The general strategy of refusal is to affirm first and then refuse, giving the other party a "soft landing" opportunity. Soft landing uses conjunctions to connect the front and the back. "Soft landing" is best "flapping friction", which will eliminate the pain caused by rejection. For example, "I know your difficulty, but you are a reasonable person, and I believe you can understand my difficulty." "I know what you mean, and I agree with you, but …" and "If it's my turn, I will do the same, just …" and so on. Being rejected, no matter what the reason, is an unpleasant thing, even if it is a leader.

After being rejected, people will feel more or less sorry and uncomfortable. Therefore, if you want to continue to maintain a good relationship with each other, you must do a good job of "disinfection" after rejecting others to avoid future troubles. After rejecting others, we must first gain their understanding.

Second, the plan to slow down the troops.

In the process of doing work for leaders, delaying tactics are still used a lot. For example, someone asks you something, but you can't do it, and because of face, you can't refuse it too directly. At this time, you need to use delaying tactics, agree first, and then give him an explanation.

Zeng Guofan has a classic saying: "things are slow and round." Therefore, delaying tactics is the best way to solve difficult problems, which not only does not offend leaders and customers, but also reflects their communication skills.

Third, make trouble.

If you simply say "I can't", "I don't know" and "I can't like you", it will be too dull and artistic, which will make the other person unable to step down. At this time, tactful and humble strategies can be used, such as offering flowers to the Buddha.

The so-called Buddha offering flowers is to use other people's words to imply or use other things to express your refusal euphemistically when it is not good to refuse directly. This will neither offend people nor be too passive.

Fourth, change the subject.

According to the requirements of identity, you should give a direct answer to the questions raised by the other party. But when you don't want to refuse directly, you might as well choose a topic that has nothing to do with the original topic by answering irrelevant questions.

Fifth, preemptive strike.

Pre-emptive strike focuses on the word "first" and "system". When you find that someone is going to say something against you or ask you to do something you don't want to do, you can speak first, or stop, or surround, or pressure, or persuade (explicitly tell the other person not to talk), or interrupt (interrupt the other person's topic and change to another topic). Only in this way can we firmly grasp the initiative of communication and achieve the purpose of rejection.

Sixth, retreat from difficulties.

In the process of working for leaders, we often encounter some embarrassing problems. If you refuse to answer, you will appear rude; If you use the diplomatic term "consider" to answer, it will give the other party an expectation and the problem will continue to exist. Then, you might as well use the method of retreating from difficulties and subtly refuse each other.