(1) Sincere devotion and sincere treatment are basic. Only by opening your heart and eliminating prejudice can you fully express yourself and accept everything.

Secondly, pay attention to the proper integration of verbal and non-verbal information. There is an affinity between people and between people and nature. For example, pleasant high notes and bright colors will make people feel happy and naturally present a cheerful expression; Bass and dim colors can make people feel depressed and unconsciously show sad expressions.

In short, we should consciously adjust ourselves to "natural me", convey sincerity, goodwill and hope to each other in an appropriate and decent way, win each other's goodwill and trust, and let the elderly feel the value of their existence.

Main points of communication

Play the sender well, ask heuristic questions, express concisely, and match words with deeds.

Make a good start and say hello politely. You need to introduce yourself briefly when you meet for the first time. Be clear about what to say. If you want to know each other's feelings and needs, you should choose open-ended questions and grasp the key words. Such as "How do you feel?" "You don't feel well" and "What do you think can be done better", which can give the other party an opportunity to speak freely and broaden the scope of the conversation.

(2) Speak clearly, speak at a relatively slow speed and have a moderate tone. If the other person's hearing drops, speak loudly or close to his ear.

Always do what you say and do. Your body can't lie. It always expresses feelings and thoughts involuntarily. Inadvertent gestures will reveal the truth. Absent-minded, dual-purpose or absorption.

Play the receiver well, observe carefully and listen patiently.

① Strength of vitality: If the opponent bows his head, shrugs his shoulders, leans back, moves slowly and drags, and speaks weakly, it means that his vitality is weak. On the contrary, if you hold your head high, move briskly and have a loud voice, you will be energetic and communicate more easily.

② Emotional ups and downs: Body language can vividly express human feelings, and there are six basic expressions: happiness, sadness, fear, surprise, anger and disgust, such as:

When you are happy, your mood is positive, your energy is scattered around, and your metabolism is at its best. Your face is rosy, your eyebrows and corners of your mouth are raised, your body is relaxed, your head is raised, your limbs are stretched around and you are dancing.

When I am sad, I feel depressed, depressed and confused, and my metabolism is low. It is characterized by pale face, eyes and corners of the mouth pulled down, heavy body, low head, weakness of limbs, or curled body. At this time, your physical and mental functions are at a low level, and you are weak and indifferent.

When angry, the mood is high and angry, the energy is centripetal, and the metabolism is rapidly increasing, which is manifested by red face, centripetal facial lines, frown, round eyes and gnashing teeth. Both physical and mental functions are in an overactive state, which is destructive and aggressive.