Working experience as a bank teller in 2020 (1) For me, 2020 is a year to strengthen my study, overcome difficulties, develop my business and grow up rapidly and healthily, which is of great significance to shaping my career. I have been engaged in payroll for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress.
First of all, in thought and work, I can learn X-ray operation process and various system documents more actively, and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.
Secondly, in terms of skills, I can personally actively invest and exercise myself. In this year, I have always maintained a good working condition, strictly demanding myself by the standard of a qualified X-ray employee, based on my own work, and devoted myself to training business skills, so that I can make a contribution to the cause of China Merchants Bank in an ordinary post.
My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.
Thirdly, in daily work and life, I can integrate into the big family of X-ray in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.
Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.
Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first" everywhere. In the process of working in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life. Occasionally, customers gently say "thank you" to ignite their passion. What customers don't understand is patient explanation. Passion makes me passionate about my work, patience makes me take my work seriously, strive to do every little detail well, strive for perfection, passion and patience complement each other and promote together, in order to collide with the most beautiful sparks and do my best.
2020 Bank Teller Work Experience (II) I have worked in xx Bank for a week, and this is my first time to work in the bank. After a week of hard work, although I haven't signed the first order yet, I still have some gains. Now make a summary of your work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better in the future.
Before work, I only heard of pos machines. I don't know much about this business of banks, and I know nothing about the market. However, after receiving training from the bank and consulting with experienced colleagues, I have a further understanding of this business. After a week of teamwork, we explored the market while learning products, met difficulties and problems in sales and products in time, sought solutions to the problems together, and studied targeted strategies for some difficult customers, and achieved good results.
Through teamwork and continuous learning of product knowledge, collecting information from the same industry, looking for the market, collecting market information and accumulating market experience, I now have a certain understanding and understanding of the market. I have also made some progress in communicating with customers. Now I can clearly introduce our products to customers, and I can gradually deal with all kinds of problems mentioned by customers. I can further communicate with customers, and I have collected some information about interested customers.
During the week's work, I also found that I still have many shortcomings: I don't know enough about the market; I can't fully grasp this business, and I don't know enough about other businesses related to this business, so I can't explain it to customers clearly; When communicating with customers, they are not enthusiastic enough to clearly grasp their intentions.
Now make a plan for the next step:
1. Actively find the market and understand the market.
2. Get to know customers in many ways. Before meeting a customer, you should know more about the customer's status and needs, and then do a good job to avoid losing this customer. Communicate effectively with customers, sort out customer information in time, follow up interested customers in time, keep in touch with customers, try our best to help customers solve problems and give them a good image.
3. If you want to have a good performance, you must strengthen business study, broaden your horizons, enrich your knowledge, and combine business study with communication skills in a variety of forms.
4. Good communication with colleagues, team awareness, more exchanges and discussions can continuously increase business skills.
Working experience of bank tellers in 2020 (III) It is very important for tellers to handle business efficiently and quickly according to regulations and provide satisfactory services to customers. A good mood will make people feel that everything is beautiful and understandable, which will make you deal with all kinds of things encountered in the counter smarter and treat problems more optimistically. With a happy mood, you will get along better with colleagues and customers around you and work more efficiently.
So, how can we make ourselves have a good mood and a happy mood?
First, learn to appreciate yourself. In one's life, everyone has had such comparison and sadness. You envy me, I envy you, but I forget to envy myself. In fact, everyone of us can imagine that when everything is really bad, don't complain everywhere like Sister Xianglin, because you can only make others look down on you. I understand that you can find your most admirable and admirable place, even if you are really no better than others, but remember that no one is perfect, and you must firmly believe that you are the best and the richest! Spend more time reading some tasteful and meaningful beautiful articles, beautify your mood, let yourself forget many trivial troubles every day, build a warm post station for your heart, weave fragrant days with flowers, and weave brilliant days with sunrise. Let the heart fly, let the heart fly. Talk to your best friend more, appreciate his advantages and sincerely praise his ability to communicate with others. Accept the compliment he gave you. Appreciation is powerful.
