Are you watching with your eyes wide open? The competition among colleagues is the competition of time management (as I said in the second lecture). Arrive early every day to make a plan for the day's work. While others are still thinking about what to do that day, you are already ahead of others. Remember what I said in the second class, that I should go to work on time? That is, leave early 10 minutes and leave late 10 minutes.
2. Be good at learning: To be a successful person, we must establish the view of lifelong learning, not only learning professional knowledge, but also learning.
Constantly expanding their knowledge, often some seemingly irrelevant knowledge will play a great role in the work. Quite a few people, including myself, have misunderstood the word learning in the past. The word learning contains two meanings: learning is to accept knowledge and is receptive; Learning is to change our behavior on the basis of accepting knowledge. The change of behavior first lies in the change of thought, because real learning should link learning with learning, which has three meanings: First, absorb new knowledge and new technology. Second, change our behavior; Third, we should link learning with ideological transformation. In fact, you and I are deeply eager for this kind of real learning. Seeing that many enterprises have gone from success to failure, I think the biggest reason for their failure is that they have kept the original means of success for a long time. The environment has changed, and enterprises have not changed with it. They still adhere to the past ideas, patterns and concepts, which led to failure. In other words, both individuals and enterprises should have the ability to learn. If not, individuals and businesses will fail. Now our times and living environment have completely changed. In order to survive and develop, we must adapt to this environment. Therefore, both individuals and enterprises should have strong learning ability. Lifelong learning is by no means a slogan. Now is the era of knowledge explosion. If we don't adopt the attitude of lifelong learning, we may be caught up by our subordinates or left far behind by our colleagues. Therefore, as a supervisor, we must cultivate our own expertise.
3, quick response: the boss is more precious than your time, his eggs are bigger and more valuable than yours, he may be golden eggs, yours is silver eggs,
So whatever task he temporarily assigns you is more important than the job at hand. After receiving the task, be quick and accurate.
Finish it in time, giving the boss an impression that money can't buy it. The most important conditions for entrepreneurs in this era are how to put them into action as soon as possible and how to make decisions quickly. If they can't try to reserve their strength to keep up with the fast pace of the times, they will be eliminated by work and the times one day.
4. Work wholeheartedly: Every boss likes his employees to work wholeheartedly, and doesn't like thinking about people going outside all day.
It is particularly important to find employees with better opportunities. Today, job-hopping is particularly important. Only by making the boss feel that you want to work hard here and contribute your strength to the company can you win the boss's good opinion. Some people do part-time jobs in order to make more money, which is a sign of inattention. Although they may not neglect their work, it is a sign of disloyalty to the company for their boss. After being discovered by the boss, there will be no good result. Even if you are not fired, your future development and promotion will certainly not be considered. Others like to handle personal affairs during working hours, and some even use the company phone to chat with friends during working hours. These behaviors violate the most basic professional ethics. After being discovered by superiors, they will think that they don't respect the company, don't take their work seriously, and muddle along.
5. Strong left-right coordination ability: As a supervisor, I am responsible for the whole company and one of many departments, so as to run smoothly.
Exhibition work, it is necessary and necessary to cooperate with other departments, get the support and help of other departments. Of course, your own department also needs the support and help of other departments, which is an important manifestation of coordination ability. In addition, as a supervisor, you should be good at coordinating the work of subordinates, and subordinates should also consider their own work at work. At this time, the supervisor must proceed from the overall situation of the whole department and the company, make overall consideration, coordinate the work distribution and work progress, and implement supervision and inspection in the implementation process. When problems are found, coordinate and deal with them in time. At the same time, the supervisor is also responsible for the coordination of interpersonal relationships among employees. If you fight within your own department, the work will definitely not go on. Eliminating misunderstandings and resolving contradictions is also a major job responsibility of the supervisor. The last way to win the boss is:
6、
Have "three hearts": sense of responsibility, enterprising spirit and enterprising spirit. This is also the counterpart of Lenovo CEO Liu Chuanzhi.
