Before business negotiations, negotiators should be identified, and their status and status should be equal to those of other negotiators.
Negotiators should have good comprehensive quality, tidy up their gfd before negotiation, and dress neatly, formally and solemnly. Men wear a suit with a shave and tie. Ladies should not be too sexy, don't wear high heels, and wear light makeup.
Arrange the negotiation venue, adopt a rectangular or oval negotiating table, and the right-hand seat or the seat opposite the door is honored and should be given to the guests.
Before the negotiation, we should make full preparations for the theme, content and agenda of the negotiation, and make plans, objectives and negotiation strategies.
Etiquette in Business Negotiation (2) —— At the beginning of negotiation
At the beginning of judgment, the first impression of contact between the negotiating parties is very important, and the words and manners should create a friendly and relaxed negotiation atmosphere as much as possible.
Be natural and generous when introducing yourself, don't show arrogance. The introduced person should stand up and smile, and can politely say: Nice to meet you, please take care of it, and so on. Ask each other politely, such as your name. If you have a business card, you should take it with both hands. After the introduction, you can choose both sides to talk about topics of common interest. Say a little hello to communicate feelings and create a gentle atmosphere.
Gestures at the beginning of negotiations also play an important role in grasping the atmosphere of negotiations. When you look at each other, you should stay in the square of the triangle from the other person's eyes to the forehead, so that the other person can feel concerned and feel your sincerity and seriousness. It is better to rush up with the palm of your hand than down, and the gesture is natural. It is not advisable to make gestures at will, so as not to give people a frivolous feeling. Don't cross your arms on your chest, it's arrogant.
The important task at the beginning of the negotiation is to find out the details of the other party, so we should listen carefully to the other party's conversation, carefully observe the other party's behavior and expression, and make an appropriate response, so as to understand the other party's intentions and show respect and courtesy.
Etiquette in Business Negotiation (III) —— In Negotiation
This is the substantive stage of negotiation, which mainly includes quotation, inquiry, consultation, conflict resolution and ice breaking.
Quotation-be clear, keep your credit, and don't cheat each other. During the negotiation, the quotation shall not be changed, nor shall it be changed once the other party accepts the price.
Ask-prepare relevant questions in advance, choose to ask them when the atmosphere is harmonious, and be open and honest. Don't pry when the atmosphere is cold or tense, and don't overreact or ask questions endlessly, so as not to cause the other party's disgust or even anger. However, we should try not to let the principle issue. It is not appropriate for the other party to interrupt at will when answering the inquiry, and thank the respondent when answering. Negotiation-bargaining concerns the interests of both parties, and it is easy to be rude because of urgency. Therefore, we should pay more attention to maintaining grace, being calm and seeking common ground while reserving differences. The wording of the speech should be civilized and polite.
Resolve contradictions-be patient and calm, and don't get angry or even attack and insult each other because of contradictions.
Deal with the ice-at this time, the main party should be flexible and can temporarily change the topic and relax. If there is really nothing to say, make a decisive decision, temporarily suspend the negotiations, and then continue after a short rest. The host should take the initiative to raise the topic, and don't let the silence last too long.
Etiquette in Business Negotiation (IV) —— Signing after Negotiation
At the signing ceremony, all participants in the negotiation between the two sides should attend, enter the meeting place, greet each other, shake hands and sit down together. Both parties should have signing assistants, and the signing assistants representing the contractor should be separated, and others should stand behind each other in line.
The signature assistant shall assist the signer to open the text and mark the signature position with his finger. Representatives of both parties sign the text separately, and then the signature assistants communicate with each other, and the representatives sign the text with each other.
After signing the contract, both parties should stand up at the same time, exchange words and shake hands with each other to congratulate the success of the cooperation. Other members of the entourage should express their joy and congratulations with warm applause.
