#report# Introduction Through the summary report, we can fully understand the achievements and mistakes of past work and their causes, learn lessons and guide future work, so that we can make fewer mistakes and achieve greater results in the future. The following is a property work summary report compiled by kao.com, welcome to read!

1. Property work summary report

1. Independent learning and struggling to adapt to work

Since I also joined this industry at the beginning of the year, I can say that I know nothing about it, but I have never thought about giving up. Since I have chosen this industry, I have to find ways to adapt to this job as soon as possible. First of all, I will take the initiative to follow my colleagues during work and imitate their working methods. If I don’t understand anything, I will Just ask for advice.

I will ask everyone. After all, everyone has different opinions and methods they have summarized. I will just choose the one that suits me. I will not be idle after get off work. I watched the training videos for property management personnel on the Internet, and went to the library to borrow books about this industry. Gradually, I had a clear understanding of this job. Everything began to become clear before my eyes. I slowly We have found our own position and clarified our development focus and direction this year.

2. Be conscientious and dedicated to providing services to the owners

My job is mainly a transfer station, responsible for conveying the notices issued by the leaders to us, if there are people trapped in the elevator , they contact us as soon as possible, and customers come to us when they have problems with their access. We are the leadership of the most basic personnel in the property management. My ability to adapt to changes must not be bad. I have to deal with a lot of things every day.

During this year, I handled many accidents. For example, in the first half of the year, there were three elevator trapping accidents in the xx residential building due to elevator malfunctions, but they were all resolved within three minutes. I I also reported this matter to my superiors. After a period of maintenance, something similar has never happened again. Once an accident occurs, quick handling is the key to avoid causing panic among residents.

3. Existing shortcomings and plans for the coming year

Since my work experience is still too little, I am really not as good as those colleagues who have worked here for several years. After encountering problems, I have at least three sets of solutions. I almost never encounter problems that cannot be solved. There are still too many places for me to learn. For example, when there is a conflict between two owners, I don’t know where to start. I have yet to find a solution to the problem of stray cats and dogs in the community reported by residents.

In the coming year, I must do a good job of visiting the owners in each section and record the shortcomings that they feel the current community properties have. Their feelings are the most intuitive, and we will definitely accept their opinions. I want to hear that the monitoring system equipment can be fully upgraded. There are still many blind spots in the community.

2. Property work summary report

The last month of 20xx has come, and our work has also reached a stage of summary and closing. Our xx property company serves the majority of owners. After a whole year, we have naturally made great achievements in our work and received praises from many owners. This is thanks to the leaders for their good decision-making and the cooperation of all colleagues. This has made our success Real estate work is going more and more smoothly.

I have been a member of our xx property family for two years, so I have quite a lot of experience in this area of ??work. If you want to do a good job in property management, you naturally have to consider the owners. Therefore, when we work, we should always stand in the perspective of the owners and cannot just rely on our own ideas to do things. This requires more use of our brains.

During this year, I learned the lessons learned from the previous year and changed a lot of my original working methods and models. I no longer only focus on the implementation of work progress. Sitting in the office is of little use. , you have to go among the people, ask for their opinions and ideas, and then collect and report the opinions of the majority of people to the superior leaders. This is a more reasonable operating process for property workers.

Many people have a lot of prejudice against our property management, thinking that we can only collect money, not do practical work, and will only shirk when we encounter problems. I don’t deny this issue too much. After all, there are only so many staff in the property. It is naturally more troublesome and slow to manage the life safety issues of hundreds or even thousands of people. Like our company, I am slowly exploring a better and more suitable management model. This naturally takes time to accumulate. You can also obviously find that our property management work is getting better and better. Well, work is becoming more and more efficient. This year, my work attitude has improved significantly. When I treat the owners, I no longer have a straight face like before. I start to greet every owner with a smile, even if they question my work, or even When I use excited words, I will not be too impatient. I will appease the mood of the owners and let everyone believe in the ability of our property company. We will definitely solve everyone's problems as soon as possible.

What property work pays attention to is an attitude. I will be serious and careful when working. When facing the owners, I will also be calm and leisurely, so that my work can be carried out better. In the new year, I will continue to learn some knowledge related to property management, participate in more training activities, and strive to better serve the owners!

3. Property work summary report

After this year of accumulation, I have also made great progress. I am no longer the student who just left school. The time also made me feel more that as a member of the workplace, I know how to communicate with others and how to deal with some things. The one-year work experience also made me improve a lot. This is also the case in this year. Let me summarize my work in a property company.

