1. Strategically, it is light and tactical;

2. If a company is eliminated from the market, it is not eliminated by your opponent, it must be eliminated by Abandoned by your users.

3. Doing things seriously only means doing things right? Only doing things with heart can you do things well;

4. Three Basic Beliefs of Wal-Mart Service:

①Respect personal principles and strive to do your best;

②10-FootRule: Any employee must greet a customer when he or she is within 10 feet (3 meters) of you;< /p>

③SundownRule: Any request from employees or customers must be answered before the sun sets.

5. If you love your job, you will do your best to be perfect every day, and soon everyone around you will catch this passion from you. ——Sam Walton

6. A thousand-mile embankment collapses in an anthill

7. Small differences in craftsmanship often reveal big differences in national quality. ?——Zhang Ruimin

8. A company composed of millions of individual actions cannot afford for 1% or 2% of them to go off track. ?——Crosby

9. Effective innovation may not be noticeable at the beginning. ——Peter Drucker

10. It is not difficult for a person to do a good deed. What is difficult is to do good deeds throughout his life.

11. Small things make big things happen, details make perfect. ?——David Packard (Founder of Hewlett-Packard)

12. To achieve the broad yet subtle?——"The Golden Mean"

13. Our success shows that our Competitor management fails to sustain lower-level involvement and lacks deep attention to detail. ?——Fred Turner (President of McDonald’s)

14. In any group of things, the most important only accounts for a small part of it, about 20%, and the remaining 80% is the majority , but it is secondary. ?——Barledo’s Law (also known as the 80-20 Law)

15. “I emphasize the importance of details. If you want to run a good business, you must make every basic job perfect. ”?——Klock (founder of McDonald’s)

16. Mistakes occur in the details, and success depends on the system. ——Bill Marrett

17. Only those companies that can respond to changes in the business environment freely and continuously carry out self-transformation can maintain their advantages beyond the times. ?——Shuo Okuda (Chairman of Toyota)

18. The first generation of bosses rely on courage, while the second generation of bosses rely on methods. ?The third-generation boss relies on money, and the fourth-generation boss relies on brains.