Question 2: What etiquette should we pay attention to in business negotiation? There are many manners in business negotiations. Simply put, there are the following points: 1. Be good at using eye language-make eye contact with each other instead of looking around. When staring at each other, your eyes should stay in the square triangle area from the other person's eyes to your forehead, so that the other person can feel concerned and feel that you are sincere and serious. 2, the choice and use of address-generally speaking, there are two sets of address, the first is to address each other as Mr. and Ms., which is also the safest and most commonly used address; Secondly, we can address each other as manager, supervisor, director and leader, that is to say, directly address his position; 3, handshake order-generally, the woman reaches out first, and the man shakes hands again. Leaders reach out to their superiors before shaking hands with their subordinates. When shaking hands, you should say hello quickly after the other person reaches out his hand. The most important thing to avoid when shaking hands is that many people cross hands with each other. Avoid shaking up and down too much when shaking hands; 4. When introducing each other, we should pay attention to the choice of order. Generally, people with high positions will start the introduction first. If it is divided into main party and guest party, the main party should be introduced to the guest party first, and then the guest party should be introduced to the main party; When exchanging business cards, both hands should take out their business cards, and then there should be a pause. Pay attention to adjust the direction of the business card to the position that is most suitable for the other person to watch, and then hand it over with both hands. When you receive each other's business cards with both hands, you should simply look at the contents. Don't put it in your pocket or other places without looking at it at all, and don't play with it in your hand for a long time. Instead, you should put them in a special business card holder and try to avoid putting them in your pocket or elsewhere. 6. At the signing ceremony, all participants in the negotiation between the two sides should attend, enter the meeting place, greet each other, shake hands and sit down together. Both parties should have signing assistants, and the signing assistants representing the contractor should be separated, and others should stand behind each other in line. The signature assistant shall assist the signer to open the text and mark the signature position with his finger. Representatives of both parties sign the text separately, and then the signature assistants communicate with each other, and the representatives sign the text with each other. After signing the contract, both parties should stand up at the same time, exchange words and shake hands with each other to congratulate the success of the cooperation. Other members of the entourage should express their joy and congratulations with warm applause. 7, other matters needing attention
Question 3: What are the etiquette in business negotiation? The first part, instrument etiquette.
First, make-up taboo
1, the shade of makeup depends on time and occasion.
2. Don't make up in public places.
Don't make up in front of men.
4. Don't criticize other people's makeup.
5. Don't borrow other people's cosmetics.
6. Men should not wear too much makeup.
Second, clothing and its etiquette
Clothing and its etiquette
1, we should pay attention to the characteristics of the times and reflect the spirit of the times.
2. Pay attention to personal personality characteristics.
3. Be in line with your body shape.
Third, working girl's taboos
1, hairstyle is too trendy and taboo
2, hair is like messy grass taboo working girl
3, make-up is too exaggerated and taboo
4, face green lips white taboo
5. Clothes are too fashionable and taboo
6. Dressing is too sexy and taboo
7. Play the "black woman" taboo every day
8. Step on "platform shoes"
Second, etiquette and etiquette.
1) In order to create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Etiquette and manners
Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.
(3) Behavior in front of customers
When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.
In a customer's home, you can't come to the door without an invitation. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.
It is not advisable to sit down before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs. Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Look at each other and pay attention to their expressions.
When standing, keep your upper body stable, put your hands on your sides, don't put your back behind your back, don't hold your chest with your hands, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.
We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to make any noise, and don't litter. Although these are some details, together they form the overall impression of your customers.
It should be noted that putting on makeup in public is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people will see lipstick and powder, so no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.
Third, talk about etiquette.
1, communication term
When you meet for the first time, you should say: Nice to meet you. Be polite.
Visit others should say: visit.
Waiting for others should say: wait.
Please don't apply: stay.
The other party's letter should be called: Shu Hui.
Trouble others should say: I'm sorry.
Asking for help should be: please.
Asking for convenience should say: I'm sorry.
The trustee should say: please.
Ask for advice. Ask for advice.
Other people's suggestions should be called: guidance.
Please answer the application: excuse me.
Application of praise: high evaluation
What is reduced should be said: regression.
Asking for forgiveness should say: tolerance.
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Question 4: Briefly describe the significance of business negotiators respecting etiquette and etiquette. Business negotiation etiquette In the negotiation process, through the thoughtful and meticulous etiquette activities of negotiators, the negotiation atmosphere can be eased, the pressure of negotiators can be relieved, and the negotiations can be carried out smoothly. Its functions are: first, it helps to guide and influence each other; Second, it is conducive to the cooperation of all parties to the negotiations; Third, it helps to establish a good personal image and organizational image; Fourthly, it helps to create a harmonious and friendly atmosphere.
Question 5: Negotiation etiquette in business negotiation is a routine work for leaders of small and medium-sized enterprises. A successful negotiation depends not only on strong negotiation strength and appropriate negotiation strategies, but also on observing business etiquette norms and establishing a good negotiator image. Facts have proved that business leaders can create a peaceful and friendly atmosphere for the negotiations and make the negotiations successful, otherwise, the negotiations may fail.
Different roles have different manners in negotiation. As business leaders, negotiators should follow the three elements of negotiation etiquette in business negotiations, namely, paying attention to appearance, language art and etiquette.
First, pay attention to appearance.
Appearance is a kind of external beauty and behavioral beauty. Beautiful and dignified appearance, natural and decent posture, elegant and generous manners and harmonious clothes are often the main signs of beautiful appearance. Paying attention to appearance requires negotiators to cultivate and train their appearance quality and shape the beauty of appearance.
