Bank tellers must be proficient in operating techniques, serve customers enthusiastically, and use every bit of thoughtful service to make customers truly appreciate the sincerity and enthusiasm of bankers. It’s the end of another year, and it’s time to summarize and reflect on the year’s work. The following is the "Bank Teller Personal Year-end Work Summary" compiled by me. It is for reference only. You are welcome to read it.

Bank teller’s personal year-end work summary (1)

Time flies, time flies. We have spent an extraordinary 20__ years in busy and fulfilling work. It’s gratifying to look back on all the work of the year. Under the leadership of leaders at all levels of the branch, the guidance of the branch director, and the joint efforts of colleagues, we carefully learned business knowledge, increased the level of various business skills, conscientiously performed our job responsibilities, always kept the internal control system in mind, and successfully completed Various work indicators throughout the year have been improved, and improvements have been made in aspects such as ideological awareness, professional quality, operational skills, and quality services. The work status of the year is summarized as follows:

1. Main work information and responsibilities

I joined the company in June 20xx and worked as a comprehensive teller. Daily work mainly includes counter handling of private business, corporate business, salary payment, anti-money laundering information supplementary recording, etc. It seems like a simple operation, but it requires daily accumulation and learning of the operating procedures, updating them day by day, focusing on, carefully and patiently treating the occurrence and review of every business, especially corporate business. The check processing volume in one month is relatively large. In order to reduce the bounce rate and improve my ability to handle corporate business, I insist on carefully reviewing all elements of each bill, and strictly require myself and my customers to fill in the specifications with high standards. With each business transaction, we also keep the internal control system in mind, make the seven-step service process generous and decent, and implement various policies.

2. My gains and growth

I am very glad that I can join the xx industry and become one of them. After working for nearly a year, my values ????and outlook on life have improved There has been a big change. She made me believe that everything in life is possible, as long as I am willing to work hard to create. Of course, only by making contributions to the enterprise can you realize your own value. First of all, in a working group, everyone must unite and help each other to make progress, because unity is the prerequisite for mutual benefit and win-win; secondly, doing one's own job well is a basic requirement, and as a teller, you should know what you should do , what cannot be done, be assertive and courageous; in addition, customers are the main body of our development, and serving customers well is our responsibility. Study customers, understand their business needs through customer research, and strive to make every customer Satisfied, we will maintain every customer through our own efforts; of course, through familiarity with the business and understanding of the company's internal controls, it is our job to provide constructive suggestions for some potential loopholes or development of the company. Internal affairs are also the best contribution that can be made to the enterprise.

In today's increasingly fierce market competition, while having a passionate service attitude and skilled business capabilities, you must also continue to learn and improve your capabilities in all aspects in order to provide customers with the best services. Higher efficiency and better service. The various trainings and skill assessments organized by our bank provided a strong guarantee for me to improve my business skills as soon as possible. I have always actively participated in various trainings, insisted on listening to the lectures carefully, and combined with the rules, regulations, laws and regulations I usually study, to strive to improve my business ability. After a period of work, I deeply realized that banking is a high-risk industry. Every small detail and factor must be paid attention to when handling every business. It can be a review, a signature, a customer signature, a A fingerprint, a registration, a transaction code. A business may involve many details. If one of them is missed due to carelessness and carelessness, there may be risks, such as lending. Details are not child's play and need to be taken seriously. Strictly guarding every checkpoint is a way to control our bank’s risks, and it is also our responsibility to ourselves.

3. Existing shortcomings and directions of efforts

Looking back on the work in 20__, although all the work can be carried out relatively smoothly, we know that we still have shortcomings and need to further improve our work. improve.

First, the learning intensity is not enough. In the new economic era based on information technology, new situations and new problems are emerging one after another. New knowledge and new science are constantly emerging. To cope with severe challenges, it is urgent to accelerate the pace of learning and cannot be delayed. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing to obtain fund sales qualifications, intermediate accounting titles and other certificates.

Second, personal emotional control is poor. In response to the above problems, the future efforts are: first, strengthen theoretical study and further improve one's own quality; second, change the work style, strive to overcome one's negative emotions, use full working status, improve work quality and efficiency, and cooperate with heart Leaders and colleagues do their jobs better.

