1. In business communication, when asking for a business card, first give it to the other party, and then ask how to contact the other party. What kind of business card inquiry method is it? ( )
A. claim law B. equality law C. transaction law D. humility law E. guidance law F. provocation law
2. The following statement is incorrect ()
A. The number of things hanging on a man's waist is inversely proportional to his status.
B.women can't wear black leather skirts on formal occasions.
C. In all business contacts, it is necessary to emphasize the basic requirements for women to look at their bags and men to look at their watches.
D. Make sure the phone doesn't ring when interviewing customers, and it's best to turn it off in front of customers.
3. When making a phone call, the following statement is true ()
A. In order not to affect the work of people around you when making a call, please don't make a call by hands-free.
B. When answering the phone, polite people usually answer it when the phone rings for the second or third time. If they don't answer more than five times, dial the phone. If the other party rings five times and doesn't answer the phone, you should dial again later.
C. when you hang up, the person with high status hangs up first.
D keep the voice as low as possible on the principle that the other party can hear clearly during the call.
4. There are many requirements about "Three" in business etiquette, and the following statement is true ()
A. three receptions are: there is a sound when you come, a sound when you ask, and a sound when you leave.
B. The three primary colors of men's formal attire mean that the basic colors of the whole body do not exceed three color systems.
C. The three basic points of women's makeup are: make-up should be natural, beautify and avoid people.
D. Business etiquette has three basic characteristics: standardization, objectivity and respect.
5. The purpose of business etiquette is ()
A. reflect personal qualities B. facilitate communication and entertainment C. maintain corporate image D. enhance their own value.
6. Women should pay attention to () when wearing jewelry in business communication.
A. Identity B. Homogeneity C. Less is better D. Embodiment of human value
7. The VIP seat of a two-seater car is ()
A. passenger seat B. right rear seat C. left rear seat D. rear middle seat
8. About the description of dress, the following statement is true ()
A. The bottom three buttons of the uniform must be buttoned.
B.the bottom button of a suit is usually unbuttoned.
C. clothes that women should not wear on formal occasions.
D. The preferred color of men's suits is dark blue, followed by gray or black.
9. About the description of workplace etiquette, the correct one is ()
A. Don't be too messy, too exposed, too tight or too sexy when dressing.
B. Pay attention to mutual respect in addressing, and generally add a title to the boss after the surname.
C. When walking with the boss, follow the boss's left rear.
D don't eat or smoke in the office or workplace.
10. The problem that should be paid attention to when dining in the company is ()
A. don't talk loudly when eating, so as not to affect others' appetite.
B. When eating, take less dishes and take more dishes.
C. Don't leave any marks, and clean up the garbage left on the desktop when you leave.
D put the chair or stool back to the designated position after leaving.
1. Multiple choice questions (2 points for each question, *** 15, 30 points in total)
1. After the phone rings, you can answer () at most.
A one, B two, C three, D four.
Generally speaking, the best handshake time is () seconds.
A 3-5 seconds B 5-6 seconds c 10 seconds d 30 seconds
3, about the use of western tableware, which of the following is wrong ()
Generally speaking, the left hand holds a knife and the right hand holds a fork.
B in the process of eating, you need to talk to people, and the knives and forks should be placed in a figure-eight shape on the plate.
C leave the table in the middle of the meal, and put the napkin on the chair surface of the seat.
D. When holding a knife, fork and spoon, take it from the inside out.
The reason for paying attention to etiquette can be summarized as () in one sentence.
A strong internal quality b plastic external image
C. Promote communication D. Reduce problems.
5. The main principle of communication in business etiquette is ()
A takes the other party as the center, and B takes mutual communication as the principle.
C is based on mutual respect and D is based on standards.
6, in public, interpersonal distance should be how many meters is appropriate ()
Within half a meter, B0.5-1.5m.
C 1.5-3m, exceeding d 3.
7. Generally speaking, how long is appropriate for courtesy visits and how long is appropriate for visiting relatives and friends ()
A 10 minutes 20 minutes b 10 minutes 30 minutes.
B 20 minutes, 30 minutes d 10 minutes, 10 minutes.
8, in social situations, eyes staring at each other is not in conformity with the specification is ()
The area where you look at each other at close range is from the eyes to the neck.
B When talking to people, you should look at them from below.
C The time spent staring at each other should be 1/3-2/3 of the total conversation time.
When shaking hands, you should look at each other and smile.
9. If the owner drives his own car, () should be the first?
Right rear passenger seat b
C left rear d driver rear diagonal
10. The incorrect way to use a mobile phone is: ()
The lady hung her mobile phone around her neck.
B, in meetings or cinemas, etc., the bell should be turned off or put in a mute state.
C. Don't hold the mobile phone in your hand or hang it on your belt, but put it in your briefcase.
D, mobile phones are not suitable for transmitting important business information.
1 1. At the banquet, in order to show respect for the guest of honor, the seat of the guest of honor should be ().
A teacher is left, and B teacher is right.
C, the position opposite the master, D, facing the door.
12, which of the following is not the content of the business communication card? ()
Business cards cannot be altered casually. B Business cards don't provide personal phone numbers.
No more than two titles are printed on the business card.
Famous sentences and epigrams are not allowed to be printed on business cards.
13. Which of the following is incorrect when presenting a business card ()
The front of the business card faces the two upper corners of the recipient B who holds the business card in both hands.
C holds a business card in his right hand and D holds a business card in his left hand.
14, in the face of superiors and subordinates, elders and juniors, guests and hosts, who will introduce first ()
A junior master at a lower level, a senior guest at a higher level.
C superior and subordinate guests d subordinate and subordinate hosts
15, the difference between traditional etiquette and business etiquette is ()
A front row up, b center up, c right up, d left up.
Second, multiple-choice questions (3 points for each question, *** 10, a total of 30 points)
1, three important rules when wearing a suit are: ()
Three-color principle b three occasions
C trinity law d three mistakes cannot be made
2. The title on the business card is located in the middle of the business card, including ()
A subordinate department b name c position d academic and technical title
3. The four taboos when shaking hands are ()
A is absent-minded, B holds out his left hand, C wears gloves and D shakes hands.
4. Business Etiquette The five skills of arranging seats are ()
B on the side door, C on the left, and C on the front row.
D is centered at the top and E is near the top.
5. When getting in and out of the elevator, the order in which the accompanying personnel and guests enter the elevator is: ()
A When entering and leaving the unmanned elevator, the escort will go out first, and the guest will go out last.
B when entering and leaving the unmanned elevator, the entourage will be last in first out, and the guests will be first in and then out.
C. When entering and leaving the elevator, the accompanying personnel will be in first and out first, and the guests will be in last and then out.
D when entering and leaving the elevator, the entourage will be last in first out, and the guests will be first in and then out.
6. Taboo when making menu in banquet etiquette is ()
A professional taboo b personal taboo c national taboo
D health taboo e religious taboo
7. The four taboos of holiday chatting include ().
A don't talk about sad things
B don't question each other.
C don't question each other's topic.
D don't completely deny each other's problems.
8. The four elements of formal introduction include ()
A unit b position c name d department
9. The 5w principle of gift-giving includes
A Who is going to give B what gift C Where is the location?
How to pronounce time e and why?
10, instrument etiquette should grasp the principle of ()
A neat B coordinated C natural D interaction.