Shaping the beauty of appearance requires dressing appropriately. From the dress style, it can be roughly divided into two categories: casual wear and formal wear. Formal, grand and serious occasions are all dresses, and casual clothes are worn in ordinary occasions. Nowadays, suits are generally accepted in negotiations. If the negotiator is a woman, you can wear a suit skirt or suit. The important principle of dressing appropriately is to conform to the identity, status, age and place of the negotiator, and pay attention to the neatness, straightness and correct collocation of clothes.
To shape the beauty of instruments, we need to pay attention to decoration. Negotiators should keep clean and tidy, and their hairstyles should not be too strange. Their nails should be trimmed frequently and should not be left too long. The makeup of female negotiators should be elegant, and eye shadow, lipstick, powder cake and blush should be elegant in formal negotiations. When eating, it can be a little thicker, and the amount of perfume should not be too much. It can be light and fragrant.
Shaping the beauty of appearance requires elegant manners. Manner is a non-verbal language, which truly reflects a person's quality, education and trust. Bacon has a famous saying: "The beauty of appearance is higher than the beauty of color, and the beauty of elegant and decent movements is higher than the beauty of appearance. This is the essence of beauty. " Manners include people's standing posture, sitting posture, expression and various movements shown by the body. Generous and decent, elegant manners, not only can shape their own beautiful image, but also make all kinds of ceremonies more full and perfect. Negotiators should fully understand the role of elegant manners in negotiations, strengthen etiquette training, and make their manners perfect and attractive in business negotiations.
Another important factor in shaping the beauty of appearance is to maintain a positive mood. Kryshova, a plastic surgeon in the former Soviet Union, said: "For youth and beauty, positive emotions are much more important than smearing. I have met many people, and I can correctly recognize the person I love, the lonely person, with a pair of eyes and a smile. A person in love is always younger than his actual age, and he is always full of energy. " Perhaps because of this, President Lincoln made his own choice. It is said that a friend of Lincoln recommended a person to join the cabinet, but Lincoln did not appoint him. When a friend asked Lincoln why, Lincoln said, "I don't like his looks." The friend asked in surprise, "but isn't this too strict?" He can't be responsible for his natural face? " Lincoln replied, "No, a man over forty should be responsible for his face." Yiping, the god of Japanese marketing, also believes that "the charm representing a person's prestige and influence is the crystallization of long-term personal efforts, and the beauty lies in his appearance. Therefore, what is more attractive than a beautiful face and appearance is positive emotions and expressions. "
Second, pay attention to language art.
Language art in business negotiation is very important. Proper use of negotiation language can not only enliven the negotiation atmosphere, but also promote mutual understanding, mutual trust and mutual support between the two sides of the negotiation, so that the negotiation activities can get twice the result with half the effort.
First of all, negotiators should seriously study and study the language art of negotiation, master the basic knowledge and characteristics of various language expressions, and improve their ability to use negotiation language. At present, there are many books introducing various language expressions and characteristics, and negotiators should strengthen their study in this field.
Secondly, negotiators should abide by the general requirements for the use of business negotiation language. One is to use objective language, that is, to express ideas and convey information clearly and truly, and not to fool or deceive each other in any form or by any means. Without this principle, then ... >>
Question 6: Etiquette plays an important role in business negotiation. Etiquette is an important part of international business negotiations, and it is also a rule that every participant must abide by. However, due to the cultural differences between countries, the proper etiquette of businessmen in one country is inappropriate or even rude to businessmen in another country, which leads to misunderstanding and friction, and sometimes leads to the failure of business negotiations. As an international business negotiator, it is necessary to understand these cultural differences and take corresponding measures.
Question 7: Etiquette and taboo in business negotiation The etiquette and taboo in business negotiation in China are as follows:
First, farewell etiquette
1, determine the welcome method: identity, purpose, relationship and agreement.
2, grasp the arrival and departure time: arrive early, shake hands and say goodbye; 3. Make preparations for reception: accommodation and schedule, and generally do not arrange the schedule on the day of arrival.
Second, the conversation etiquette
1, talk naturally and gesture appropriately.
Step 2 say hello first
3. Matters needing attention in conversation
Universal contact, attentive listening, appropriate content, not participating in the discussion of women's circles, polite language.
Third, banquet etiquette.
1, invitation letter and attendance time-the invitation letter should be sent out 1-2 weeks before the banquet; Reply in time after receiving the invitation. Verify the host, time, place and number of invitees. Arriving early, being late, leaving early and staying too short are all considered impolite or deliberately negligent.
2. Sit down to eat-listen to the host's arrangement, know your table time and seat, and don't mess around. Female guests sit first, take care of them during the dinner, and female guests sit first. Keep your body at an appropriate distance from the dining table; The use of napkins; Use of chopsticks, knives and forks; Taste a little; Eat while cutting.
3. Precautions in dining-talk with people at the same table, not just acquaintances or one or two people, understand the habit of toasting, don't cross glasses, visually signal each other, don't persuade people to drink within 65,438+0/3, no matter how hot the weather is, don't unbutton in public, take off your coat, drink tea or coffee, and don't send fruit to your mouth with a small teaspoon.
