The sunset principle stems from the famous saying of sam walton, the founder of the company: "If you can finish your work today, why put it off until tomorrow?" Nowadays, the sunset principle has become an important part of Wal-Mart's corporate culture, and it is also an important reason why Wal-Mart is highly appreciated in customer service.
The core of the sunset principle is instant service, which conforms to the belief of respecting individuals, paying attention to customer service and pursuing perfection. Wal-Mart believes that their customers live in an increasingly busy world, and everyone is busy for their own livelihood. The sunset principle can reflect the business purpose of Wal-Mart, which always considers customers.
The classic story of Wal-Mart's implementation of this principle is that on a Sunday morning, Jeff, a pharmacist at the Wal-Mart store in Harrison, Arkansas, received a phone call from the store, and a colleague of the store informed him that a customer with diabetes accidentally threw her insulin into the trash can and disposed of it. Jeff knew that a diabetic would be in danger if he didn't have insulin, so he immediately rushed to the store, opened the pharmacy and re-prescribed insulin for the customer. In fact, this is just one of many examples and methods for employees to realize the sunset principle followed by Wal-Mart.
At Wal-Mart, the sunset principle is a way to prove to customers that they are anxious. Whether it is a phone call from downstairs or an application demand from other places, they should answer every request on the same day and put the interests of customers first.
Haier's "Nissin" PK Wal-Mart's "Sunset", one is an excellent local enterprise, and the other is the first in the world's top 500. Which is better or worse?
Wal-Mart's "sunset" is the way of management, while Haier's "Nissin" is the art of management. Tao is more inclined to the cultural and spiritual level, while art is at the level of implementation and landing.
For most China enterprises, especially small and medium-sized enterprises, Haier's Nissin is a "Chinese-style" management method which is suitable for China enterprises and integrates the essence of world management. For many enterprises in China, Wal-Mart's sunset principle seems to be the American version of the old China saying "What can be done today, what can be done today". Many domestic enterprises still don't know how to do it, and they can only become a pirated foreign slogan.
Whether Haier's "Nissin" or Wal-Mart's "Sunset" depends on the general climate of corporate culture. This is also part of the reason why Haier opened the door to all enterprises to learn Nissin management. Because there is no strong executive culture of Haier as the support of Nissin management, it is difficult to do it well. Even in many enterprises, it is unsustainable. Although Wal-Mart's sunset principle is a big principle, it is not inferior to Haier's Nissin in terms of implementation, respect for individuals, emphasis on team spirit and employee morale.
"Sunny day" or "sunset" is still up to the readers of the enterprise to draw their own conclusions. It's best to tailor your clothes to suit your needs, and don't draw a tiger to make trouble.