Touching the details of patient service article 1: touching the details and touching the life? Love is on the left, sympathy is on the right, walking on both sides of life, sowing seeds and flowering at any time, decorating this long journey with flowers, so that pedestrians who wear branches and brush leaves will not feel pain and tears, but will not feel sad? Inscription? backbone
On the morning of April 14, outside the emergency department, a real rescue suddenly came without warning?
A 77-year-old man had a heart attack and was brought by an ambulance. Wang Wenzhen and the nurses in the emergency department quickly cooperated with the doctor for rescue. Oxygen inhalation, venous access, ECG monitoring, atrial defibrillation? One hour per second, the condition of the elderly is initially controlled and the danger is reduced. At the moment, Wang Wenzhen's forehead was full of sweat, and she gasped. This is the truest working state of our emergency nurses! ?
Walk out of the emergency room, stroll along Yulanxiang Road, have a long talk with her and record her true confession?
? The patient finally came back to life, but the car was only slightly hit by a small stone, and the patient's heartbeat suddenly disappeared. People's lives are sometimes so fragile? After 22 years as an emergency nurse, the biggest feeling is that life is actually very fragile.
I remember one year, when a person was diving, his head and cervical vertebra were injured and he was dying of drowning. We rescued him with an ambulance, and we finally came back to life, but the car was only slightly bumped by a small stone, and the patient's heartbeat suddenly disappeared? Human life is sometimes so fragile. Therefore, doctors and nurses in the emergency department have the primary responsibility to save lives, not only to seize the time and speed, but also to deal with them correctly. Speaking of which, I think of my father. /kloc-When I was in nursing school at the age of 0/6, my father suddenly had a heart attack and was taken to the hospital at night. But at that time, the emergency doctors and nurses in his hometown hospital were unprofessional, which made him wait for a long time and let him go upstairs and downstairs without even giving him a pill. Two hours later, my father died. Acute myocardial infarction is particularly painful. After his father died, his mother found that his shirt and underwear were soaked with sweat. That year, my father was only 48 years old? At that time, I thought that if the medical staff handled it decisively, promptly and correctly, my father might not have left me so early. As a nurse, I must do my duty and not let this avoidable tragedy happen. So emergency nurses have a taboo word:? A moment, please. ? This usually sounds nothing, but emergency patients will sound uncomfortable, and they will think: I am in an emergency. Why are you not in a hurry? We usually stay for 5 minutes and feel nothing, but the patient's psychological waiting time is longer than the actual time. Remember an article in Reader in which Einstein explained this to others? Relativity? Lovers in love, five minutes is like five seconds, but sitting on the stove for five minutes is like five years. Race against time is the characteristic of emergency department. I told our nurse that you should be familiar with the doctor and even know which side of the doctor's ear is good and which side is bad, so that waking the doctor can save time. In the emergency room, every minute is life. I often tell our nurses that there is a simple sign to measure whether the emergency department of a hospital is good or not and whether our nursing work is good or not, and that is to ask yourself. If your family has an acute disease, would you like to see a doctor in our emergency department?
? The patients who come to see the emergency department are very anxious. Everyone is polite at ordinary times, but when they are in a hurry, they may lose their minds. Our professional characteristics require us to bear the burden of humiliation in fatigue? The patients who come to see the emergency department are very anxious. Suppose today is New Year's Eve. Thousands of families and Meimei called and texted to say Happy New Year. However, there are many patients who come to see the emergency department on New Year's Eve every year, and emergency nurses may meet any patient. Firecrackers, fireworks, drinking too much, falling down, fishbone stabbing your throat, eating badly, upset your stomach? Can you tell me why these people are so annoying during the Spring Festival? Who is sick and who suffers, and the illness will not pick the time? Therefore, the emergency department is originally a place prone to disputes. On the one hand, it is a critically ill patient, on the other hand, it is an emotional family member. Everyone is polite at ordinary times, but when they are in a hurry, they may lose their minds. To tell the truth, the door of our emergency room was kicked several times and the TV was smashed? But I never thought patients would come to us. A good emergency nurse must understand that our professional characteristics require us to bear the burden of humiliation in fatigue, learn to put ourselves in the shoes and understand the feelings of patients, especially their families.