4. Prospects for the New Year

Qu Yuan has a famous saying: "The road is long and long, and I will search up and down." There is still a long way to go in the financial industry. I firmly believe that due to my love for the financial industry and the professional knowledge I have learned, I will closely integrate my personal ideals with the development of the enterprise and give full play to my work enthusiasm, creativity and initiative. You will eventually realize your personal value and move towards a better tomorrow with our xx Bank ***.

Bank teller personal year-end work summary (2)

In 20__, I walked into the xx branch full of yearning and pursuit of financial career, where I will release the youthful spirit Energy ignites career dreams. Time flies, and it has been a year since I came to xx branch. In this short year, my life has experienced tremendous changes, and I have gradually matured in terms of work, study, and thinking.

In xx branch, I am engaged in the most ordinary job - teller. Some people may say that an ordinary teller can't talk about a career. No, he can also have a brilliant career on the counter. Excellence starts from the ordinary, and perfection starts from seriousness. I love this job and regard it as a starting point for my career. As an X bank employee, especially a front-line employee, I deeply feel the heavy responsibility I shoulder. The counter service is the "courtesy window" that shows the good service of the bank system, so I serve with full enthusiasm, heart and sincerity every day, and win the trust of customers with my dedicated work attitude.

Yes, among the employees of Bank X, tellers are the group that directly deal with customers, and the counter is the window that displays the image of Bank Tellers must be skilled in operations and serve enthusiastically. Day after day, they must provide every detail of thoughtful service so that customers can truly appreciate the sincerity of X Bank people and feel the warmth of doing business in X Bank. This kind of work is extraordinary and I am proud of it. I am proud of my position! To this end, I ask myself to do the following:

First, master strong business skills and never relax in business learning;

Second, maintain good professional ethics , abide by the laws and regulations of the country;

The third is to cultivate harmonious interpersonal relationships and live in harmony with colleagues;

The fourth is to have a clear understanding of oneself, not to be arrogant in victory, and not to be arrogant in defeat. hungry.

Since I started working, I have been based on my position, worked hard, worked hard to learn business knowledge, and consulted experienced colleagues. Only in this way can I truly achieve results that can withstand the test of time. Little things made me deeply realize that as a front-line employee, I am destined to be ordinary, because I cannot block the muzzle of the gun with my blood and blow up the bunker like a soldier charging into the battle, leaving a heroic reputation for the world to spread. You can’t even sow in winter and harvest in summer like farmers do, sowing in summer and harvesting in autumn, there is always a fixed harvest. Some of them just repeat boring operations and complicated tasks such as deposits, withdrawals, account entry, collection and release, marketing and maintenance, and welcome and delivery day after day and year after year.

In this ordinary position, I deeply realize that greatness lies in the ordinary. Ordinary people can also contribute, dedicate our enthusiasm, dedicate our sincerity, and dedicate our youth. Ordinary people can still create a wonderful sky. Without a foundation, there will be no tall buildings, and without the ordinary, there will be no greatness! The value of life can only be sublimated and perfected through ordinary dedication.

In the process of serving customers, I always insist on "thinking about what customers want, being anxious about customers' needs, and eliminating customers' worries" to provide customers with all-round, thoughtful, convenient and efficient services. The service is based on operational standards, service specifications, polite language, and decent behavior, leaving a good impression on customers and winning their trust. When actually handling business, on the premise of ensuring compliance with our bank's various rules and regulations, we must flexibly master marketing methods to provide customers with necessary convenience, and provide customers with personalized and fast services flexibly and appropriately.

Perfection comes from seriousness. On the basis of providing high-quality counter services, we try our best to provide customers with more thoughtful services. Because there are no picky customers, only imperfect services. In my daily work, I work hard to study new knowledge and new business, combine theory with practice, and master various service skills proficiently. I start from small things. When handling business, I try to be fast, accurate, and efficient, so that customers can wait less, run less, and ask less questions, and provide customers with timely, punctual, regular, and ready services.

Youth is the most precious time in life, because it is full of ambition and energy, because it dares to venture and do things, and it is full of vitality because it has too many dreams and expectations! But in my opinion, youth is precious It also includes unremitting pursuit and team integration, lofty moral cultivation, and strong will, but also to be able to endure the ordinary, be based on the ordinary, be indifferent to fame and fortune, and be brave in dedication!