The requirements of workers, for employees, should have a sense of responsibility, which is the minimum requirement for all employees. Without a sense of responsibility, our employees can't be integrated with the company, and they can't consider problems from the interests of the company and do their jobs well. In addition, employees must be enterprising and enterprising, so that they can focus on their own work instead of those trivial things. Because penny wise and pound foolish, that's what Napoleon meant.
5. How to sell your suggestion to the boss?
When selling suggestions, we should pay attention to selling your suggestions in a way acceptable to the boss at the right time and in the right place. We should make preparations in advance, make clear the purpose and methods, think about and solve problems from the boss's standpoint, not only ask questions, but also add an action plan to solve problems, and we must put your suggestions on the overall interests of the company and departments. Specifically, it can be divided into five steps:
Step 1: study and review past successful cases, incorporate the boss's goals into your plans and proposals, and ensure the consistency of goals; The second step is to make a plan, comprehensively consider, link the department's goals with the boss's goals, and measure the effect, paying attention to costs and benefits;
The third step is to prepare, read all the materials twice and arrange the briefing time with charts;
The fourth step: write a briefing, report the benefits first, and then report the details; Be calm and enthusiastic. If you can't answer the boss's question, you should try to find the answer within 24 hours.
Step 5: Follow-up: I will always be grateful and see what the boss does next. The suggestion has been adopted, and I should thank my boss for his cultivation, so that my ability can be brought into play; If we don't adopt it, we should thank the boss, because we know that our ideas are inappropriate and our ability has been improved and upgraded. If a person wants to succeed, he must always be grateful. I think this mentality is very important, but after some people learn some methods, they feel that they are the best in the world. He began to criticize his teacher, his boss, this and that, and then everything was his best. I don't think this is a very rational behavior. I wonder if these people have ever thought about how his own abilities came from?
Sixth, how to feedback negative opinions to the boss in time?
First of all, you should agree with this job, express your views euphemistically and save the boss's face;
Secondly, we should interview other people's opinions for reference. When the views are opposite, we should look for supporting cases and objective reference information, self-examine the effectiveness of the views, seek other solutions, give in to our own views when necessary, fail gloriously, and learn lessons from the cases as the next teaching material. If you are giving advice to the boss, it is more appropriate to limit the time of publication to one minute. Generally speaking, your boss is impatient with the opinions of the factory. If you can finish your comments in one minute, he will feel happy, reasonable and easy to accept. On the other hand, if he doesn't agree with you, you won't waste too much of his time. He will thank you for it. If you want to define it in detail, it is best to keep the speech speed at about 200 words per minute. If you are slower than this standard, it is too slow. Finally, you must reaffirm your commitment. This is particularly important. If you give a negative opinion and walk away silently, the boss will definitely think: Will this boy do as I say? He must be worried, so you must reiterate your promise. For example, we can say: what will I do according to your instructions just now? If the boss thinks it is not, he will correct it again. Don't think that our boss will lose confidence in us because we raise objections. We should respond positively to our superiors. If your colleagues and subordinates walk away after communicating with them, you should stop him and ask him what he intends to do according to the communication just now. Some subordinates are afraid of their superiors. Sometimes,
If you don't know how to pretend to understand, your subordinates can only do it well if they understand. The work of subordinates is our work. If the subordinates don't take the initiative, then you are the boss, so you should take the initiative.
Seven, five ways to effectively criticize subordinates
Criticism should be strategic. If someone's work is not satisfactory, you must never bypass this question, but express your views. However, when criticizing, we must pay attention to strategy, otherwise it may have the opposite result. What should be noted here is: 1, never criticize someone in public, and never publicly accuse him in front of a third party;
2. Remember, the purpose of criticism is only to point out what is wrong and specifically tell employees what is wrong, not to point out who is wrong, and to criticize things rather than people;
Let them know clearly how you feel about this fault. Don't be impulsive when criticizing. You should create an atmosphere that is easy to exchange opinions, and make it clear that it is normal to maintain close relationship with subordinates. Therefore, you should be both concerned and strict with your employees, be affectionate and not damage your supervisory role.