Fourth, meet etiquette.
1, introduction-first introduce the young to the old, the lower position and status to the position, the higher position to the male, the guest to the host, and the individual to the subject.
2. Shake hands-a positive and strong handshake can express friendly attitude and credibility, the initiative and passivity of shaking hands, the time and strength of shaking hands, the gesture of the handshaker, and that women should take off their right gloves before shaking hands, while men must take off their gloves before shaking hands.
Step 3 pay tribute
V. dress etiquette
Requirements: concise, generous and neat. Reflect people's temperament, personal education and culture. If you are abroad, your dress should match your opponent as much as possible, and respect the local customs and requirements of your host. Never wear any clothes or ties that show your social relations or beliefs, and never take off your suit and coat.
Question 8: What should we pay attention to in business negotiation etiquette? For negotiation, a good first impression is the key to success, so it is very important to know some etiquette when meeting in communication occasions. One of the characteristics of international trade is multi-nationality, multi-nationality and multi-level negotiation objects. People from different countries, nationalities and regions have great differences in values, consumption habits, lifestyles and cultural backgrounds, thus forming their own negotiation styles. These are all things that we should know and master in international trade negotiations. Only by following the trend can the negotiations be successful. Etiquette is a comprehensive reflection of a person's knowledge, cultivation and civilization. Although people all over the world live in different cultural backgrounds, they have formed similar etiquette norms in the process of communication. Respect for women and the elderly \ respect for customs and habits \ don't talk about business at the banquet \ behave gracefully \ 1) There are generally two forms of introduction, self-introduction and introduction through a third party. Self-introduction is rarely used because of its limitations, so it is more common to be introduced by a third party. When introducing, the introduced party should take the initiative to stand up and smile to show respect. The introduction is generally conducted according to the following etiquette: 1. Introduce young people to old people first. 2. Introduce the lower position and status to the higher position and status first. 3. Introduce men to women first. 4. Introduce the guests to the host first. 5. First introduce the theme to the individual. (2) Handshaking, as the simplest action language, is widely used all over the world when introducing or meeting. Although shaking hands is simple, there are many things to pay attention to: 1. Active and passive handshake. Under normal circumstances, take the initiative to shake hands with each other to show friendship and respect. When guests visit, the host should take the initiative to shake hands to express welcome and thanks; When the guests leave, the host should shake hands passively, otherwise it is impolite. 2. The time and intensity of shaking hands. The handshake time should be moderate, too short will appear insincere, too long will embarrass the other party. It should generally be kept between 3 seconds and 6 seconds. Like time, the intensity should be moderate, not too light or too heavy. 3. Handshake gesture. The facial expression of the handshaker is an auxiliary action to cooperate with the handshake. When shaking hands, you should look at each other and smile, which makes people feel kind and friendly. Avoid glancing around, absent-minded and indifferent facial expressions; Otherwise, it is easy to arouse the suspicion and distrust of the other party. When shaking hands, women should take off their right gloves first, while men must take off their gloves before shaking hands. It should also be pointed out that although this handshake etiquette is applicable in many countries, the evaluation criteria are different in different countries around the world, and not everyone applies this method. For example, when Swedes meet, they use a strong handshake to express their enthusiasm and sincerity. In China and Hongkong, people should shake hands gently, nod or bow slightly when they meet. In Malaysia, handshake is only used between men, and it is rare for men and women to shake hands. Men should nod or bow to women and take the initiative to say hello orally. (3) Greeting Sometimes two or more negotiating parties are far apart, so you can raise your right hand to greet or nod your head to show respect without introducing them one by one; For negotiators and acquaintances who don't know or have little contact, this form can also be adopted in the case of meeting many times on the same occasion. Three. Etiquette and taboo in negotiation refer to the etiquette requirements that negotiators should have in the actual negotiation process. It has a very important influence on the smooth negotiation process. (1) Negotiator's behavior refers to the posture that the negotiator holds when sitting, standing and walking during the negotiation. In business negotiation, politeness requires moderation. So, what kind of sitting posture, standing posture and walking posture are appropriate? 1. Sit down. Sit down from the left side of the chair. After sitting down, try to keep your body straight and your legs parallel. It is against the normal etiquette to turn around or stretch your legs forward or lean back in a chair. In negotiation, different sitting postures convey different messages: (1) Sitting posture with straight waist shows interest in the other person or conversation, and also shows respect for others. (2) Sitting posture with bent back shows that you are not interested in or bored with the conversation. (3) Sitting sideways indicates a good mood or a sense of superiority. (4) Putting your hand on the cocked leg is a sign of waiting and testing. (5) Sitting and fiddling with things in your hands shows a casual attitude. 2. Station ... >>