Today, we are Dedicating the burning youth to ordinary bank positions, China xx Bank is developing step by step in this alternation of youth. Her clear growth rings will also be deeply imprinted with the imprint of our youth. Franklin famously said: "Push your career, don't let your career push you." I am here today to promote my career, which stems from my pursuit of the value of life and my passion for financial career. Because I understand that as a growing young man, only by organically combining personal ideals with the development of the banking industry can we give full play to our work enthusiasm, initiative and creativity, and realize our own goals in the process of creating a perfect tomorrow for xx Bank. value of life.

Bank teller personal year-end work summary (3)

20__ is coming to an end, and the lost time has become history. Today is the only thing that belongs to us, and only today is what we can grasp. !We must learn to be grateful and appreciate happiness in good times, and be mature and strong in adversity! Learn to use passion to create brilliance and make our lives more exciting. Failure is not the mother of success, but the summary after failure is the mother of success. The work situation over the past year is now summarized as follows to all leaders and colleagues. If there is any shortcoming, leaders and colleagues are invited to criticize and correct it.

1. Strengthen service awareness and stabilize customers with high-quality and efficient services

As a front desk teller, the window is extremely important. The quality of front desk service is directly related to the entire impression among customers. In the daily process of handling business, I pay attention to the cultivation of service awareness, integrate humanized service and family-friendly service into every bit of service work, and practice our bank's "customer-centered" concept in a solid and effective manner. We care about what customers think and worry about, help customers manage their finances, provide multi-faceted and value-for-money services, and ensure that customers are stabilized through high-efficiency and high-level services. , Strengthen the construction of internal control systems to prevent and resolve financial risks. The bank organized employees to study the internal control system guidelines and other content in a targeted manner, focusing on the head office's "Several Prohibited Provisions for Employees of China Construction Bank" and the internal control management system.

Pay close attention to execution and implementation, and urge employees to implement it strictly and strictly, starting from preventing operational risks, pay close attention to the implementation of the system, gradually move the management work towards standardization, improve the service level and business environment grade, and provide sincere service and meticulous attention. Impress customers and win their support. At the same time, I combine ideological education with practical work, compare the work to find gaps and problems, and truly implement risk prevention work.

2. Strive to improve our own service and business quality, and actively serve customers

20__ is a year of transformation for corporate business. The key to cultivating core customers is to enhance customer loyalty . To enhance customer loyalty, we must put customer relationships in an important position and obtain due returns on the basis of improving customer satisfaction and loyalty. Therefore, this requires us to change from internal work requirements as the standard to customer needs as the standard when launching each product and service, and when formulating each system and process, especially for different levels of customers. Customers, formulate differentiated service specifications, formulate and implement overall service plans for high-end customers; establish the concept of "service is no small matter". Continuously improve services; insist on paying equal attention to expansion and maintenance, and deeply explore customer value. By strengthening customer relationship management, we must actively promote the transformation of marketing services from one-way services to interactive services, from rough services to refined services, and from universal services to personalized services, so as to truly create a win-win and mutually beneficial relationship with customers. The relationship between lips and teeth.

3. Shortcomings in work and future plans

First, insufficient learning.

Times are changing, the environment is changing, and the work of banks is also changing from time to time. New things appear and new situations occur every time. In the face of such severe challenges, there is still a lack of urgency to learn. sense and consciousness. Learning new knowledge, mastering new theoretical foundations, professional knowledge, and working methods to adapt to changes in the surrounding environment require me to change with the situation, improve my ability to perform my job, and train myself to become a comprehensive CCB employee , is the goal I strive for.

The second is that they are not proficient enough in some businesses.

In the future work, I will carry forward my achievements, overcome my shortcomings, and work hard in the following aspects:

(1) Strengthen learning. I will make unremitting efforts to learn behaviors. new business knowledge and use it in practice to better adapt to the development needs of CCB.

(2) Strive to improve work efficiency and quality, and actively cooperate with line leaders and colleagues to do better work.

Finally, we have achieved certain results in the past year, but there are still many shortcomings. I still have certain deficiencies in the handling and operation of some details. I will hone myself in future work and study, improve myself with the guidance and help of leaders and colleagues, carry forward my strengths, and make up for my shortcomings. In the new year, I will set my own new goals and meet new challenges with a full spirit. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other, and make progress together. There will be more opportunities and competition waiting for me next year. I am secretly encouraging myself to gain a firm foothold in the competition. , be down-to-earth, and look beyond the small circle around you. You must focus on the overall situation, focus on future development, and strive for better work results.