4. No matter what you criticize, you should find something worthy of praise and keep it before and after criticism; 5. Successfully use the strengths of each subordinate. There is a famous saying: "There are no mediocre people, only mediocre management." Everyone always has strengths, and a smart supervisor should be good at finding valuable things from every ordinary employee and guiding and developing them. A Hong Kong entrepreneur believes that managers have three levels: the first level is a businessman who only does business; The second level is entrepreneurs who own an industry; The third layer is the organizer, which is the planner. The organizer's main talent is to be good at putting everyone in the right position. The supervisor's task is to give full play to everyone's strengths and regard everyone's strengths as building materials with the same performance. Imagine, which unit's performance is not made by all staff. Therefore, when employing people, the supervisor should first focus on people's strengths, find out what this person has and how to use his strengths. Li Shimin, Emperor Taizong, once said, "The most important reason for my success is that I don't think one person can do everything. I always take advantage of his strengths and avoid taking advantage of his shortcomings. " However, many supervisors first pay attention to people's shortcomings. You can't let him do this and that. Think about it. In the end, this man can't do anything and becomes a basket case. If a supervisor can't explore people's strengths and try to make them work, then he can only be influenced by people's shortcomings, shrouded in the shadow of shortcomings, and employ people's shortcomings, which will delay people's future and even be said to be "abusing" people. Of course, managers should also see people's shortcomings, but they should try their best to help overcome them, try not to let these shortcomings affect the collective and others, and avoid damaging the performance of the organization. It should be noted that we must overcome our shortcomings on the premise of giving full play to our strengths and not put the cart before the horse. Facts have proved that people's strengths have been brought into play, and they are willing to accept criticism and overcome shortcomings.
Eight, when being scolded by the boss, don't resist excuses.
Anyone can be scolded by the boss, but when he is scolded by the boss, he should not resist the argument. Although it was hard to be scolded, he couldn't help it. Even if the boss scolds him unreasonably, he still has to accept him calmly. What should I do at this time? I think it's enough to go in one ear and out the other. Remember, don't refute it on the spot. When swearing, that is, when the boss shows his family law: "No, it's you who are wrong, I'm not wrong." In this case, if you go back directly, you will only ignite a war. Even if the fault lies with the boss, as long as there is a dispute, the powerful party will always win in the end, and the boss has the dignity of the boss. How can it be so easy to get back the law of becoming a monk? So confrontation on the spot is definitely the worst way to deal with being scolded. What should I do? I must apologize anyway. The scolded person should say to the boss, "I'm sorry, I'm sorry." A heartfelt apology. Don't apologize in the mood at that time. Apologize with a normal heart. Maybe it's a better way to tell him politely at the right time the next day or two or three days later. At this time, the boss has calmed down. If he has realized his mistake, he should listen to your explanation and listen. When he is wrong, he must know how to reflect, and sometimes he should even apologize again. If there is nothing wrong with him, we should cool things down first, and then explain. This way of handling things afterwards can definitely turn scolding into positive help. When scolding, the most important thing is that subordinates should quickly get rid of the emotions at that time. If they can't get rid of swearing and scolding, they certainly have no intention of starting their next job. After swearing, the boss will worry about whether the subordinates really understand their intentions, and the subordinates will think that it is really that serious. In this way, the two sides lost their trust in each other, so in order to get rid of this atmosphere, subordinates had better formally apologize. After all, we are the body, the hands and feet, the boss is the head, and the head needs face. Subordinates who can open their hearts will never suffer.
