1. Personal position work summary example

In the past year, the General Department has focused on the concept of strengthening management and continuously improving work of the service company, highlighted the key points of work, and strived to enhance work initiative and Creatively give full play to the functions of "advisory, organization, coordination and service" of the General Department, give full play to the work of the General Department, connect the upper and lower parts, coordinate left and right, coordinate internally and externally, and communicate with all parties. The work of the General Department represents the image of the company in every detail. Now we will work The report is as follows

1. Work Review

1. Strengthen self-construction and standardize administrative housekeeping to promote the standardized and orderly operation of the General Department. The General Affairs Department first worked hard on system construction and conscientiously managed administrative housekeeping to improve the level of housekeeping. First, the company's administrative management system has been modified and improved, including the sending and receiving documents, document circulation system, advance planning system, canteen management system, vehicle management system, telephone fee, luggage fee fixed subsidy system, etc. to gradually improve the efficiency of housekeeping management. The second is to establish a high degree of service awareness and consciously implement it into the details of each work. The general department can obey and serve the overall situation.

2. Effectively carry out human resource planning personnel recruitment, talent training and development, employee performance and salary management, and legal labor relations management

The General Department received 103 resumes in 20xx* **Organized two large interviews and countless small interviews, and hired 34 people and 16 interns.

In 20xx, the General Department was mainly responsible for the CI planning and organization and implementation of Shuimentang Hotel. At the same time, it assisted the Jiaohe Kaidi Biomass Project Department in CI implementation. The current CI work of Shuimentang has basically come to an end. The CI image implemented in the China Construction Sixth Bureau's Corporate Image Visual Identity Specification Manual will be rectified and improved and a rectification record will be issued. We will strive to strictly follow the implementation of the China Construction Sixth Bureau's image and strive to meet the requirements of the Huangshan Cup and Bureau CI Gold Award.

Siji always maintains contact with the human resources department of the head office and serves as a communication bridge between superiors and subordinates. He also frequently logs onto the Engineering Bureau platform to pay attention to the engineering bureau’s dynamics and information releases, and downloads and publicizes various documents.

2. Shortcomings in the work

The department’s work is complex and not bold enough. It is necessary to change the working methods in the continuous learning process and constantly innovate and improve.

1. Strengthen learning, improve one's own quality, improve work efficiency, and be a good staff assistant to the leader.

2. Strengthen coordination and improve service quality to better serve all colleagues.

3. Strengthen system construction and improve the company's various management systems to bring the company's work to a higher level.

4. Strengthen the training and education of staff to establish a vibrant and combative work group.

5. Strengthen the rational allocation of company organizations and rationally adjust existing organizations based on the actual needs of leadership work so that each department and each staff member can perform their duties, perform their duties, and improve overall work efficiency. .

3. Work plan for this year

1. Establish and improve various rules and regulations 1. Responsible for the improvement and implementation of various administrative office management systems within the company. 2. Understand the implementation status of the trial management system and provide timely feedback, conduct research, demonstrate and modify and improve problems that arise. 3. Promote and explain the management system to all employees.

2. Perform administrative duties conscientiously. It is necessary to strictly follow the standards for document issuance, improve the quality of document issuance, ensure that documents are sent, received, circulated, and sent for review in a timely manner, clarify the seal management procedures, improve the use of registration systems, and prohibit the occurrence of seals without registration or approval. Improve various rules and regulations, and act in accordance with various systems to ensure that documents are received in an orderly manner. Standardize, handle things in a systematic and disciplined manner, and all work has rules and evidence to follow.

3. Work hard to do new functional work. We must study in advance the reception work arranged by the leadership, constantly strengthen personal cultivation, consciously improve reception standards, and use the Internet to learn other things.

The company's advanced working methods in reception work strive to adapt to the needs of reception work and establish a good image of the company.

2. Sample essay on personal job work summary

In the past week, as the temperature has risen. All things are revived, the earth is warm and flowers are blooming. The sales work of our Red Dragonfly store has also begun to be intense and orderly hard and busy as the temperature gets warmer.

As the old saying goes: sharpening the knife will keep you from chopping firewood. Even in today's social work, it also profoundly guides and reminds us. On the basis of active work, we must first find the correct ideological direction, that is, we must have a clear sense of consciousness and a positive work attitude before we can put it into the practice of hard work. Make it twice the result with half the effort and achieve good results.

Look back on your work this week, ask yourself, and summarize frankly. There are still deficiencies in many aspects. Therefore, it is necessary to strengthen one's work thinking, correct consciousness, and improve the methods, skills and business level of monopoly sales work in a timely manner.

First of all, in terms of shortcomings, summarize from its own reasons. I think I still lack the skills to strongly persuade customers and impress their purchasing psychology to a certain extent.

As a salesperson in our Red Dragonfly store, our primary goal is to build a bridge connecting our products and customers. Create business results for the company.

