First: Pay attention to customer needs and be customer-oriented.

Second: Let data speak. The implementation of Six Sigma projects is based on data for definition, measurement, analysis and improvement. It can be said that using data to speak is a distinctive feature of Six Sigma management. Here are some famous quotes for you: "If you know something that cannot be expressed by data, it is not really known. Without real knowledge, you cannot manage it. If we cannot manage, the results can only be determined by luck.

Third: Take appropriate measures according to the actual situation and focus on the implementation of the process. From the perspective of conventional management, people usually focus on the results, but for Six Sigma management, it emphasizes the implementation process. , take control measures for factors that cause unstable quality in the service process, reduce fluctuations, and prevent the occurrence of defects, thereby fundamentally solving the problem.

Fourth: Pre-emptive control, which can also be said to be proactive management. The biggest problem faced by current business management and the most common management model is post-event processing. Some people call these administrators firefighters because they are constantly putting out fires. This also reflects proactive management and proactive management. The importance of control will also become the direction of enterprise development.