I remember a couple who were about to get married. The young man is driving a motorcycle in front and the girl is riding in the back. There is a wire in the air. The young man saw it and bowed his head. The girl in the back didn't see it. The wire is like a knife. Suddenly? Happiness is gone, and disaster is coming, just in a flash. Do you think this young man can stand it? As the saying goes, joy begets sorrow, and when sorrow reaches the extreme, he will get angry and think: how can I catch up with such a thing! ? He will feel that he is the most unfortunate person in the world, and others are better than him. When he got to the hospital, he didn't like anyone. He said a few words and did an excessive thing. Can you not understand him?
In this regard, our emergency nurses have done a good job. A little nurse was kicked by an anxious patient. A little girl of eighteen or nineteen is the apple of her parents' eye at home and has never been beaten since she was a child. I'm sorry, and I'm afraid the little nurse can't stand quarreling with the patient, so I comfort her. Unexpectedly, the little nurse smiled and said, it's okay. I won't care. He's a patient! ? This sentence made me particularly moved. Another time, a patient was in a hurry. He tore off the badge of one of our nurses and threw it on the ground, swearing. Without saying anything, our nurse picked up the badge, hung it up again, tidied up her clothes and gave the patient an injection with tears in her eyes. The patient was embarrassed and went to the hospital to praise the nurse. I am especially proud of this nurse after I know this.
? The patient is very cute. White-haired old people should arouse our tenderness, naive children should impress our compassion, and pregnant women with butterfly spots on their faces should let us pay sincere respect?
Working as a nurse in the emergency department for a long time, you will find that the patients are actually very cute. I remember when I first transferred to the emergency department, I was very busy on duty one night. A young man has a deep wound on his hand and needs a tetanus shot every 20 minutes. At this time, another parturient came, lying in bed moaning, and I had to go to the obstetrician at once. The young man looked at me running around upstairs and downstairs and said with emotion, I really can't live without you this night! ? This sentence made me particularly moved, and I ran more happily. Sometimes, patients are quite humorous. When I was pregnant, I had a bad reaction and vomited badly. On duty, a patient vomited, but he said to me, nurse, you vomit first. ? Sometimes patients are cautious and even sad. Paralytic patients always refuse to eat. I thought he wanted to kill himself. Later, I learned that he was afraid that defecation after meals would cause trouble to nurses. Sometimes, patients are very touching to us. A patient who committed suicide by drinking medicine needs gastric lavage, but he just won't talk. Nurses can't insert stomach tubes, so they have to do the patient's ideological work first. This is very difficult, because there is no time to elaborate, three or two sentences can make the patient talk. But we have nurses! She said:? Does your child know that you are doing this? Does the old man know? She added:? Please give us a chance. Really, the patient spoke at once! Think about it, people who want to die and people who don't care are willing to give our nurses a chance! You are kind to patients, and patients know how to be grateful. Once, when I was sweeping the floor in the emergency department, a female patient suddenly came up to me and said, I know you. You are more beautiful than in the picture. ? I was shocked at that time. I'm sure I haven't seen this man. The female patient smiled and explained that I saw you on TV the other day, and my neighbor told me that you were very nice. It was thoughtful of you to take care of his father when he was in hospital more than 20 years ago, feeding him and wiping his body every day. Who would have thought that after more than 20 years, such a subtle thing was still remembered by the patients' families and passed on from mouth to mouth!
So, the patient is cute. A writer once said: white-haired old people should arouse our tenderness, naive children should touch our compassion, and pregnant women with butterfly spots on their faces should let us pay sincere tribute. This is really good, because loving patients from the heart can really be a good nurse. Loving patients from the heart sometimes hurts. Last year, a 7-year-old patient with congenital heart disease smiled and said goodbye to the nurse before operation, but failed to get off the operating table? When the news came, our nurse cried sadly, as if all her relatives had left.
? When you are an emergency nurse, you should get used to seeing blood, facing all kinds of scenes and dealing with all kinds of things. Habit is not a kind of helplessness, but a kind of professionalism?
