear goal; 2. Reach a consistent agreement; 3. Communicate information, thoughts and emotions. 2. Communication is the act of transmitting and receiving information. The sender uses certain channels to transmit information to the receiver and seeks feedback to achieve mutual understanding. 3. Communication is both interpersonal communication and communication between organizations. Communication is the process of transferring information, thoughts and emotions between individuals or groups for a set goal, and reaching a consensus agreement. It has three major elements: ① having a clear goal; ② reaching a consistent agreement; ③ communicating information, thoughts and emotions. The functions of communication for school management include: information transmission, emotional exchange, and control functions. The elements of communication include communication content, communication methods, and communication actions. In terms of its influence, the content of communication accounts for 7, with the smallest impact; the action of communication accounts for 55, with the greatest impact; the method of communication accounts for 38, ranking between the two. Konosuke Matsushita has a famous saying: "Business management used to be communication, it is communication now, and it will still be communication in the future." The real job of managers is communication. No matter when it comes, business management is inseparable from communication.
Question 3: How to understand the role of management communication and the importance of effective communication
Conceptually, management communication is the transfer of information, thoughts and emotions for a set goal. The process of communicating and reaching a consensus agreement between specific individuals or groups. Communication is a mixture of natural science and social science and is an effective tool for business management. Communication is also a skill, which is a person's ability to display his or her own knowledge, expression, and behavior. Whether they are corporate managers or ordinary employees, they are the core elements of corporate competitiveness. Good communication is undoubtedly the prerequisite for the smooth progress of all corporate work. The importance of effective communication in corporate management is mainly reflected in: 1. Accurately understand company decisions, improve work efficiency, and resolve management conflicts. Company decisions require an effective communication process to be implemented. The communication process is the process of conveying the understanding of the decision. The accurate, clear and concise expression of decisions is the prerequisite for effective communication, and the correct understanding of decisions is the purpose of effective communication. When a decision is issued, the decision-maker must have necessary communication with the executor to achieve a complete understanding of the decision, so that the executor can accurately implement the decision and avoid execution errors caused by misinterpretation of the decision. Communication among group members of an enterprise includes mutual material help, support and emotional exchange and communication. The communication of information is a bridge between individuals with the same purpose in the enterprise and those who collaborate in the enterprise.
The same information will have different effects depending on the recipient. The filtering, retention, ignoring or distortion of information is determined by the recipient's subjective factors and is the result of the interaction of his environment, location, age, education level, etc. Since there are differences in information perception, effective communication is needed to bridge this difference, so as to reduce the loss of time and money caused by human subjective factors. Accurate information communication will undoubtedly improve our work efficiency, allowing us to abandon some unnecessary work and achieve ideal work results in the simplest and most direct way. In order to make decisions closer to market changes, the information process within the enterprise must also be decentralized, so that communication within the organization can go down to the lowest level of responsibility, upward to senior management, and circulate horizontally throughout various departments and groups of the enterprise. between. In the process of information flow, various contradictions and obstacles will inevitably arise. Only effective communication between departments and employees can resolve these contradictions and make the work proceed smoothly.
Question 4: How do managers communicate? The following information is reproduced for reference
How do managers communicate effectively?
Communication is important to the company and individuals, especially at all levels. The work of managers is of great significance. There is a saying in management today that management is communication, and any problem can be solved or improved through communication. As a manager, what abilities are the most important? Many management experts and heads of large companies unanimously gave the same answer: communication skills. As a qualified supervisor, communication ability should account for 80%, while other abilities only account for 20%. Supervisors who have not received relevant training and training generally lack communication awareness and ability. Therefore, supervisors at all levels need to discover and pay attention to the important role of communication, and raise their awareness of communication and improvement of communication skills to a strategic level to strengthen it. Only then can we progress faster, and the company can develop smoother and more efficiently.
4. Content of communication
When the 11 communication opportunities listed above arise, supervisors need to communicate with employees on the corresponding content. In addition to communication for the above-mentioned specific content, supervisors at all levels can also communicate effectively with their employees at any time in the following seven aspects:
1. The company or department’s phased work priorities and directions. When informing employees about the company's or department's work priorities and directions, you can ask employees to analyze how they should cooperate with the work, what are the specific plans, what difficulties they may encounter during the implementation process, and what help is needed, etc.