As a property front desk, my usual work is quite busy, from answering phone calls, solving some problems for the owners, to cooperating with colleagues in the company to be busy with the owners’ affairs. I have a better understanding of the industry. Although I am busy, I also work in an organized manner. I know what I do every day, and I also reflect on the work of the day and improve it. After one year, I have actually gained a lot. Especially at the beginning of the year, I cooperated with community staff in prevention and control work, which gave me for the first time a deep understanding of infectious diseases and how to do prevention and control work. Colleagues It is also an active cooperation, and the owners are also aware of the importance of this matter, and the cooperation is relatively tacit. Everyone is for safety, and they do not think some things are cumbersome, and I also handle my work responsibly. To cooperate.

Actively participating in the work has given me many opportunities to learn. It is indeed not easy to do some things well when you first get started, but only by experiencing it can you understand how to work in a property management department. For the development of the business, I also actively cooperate with my colleagues to help deal with some of the needs of the owners. I may feel bored if I do too much of some things, but in fact, from the perspective of the owners, this is because they are unwilling Some things I have experienced, some repairs, and some things that need to be dealt with are all considered from their perspective. I also understand that my work is often trivial and boring, but in fact it is very important to the owners. In the process of thinking, I also found a better way to solve the problem, how to comfort the owners, and how to communicate more efficiently. You can also see your own progress, from being familiar with the work and handling it more skillfully, to no longer panicking when encountering things that you have never dealt with before, but thinking about how to do it.

4. Property work summary report

In June of 20xx, I came to xx Property with a simple and curious mood, and started a journey in a new environment. The work content included: Facing the familiar and the unknown, it spurs me to work harder to learn and challenge. Half a year passed in an instant. With the training of department leaders and the help of my colleagues, I quickly became familiar with and qualified for the job responsibilities of the property manager. It’s the middle of the year, and everyone should sort out the past and plan for the future. At this moment, the work in the first half of 20xx is summarized as follows:

1. Property service work

The main property work includes Daily repair reports, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and rat disinfecting; there are learning and training, inspections by superior departments, etc.

The management fee collection and the rectification of community public facilities and equipment issues are the main tasks of the management office in the first half of 20xx. After working together with colleagues from various departments of the property company, most of the work has gone smoothly. Finish.

2. Office work

Office work is a completely new field for me, and the work is complicated, including document processing, file management, document forwarding, etc. Faced with a large amount of complicated and trivial routine work, it is necessary to strengthen self-awareness of work, pay attention to speeding up the work rhythm, and improve work efficiency. Manage all matters calmly, strive to be comprehensive, accurate, appropriate, and avoid omissions and errors.

3. Existing shortcomings

In line with the professional attitude of "working for yourself", we are dedicated to our work and carry out our work creatively, and have achieved certain results, but there are also some problems and shortcomings. , the main performance is as follows:

First, the property management job is a new position for me; many tasks have to be explored while doing it, so that I cannot work with ease, and my work efficiency needs to be improved. improve.

Second, some work is not detailed enough, and some work is not well coordinated.

Third, the provision of effective decision-making data to leaders needs to be further improved.

Fourth, communication with department leaders and company employees needs to be strengthened.

IV. Direction of efforts

First, strengthen learning and broaden knowledge. Work hard to learn about real estate industry knowledge and related property laws and regulations.

Second, based on the principle of seeking truth from facts, focus on coordination and communication among various departments of the company; effectively create an atmosphere of unity and teamwork.

Third, provide effective data to leaders.

"If you don't accumulate frog steps, you can't reach a thousand miles; if you don't accumulate small streams, you can't become a river." In the first half of 20xx, I gained success, experienced difficulties, and felt enlightened; in the second half of the year, I will As always, keep up the good work.

5. Property work summary report

On x, month x, 20xx, our property company entered xx community. Over the past year, all my employees have united as one, worked hard, and fought bravely. Continuous innovation has further improved the company's management and service quality, and achieved gratifying results: established an excellent property management team, created a scientific management model and advanced management concepts, management methods, and strict quality standards and work procedures; forming a professional division of labor system that combines service and management. Over the past year, we have carried out a series of work focusing on strategic planning, brand building, internal management, information communication, and service performance.