Under the guidance of this direction, it is particularly important to use sales techniques and language to impress customers and stimulate their desire to buy. Therefore, in future sales work, I must work hard to improve my skills in persuading customers and impressing their purchasing psychology. At the same time, we should combine theory with practice and continuously accumulate valuable experience for the next stage of work.

Secondly, pay attention to the details in your sales work, and remember the wise saying in sales theory that the customer is God. Use your sincere smile, clear language, detailed promotion, and considerate service to conquer and impress consumers' hearts. Let all customers who come to our Red Dragonfly store come with joy and leave with satisfaction. Establish the high-quality spirit of the staff of our Red Dragonfly store, and also establish the high-quality service brand of our Red Dragonfly.

Once again, we must deepen our work and business. Be familiar with the item number, size, color, and price of each shoe. Be thoroughly familiar with it. Learn to face different customers and use different promotion techniques. We strive to enable every customer to buy satisfactory products, and strive to increase sales volume and improve sales performance.

Finally, correct your mentality. The adjustment of his mentality made me understand better that no matter what I do, I must try my best. The presence or absence of this spirit can determine a person's future career success or failure, and this is especially true in our exclusive sales work. If a person understands the secret of avoiding toil at work by working hard, then he has mastered the principle of achieving success. If you can work with a proactive and hard-working spirit, you can enrich your life experience no matter what sales position you are in.

In short, through a theoretical summary of my work this week, I also found that there are many shortcomings. At the same time, I also accumulated experience in future sales work for myself. The thoughts were sorted out and the direction was clarified. In my future work, I will take the company's exclusive business philosophy as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, and strive to receive business training and learn business knowledge. and increase sales awareness. Be down-to-earth, work hard, and do your best for the development of the company!

3. Personal position work summary essay

When I first started working as a salesperson, my performance was very poor, but I explained to myself: " I won’t?, because xx, my plan is not completed, because xx.” I am always making excuses and complaining. But I never realized that while making excuses for myself, I had become quite negative. At that time, the culprit was himself. It’s also interesting to talk about my transformation. A lyric I overheard inspired me a lot: “To make life more beautiful, you have to work hard to be lucky.” From then on, "you have to work hard to be lucky" was deeply engraved in my mind. Whenever I fail and feel down, I will secretly encourage myself. I firmly believe that as long as I put in the effort, there will be rewards. I began to treat customers with a very positive attitude and was willing to use my brain to think of ways to follow up with customers. Facts have proved that as a result, I was much more successful than before.

1. Put customers first, arrange time reasonably, and do business with valuable customers

As a salesperson, our time is limited, and all customers who come to the store have I hope to close the deal, but I will not let go of any of them in one day, thus wasting a lot of time on those customers who insist on cooperating later due to objective reasons. The first thing is to classify the customers so that you can find some top customers in the shortest possible time.

2. Know the enemy and understand yourself, first understand the customer, and then let the customer understand us

After the first intimate contact with the customer, we will definitely meet many Difficult customers and misunderstandings can also cause overstocking problems. When encountering such obstacles, we cannot complain to the customer first, because he does not understand us enough. In fact, it is possible for us to win back these customers. Although the success rate cannot be reached, after our efforts in some ways, it turns out that we can win back most of the customers. How to understand the customer first? Then we must first treat them differently. For new customers who are resistant, the key is not to pay too much attention to what they say, and you may even think that they are just an excuse (don’t forget, the customer’s thoughts will change at any time). It’s changing, there are never static customers). We just need to remember that we have to tell him the advantages and highlights of our product. You will be surprised to find that the attitude of your guests slowly changes, so here is your opportunity!

3. Continuously update, constantly surpass, continue to grow, and be ready to go

The saw will become dull after being used for a long time. Only after re-sharpening will it become sharp again. As a salesperson, if we don't know how to improve ourselves at any time, one day we will fall from the so-called glory of the past to the bottom. It is very important for us to absorb new knowledge elements in a timely manner. In addition to books, I think it is very important to study hard at work. I believe that a person's ability is always limited. It is important for our colleagues to share their extensive experience with each other. I can use it on similar clients next time and we'll be more confident of success. We can also learn knowledge from our peers, so that we can "know our enemy and ourselves, and be able to fight without danger" and put ourselves in a favorable position in the competition.

We must constantly surpass ourselves. Remember one sentence: Don't compare yourself with your colleagues. This will only make you greedy and dissipate your energy. Compete with yourself. While you are constantly surpassing yourself, it is very likely that you have surpassed others, and you have not easily reached a peak under any vicious pressure.

4. Personal position work summary example

Looking back on the customer service department of the property company in the first half of 20xx, it can be said to be a half year of further development and a half year of continuous improvement and improvement of various management functions. Among them, the property customer service department has received the care and support of the company leaders, and also received strong assistance from other departments. After half a year of hard work by all customer service staff, the work of the customer service department has made great progress compared with the previous year. Progress has been made, and various work systems have been continuously improved and implemented. Looking back on the customer service work in the past six months, there are gains and losses. The customer service work in the past six months is summarized as follows:

1. Deepen the implementation of the company's rules and regulations and the customer service department's systems

Various rules and regulations that were initially improved in the first half of 20xx On the basis of the system, the focus in XX is to deepen the implementation. To this end, the customer service department deepens its understanding and understanding of property management based on the company's development status. The customer service department also promptly adjusted the relevant systems for customer service work in order to better adapt to the new situation.