2. Major events of the company or department, such as the signing of important contracts, major breakthroughs in business performance, praise and widespread recognition of departmental work, etc.
3. Specific aspects of outstanding performance of the company, department or individual. Especially the shining points of individual employees at work. As managers, we must be able to discover and express praise clearly. It can be a very small aspect. As long as we are good at discovering, every employee has many advantages that we have not discovered or failed to recognize. Get the most out of it.
4. Aspects that need improvement in the work of employees or departments and specific improvement plans. Some work may be done well, but it is not perfect. Others may do it better. As a supervisor, you can guide employees to further strive to achieve better results, or discuss with employees the direction of improvement and the feasibility of improvement plans.
5. Clarify expectations for the work of subordinates and clearly explain the importance of their work to the company and department. Supervisors should communicate with employees frequently to express your recognition and appreciation for their work and how you expect them to work. In daily work, pay attention to discovering the points of contact between employees' work and the company's overall work, especially the key points of phased work, and explain the impact and importance of their work completion effects on the company's overall work completion, so as to strengthen employees' attention and love for their jobs. Enhance its sense of mission.
6. Your own suggestions and personal experiences on working methods and ideas.
Employees may have imperfections in their work. As a supervisor, you should give more suggestions to employees. You can give reminders on working methods and ideas, and tell employees how you handled similar problems when you encountered them as a reference.
7. Provide suggestions for problems and improvements in the work process of other departments of the company. As a method of discovering problems and understanding collaborative relationships with other departments, problems in internal collaboration links can be discovered in a timely manner. But this requires supervisors to master a principle and communicate only on specific facts. They can explain to employees what they know to eliminate misunderstandings and gaps, but they should not make blind inductions and summaries, let alone make rash comments without being divorced from the facts. Through communication, you can understand the internal collaboration status of the company, lay the foundation for improving collaboration efficiency, and avoid the spread of gossip and gossip.
The most important and common communication is performance communication. Here we will refine the content of performance communication. The content should include at least the following 6 aspects:
1. Stage Work goals and task completion status. The performance evaluation form, job description and work plan should be referenced to communicate on the completion of each job. The supervisor can discuss and determine the job responsibilities and completion of various indicators item by item. This is mainly to exchange views on employees' performance appraisal results in the past stage in order to seek to achieve mutual understanding.
2. Excellent performance in completing work is mainly to explore the shining points in the work of subordinates. It is best to list specific examples to prove it. This communication requires supervisors to pay attention to observing and discovering the outstanding aspects of employees in daily work, and to give timely praise and rewards to expand the positive impact of positive behaviors. To do this, the supervisor must first find out the shining points of employees, such as things that are not within the scope of employees' responsibilities (even small things...gt;gt;
Question Five: As a reserve cadre, please talk about how you understand the word management and how you understand management communication? What is management
Management is decision-making, planning, organization, and guidance to achieve a certain purpose. , implementation and control process.
The purpose of management is people. The essence of management is coordination, and the core of coordination is people. It is to aggregate various resources of the enterprise, make full use of the management function, and obtain the best return with the optimal investment to achieve the enterprise's established goals.
The specific content of enterprise management: 1. Plan management through forecasting. , planning, budgeting, decision-making and other means to effectively organize the economic activities of the enterprise around the requirements of the overall goal. 2. Organizational management establishes an organizational structure, stipulates duties or positions, and clarifies the relationship between responsibility and authority. Enable members of the organization to cooperate with each other and work together to effectively achieve organizational goals. 3. Material management: Planned organization of procurement, supply, storage, economical use and comprehensive utilization of various production materials required by the enterprise. 4. Quality management supervises, examines and inspects the production results of the enterprise. 5. Cost management focuses on the occurrence of all expenses of the enterprise and the formation of product costs, including cost prediction, cost planning, cost control, cost accounting, cost analysis, cost assessment, etc. . 6. Financial management manages the formation, distribution and use of fixed funds, working capital, special funds, profits, etc. of the enterprise. 7. Labor and personnel management manages labor and personnel in all aspects of the enterprise's economic activities. Carry out comprehensive planning, unified organization, system control, and flexible adjustment. 8. Marketing management. It is the management of product pricing, promotion and distribution in an organization. Various departments participate in various organizational decisions and problem solving to improve organizational productivity and achieve organizational goals. 10. Corporate culture management refers to the sorting out, condensation, deepening, and improvement of corporate culture under the guidance of corporate culture. Match the management lines and modules of company strategy, human resources, production, operation, marketing, etc.