Since the establishment of xx Property Company, the management concept has experienced a profound transformation from "management" to "service", abandoning the past attitude of self-respecting managers, and advocating "service and education, owners The new service concept of “Supremacy”. Even though our property management company has encountered serious challenges from the internal and external environment during its development, the concept of serving owners and users has been extended and has been widely praised.

However, the company's management is not satisfied with the gratifying achievements. Instead, it takes a positive attitude to face the problems existing in the service process, such as lack of professionalism, insufficient service content, low employee treatment, and high costs. Since the beginning of this year, the company has assessed the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance matters, and strived hard for brand building to improve the company's operational efficiency and competitiveness.

The brand is based on high quality. The company regards how to improve the quality of property management services as the first choice goal of the company's operations:

1. Implement effective actions according to the xx system

The company has made quality planning since its establishment, clarifying the company's quality goals, requirements, and goals it wants to achieve, so as to meet the needs of owners and users with the most appropriate service quality. Over the past year, the company has always set the goal of passing the xxx and xxx audits. At the same time, it has further demonstrated the company's high-quality service image in related aspects to owners and users.

2. Form a quality system centered on customer satisfaction

Since the company's establishment, it has always regarded "customer satisfaction, owner first" as the center of its work, further confirming that the company's owner-oriented Based on the business service concept as the center, the company will continue to implement and improve service quality and improve service performance in the future.

3. Establish the goal of zero defects in xx Property

After the company was established, after repeated discussions and discussions, we believed that if we want to be unique, we must achieve zero defects in our work: Service Zero defects; zero defects in operation; zero equipment failures; zero safety hazards and four zero defects. It is clear that the owner is not always right, but it is always the most important customer demand, fully prepares to meet the demand, and actively prevents possible problems.

6. Property work summary report

Unknowingly, I have been engaged in property customer service work for another year. Looking back on the work situation over the past year, overall it is still qualified, but There are still many areas that can be improved, so I made a general summary of this year's work, hoping to gain some experience.

1. Deepen the implementation of the company’s rules and regulations and the property department’s systems

Based on the rules and regulations initially improved in 20xx, the previous focus was on deepening implementation. To this end, the customer service department of the property department actively responds to new forms and needs based on the development of the company and the current status of the continuous development of the property management industry. Based on the actual situation, the customer service staff are trained and assessed in batches to deepen their understanding of property management. and understanding. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department of the property department also promptly adjusted the relevant systems of customer service work in order to better adapt to the new situation.

2. Integrate theory with practice and actively carry out training of customer service personnel

For a good customer service management and service, the professionalism and work attitude of the personnel play a decisive role. For 20xx In order to solve the problem of insufficient theoretical knowledge of personnel in customer service work, in 20xx, we focused on conducting a large number of trainings for customer service personnel:

1. There are various training forms, such as theoretical explanations, practical operations, discussions, etc., from Fundamentally, the overall quality of customer service personnel has been raised to a higher level.

2. Based on the idea of ????going out and inviting in, we organize personnel to visit and study at Jones Lang LaSalle and other sister companies, so that our vision will be broader and our management concepts will be better able to keep up with the industry. the pace of development.

3. Actively respond to newly introduced laws and regulations. In 20xx, the most important regulations for the property management industry were introduced. In response to this situation, the leaders of the commercial management company promptly arranged for customer service personnel to participate in the heating company The organized regulatory training, through this study, has made our work more comfortable.

At the same time, the customer service staff of the property department immediately organized personnel to study and discuss, and conducted strict closed-book assessments, which enabled the customer service personnel to deepen their memory based on their understanding and make a contribution to the heating work in winter. Adequate theoretical preparations ensured the smooth development of winter heating work. As of the end of 20xx, there were no complaints caused by heating work.

3. The annual review of property charging standards and parking fee charging standards in 20xx was completed as scheduled

A standardized property management company must ensure that charging work and service work are legally enforceable According to the regulations, charges are strictly in accordance with the standards of the price management department, and relevant materials have been actively prepared. The standards for building property management charges have been reviewed annually to resolutely put an end to arbitrary charges and safeguard the legitimate rights and interests of owners.

7. Property work summary report

Last year, under the guidance and strong support of the company’s leaders, we followed the company’s work requirements and adhered to the principle of “your satisfaction is our forever The property service tenet of "Pursue", the company management philosophy of "people-oriented, customer-oriented, sincerity as the source, quality first", the company's development goal of "improving the level, creating benefits and building a brand", and "serving the first 1. Customer first” is the creed of every employee. Through the joint efforts of all employees in the department, a series of high-quality service work has been carried out. Here is a brief summary of one year's work. Sum up experiences and lessons, identify shortcomings, and lay a solid foundation for the next year's work.