2. Integrate theory with practice and actively carry out training for customer service personnel

Under the personal guidance of the property company for many times, our department has established the most basic image of customer service personnel, and from the property management The most basic concepts of management, the communication skills of property personnel, and all aspects of property management work, combined with the comprehensive knowledge of relevant laws and regulations, carried out more systematic training and learning.

3. Handling of daily repair reports

According to the "Daily Work Record", record the owners' calls, visits, complaints and service matters, actively dispatch work according to the different content of the repair report, and strive to complete the work in the shortest time Solve the problem within time. At the same time, follow-up visits will be made in a timely manner based on the completion status of the repair report.

Customer service handled a total of xx calls for repairs throughout the year, solved xx faults of various types, eliminated the original construction problems, and solved the repair faults at a rate of xx%; *** received xx calls for complaints and handled them in a timely manner. Feedback xx.

IV. Information release work

*** A total of xx written notices will be issued to customers. Use the SMS group to send a total of xx notifications, so that the notifications are timely and detailed, with clear expressions and accurate wording. At the same time, we actively cooperate with the content of the notifications to provide relevant explanations.

5. Collection of property fees

According to the charging notice issued by the company, actively carry out the explanation and notification of property fees, and do a good job in collection work.

6. Collection of water and electricity bills

Do a good job of reading meters at home for the first time. While completing the monthly water and electricity meter reading work on schedule, complete the monthly water and electricity bill data entry and accounting in a timely manner. After printing the payment notice, post the payment notice to each household on time. Users who fail to pay on time will be urged to pay, and water will be cut off for those who are overdue.

7. Establishing and improving owner files

xx owner files have been completed and updated, and owner electronic files have been continuously supplemented and organized. A total of xx people have been processed for access control cards, and a total of xx people have been registered for apartment occupancy. Apartment occupancy certificate (required for temporary residence permit) for a total of xx people.

8. Shortcomings, problems discovered and difficulties encountered in the work

1. Since our department has not received professional property management training, the knowledge about property management is still limited. Systematic learning is required, and service standards and communication skills must be further strengthened.

2. The follow-up and feedback on some repair reports were not timely enough.

3. The timing, methods and methods of collecting various property fees are not perfect.

4. Customer service work is stressful, and employees’ physical fitness and self-psychological adjustment abilities need to be continuously improved.

5. The construction of spiritual civilization, such as carrying out various forms of publicity and organizing cultural and entertainment activities for owners, has not yet been organized and carried out.

We are full of confidence and hope in the first half of XX. In the new half year, we will definitely strengthen our study, provide standardized, fast and effective services under the direct leadership of the property company, and do a good job in reception. Improve property service quality.

5. Personal position work summary sample

Time flies, and my internship as a front desk customer service in xx company has come to an end. Before the internship, some people said that internship is a very painful thing, and some people said that internship is a very enjoyable process, but I said that internship is a painful and happy process. This is the feeling I got after I entered xx company as an intern. Although many people don't agree with it, I really experienced this feeling. Maybe it's because of my love for this job, or maybe it's because of my dedication and seriousness to my job. But no matter what, during the internship, all the difficulties and hardships I encountered in the end made me grow and improve. Therefore, I regard it as a process of tempering and exercising myself, and it is also a painful and happy process. Next, I summarized my work experience as an internship front desk during my internship in xx as follows.

1. Maintenance of image and temperament

The work at the front desk is actually very simple, but it is not easy if you want to persist for a long time. For example, you must keep your makeup exquisite every day, and your clothing must meet the company's strict requirements for the front desk. When I was in school, I always had a more casual style, so I didn’t have too many requirements or particularities about dressing up. So I still put in a lot of effort and effort to maintain this image and good temperament every day. Change your usual casual style and take your daily makeup and dressing seriously. Learn the makeup techniques in the beauty videos and carefully study professional style dressing and attire. Before going out every day, carefully check where you are not decent enough, where you are not generous enough, and try your best to show customers the noble image of our company.

2. Etiquette learning

Moreover, as a company’s front desk, you must not only pay attention to your own image and temperament, but also show our company’s good etiquette to customers. , giving customers a good experience. Therefore, during my internship, I participated in many etiquette trainings. During the training, I carefully learned all kinds of etiquette knowledge and skills needed in the workplace, and then applied them to actual jobs. Including the training of various standing and sitting postures, including the learning of various etiquette for receiving customers, I have worked hard to try and master them.

This three-month internship period is over. During this internship, I not only learned a lot about the position, but also learned a lot about how to deal with people, so I am grateful to these three For everything I have learned in the past month, I am also grateful to the company for giving me this opportunity to progress and grow. I will continue to work hard in the next work and continue to work hard.