Management communication, conceptually speaking, is the process of transmitting information, ideas and emotions between specific individuals or groups for a set goal, and reaching a consensus agreement. Communication is a mixture of natural science and social science and is an effective tool for business management. Communication is also a skill, which is a person's ability to display his or her own knowledge, expression, and behavior. Whether they are corporate managers or ordinary employees, they are the core elements of corporate competitiveness. Good communication is undoubtedly the prerequisite for the smooth progress of all corporate work. The importance of effective communication in corporate management is mainly reflected in: 1. Accurately understand company decisions, improve work efficiency, and resolve management conflicts. Company decisions require an effective communication process to be implemented. The communication process is the process of conveying the understanding of the decision. The accurate, clear and concise expression of decisions is the prerequisite for effective communication, and the correct understanding of decisions is the purpose of effective communication. When a decision is issued, the decision-maker must have necessary communication with the executor to achieve a complete understanding of the decision, so that the executor can accurately implement the decision and avoid execution errors caused by misinterpretation of the decision. Communication among group members of an enterprise includes mutual material help, support and emotional exchange and communication. The communication of information is a bridge between individuals with the same purpose in the enterprise and those who collaborate in the enterprise. The same information will have different effects depending on the recipient. The filtering, retention, ignoring or distortion of information is determined by the recipient's subjective factors and is the result of the interaction of his environment, location, age, education level, etc. Since there are differences in information perception, effective communication is needed to bridge this difference, so as to reduce the loss of time and money caused by human subjective factors. Accurate information communication will undoubtedly improve our work efficiency, allowing us to abandon some unnecessary work and achieve ideal work results in the simplest and most direct way. In order to make decisions closer to market changes, the information process within the enterprise must also be decentralized, so that communication within the organization can go down to the lowest level of responsibility, upward to senior management, and circulate horizontally throughout various departments and groups of the enterprise. between. In the process of information flow, various contradictions and obstacles will inevitably arise. Only effective communication between departments and employees can resolve these contradictions and make the work proceed smoothly. 2. The means of transitioning from superficial problems to substantive problems. Enterprise management pays attention to practical results. Only from the actual problem...gt;gt;
Question 6: What is management communication? Management communication refers to communication The entire process of transmitting information to the other party in order to obtain the reaction and feedback of the communication partner. In the communication process, all that is passed between communicators are some symbols, not the message itself. Good communication is often misunderstood as reaching an agreement between the communicating parties rather than an accurate understanding of the meaning of the message.
That is to say:
Only by communicating well with others can we be understood by others;
Only by communicating well with others can we obtain the necessary information ;
Only by communicating well with others can we obtain the full help of others. As the saying goes, "Those who can do this will have a safe road, and those who cannot do this will be alone."
Question 7: What is communication? What does communication mean? What is communication? Communication is the process of transmission and feedback of thoughts and feelings between people and between people and groups, in order to achieve consensus of thoughts and smooth feelings. Communication is the process of transferring information, thoughts and emotions between individuals or groups for a set goal, and reaching a consensus agreement. Its three major elements are: 1. Have a clear goal; 2. Reach a consistent agreement; 3. Communicate information, thoughts and emotions. 2. Communication is the act of transmitting and receiving information. The sender uses certain channels to transmit information to the receiver and seeks feedback to achieve mutual understanding. 3. Communication is both interpersonal communication and communication between organizations. Communication is the process of transferring information, thoughts and emotions between individuals or groups for a set goal, and reaching a consensus agreement.
It has three major elements: ① having a clear goal; ② reaching a consistent agreement; ③ communicating information, thoughts and emotions. The functions of communication for school management include: information transmission, emotional exchange, and control functions. The elements of communication include communication content, communication methods, and communication actions. In terms of its influence, the content of communication accounts for 7, with the smallest impact; the action of communication accounts for 55, with the greatest impact; the method of communication accounts for 38, ranking between the two. Konosuke Matsushita has a famous saying: "Business management used to be communication, it is communication now, and it will still be communication in the future." The real job of managers is communication. No matter when it comes, business management is inseparable from communication.