Go to other departments of the hospital, and many banners presented by patients are hung on the wall. But when I went to the emergency room, there was no banner on the wall. This has nothing to do with the patient? Okay, the scar forgot to hurt? . We should understand the characteristics of the emergency department: to some extent, the emergency department is an unlucky place in the eyes of patients. Why don't you go to the emergency room, ventilator, defibrillator, sputum aspirator and gastric lavage machine? Everything is easy to cause unpleasant associations, so people who have nothing to do are reluctant to stay here, let alone stay here. For most nurses, the emergency department is also a place where they don't want to stay. Emergency nurses have to go through psychological barriers. I remember when I was a nurse, I was particularly afraid of blood, but the emergency room saw blood all day. A car accident patient died and there was a lot of blood on the stretcher. Another nurse and I cleaned the ward, picked up the stretcher and let the blood out? Wow? The ground is stuck in the pool. God, I've never seen so much blood. My hands are shaking and my heart is pounding. Once, I gave a patient a CPR press, and when I pressed it, the blood in the patient's mouth came out, which scared me to death? But I saw that my head nurse was very careful when dealing with the patient's body. A car accident victim sent it, and half his head was squashed. The head nurse wiped the patient's blood and brain with cotton bit by bit, just as gently as treating the living. I was particularly moved and did as she did, and then I got used to it.
Therefore, emergency nurses should get used to seeing blood, facing various scenarios and dealing with various things. Habit is not a kind of helplessness, but a kind of professionalism. As for being sprayed on the face and head by patients' vomit, many emergency nurses have encountered it. Their faces are covered with sticky hair. But you must get used to it. Now when I see an old man I don't know sleeping and drooling by bus, some of our nurses can't help but take out their handkerchiefs and wipe them for him. Like they're uncomfortable not doing it? Also, I am used to being tired, and I am used to being as diligent as a bee. Someone has done a survey: a nurse in a 3A hospital probably wears two or three pairs of shoes a year. As you know, nurse shoes is a high-quality beef tendon sole, which is particularly strong. (interview network)
? When everyone comes to this world, the first person to hug you is not your mother, but a nurse. When you die, the last one to send you away is not a relative, but also a nurse?
I have been sick and had surgery. I look at the problem from the patient's point of view and understand the patient very well. Don't laugh, it's not a tongue twister. After my operation, the wound was particularly painful. I didn't sit or stand. My husband helped me sit up when I was with the bed, and the pain was unbearable when I touched it. But an old head nurse in our hospital, who is very professional, asked me to lean on the pillow and roll up the bed slowly, but it didn't hurt at all. At that time, I thought, it is easy to be a nurse, but it is really difficult to be a good nurse. Sometimes people are a little worse than they look, but they are a lot worse? Therefore, I also think that nursing is a noble profession. When everyone comes to this world, the first person to hug you is not your mother, but a nurse. When you die, it's not relatives or nurses who are the last to send you away and cover your body with white cloth.
But you don't think you are noble until others say you are noble, but you should identify yourself with your loftiness from the heart. Saving lives, angels in white and so on aside, let's just say that patients come and go in a hurry. Sometimes the emergency nurse only gives him a shot, but this shot often represents the image and level of the whole hospital. Because the emergency department is a window of the hospital, patients will think like this: the emergency department is a place to save lives, and the best doctors and nurses in this hospital must be gathered.
So, try to do it? The best? Don't abandon, abandon, give up any patient. So one of our emergency doctors on duty rescued a patient with AIDS, and the patient's blood splashed into his eyes. He didn't panic, jumped up and ran away, but he still lay there to save him. What did all our medical team members do to rescue the earthquake-stricken areas? An emergency? . At that time, a road was blocked. When our 50-year-old dean begged a 20-year-old policeman, he even said, Uncle policeman, let us in! ?
Wenchuan disaster relief, the victims saw our medical team coming, helped each other on the roadside, and stood up and applauded. At this time, you will feel how noble it is to be a nurse and how glorious it is to be a soldier! Rescue? Ballerina? At night in Li Yue, there are crooked buildings along the way. I met a fireman who was only eighteen or nineteen years old. He had been digging in the ruins all day and was still sweating. I can't help asking him: is your family worried because your job is so dangerous and tired? Distressed? The little soldier said, I am worried and distressed, but I like it! ? I love it! These two words deeply touched my heart. Suddenly, I suddenly understand? A good soldier must be someone who likes to be a soldier. A good party member must be someone who likes being party member. Isn't it because I like it that my comrades and I treat nursing like this?