Secondly, learn to appreciate nature. Every day when I go to work, I will face customers with different personalities, and I will also face inexplicable ridicule and misunderstanding grievances. If you go on for a long time, you will suppress your mood and affect your normal work. Take time out to leave the noisy city and return to nature. Everything in the world has its own spirituality. Watch some flowers, plants, insects and fish by country lakes and forest streams. Use the holiday to visit famous mountains, rivers, lakes and seas, and put yourself in the beautiful scenic spots of the motherland. Build a romantic and warm cabin for your heart, water your heart with sweet mountain springs, purify your heart with spring breeze, and purify your heart with the songs of birds. Feel the aura of all things in nature and cultivate the soul.
Third, learn to appreciate your working environment. As the saying goes, a distant relative is not as good as a close neighbor. A harmonious relationship between colleagues and customers will enhance your prestige, your confidence and your enthusiasm for work. Learn to look at all people and things with a positive eye, always think about the goodwill of leaders and colleagues, think about the praise of customers, and look at the advantages of others with an appreciative eye. Adjust and handle interpersonal relationships, be flexible, sensitive, tolerant and humorous, and create a harmonious working environment and a good living atmosphere. Actively, actively and enthusiastically to achieve a better life. If people are jealous, they are also generous; Being calculated is also very free and easy; We must be able to return good for evil. Remember: endure a moment's anger and take a step back. You are not a fool, you have a wise life, and you have a brilliant life! Tolerance will be respected.
A good mood will make you have personality, creativity, cohesion, good interpersonal relationships, feel at home at work, be close to customers, improve work efficiency and enrich your life. So, the teller at work, I want to say to you: "Go to work with a happy mood every day!" " "
Experience of working as a teller in 2020 Bank (IV) I have been working in xx Branch of xx Bank for almost a year, and what I am doing here is the most common job-teller. Maybe in the eyes of others, ordinary tellers have no future, but I don't think so. The counter can do something. Attitude is everything. I love this job and regard it as the starting point of my career. As an X-ray employee, especially a front-line employee, I always feel the heavy responsibility I shoulder. Counter service is to show the image and face of a bank, so I win the trust of customers with full enthusiasm, dedicated service and sincere service every day, and try my best to serve customers with a positive working attitude. Show our "window of civilization".
Among bank employees, tellers are the group directly facing customers, and the counter is the window to show the image of X Bank, so the daily work of tellers may be busy and monotonous. But behind all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly realize the sincerity of our bank and feel the people-oriented nature of X Bank's business. This kind of work is extraordinary. To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by the rules and regulations of the unit; Third, cultivate harmonious interpersonal relationships, live in harmony with colleagues and help each other.
In the process of serving customers, I always insist on thinking what customers think and taking customers as the most basic starting point. To provide customers with all-round, thoughtful and efficient services, to achieve standardized operation, standardized service, polite language and decent behavior, to leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of our bank, we will use it flexibly to provide customers with certain convenience and personalized and humanized services. What the banking industry needs is collective unity and cooperation. One's strength is always limited, so we should help each other and learn from each other.
While constantly helping colleagues, we should also constantly improve ourselves. With the development of the times, the competition between banks is becoming more and more fierce. We should not only concentrate on the work at hand, but also absorb new knowledge to meet the challenges in the future. Therefore, we should not be complacent, constantly improve our comprehensive quality and expand our knowledge, so as to better serve our customers and make our work more perfect.
Attitude is everything. Based on the fundamental, down-to-earth, and strive to learn business knowledge. In this ordinary post, I deeply realized that greatness begins with the ordinary, and ordinary us can also contribute our enthusiasm and sincerity. Ordinary people can create a sky of their own.
Experience of working as a bank teller in 2020 (V) In xx, I entered the xx branch with the yearning and pursuit of financial career. Here, I will release the energy of my youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and consulted experienced colleagues. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
Today, we dedicate our fiery youth to the ordinary post of Agricultural Bank of China, and xx Bank is also developing step by step in the alternation of this youth. On her clear annual rings, our youth will also be deeply printed. Franklin famously said, "Push your career, don't let it push you". Today, I am here to promote my career, which stems from my pursuit of the value of life and my enthusiasm for financial career. Because I know that as a growing youth, only by organically combining personal ideals with the development of agricultural finance can I give full play to my work enthusiasm, initiative and creativity and realize my life value in the process of creating a better tomorrow for xx Bank.