Question 8: The eight major contents of management communication. According to the nature, size and importance of the management communication content, as well as the scope of its communication coverage, the content of management communication can be divided into the following eight categories or levels. communication.
1. Emotional communication
Management communication of emotional content is an extremely basic, basic but very important communication that the author spends a lot of time on in actual management. Human beings are animals with self-feeling, emotions, emotions, interests, hobbies, preferences, and habits. They are intelligent resources in the hands of business managers. Marx once regarded it as a variable cost with high output efficiency and benefit elasticity. Modern human resource management science regards it as the decisive factor in the comprehensive competitiveness and core competitiveness of enterprises, and even places people higher than information. , the first factor of knowledge is height. Because the productivity of information, knowledge, technology and any other resources all depends on the effective work of people. Because people have emotions, emotions, personal limitations and preferences, they are not always rational at work. Therefore, understanding, channeling, and regulating people's emotions must be an important task in management and communication.
A famous American management scholar once said that there should never be fear in organizations. He was talking about emotional and sensory communication in business management. In enterprises, people will have some negative and destructive emotions and emotions due to various reasons within themselves, the outside world, and within the enterprise. Bad emotions and feelings can interfere with employees' normal motivation and productivity. And good and excellent emotions, such as trust, pleasure and other positive feelings and emotions, help to bring out the maximum potential of corporate employees. Thereby indirectly improving and enhancing its production efficiency and effectiveness. American Napoleon Hill's "The Encyclopedia of Success" and the famous entrepreneur and management scientist Carnegie's "The Encyclopedia of Human Weakness" and other works require that anyone in the enterprise should first learn to communicate with their own emotions and emotions, and constantly encourage themselves Cultivate positive attitudes and emotions, eliminate and resolve negative emotions and feelings, so that you can always maintain a good state and help miraculously increase work performance.
In corporate management communication, sending a friendly smile to colleagues, gently hugging or patting the shoulders of close colleagues, etc., is a kind of emotional communication. Obviously, in order to create and maintain a good interpersonal working environment, and to generally improve the work enthusiasm and performance of corporate employees, emotional communication is a very basic, daily and important basic management communication work for enterprises. On the surface, emotional communication does not seem to be related to the functions and goals of corporate management, but practice has shown that the power of emotional management communication is so great that the first management communication skill that employees and managers need to learn should be emotional communication skills. Without this skill, one will not be a competent employee or manager.
2. Operational business information communication
In corporate management communication, in addition to a large amount of emotional communication, there is also another type of communication at the business or work level. Basic, regular, and important management communication is the communication between people of basic and basic business information about how they work, how they should work, and how they are currently doing. The author calls it operational business information communication. Operational business information communication is actually a task that occurs every moment in enterprise management and must occur very well. The daily operation of the enterprise depends on it to be maintained normally and effectively.
This type of management communication can be divided into three categories of communication: work instructions, work opinions and work suggestions according to its different content.
Supervisors must clearly issue work instructions to their subordinates. Without clear work instructions, subordinates will be confused and confused, unable to prioritize their work, wasting resources and reducing output. Employees at all levels of the company are not without opinions and ideas about the work instructions they receive. Especially in the process of executing work instructions, new problems may arise that need to be reported upward, or the work execution status should also be reported upward as required. All these opinions, ideas, progress reports, and problem reflections constitute the second largest issue in the author's opinion. Class operational business information communication: communication of work opinions. When employees at all levels of an enterprise implement work instructions, they often have their own independent business thinking. They can often form their own opinions on their own and other people's work, and even the local and overall work of the enterprise based on their own practice, observation and thinking. Unique, even creative, new ideas and rationalizations. This constitutes the third major category of operational business information communication: communication of work suggestions.
In modern enterprise management, knowledge employees and knowledge content are constantly increasing in the process of enterprise production, operation and management, the enterprise organizational structure is becoming increasingly flat, and decision-making authorization is along the organizational structure...gt ;gt;
Question 9: How to correctly understand management. In fact, there is no standard definition of management so far. I personally believe that management is an art and requires continuous research and innovation by managers.
Here are some descriptions of management.