Flowers are silent and fragrance floats. The image of Magnolia is a sincere praise for white soldiers who stick to the ordinary and create extraordinary dedication. In her 30-year nursing career, Wang Wenzhen has always been intimate and intimate with patients, always warming patients with affection, serving patients with true feelings and helping patients with enthusiasm. No matter in the first-aid post, the front line of fighting SARS, the front line of earthquake relief, or the scene of foreign aid medical service, she always forgets her work, takes pains and risks, and dedicates her love to millions of patients; Always care about the safety of patients, take good care of them, and regard relieving their suffering as the greatest happiness. Angels come to the world, and love comes to the world?
Touching the Details of Patient Service Part II: Touching the Details of Service Story Comrade Liu Yajun works in the community health service station of Liu Chunhua North Road in Shahekou District. She is an ordinary nurse and has worked in nursing for 20 years. She is diligent, conscientious and devoted all her enthusiasm to the nursing work she loves. With the passage of time, she has a broader and deeper understanding of this profession.
Nursing work is complicated and hard. In 20 years of clinical frontline work, Comrade Liu Yajun has always insisted on? Everything is patient-centered? 、? Treat patients like family? Service concept, timely and accurate basic care for patients, patient and meticulous observation of patients' condition, three inspections and seven pairs? Never vague, skillfully use nursing skills to alleviate patients' pain. Adhere to a high sense of responsibility, warm and thoughtful service attitude to provide quality services for patients, and dedicate love to every patient.
One day in the spring of 2006, a patient's family rushed to the community health service station to find a doctor and said that his mother suddenly fainted on the ground. Liu Yajun and the doctor rushed to the patient's home together. When they arrived, the patient was unconscious and his breathing and heartbeat stopped. No matter what the medical staff and their families called, there was no response. The medical staff immediately carried out emergency rescue, and Liu Yajun cooperated with the doctor to carry out chest compressions and artificial respiration in a hurry. Regardless of the old man's bad breath and foul breath, Comrade Liu Yajun resolutely gave mouth-to-mouth resuscitation to the patient. After hard rescue, the old man miraculously recovered his heartbeat and breathing, and then was transferred to a large hospital by 120 ambulance to continue the rescue. Afterwards, the patient's family members did not hesitate to give mouth-to-mouth resuscitation to the patient during the treatment. This incident also fully embodies Comrade Liu Yajun's noble medical ethics, saving lives, and practicing? Is the great doctor sincere? The concept of humanitarianism.
She works hard in her post, and Comrade Liu Yajun never forgets the duties of medical staff in her daily life. Once at home, an old neighbor suddenly fell into a coma and lost his mind. The old man's family immediately turned to her for help. She asked her neighbor to call 120 emergency number and rushed to her neighbor's house to give mouth-to-mouth resuscitation and chest compressions to the elderly. After her efforts to rescue, the old man regained consciousness, and then she accompanied her neighbor's family to send the old man to the hospital, and the old man turned the corner. The old man and his family were very grateful to her, and they thanked her for sending property, which was politely declined by her.
After these two incidents, Comrade Liu Yajun realized more deeply the fragility of life and the responsibility and mission that angels in white shouldered to save lives. Although the old neighbor was safe, she realized a problem worth pondering: ordinary people have too little health knowledge and are at a loss in the face of patients in urgent need of help. It is urgent to improve community residents' understanding of health knowledge and practical ability to master self-help measures, and it is also the duty of community health service personnel at the grassroots level. Therefore, Comrade Liu Yajun took the initiative to take charge of health education for community residents. Comrade Liu Yajun carefully formulated the health education publicity plan, and made reference to the publicity activities of other community health workstations, and adjusted and revised the plan together with his colleagues. In addition to publicizing health education knowledge and holding lectures on educational activities, she also designed some health education publicity boards and organized activities to distribute health knowledge manuals and daily hygiene products to community residents. The popularization of health knowledge not only brings convenience to the life of community residents, but also builds a better communication bridge between medical staff and residents. Activities make the relationship between residents and medical staff closer. Through Liu Yajun's unremitting efforts and down-to-earth work, health education has been praised by higher authorities, and was awarded the title of advanced unit of health education in Dalian for many times in the year-end inspection. Health gatekeeper? It's an honor.
No matter what work he does, Comrade Liu Yajun is conscientious, conscientious, pays attention to details, strives for perfection, obeys the arrangement of leaders, unites colleagues around him, and never cares about personal gains and losses; Be kind to patients and provide warm and thoughtful service. Colleagues all know that Comrade Liu Yajun doesn't talk much and is his favorite? Lose money? People, in the face of all honors and material rewards, she always quietly retreated behind, even trying to give it to other colleagues when she was in front of her; In the face of work, the dirty work is hard and busy, and it is also unknown and never publicized. Everyone likes to call her? Sister Liu? She looks so thin and petite, but she is full of energy when she works.