Year-end work summary of bank staff (4)

For me, 20__ is a year of strengthening learning, overcoming difficulties, developing business, and growing rapidly and healthily. This year It was huge in shaping my career. I have been working in a bank for a full year. Under the leadership and guidance of my leaders, I have learned a lot of business knowledge and principles of life, and the ups and downs I have experienced from it are the most profound. My leaders fully trusted me in all aspects of my work and boldly let me use my talents, from which I got a good training. Counter marketing is my weakness, but my leaders still give me full encouragement, which makes me more confident to face difficulties, so that I can study, improve and make continuous progress in a more targeted manner.

The work situation is now summarized as follows:

First of all, in terms of thinking and work, I can be more proactive in learning the various operating procedures and various system documents of China Merchants Bank and master them in a timely manner. The dedication and sincerity of all colleagues They all infect me all the time. During my work, I was able to humbly ask my colleagues for advice, and learned a lot of professional knowledge and skills beyond books. I also deeply realized the importance of team spirit, communication and coordination, and at the same time accumulated a lot of experience for myself in my future growth. A small fortune. In terms of work, I have a strong sense of professionalism and responsibility. I am able to work hard, not be picky, and conscientiously implement every job and task assigned by the leadership. In my daily life, I always pay attention to market dynamics. On the premise of grasping the objective environment, I study customers. Through customer research, I understand the customer's business needs. I strive to satisfy every customer and maintain every customer through my own efforts. customers.

Secondly, in terms of skills, I personally can actively invest and train myself. During this year, I have always maintained a good working condition and strictly required myself to be a qualified China Merchants Bank employee. , based on their own work, concentrate on studying and training business skills, so that they can shine and shine for China Merchants Bank in their ordinary positions.

For me personally, my money counting skills have exceeded the standard, but there is still a certain distance compared with my skilled colleagues in printing subpoenas and typing. Therefore, I use every moment to practice more. , because I know that as front-line employees in savings positions, we should strengthen our business skills so that we can be handy at work and better provide convenient, fast and accurate services to our customers.

Third, in my daily work and life, I can integrate into the big family of China Merchants Bank in a timely manner, actively face work, work together with everyone, and help each other. In actual work, no matter which industry or position we are engaged in, we cannot do without the cooperation between colleagues, because a drop of water can only survive in the ocean. Only by communicating, cooperating and uniting between different departments and colleagues can we improve work efficiency and create more extraordinary achievements.

Fourth, service. As a service industry, banks not only sell their own tangible products, but more importantly, they sell their intangible products - services. The various business objectives of banks need to be achieved by providing high-quality services. It can be seen that service is the most basic of banks. question. Providing good banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance bank reputation, and enhance comprehensive competitiveness.

Every day I am infected by the smiles of my colleagues and moved by their enthusiasm. CMB’s services embody the concept of “customer first” everywhere. In the process of working at China Merchants Bank, I gradually understood that "customer-centered" is the essential requirement of all service work, the purpose of banking services, a rational choice after fierce competition, and the pursuit of customer-centricity. The realistic requirements for the realm of ***birth and victory. Banking is like life. An occasional episode or a customer's gentle "thank you" ignites the passion in the heart; a customer's incomprehensible complaint requires patient explanation. Passion makes me enthusiastic about my work, and patience makes me treat my work carefully, striving to do every small detail, and strive for excellence. Only when passion and patience complement each other can the most beautiful sparks be created, and work can be done to its best.

To provide good banking services and gain the trust of customers, many people believe that good professional ethics and strong professional qualities are the foundation; care, patience, and enthusiasm are the keys. I believe that to truly be "customer-centric", the above conditions alone are not enough. Banking services must be "deeply rooted in people's hearts". We must not only firmly establish the concept of service deep in our hearts, but also penetrate into the hearts of customers. In the world, truly grasp the needs of customers instead of just making superficial remarks. We often propose "service with heart", which means that we must be close to the customer's thoughts and correctly understand the customer's needs. We must think of things that the customer does not expect in advance and exchange sincerity for the customer's long-term understanding and trust.

Nowadays, society is progressing day by day, and people are no longer satisfied with the formal improvement of bank services. Arrange more chairs, add some candies, smile and provide standing service. These formal measures have been taken for granted by society, but fundamentally Changing the service consciousness and actually providing the most effective, high-quality, and most needed services to different customers is the key to impressing "God".