How to accept the boss's orders: Let's look at the word "destiny" from the perspective of "mouth" and "order"
It is very important to combine, that is, to convey to each other by mouth. How to accept orders from your boss? There are the following steps: 1. When your boss calls your name, you should pay attention. When your boss calls, you should answer it in a vibrant voice at once. Don't walk up to the boss silently, let alone say, "What's the matter?" This is a term among peers. Be sure to bring a notebook so that you can write down the boss's instructions at any time. Step 2: record the main points of the boss's explanation. Personally, as a supervisor, the necessary tool is a notebook, which can be carried with you, regardless of size. If you don't have a notebook, I don't think you are a good supervisor, because your memory can't be that good. The notebook has the function of checking, remembering and checking, so as to avoid "Have you made a confession?" "I didn't hear it." And so on, while taking notes, answer "yes, ok, got it." Step 3: How to understand the command correctly? Ask if you are not clear, but never use rhetorical questions. Confirm with the boss as specifically as possible, let the boss finish, and then put forward your opinions and questions. Use 6W3H to understand. What is 6W3H? For example: What (what) When (what) when (what) Where (where) who (who is the object) Why (what purpose) Which (which choices) 3H: How (how) Hom many (how much) Hom much (how much).
I hope all my colleagues will write this 6W3H on the first page of your work log. Every time you give an order yourself or listen to the boss's order, you should do it with reference to 6W3H. If we use 6W3H, do you think there are many obstacles between superiors and subordinates? If you have these elements, you know how to do it yourself. How to carry out your work is what we call PDCA cycle: planning, execution, inspection, processing, improvement and re-execution.
Ten, how to report to the boss?
Finally, let's see how to report to the boss.
First, we should streamline and make effective use of the boss's peak hours;
Second: targeted, which should be particularly emphasized. When writing a report, don't do two or three things in one report. How can I get the boss's approval? Your boss can't approve it. Want to be targeted, say, say. Many times, your boss agrees with something you do, and some bosses don't. So how can you ask him for permission? So a report is about one thing.
Third: look at the problem from the boss's point of view; Fourth: respect the boss's evaluation and don't argue;
Fifth: supplement the facts. If the boss is not clear, look for opportunities to supplement the facts. The reporting object is the direct supervisor. Be careful not to overstep your level unless you have instructions from your immediate supervisor. Be respectful and polite to your boss. When you enter the boss's office, you should contact and knock on the door in advance, and don't break in at will. When reporting to your boss, you should also follow the principle of putting things first: tell your boss how much you want to say and how long it will take, and then report back. Let me give you an example: you should say, "Manager Zhang, I want to report two things to you. It takes about 10 minutes. Is it ok now? " If you do this, I think there is no boss who doesn't like you. How to write a written report?
Sixth: The written report follows the 30-2-8 principle. What is the principle of 30-2-8? The first "30" stands for 30 seconds, which means
The title "Love at first sight" aroused the boss's interest. The second "2" stands for "two minutes", which means a fascinating summary and the main points. The third "8" stands for eight minutes and refers to the words we can't put down. In other words, when our boss reads the report, he can only read three pages of A4 paper, so he will read it more carefully. He is in no mood to read on, so he should be concise and clear, make the topic, theme and conclusion clear first, don't gild the lily, and try to be tabular.
Finally, I want to sum up what I said today: how to deal with the relationship between superiors and subordinates is one of the core issues of management. As a leader, subordinates should maintain the prestige of their superiors, abide by the organizational principles, obey the distribution, work actively, understand the difficulties of their superiors, put themselves in their shoes to share their worries, help their superiors enthusiastically, and make up for their mistakes in their work. When there are contradictions and differences with their superiors, they should be tolerant and frank, and explain their views and attitudes to their superiors. Don't be tit for tat, make a hullabaloo about and intensify contradictions. To handle the relationship between superiors and subordinates well, we should pay special attention to striving for "maximum coordination" and "assistance". Once you really handle the relationship with your boss, you will feel that you are more like partners than superiors and subordinates. As a partner, your boss will entrust you with more responsibilities, which will make your career progress and your work more satisfactory. thank you