In this way, Comrade Liu Yajun started from small things, started from his own post, and worked silently with the spirit of hard work and the simple concept of doing his best for patients' early recovery, which was recognized by unit leaders, colleagues, patients and community residents. Liu Yajun often said that to be a good nurse, we should not simply stop at injections, dispensing medicines and carrying out doctor's orders, but also be more meticulous and rigorous, with good service awareness, careful observation, good communication skills and a high sense of responsibility. More importantly, we should constantly enrich our theoretical knowledge and practical experience, improve our quality and professional level, enhance their understanding and mastery of health knowledge through good communication with community residents, cultivate their good health habits and awareness, and improve their quality of life.
Hard work has brought Liu Yajun a lot of happiness! Whenever the needle is gently inserted for the patient, whenever the doctor actively cooperates with the doctor to rescue the critically ill patient to turn the patient from danger to safety, whenever comfort and explanation make the patient smile? She always feels extremely gratified and sees the value of her work. Although sometimes there are unhappiness and disappointments: tired backache can't get off work, busy sweating is not understood by patients, and others have a holiday to rest and reunite, but they have to face busy work and sick patients. However, when I saw the patient's positive eyes, the patient's warm smiling face when he recovered, and the patient saying thank you for his sincere and thoughtful service, all these unhappiness disappeared in an instant. In this way, Liu Ya dedicated her youth silently in the primary medical work with her persistent and firm heart!
Touching the details of patient service Part III: The details are the most touching. On the afternoon of June 65438+1October 65438+September 20XX, the medical office of Yunnan Liver Disease Hospital of Armed Police received four special? Guest? An 84-year-old man came here from Yunnan airport with two sons and a daughter-in-law. They want to see someone, a nurse named Xiao Li and a 22-year-old girl.
The elder's eldest son told us a story: On the afternoon of October 9th, 20XX 10, an 82-year-old man fell and was injured at the intersection of Weiqi Road. Helpless, she lay on the ground and asked the people around her for help. Passers-by passed by her, but no one offered to help her. The rustling autumn wind made her feel even colder. When the old man was about to lose hope, a young face appeared in her field of vision. She helped the old man up and gave him a simple physical examination. When she found that the old man might have a broken patella, she immediately contacted Yunnan Liver Hospital of Armed Police to inform them that there was an old man with a broken patella here and asked them to borrow a cart to take him to the hospital. Before long, several nurses helped the old man to the car and sent him to the hospital. After that, Li learned the contact information of his family from the old man and got in touch with his family by mobile phone. Dial the phone at home if it doesn't work, and dial the number again and again? After learning the news that the old man fell, his family was extremely anxious. On the phone, Xiao Li introduced the current situation of the elderly to his family and told them that the elderly had been sent to Yunnan Hepatology Hospital of the Armed Police and began to receive examination and treatment. When the family members rushed to the hospital, the old man had finished the examination and was ready for further treatment, and it was our young nurse who kept by her all the time? Xiao Li.
The old man and his family are extremely grateful, but Xiao Li just said? As a nurse, this is what I should do? . Stubborn in repeated inquiries from family members? Still unwilling to leave her name and address, she left with a smile.
? Perseverance? The family is still trying to find out who they are. Savior? Her name and address, in desperation, finally learned that she was a nurse in the hepatology department of Yunnan Hepatology Hospital of Armed Police? Xiao Li. The injured old man received further treatment in the hospital, and this young girl has always touched the hearts of her and her family. They must find the savior and express their gratitude to her face to face.
The 84-year-old man and his son and daughter-in-law found the Department of Hepatology, Yunnan Hepatology Hospital. When the old man saw Xiao Liyan, he held her hand more excitedly and said, you are my wife's savior! Our family thank you, thank you! ? Tears glistened in the old man's eyes, and he personally handed the pennant and the thank-you note to Xiao Li. Li still smiled and said:? I am a nurse. That's what I should do. ? She smiled with relief when she learned that the injured old man was in stable condition and was being treated.
The autumn wind is rustling outside the window, and a ray of sunshine shines in, which makes people feel very warm?