"Being deeply rooted in people's hearts" requires us to firmly establish a sense of service in our hearts, instead of passively and mechanically dealing with customers. We must always keep customers in mind and always think about our own performance from the customer's perspective. . It also requires us to grasp the true inner needs of customers in a timely and accurate manner, and to be able to address customers' urgent needs and think about what customers think. Different customers have different needs and psychology, so it is necessary to dig deeply and track dynamically. We need to differentiate between customers and market segments: For ordinary customers, formal service improvements may gain their great recognition, such as the door-to-door greeting of the lobby manager, the smiles and polite words of the counter staff; for VIP guests, more needs to be done Consider how to shorten waiting times, save transaction costs, and provide personalized services and value-added services. In addition to being timely, accurate and in place, serving customers must also stimulate customer needs.

While keeping customers in mind at all times and everywhere, we must not forget risks. During the service process, we must strictly adhere to the principle of moderation. Service processes and methods must be in compliance with laws and regulations to prevent over-service.

Finally, let’s talk about my shortcomings: due to job restrictions and personal factors, counter marketing is a weakness of mine. With the guidance of my leaders and the help of my colleagues, my personal marketing skills have improved. As the saying goes: Don't be afraid of trouble, just be afraid that no one will cause trouble. The more troubles you have, the more friends you have; the more friends you have, the more opportunities you have to develop your business. Therefore, in the future, I will actively and conscientiously practice marketing skills, seize every opportunity to develop business, and do a good job in daily marketing.

20__ has passed. In the new year, I will always maintain an "empty cup mentality", learn with an open mind, and continue to work hard. In future work, I should also strive to do the following: Points:

1. Establish a spirit of dedication, dedication and selfless dedication

Bill Gates once said: "Every morning when you wake up, when you think about the work and I will be extremely excited and excited about the huge impact and changes that the developed technology will bring to human life. "So what made his career possible? What created his wealth? It's responsibility and passion!" We believe that responsibility is an attitude towards life, a manifestation of valuing the future and being dedicated to one's job, while passion is the perfect embodiment of responsibility. It is a powerful force for achieving career success. This force gives us sufficient motivation and courage to let us Being at the forefront of the job creates first-class performance for us and builds a harmonious enterprise for us. Responsibility promotes development, and passion achieves career. I will start from the small things around me, and from now on, I will shoulder the responsibility, fill my work with passion, work hard, and gain more excitement and miracles!

2. Strengthen the learning of business knowledge and enhance awareness of compliance operations

As front-line employees of outlets, we must effectively improve business quality and risk prevention capabilities, and comprehensively strengthen counter marketing and counter services. The most practical task of teller personnel is to serve as a bridge between customers and the bank. Therefore, when working in the cabinet, insist on being a "careful person".

"There is nothing without rules." Strengthening the awareness of compliance operations is not an empty talk. Sometimes, we always feel that some rules and regulations are restricting the management of our business and restricting the development of our business. If we think about it carefully, this is not the case. The establishment of various rules and regulations is not the product of imagination, but the result of experience. Based on many practical work experiences and lessons, only by acting in accordance with various rules and regulations can we have the ability to protect our own rights and interests and safeguard the rights and interests of our customers.

3. Enhance awareness of the implementation and supervision of rules and regulations and case prevention

The implementation of rules and regulations depends on employees’ clear understanding and proficiency in various rules and regulations. Failure to comply with rules and regulations is a big taboo in all industries. A car dealer has a road ahead of him. As for the implementation of rules and regulations, as far as front-line tellers are concerned, internally it must start with me and handle every transaction correctly. business, carefully review each bill, supervise the legal compliance of authorized business, strictly implement security precautions for business operating systems, resist various illegal operations, etc., do a good job of mutual restraint and mutual supervision, and cannot hinder colleagues' efforts or one-sided pursuit of economics. deviate from the rules and regulations regardless of efficiency. Insist on acting in accordance with the rules from beginning to end. Only in this way can our system be implemented and the security of our funds can be guaranteed. No matter how good the system is, if it cannot be implemented well, it will go to its opposite.

I believe that opportunities always favor those who are prepared, and only through lifelong learning can we continue to innovate. Knowledge creates talents, and positions create dreams. There is a career that requires youth and ideals to pursue, and there is a pursuit that requires hard work and sweat. I hope that China Merchants Bank, where I work, will always be young and magnificent, prosperous and developed!