[The fourth lecture of Qiwei class? 1080 words? Total 654 1 word]

Recently, I saw an application requirement in a recruitment information: find the reason from the inside. What does this mean?

In fact, if you encounter any problems, you should start from yourself to find the reasons, not blame the external environment or others.

Then why is there such a requirement?

Today, a friend talked to me about his work, looking for examples of internal factors.

As a real estate agent, a friend first recommends a house 1 according to the customer's needs, but the house will expire in half a month, and the customer feels that it will take a long time.

Then he recommended Room 2. After the client paid the agency fee, the owner suddenly changed his mind and asked for a series of supplementary terms. Its essence is that the owner thinks the price and rent are low, but it is not easy to raise the price, so it is difficult from the details.

The customer disagreed and the order was not completed. Moreover, the customer rented the original house 1 from a friend and colleague, so that the friend can refund the agency fee immediately instead of going through the refund process of the agency.

My friend had no choice but to run the bill, but also paid the agency fee out of his own pocket. And I spit out my client's bad luck recently.

I asked him, what did you do after the owner temporarily put forward additional terms?

He said: "The landlord just thinks that the rent is low 100 yuan, but the market price difference is normal. I will let the customer communicate directly with the owner to ensure that nothing is damaged, but the furniture and appliances that are not artificially damaged should also be borne by the owner in principle. "

I asked, "If the two sides can communicate well, do they still need an intermediary?" ? Why not mediate and pass it on to others? "

My friend was speechless for a moment.

I asked again, "This won't work. We should find another house. Why do customers look for your colleagues to find a house? " ? And it was the first time you recommended it to his house? "

"Don't mention it, I also feel quite awkward. Are you playing me on purpose? The customer didn't want to sign with me at first, but later met such a changed owner. " My friend was filled with indignation.

Regardless of whether such a small order of several thousand dollars is worth being framed. Even so, the workplace can only do so, and prevarication and blame will never solve the problem.

At this point, you should look inward for reasons. Ask yourself first, what did you do wrong in the whole process?

In the process of communicating with the owner, why didn't you find the owner so sensitive to the price? Have you ever thought about how to comfort the owners after they change their minds? Have you found out the master's psychology?

Similarly, when communicating with leasing customers, have you considered the customer's psychology? When there is a problem, we should try our best to help customers solve the problem, instead of pushing the difficult things to customers. This is enough to make customers doubt the professionalism of their friends, so even if they change rooms, they no longer trust their friends.

These most obvious things have never occurred to me. The first time to complain about their grievances, even emotional instability, customers, owners, colleagues are not satisfied. This is a big mistake.

Everyone will encounter all kinds of problems in their work and life, and thinking about problems should start from themselves first. Did I do it? What did I do wrong? How can I improve it if I do it again? Only in this way can we continuously improve and make progress.

Of course, this does not mean that you are hard on yourself and wronged yourself. On the contrary, after doing this, it is more conducive to distinguishing right from wrong, knowing yourself, knowing people and knowing the environment.

At present, everyone works as a team, not alone, so it is a compulsory course for everyone to communicate with others, push things forward and solve problems.

No job is easy, growth is necessary, and it is necessary to seek internal factors.

【 Chapter IV of Qi Annual Writing Camp 】