1. Personnel Management

After the night shift was implemented, the mood of employees fluctuated and it was very difficult to carry out work. Therefore, we communicated with employees in various aspects to stabilize their emotions without affecting the quality of work. According to the work needs of each position, we focused on strengthening the reasonable allocation of personnel and the assessment of workload, actual operational characteristics and requirements, and adjusted the shifts and duty hours. Without increasing the number of personnel, the cleaning operation requirements were basically met.

2. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and meet the requirements of office building cleaning work. .

On the premise of training the cleaning staff in the "Cleaning Work Manual", the following training was focused on the actual situation at work: classification and use of cleaning agents, cleaning procedures, cleaning of stainless steel accessories, cleaning of furniture , cleaning ashtrays, cleaning wallpapers, cleaning and maintenance of elevators, and rust treatment.

3. Cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" was implemented, and "natural cleaning" achieved good results.

Based on the original day shift, it is divided into two shifts, and the main cleaning work is carried out in the night shift. While implementing "unmanned cleaning", in order to ensure the quality of hygiene, the frequency of cleaning inspections has been strengthened. The existing staffing of xxx and one cleaning staff can basically solve the sanitary problems that arise at any time within 30 minutes. However, during the peak period xxx, the cleaning staff often cannot enter the men's bathroom for an hour, causing the bathroom to be dirty.

IV. Completion of cleaning work

(1) Timely revision of the cleaning staff and work model was completed.

(2) Complete the daily maintenance of sanitation in the xx public area.

(3) Complete the land reclamation work for the new occupied floors.

(4) Complete the crystal hardening treatment of xx stone and carpet maintenance.

8. Property work summary report

When I entered the company as a security guard, it happened to coincide with the company settling in the new office building. At that time, there were few people and heavy tasks, and I had to work every day. For 12 hours, in addition to standing guard, maintaining company order, and guarding company property, I also helped move and place furniture every day. I have truly become a qualified security guard.

After more than a month of work, due to the needs of the company, I was appointed as the monitor of the property department. This also brought motivation to my work. I insisted on inspecting the company's regional sanitation and inspecting and maintaining the company's hardware facilities every day. , The security guards are on duty and arrive at work half an hour early every day. During the company's first opening period, there was a heavy flow of customers, so we had to work overtime every day. When I lack property knowledge, I study property-related knowledge and management knowledge in my spare time to improve my business capabilities.

1. Security Management

1. Focus on system construction: shift handover, patrolling, standing guard, and guiding vehicles are all carried out in accordance with the "Property Company's Front Property Manual", and I will do it every day. During time inspection, if there is any phenomenon that does not comply with the system, it will be dealt with strictly in accordance with the security point deduction and penalty standards.

2. Focus on ideological construction: Our security guards come from all over the world and come to the company for different purposes. We must unify one goal, which is to fulfill our own responsibilities. Responsibilities, do a good job in the company's security work.

2. Cleaning Management

Cleaning is the most basic level of work, and it is also an indispensable and important task in our work. I insist on checking the health areas to which I belong every day and do the following: To the role of supervision and guidance. Discover and deal with promptly. Winter is coming, and the temperature in the model room is low. I have done a good job in cleaning the model room in time.

3. Maintenance work

I insist on inspecting the company's hardware facilities every day. If I find problems, I will repair them in time if I can solve them myself, such as replacing light tubes and draining washbasins. Interfaces, etc., if the problem cannot be solved by oneself, report it to the department supervisor in a timely manner.

IV. Temporary work

On the premise of doing your job well, try your best to help other departments do some things within their capabilities, such as moving heavy items, summer rainbow doors and water flags placement, etc.

Solve some existing problems on the basis of the original work, and at the same time strengthen the study of professional knowledge. In terms of security, while doing a good job in security and fire protection, we must also reflect the company's good spirit from daily duty; in terms of cleaning, we must clean the place in place, leaving no dead corners, and give the company's employees a comfortable working environment. Maintenance of the company's hardware facilities must be done in a timely manner to ensure that everything is running normally. I will check and supervise frequently to do all the work better.