Management refers to the process of managing an organization and utilizing its various elements (people, finances, materials, information, and time and space) to accomplish the goals of the organization with the help of management methods.
(1) The management subject is an organization, which may be a country or a unit; it may also be a formal organization or an informal organization.
(2) Management entities include five elements: people (decision makers, executors, supervisors), finances (funds), things (land, production equipment and tools, materials, etc.), information (Management mechanisms, technologies and methods, and various information for management, etc.), time and space (time point and duration, geographical location and spatial range).
(3) The means of management include 5 aspects: coercion (war, political power, violence, robbery, etc.), exchange (exchange of wishes of both parties), punishment (including material and non-material; including coercion) , legal, administrative, economic, etc.), motivation, communication and persuasion.
(4) The management process includes 6 links: determination of management rules (organizational operating rules, such as charters and systems, etc.), allocation of management resources (staffing, division and determination of responsibilities, equipment and tools , space and other resource allocation and allocation), goal setting and decomposition (such as planning), organization and implementation, process control (inspection, supervision and coordination), effect evaluation, summary and processing (rewards and punishments).
Different definitions of management:
1. Management refers to the people-centered management of people-centered activities through planning, organization, command, coordination, control and innovation under specific environmental conditions. The process of effective decision-making, planning, organization, leadership, and control of the human, material, financial, information and other resources owned by the organization in order to achieve the established organizational goals efficiently.
2. Management is an activity process composed of functions such as planning, organization, command, coordination and control.
3. The original meaning of a tube is a long, slender and hollow thing whose surroundings are blocked and the center is accessible. To block it is to block it; to make it passable is to be sparse. Tube means there is blockage and loosening, and a combination of loosening and blocking. Therefore, Guan not only means to dredge, guide, promote, affirm, and open; it also means to limit, avoid, constrain, deny, and close. [1] The original meaning of Li is to analyze along the lines of jade; it represents the principles of things and the laws of development, including the meaning of reasonableness and logic [1] . Management is like controlling water, it is just about removing blockages and complying with the rules. Therefore, management is the thinking and behavior of rationally sparing and blocking [1].
——"Minimalist Management: Chinese Management Operating System"
4. Management in a broad sense refers to the application of scientific means to arrange and organize social activities so that they can be carried out in an orderly manner. Its corresponding English is Administration, or Regulation. Management in a narrow sense refers to a series of planning, organization, coordination, control and decision-making activities implemented to ensure all business activities of a unit. The corresponding English is Manage or Run.
5. Frederick Winslow Taylor, the "Father of Scientific Management", believes: "Management is knowing exactly what you want others to do and getting them to do it in the best way. ", ("Principles of Scientific Management"). In Taylor's view, management is about directing others to work in the best possible way.
6. Nobel Prize winner Herbert A. Simon’s definition of management is: “Management is decision-making” (“The New Science of Management Decision-Making”).
7. Peter F. Drucker believes: "Management is a kind of work, which has its own skills, tools and methods; management is an organ, which gives life to the organization. It is an active, dynamic organ; management is a science, a knowledge that is systematic and applicable everywhere; at the same time, management is also a culture” ("Management - Tasks, Responsibilities, Practices") [2]
8. After Henri Fayol gave the concept of management in his famous book "Industrial Management and General Management", it had an impact on the development of Western management theory for a whole century. Have significant influence. Fayol believes that management is an activity common to all human organizations. This activity consists of five elements: planning, organization, command, coordination and control. Fayol's views on management were highly praised and affirmed by later generations, forming the management process school. Koontz was the inheritor and promoter of this school of thought after World War II, making it popular all over the world...gt;gt;
Question 10: What is information communication? How to understand it? Information communication refers to the process by which interpretable information is transmitted from the sender to the receiver. Specifically, it is the process of exchange of thoughts, feelings, concepts, and attitudes between people, and the process of mutual exchange of information.
To accurately understand the meaning of information communication, you need to pay attention to the following points:
(1) Information communication is first the transmission of information. If the information is not transmitted, information communication does not occur. .
(2) Successful information communication requires not only the information to be transmitted, but also to be understood.
(3) The subject of information communication is people, that is, information communication mainly occurs between people.
(4) Since various information communications in the management process are interrelated and intertwined, managers regard various information communication processes as a whole, that is, a management information system.