If a book is relevant, concise, easy to understand, easy to apply, and based on detailed research, then it must be a profound and effective work. Excitingly, I found all of these elements in this book. Its narrative is lively and engaging, with perspectives that transcend cultural barriers. I think the theories in the book can be closely integrated with Indian values, and the techniques in it can help people around the world express their views safely and effectively at critical moments.

——Charanjit Lehar, Director of AGM Training and Development Department, TataSky, India

Before, I always thought that my communication skills were good, but I didn’t realize it until I worked in the oil field. The people here are so rude, they use swear words all over the place, and dealing with them can drive you crazy. Fortunately, I have read this book 4 times and it completely changed me! I was pleasantly surprised to find that I could now successfully have any conversation with anyone, no matter what the situation. This book is absolutely the most important and meaningful work I have ever read. ——Dave Hill, founder of NSA Juice Plus Company

In 35 years of experience in the training industry, I have never seen a work as valuable and effective in changing lives as this book. I can responsibly tell you that if you are looking for a book that comprehensively covers action skills in many areas such as team building, performance management, conflict resolution, problem solving, etc., this book is a must-read for you.

——Terry Monroe, director of organizational development, Children's Health Services, Inc.

There are few books these days that can impact both people's professional and personal lives. The success of this book is that it changed some of my miscommunication patterns at home and at work. I think the reason why it has had an important impact on my life is that the techniques introduced in the book are conclusions drawn from practical experience based on social science research. This book can really change your life.

——Gashan Chutubo, Business Director of the Middle East Region of Stellakin Pharmaceuticals

Being a new CEO in a company with many old employees is not an easy task. I must Have critical conversations with them often. At this time, this book becomes my practice script, which always guides me to successfully complete every difficult communication.

——Joanna Bryson, Executive Vice President and CEO of the CAE Department of the Oregon Medical Association

I have been a teacher for 14 years and was just appointed director of teaching last year. It's a huge challenge for me. While it’s okay to deliver bad news to students and parents, I have a hard time doing this with teachers. It wasn't until I read this book that I learned how to discuss any issue openly with anyone. It is with the help of this book that I achieved great success in my first year of work performance.

——Teri Thornton, NBCT instructional supervisor at Luther Branson Elementary School in the Madison School District

This book helped me become a good husband, father, brother and good friend. manager. I wish I had read this book 30 years ago. I am grateful for the life changes this book has brought and sincerely hope everyone can benefit from it.

——Lorne McBee, Chief Financial Officer, Ingram ISD

This book was a turning point in my personal and professional life. It clearly explains how, in different situations, Changing the way we talk can give us completely different results. Using the techniques described in this book, I was able to successfully repair my relationship with my son, and we are now very close.

——Rayana Yavies, Surrey, England