9. Property work summary report

With the guidance and help of the company leaders and the strong collaboration and support of all relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation in the living area is in good condition, the greening environment in the living area has been greatly improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

1. Property management work

With the goal of improving service quality and standardizing community property management, in line with the people-oriented purpose, we will strengthen management and conscientiously implement the community’s Property management system. Actively cooperate with the company's water and electricity bill payment management work, and complete the collection of water and electricity bills on time and in quantity. The inlet and outlet pipes of community rooftop water tanks have been abolished, improving water supply quality and reducing leakage. Continue to improve water and electricity metering devices. We have strengthened the maintenance and inspection of power supply facilities and made adequate preparations to ensure the power consumption in living areas during the peak summer period.

Standardize the management of vehicle entry into the community. Based on the actual situation, regulations were made to prohibit vehicles from entering at the east gate of District 1, and vehicle diversion management in the community was implemented to ensure driving safety in the community. The weeds in the community were thoroughly cleaned up and the sanitary environment in the living area was improved. Continue to strictly implement the construction and decoration waste disposal management system. It has changed the original phenomenon of littering of construction waste in living areas, and has received extensive cooperation and support from the owners. Strengthen vehicle management in the community. Continue to clean up dead spots and weeds in the community to eliminate dead spots.

The daily maintenance of greening in the living area is managed by dedicated personnel. Some branches that affected the power supply were pruned in a timely manner to ensure the safety of the power supply. Dangerous trees in living areas were surveyed and counted. Large-scale mechanical spraying of pesticides was carried out on green plants in the living area to eliminate pests and diseases and maintain good growth of trees.

2. Problems that need to be solved in the work

At present, all the greening fees have been used up, and the greening work cannot be carried out normally in the second half of the year. However, the treatment of dangerous trees, power pruning and daily maintenance of greening are urgently needed.

Since it is inconvenient for our unit to manage and control the water and electricity transferred in the factory, in order to achieve strict management and control and reduce waste, the water, electricity and costs transferred to various departments and offices in the factory should not be included in the water and electricity bills of office and public facilities. quota.

3. Work plan for the second half of the year

Complete the maintenance of the main water supply valve and water meter on the west side of the office building and the garage and some pipeline renovations. Improve the electricity metering device for single apartments as soon as possible. Strengthen water leak detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleanup of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning work, and handle and transport garbage in a timely manner; continue to strengthen the security work of closed management communities, and do a good job in door guard and night patrol management.

10. Real estate work summary report

Half a year has passed in the blink of an eye. During this half-year, I feel that time flies, although during this process, I may not feel it. , but now looking back, I realize that half of the year has passed. In the past six months, as the captain of the property security team, I have treated my every day's work diligently and seriously handled every difficult thing I encountered in my work. “Never give up when faced with difficulties, and never back down when faced with challenges.” This is a belief that I have always adhered to in my work. With this belief, I have completed this six months of work.

This year is a special year. Faced with the sudden epidemic and the mysterious and ever-changing new coronavirus, people are all panic-stricken. As a member of the xx Property Company, it can be said that our work in the past six months has been carried out to prevent and control the spread of the epidemic. Affected by the epidemic, our workload has increased and the difficulty of work has also increased. However, not a single staff member in our company has complained, and they have all resolutely completed the epidemic prevention tasks assigned by superior leaders, no matter how difficult or how many obstacles they encountered, We all practice it strictly. Because we shoulder the responsibility of protecting the personal safety of residents in the entire community of xx, we must do a good job in safety precautions.

This is not just me working alone, but all the staff of our xx Property Company are working, and people across the country are also working hard to fight against this epidemic. Those front-line protection personnel work dozens of times harder than us, and they all stick to their jobs. So my work of taking temperatures, asking for information, and keeping records is nothing. Therefore, in our concerted efforts, the epidemic situation is slowly improving, but we would also like to thank the residents of xx community for their strong support and cooperation in our security work. Without their support and cooperation, I don’t think our work would be so easy, nor would we make such great progress. Through this epidemic fight, the relationship between our security personnel and the residents of xx community has taken a further step, which has also allowed them to better understand and understand our work, and continue to choose to trust and support us.

There is a famous saying that goes well: "A single sail cannot sail across the vast ocean; if we work together as one, we will surely ride the wind and waves." Through these six months of work and through this epidemic, I have learned about unity This is the principle of power. I hope that in our future work, we can still maintain this working spirit of unity, face difficulties together, and usher in the bright future together.